Stop & Shop Reviews

by RN10583

There’s no way to view the weekly circular unless you switch to "in store” shopping. Unfortunately when I do that it takes me to a page that shows items that need to be deleted from my cart because my "in store” shop is different from my pre-designated delivery fulfillment shop. I didn’t choose my fulfillment shop, you did. It’s not the same location where I shop in store. I can’t proceed to look at the circular without deleting those cart items. What a waste of time. And there’s hundreds of items you need to add to available items. 75% of your offered coupons don’t have the items as part of your app to purchase.
I’ve gone back to Shoprite as they have literally thousands more purchase options.
And yes, I’ve repeatedly "requested” specific items through your app to no avail.

by 57889993

Developers need to implement the list system the last version had, specifically the ability to add custom items to any list. It’s great that I can “browse the aisles” virtually and add a specific brand of butter. But sometimes you just want to add “butter” to a list and get on with living your life versus scrolling for 2 minutes through pages of butter product and still not find the one you’re looking for. The old feature, allowing you to tap/circle a weekly flyer item and have it automatically populate your list was fantastic. From what I’ve read in reviews, that’s missing from the new version as well? I will comment on one positive feature, being able to look at your shopping history and add previously purchased items to a list for re-purchase. But the list system is broken by contrast to the old app and competitor apps. Feels like a lazy job overall in that StopShop is basically the existing website ported over to mobile. It all looks new and slick, but if you can’t manage a simple list function with the new system, then I have no use for it.

by TK8098

You know how when you purchase several items online and they charge you? And then one of the items they send is the wrong item, or it arrives damaged, or it ends up being out of stock so they issue you a refund in the amount of that one item? Reasonable right? Yeah that’s not how Peapod works. So my guy was sick, and he usually takes me grocery shopping, so I decided to do peapod so we could stay home and he could rest. I made my selections, got a delivery time, and paid. Total charge $115 and change. Cool, cool, cool. Well a few items were out of stock and one arrived damaged so I reach out about a refund and check on my final bill, $77 even. Cool, cool, cool. Then I want to make a purchase, but it’s a significant amount and I think, we’ll after bills this week I have a little over $200 left, so this should be fine but let’s check in on the account to be sure. Ummmmm that doesn’t seem right, I barely have $100 in my account. I start looking at charges. Instead of keeping the original $115 and change, and issuing me a refund for $39 and change, Peapod kept the original charge and then charged me again for the new lower actual cost of my groceries. So now they have $193 and change of my money, and I have $77 worth of groceries. So I call, oh no worries the first charge will be refunded in 3-5 business days. Excuse me?!?! You just stole $115+ from me but it’s okay because I’ll get it back in 3-5 business days?!? How is that logical or legal!?!?!?

by DEP845

You should look at you competitors apps. Have you tried looking at your flyer on a phone. There should be the option of looking at a list by departments, and not take you to the flyer page. Also the main thing you sell is groceries, so that is all just 1 category. I want to see canned goods, meat, breakfast, etc. I end up giving up and waiting to find a flyer. The only use I have for it is coupons and my card. You can't scan smoothly. I drag on the screen and get all the way to the end of my travel before it starts to move. It doesn't scan 1-1. One full swipe and you get may 1/3 scan eventually. It isn't smooth I go to my shopping list and can't see my coupons. Look at Shoprite's new and old apps. The old is great for a quick scan for sales by departments. The new is fantastic for coupons and items because you can select them and see just what the sizes and what items they apply to are.

by Not So Valued Customer

My entire family has been stop and shop customers all of my life (54 years old). If I’m such a “valued customer” why do I have to jump through hoops to get coupons or sale prices? The idea of StopShop is great but it seems every time I use it I get so frustrated that it isn’t worth the money I’m saving. Why can’t “valued customers” automatically get sale prices like every other store does? I go through the trouble of selecting the coupons I want to use and after I check out I realize that I didn’t get credit for any of them. I got a notification about a free Friday item , went to StopShop and spent 10 minutes trying to find it and load it to my card. I couldn’t find it anywhere so I didn’t end up getting the free item and wasted 10 minutes getting frustrated for nothing. Maybe it’s time to find a supermarket that is less stressful

by Alli4NF

The old version was bad enough In that you had to load coupons a day prior and spend time going through tons of coupons to fix the ones you want if they are even there - who has time for that. Now with the new version, you have to clip coupons but then how do they get applied. It seems like it is for ordering online and picking up your order only. How about a tutorial on how to use the new app. No one in the store knows how to get the coupons. It’s ridiculous waste of time and extremely frustrating. They probably make it so frustrating so You end up paying full price. I’ll just go to shop rite instead. It’s out of my way but I rather just use my card and get the price adjustment without all the hassle. Make it easier for customers stop and shop not harder. Been a customer for 20 years I’m done.

by Suzutzu

pls go back. this new app is horrible it is not intuitive it take triple clicks than before to add somethg to a list - and so many other negatives that i would be glad to share feedback with someone. it seems to be heavily based on the ONLINE shopping experience as opposed to the coupon, list “in store” experience. which is what i do. which is why i think it now stinks. it’s as if you took peapod and joined it with the old st n sh app, u get a glorified peapod under a new name but all the ease of use of the original st n sh app is completely gone. so disappointed. you're loosing a regular customer in this because acme just updated their app and it is so much better and easier. i have both stores equal distance from me and honestly i find myself going there more now. again i’d be happy to go thru my thoughts in detail with someone.

by Kurtispj

Cant see coupons by date added is the big one, but other problems include:
“Load Coupons worth $100’s of savings directly to your Stop & Shop Card
-Hundreds of coupons, no clipping required.”
There’s totally clipping required. You have to select what coupons load when you scan your phone. Also, you can’t remove a coupon you don’t want to use anymore until it expires. This expiration date is sometimes months later, I don’t need an accidental $.30 off coupon for a seasonal misclick staring me in the face constantly
Guess I shouldn’t complain about money saved. They have a decent selection and nice people, so you’d think stop n shop could make better than this .... slopp app, but said British so it rhymes with itself and stop n shop

by Unclbstrd

Coupons the weekly ad claim should be available often aren’t listed in StopShop .

If you are lucky enough to find the digital version of a coupon, it may just disappear, even after you’ve clipped it. These are not expired coupons but the coupons featured in the current weekly ad.

This is all assuming you’ve had enough patience to survive the maddening experience of scrolling through a list of coupons where, after reaching the end, you tap “load more” and are immediately brought back TO THE TOP OF THE LIST. Now you have the pleasure of scrolling back down in an attempt to locate your previous position. This is something that should never make it through even the most basic UX testing.

by LisainCT

StopShop would be nice if it worked well.
Problems:
You can’t walk in the store and select coupons as you shop. You have to select them the day before in order to be sure they will be in affect by the time you get to checkout.
Coupons are listed in any old order so it’s difficult to find any without viewing the entire list. Olay coupons are nestled in with Tide and Prego, come on developers, at least list them in some sort of order—all the Tide products should be listed together—this week we see a tide product listed every 5-10 items. Alpha order would be helpful if you can do departments.
A dollar amount of “expiring soon” is on the main page. I believe it’s the total amount of all coupons that will be expiring “soon”. I don’t find that particularly helpful and a waste of prime real estate on the screen. Tell me details about my gas point expiration.

by Slamjf

I used to be able to scan the barcode of a product and the result would reflect all offers attached to the product. Now when I scan a product, it does not show any attached offers. If an item has more than one offer and I click view all item offers, your app just displays the item information, instead of all the offers attached to the item. For example, Dannon Oikos yogurt has a $.65 digital coupon and an instant savings of five dollars off when you spend $15. When I click view all items offer for the Dannon Oikos, it doesn’t show any offers; it just shows details about the product. Your app used to display all offers attached to an item when scanning the barcode or clicking view all item offers. You should reinstate that feature, instead your app developers removed it and the feature is not working properly. That is a downgrade, not an upgrade. Also, your past few maintenances have emptied my online cart and cannot be restored. I logged out of StopShop when it was glitchy and my entire online cart was emptied. I called Stop and Shop’s customer service number and was informed I had to choose Store pick up or delivery in order to have the items in my online shopping cart saved. How asinine is that? Why do I have to change my shopping from in-store to pick up or delivery in order to save the online cart? You should really address all these aforementioned issues.

by LizzyOM

So, every time I want to use StopShop , there’s a glitch. Like now I tried to contact app support it says site temporarily down. So I’ll gripe here. Every time I open StopShop a pop up appears asking if I want push notifications. This is annoying for two reasons 1. I am vision impaired and all my settings are for large text, when this notification request appears, I can’t decline it as the text is so big I can’t access or scroll down to the no thanks section of the request. It’s also annoying because if I want notifications, I know how to get them you don’t have to ask me every time.

I am requesting a reasonable accommodation under the Americans With Disabilities Act that you simply remove that pop up about push notifications or make your app more usable to the low vision community. I’m sure The Carroll Center for The Blind Technology department can help you figure out how to do that if you don’t already know.

Thanks. When will StopShop support page be up and running so I can complain there as well?

by JimJay111

It’s convenient enough but I can’t get through placing one order without StopShop crashing/closing several times. It’s super annoying. There is supposedly an option to remove items from the past purchases feature only it doesn’t work. You can hit “remove” (trash icon) till you’re blue in the face but it won’t remove the item. Also annoying. Makes scrolling through past purchased items that you will no longer want, very tedious, not to mention StopShop crashes midway through and then you’re stuck starting all over again from the top. When you place 2-3 orders a week that’s a lot of scrolling!
StopShop could really use sone major upgrading. That said, I’m grateful to be able to order online and do contactless curbside pick up considering covid. But if you’re going to offer a service I would think you would want some kind of quality attached to it.

by Roberta Lipp

It needed me to update my card information and it took me literally 15 tries between trying to find it, having it accept the entry, at one point I changed it to my bank and it wouldn’t retain that, it just went on and.
Today I have an order delivery and a five hour window, and I received a pop-up notification that the window had tightened, this wasn’t a text it was a pop-up from StopShop , but StopShop continues to tell me only of the broader five hours. So I look for some kind of contact or help and all I get is a virtual assistant which as we know is not any assistance at all. Still can’t find a phone number or a help or a contact or anything.
Not great, Bob.

by Stonefish1

StopShop does what i need it to do - order groceries online - fairly well. The problem is that browsing the aisles is a chore. When you tap a selection when browsing aisles, StopShop takes a few seconds to respond. In that time, there is no indicator that you actually made the selection, so you might be inclined to tap again or put your finger on the screen and slide to make sure it was still responding. But StopShop did register that you made a selection, and now it has registered that you made a selection (now, two selections) and ignores the first. So you go back and try again, 5-10 seconds to respond to each entry. Then once you finally get to the “frozen blueberries” subsection, nothing loads. Blank! Frustrating.

by Scrumpy7

I’ve been using StopShop for a few years, and it has definitely been improved over the past year. For the most part it’s pretty intuitive, and useful for mobile shopping. Two things keep this from being a 5 star rating. First, it occasionally still crashes at random times (although it’s more stable than it used to be). Second, although there’s an iPad app, it only functions in portrait mode. It would be so much better to make a grocery list in landscape orientation, with support for an external keyboard.

by Alkel

I shop at Stop & Shop weekly and go through the coupons on StopShop weekly. Not sure where other reviewers are going wrong using StopShop . The coupons get loaded onto your Stop and shop card. If I load a coupon and use my card to buy that item, my sales receipt shows the discount. The cashiers do not have to apply any type of discount, etc. It won't show right away when I scan the item, it comes off once I start the check out process. Some people probably have an incorrect Stop and shop card loaded on their account. Not sure but it always works for me. My only problem with StopShop is that the coupons aren't always the greatest. They do put a lot of coupons for free items too. Which is great to try something new. StopShop is definitely worth a try if you shop here.

by Bje5656

StopShop setup and layout is fine. Easy to use. No trouble finding what you’re looking for. Manage rewards. Great! But why when I go to add on to whatever the wife already has in our basket, say 8-20 items, does StopShop just shut? No warning. Doesn’t freeze. Just closes. Click on the icon and it’s back like I hadn’t opened it yet giving me a time I can shop to for current order. It’s annoying. I know first world problems
But it happens 5 - 6 times while adding mentioned items and looking. Also could you have it run through items to be purchased that have the “substitute with” on? Too many times one of us forgets to check if there’s an option for a substitution and end up getting something we didn’t want. Just a final pop up or step that says hey your about to update your cart and these items are going to be substituted if not available. Is that what you want? Just an idea .

by Niwrik

It’s extremely useful to be able to pull up previous purchases when making shopping lists.

If it were possible to sort shopping lists in order of location in store, that would be huge! I realize that may be impractical with every store carrying different stock and being physically layed out differently. I manually sort my list, having shopped at the same store for the past 20 years. However, if it were logistically possible for the programmers to include such a feature (even if it wasn’t 100% accurate), I think it would help keep store “traffic” in moving one direction during the time of COVID-19.

by Braylennn

A worker or manger actually called me to review some items that were not in stock and to offer me alternatives. My fresh groceries such as green leaf lettuce, bananas and avocados were chosen well and all were in beautiful condition. Groceries are not put in paper bags, which I love (earth friendly)!!!!! They were also packed nice and neatly and were organized. I felt like as compared to before, Stop and Shop has really stepped up there game with this on line grocery thing. I was impressed and very pleased and how much time it saved me. Also the young man who brought my groceries to me in the spot provided for pick ups was a sweetheart. I have no issues and will continue to use this service as long as it stay as great as it currently is!!!!!!!

by Donnamal

App rarely works in store, neither on WiFi nor 4G. I’ve gone back to writing lists because of the inconsistency. Also, you can’t download coupons when StopShop won’t open. When it does work, It often logs me out, and I end up logging in again, sometimes several times in the same trip. I’ve tried to log in with my thumbprint , that doesn’t either. I’ve learned this all the hard way. The scanner feature doesn’t has never worked for me. I’ve never had this problem with ShopRite app, which leads me to believe that it’s possible to fix StopShop, but S&S either can’t figure out how, or just can’t be bothered. This is the first time I’ve ever written a review for an app, and I rarely ever write bad reviews for anything. StopShop is just that bad

by Not Dependent

I should be able to load the coupons that print at checkout onto StopShop . Those coupons should be automatically sent to StopShop . The printed coupons act as if it was still 1970.

I dislike having to search the coupons on StopShop , but the printed coupons are targeted well. I don’t like carrying printed coupons so I don’t use them. Stop & Shop would make more money if they sent the targeted/printed coupons to my app and let me know they were loading them.

The Stop and Shop card scanner in the store has difficulty reading the card in the Apple Wallet on my iPhone. The scanner is able to read the card stored in a third party application.

I prefer the Apple Wallet since it is more convenient.

Stop and Shop should look into doing a contactless read of the card instead of using the optical scanner. They are able to do a contactless read for the payment. They should be able to use the same device to read the loyalty card.

by Showtimes Used To Be Good

not only does it take two days for a coupon, that claims to load to ur card immediately, to actually be loaded in the system so its recognized at checkout (so ucant take advantage of a coupon item immediately in this digital age) but also there is no button to just load all coupons to ur card so you automatically receive coupon for an item you buy that has one associated without having to scan thru all of items listed (as StopShop should work this way by default anyway). There seems to be less of a convience with StopShop than without - paper coupons process faster - StopShop should improve!

by MeMyselfandI1722

I love everything about the IDEA of StopShop. I shop here all the time. Unfortunately, StopShop rarely works in the store; it just won’t open. When it does open and scan my card, the coupons I have loaded NEVER get credited to my order. Every time, I have had to stop at customer service and go through my receipt to show them I had coupons and they give me the cash amount back. Idk, it’s very frustrating and I just can’t understand why the developers can’t get this right. Why even have the coupon feature if it doesn’t work? I love Stop and Shop and would love even more if they could get up to date with technology.

by Baranger

This new interface is faster and marginally easier to manage.

A major defect in the old version was that used coupons did not automatically disappear, and the was no way to manually remove them or mark them as used. Not sure if this has been fixed, but I hope so.

The absurdity of this defect is that I automatically add all coupons and, since I don’t know whether any of the 400+ coupons are valid, I simply shop in my usual way and if I happen to buy something for which I have a valid coupon, so much the better. It doesn’t modify my behavior.

The loaded coupon search feature doesn’t work. I searched for “Hershey’s” and the icon just spins like it’s looking, but never finds anything. It should find coupons that I have loaded and coupons that I have not loaded.

The “refine” feature function also seems to simply generate a spinning icon.

So effectively, with nearly 500 coupons loaded I have no way to find a specific coupon, nor know if it is valid.

Keep trying.

by Bitchinmona

I actually downloaded this because I wanted a store-specific list manager, as I have to shop for groceries at multiple stores. I was pleasantly surprised to learn about the clip-free coupons, but disappointed that there’s a ‘lag’ between when you add it and when it is reflected to your card.

Most disappointing, however, is the list management. I should be able to specify a store and be presented with items available *in that specific store* to add to a list. I should be able to scan bar codes to add to a list. I should be able to designate certain items as ‘favorites’ so I can easily add them. I should be able to have multiple lists.

It’s got potential, but when compared to competitor apps, it’s woefully inferior.

by Ringmastr1

I love going to the store and shopping there. I load any digital coupon available for items I usually buy or might buy at any time in the future. I often see the unexpected coupon savings on the receipt but I don't closely track that.
My biggest issue with StopShop is the shopping list. I don't understand why it doesn't have even the most basic categories to organize the list. (Produce, Deli, meats, cleaning products, paper products, general grocery, pet products, frozen). Ideally, I would also love to have a simple checkbox that I can check if I have a coupon for the item so I can look at it in the store. For now, I'm using another app for my list.

by Happy Mom 44

I have been using StopShop for a while and have recently discovered that most of the coupons I select do not come off when I check out. I have had to go to customer service after shopping to have them give me the difference for the past two weeks. I wonder how many coupons I thought I was using prior to me checking my receipt recently. The store tells me it is a glitch with StopShop but I shouldn’t have to check my receipt every time I shop to make sure all of the coupons I picked where discounted. Please fix this!!

by Cris0929

Here I am trying to check out the specials for the week when I notice that all the coupons I had loaded on my card are gone. They are no longer on my card and they aren’t on the list of coupons available. However, when you look at the digital circular it has the symbol of a digital coupon next to some items. So now all my coupons are gone, my rewards are gone and because it is Sunday there isn’t anyone I can speak to to have this corrected. It is a very big inconvenience. Please try to get this fixed. It isn’t fair.

by Astral Traveler

The logic in having recipes accessible from a grocery store app is genius.
The fact that it’s lacking the most logical next option of selecting what ingredients to add to my shopping cart, simply behooves me.
Whether or not I can load coupons, I don’t know, but I know that there should be more that 500 gluten free options. More recipes and special dietary options would be great! You’re connected to savory online on Pinterest - where else would we need to go for food?
Please add the ability to select ingredients from the recipes and open up your selection.