Stop & Shop Reviews

Stop & Shop Reviews

Published by on 2021-04-12

The best of online and in-store shopping — Stop & Shop® is here for you now
more than ever. We've enhanced our digital grocery shopping experience to help
keep your family safe and comfortable. NEW: One App for Pickup, Home Delivery
& In-Store Shopping • Order your in-store favorites...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Stop & Shop Reviews

  • By

    Time consuming, faster to look through the flyer

    This app would be nice if it worked well. Problems: You can’t walk in the store and select coupons as you shop. You have to select them the day before in order to be sure they will be in affect by the time you get to checkout. Coupons are listed in any old order so it’s difficult to find any without viewing the entire list. Olay coupons are nestled in with Tide and Prego, come on developers, at least list them in some sort of order—all the Tide products should be listed together—this week we see a tide product listed every 5-10 items. Alpha order would be helpful if you can do departments. A dollar amount of “expiring soon” is on the main page. I believe it’s the total amount of all coupons that will be expiring “soon”. I don’t find that particularly helpful and a waste of prime real estate on the screen. Tell me details about my gas point expiration.

  • By

    Great App!

    I shop at Stop & Shop weekly and go through the coupons on the app weekly. Not sure where other reviewers are going wrong using the app. The coupons get loaded onto your Stop and shop card. If I load a coupon and use my card to buy that item, my sales receipt shows the discount. The cashiers do not have to apply any type of discount, etc. It won't show right away when I scan the item, it comes off once I start the check out process. Some people probably have an incorrect Stop and shop card loaded on their account. Not sure but it always works for me. My only problem with the app is that the coupons aren't always the greatest. They do put a lot of coupons for free items too. Which is great to try something new. This app is definitely worth a try if you shop here.

  • By

    Horrible, virtually unusable

    You should look at you competitors apps. Have you tried looking at your flyer on a phone. There should be the option of looking at a list by departments, and not take you to the flyer page. Also the main thing you sell is groceries, so that is all just 1 category. I want to see canned goods, meat, breakfast, etc. I end up giving up and waiting to find a flyer. The only use I have for it is coupons and my card. You can't scan smoothly. I drag on the screen and get all the way to the end of my travel before it starts to move. It doesn't scan 1-1. One full swipe and you get may 1/3 scan eventually. It isn't smooth I go to my shopping list and can't see my coupons. Look at Shoprite's new and old apps. The old is great for a quick scan for sales by departments. The new is fantastic for coupons and items because you can select them and see just what the sizes and what items they apply to are.

  • By

    Valued customers?? I don’t think so

    My entire family has been stop and shop customers all of my life (54 years old). If I’m such a “valued customer” why do I have to jump through hoops to get coupons or sale prices? The idea of the app is great but it seems every time I use it I get so frustrated that it isn’t worth the money I’m saving. Why can’t “valued customers” automatically get sale prices like every other store does? I go through the trouble of selecting the coupons I want to use and after I check out I realize that I didn’t get credit for any of them. I got a notification about a free Friday item , went to the app and spent 10 minutes trying to find it and load it to my card. I couldn’t find it anywhere so I didn’t end up getting the free item and wasted 10 minutes getting frustrated for nothing. Maybe it’s time to find a supermarket that is less stressful

  • By

    many obvious small fixes needed

    Cant see coupons by date added is the big one, but other problems include: “Load Coupons worth $100’s of savings directly to your Stop & Shop Card -Hundreds of coupons, no clipping required.” There’s totally clipping required. You have to select what coupons load when you scan your phone. Also, you can’t remove a coupon you don’t want to use anymore until it expires. This expiration date is sometimes months later, I don’t need an accidental $.30 off coupon for a seasonal misclick staring me in the face constantly Guess I shouldn’t complain about money saved. They have a decent selection and nice people, so you’d think stop n shop could make better than this .... slopp app, but said British so it rhymes with itself and stop n shop

  • By

    Needs execution enhancements to be competitive

    I actually downloaded this because I wanted a store-specific list manager, as I have to shop for groceries at multiple stores. I was pleasantly surprised to learn about the clip-free coupons, but disappointed that there’s a ‘lag’ between when you add it and when it is reflected to your card. Most disappointing, however, is the list management. I should be able to specify a store and be presented with items available *in that specific store* to add to a list. I should be able to scan bar codes to add to a list. I should be able to designate certain items as ‘favorites’ so I can easily add them. I should be able to have multiple lists. It’s got potential, but when compared to competitor apps, it’s woefully inferior.

  • By

    Digital coupons are great, shopping list feature is useless

    I love going to the store and shopping there. I load any digital coupon available for items I usually buy or might buy at any time in the future. I often see the unexpected coupon savings on the receipt but I don't closely track that. My biggest issue with the app is the shopping list. I don't understand why it doesn't have even the most basic categories to organize the list. (Produce, Deli, meats, cleaning products, paper products, general grocery, pet products, frozen). Ideally, I would also love to have a simple checkbox that I can check if I have a coupon for the item so I can look at it in the store. For now, I'm using another app for my list.

  • By

    Wish I could give it zero stars

    App rarely works in store, neither on WiFi nor 4G. I’ve gone back to writing lists because of the inconsistency. Also, you can’t download coupons when the app won’t open. When it does work, It often logs me out, and I end up logging in again, sometimes several times in the same trip. I’ve tried to log in with my thumbprint , that doesn’t either. I’ve learned this all the hard way. The scanner feature doesn’t has never worked for me. I’ve never had this problem with ShopRite app, which leads me to believe that it’s possible to fix this app, but S&S either can’t figure out how, or just can’t be bothered. This is the first time I’ve ever written a review for an app, and I rarely ever write bad reviews for anything. This app is just that bad

  • By

    New version is somewhat better

    This new interface is faster and marginally easier to manage. A major defect in the old version was that used coupons did not automatically disappear, and the was no way to manually remove them or mark them as used. Not sure if this has been fixed, but I hope so. The absurdity of this defect is that I automatically add all coupons and, since I don’t know whether any of the 400+ coupons are valid, I simply shop in my usual way and if I happen to buy something for which I have a valid coupon, so much the better. It doesn’t modify my behavior. The loaded coupon search feature doesn’t work. I searched for “Hershey’s” and the icon just spins like it’s looking, but never finds anything. It should find coupons that I have loaded and coupons that I have not loaded. The “refine” feature function also seems to simply generate a spinning icon. So effectively, with nearly 500 coupons loaded I have no way to find a specific coupon, nor know if it is valid. Keep trying.

  • By

    Great idea it just doesn’t work

    I love everything about the IDEA of this app. I shop here all the time. Unfortunately, the app rarely works in the store; it just won’t open. When it does open and scan my card, the coupons I have loaded NEVER get credited to my order. Every time, I have had to stop at customer service and go through my receipt to show them I had coupons and they give me the cash amount back. Idk, it’s very frustrating and I just can’t understand why the developers can’t get this right. Why even have the coupon feature if it doesn’t work? I love Stop and Shop and would love even more if they could get up to date with technology.

  • By


    not only does it take two days for a coupon, that claims to load to ur card immediately, to actually be loaded in the system so its recognized at checkout (so ucant take advantage of a coupon item immediately in this digital age) but also there is no button to just load all coupons to ur card so you automatically receive coupon for an item you buy that has one associated without having to scan thru all of items listed (as this app should work this way by default anyway). There seems to be less of a convience with this app than without - paper coupons process faster - this app should improve!

  • By

    Store scanner doesn’t read Apple Wallet card

    I should be able to load the coupons that print at checkout onto the app. Those coupons should be automatically sent to the app. The printed coupons act as if it was still 1970. I dislike having to search the coupons on the app, but the printed coupons are targeted well. I don’t like carrying printed coupons so I don’t use them. Stop & Shop would make more money if they sent the targeted/printed coupons to my app and let me know they were loading them. The Stop and Shop card scanner in the store has difficulty reading the card in the Apple Wallet on my iPhone. The scanner is able to read the card stored in a third party application. I prefer the Apple Wallet since it is more convenient. Stop and Shop should look into doing a contactless read of the card instead of using the optical scanner. They are able to do a contactless read for the payment. They should be able to use the same device to read the loyalty card.

  • By

    Check your receipt

    I have been using this app for a while and have recently discovered that most of the coupons I select do not come off when I check out. I have had to go to customer service after shopping to have them give me the difference for the past two weeks. I wonder how many coupons I thought I was using prior to me checking my receipt recently. The store tells me it is a glitch with the app but I shouldn’t have to check my receipt every time I shop to make sure all of the coupons I picked where discounted. Please fix this!!

  • By

    Great app...however

    Here I am trying to check out the specials for the week when I notice that all the coupons I had loaded on my card are gone. They are no longer on my card and they aren’t on the list of coupons available. However, when you look at the digital circular it has the symbol of a digital coupon next to some items. So now all my coupons are gone, my rewards are gone and because it is Sunday there isn’t anyone I can speak to to have this corrected. It is a very big inconvenience. Please try to get this fixed. It isn’t fair.

  • By

    So close...

    The logic in having recipes accessible from a grocery store app is genius. The fact that it’s lacking the most logical next option of selecting what ingredients to add to my shopping cart, simply behooves me. Whether or not I can load coupons, I don’t know, but I know that there should be more that 500 gluten free options. More recipes and special dietary options would be great! You’re connected to savory online on Pinterest - where else would we need to go for food? Please add the ability to select ingredients from the recipes and open up your selection.

A better way to Contact apps

You can now contact Stop & Shop customer service directly
via Email using our new site -

Contact Stop & Shop directly

Is Stop & Shop Safe?

No. Stop & Shop does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 7,279 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for Stop & Shop Is 17.6/100.

Is Stop & Shop Legit?

No. Stop & Shop does not seem legit based on our analysis. This conclusion was arrived at by running over 7,279 Stop & Shop User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Stop & Shop Is 17.6/100.

Is Stop & Shop not working?

Stop & Shop works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Stop & Shop? Report Issue

Leave a comment:

Why should I report an Issue with Stop & Shop?

  1. Pulling issues faced by users like you is a good way to draw attention of Stop & Shop to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Stop & Shop customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Stop & Shop.

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