Contact Stop Shop Support

1) App lists some produce items as per each when the item is actually sold by the pound. 2) Scanners either aren't available -- for weeks now --or stop working while shopping. 3) Items on sale not available.

i am trying to get my schedule on line for a while now and i go to the website and it is no longer there it comes up at a differernt page so now every week i have to call the store and it is very aggeving to me that i cant do this it was never like this i was able to do this on line and now i have to call every week so when is it going to be fix if you can tell me that it would be great thanks

ordered grapes they were almost moldly

Not sure you realize, but when you use the Stop and Shop pickup you do not get an actual receipt from the register. So, you do not get a code that allows you to enter the survey sweepstakes for a Stop and Shop gift card. Yet, they attach a label with a QR code to enter on one of your grocery bags. Real oversight!

Yesterday I had groceries delivered - order #1447616987, delivered 9/28/2023. I had ordered, and was charged for, a Carousel Bakery NY blackout cake, $22.49. My receipt shows it, and money was deducted. INSTEAD I received a Boston cinnamon coffee cake - cost $10.99. Don’t ask how this happened! Who knows? I had guests and no cake, and had paid $23.49. And your website was down so no help. Please refund the cost immediately. Joan Battista

Website keeps saying I'm blocked. I've used the website for delivery many many times before on this same laptop. Please unblock.

I have been looking for the cream cheese and lox spread that I had purchased one other time at your w babylon store. Do you carry it anymore? It seems some people at your customer service desk never heard of cream cheese and lox and they only look on your website for the item. As does a manager I had asked. This is why I am contacting you direct.

I had a account quite a few years ago. Came back to Massachusetts. Tried to get another account still had my card. Put the numbers in but it wouldn't wouldn't take it I am home bound, disabled. Need to shop on line. I think I need a new account. What do I have to do? Please h help thank you

I have been trying to place an order online this morning to be delivered to my home. For most of the items I selected, I did NOT want a substitute item, but the website kept reinstating the substitute item, even though I'd hit the button rejecting a substitute. This happened multiple times, so in the end I canceled the entire order. And it wasn't even clear that this action had been carried out. The website wouldn't allow me to empty my cart, so I had to delete every item separately. What is going on? I am afraid that an order will arrive on Wednesday April 5th that I no longer want. In order to get what I want, rather than substitutes chosen by Stop and Shop, I shall have to do the shopping in person.

Reported problem last week, 3/15 or 3/16. Cannot do anything with website. Defaults to "store pick up" but I only do "shop in store." Told me it would be fixed by Monday. Tuesday morning, 3/21, problem wasn't fixed. Reported problem again. Customer support called me Tuesday afternoon and told me problem was fixed. Gave me password to log back in. Tried system Tues night, but I still couldn't get past "Session Expired, Select continue to refresh your session." This continues over and over. So, I still can't use website. WHAT is wrong with S&S tech staff? Programmers can't resolve problems? I'll call Customer Support on Wed 3/22. With any luck, the problem will be one week old before they fix it.

I called your customer service a number of months ago to report a defect in your Dog Waste bags. The problem was that they had holes on both sides of the bags, making them worthless. The person I spoke with asked me how much I had paid for them and I said around $2.99. I assumed I'd get reimbursed for the package, but I haven't received anything from Stop and Shop for the useless bags. I want to get my money back because I wasn't able to use any of the 3 rolls of bags in the package.

When using the app it freezes and wont allow me to log off and log back on. Any suggestion?

My account is frozen. I can't search for items or do anything else. I have been a customer for over 10 years, and this never happened before. Please help.

I'm having trouble accessing my on line account. I'm not sure if I am locked out from continually trying to log in or I'm using the wrong password. I have tried to get my password through your app but it is not working. Please help!

I'm Unable to use stop & Shop self-check scanner computers. When checking out, the machines repeatedly stop scanning, & lights start flashing .... The register/scanner machine stops & requests assistance every two seconds. for unknown reasons. Can I simply ' self-check-out' & pay for my purchases without machines constant interruptions with requests for assistance? Looking for stress-free future shopping. Thank You, Leslie Elliott

I have been using my Stop@Shop APP since it has existed. During the past 12 days I clicked on my app and clicked on coupons. They were showing, however when I clicked on the coupon I wanted the system did not accept the check and the system wanted me to re-enter my E-Mail and Password. Unfortunately it didn’t work. I don’t know what to as I have points I cannot redeem. I am extremely frustrated as I shop at Stop@Shop two to three times per week and I loosing lots of money due to the App not working. Do you have a “HELP” number whereby my App can be reset please? Thankbyou

I enjoy Toufayan's Smart Pockets for sandwiches. While the are plenty of Toufayan wraps and their other products available on their display rack, Smart Pockets are normally absent. I have contacted Toufayan Bakeries directly, but they don't seem to be able to have sufficient Smart Pockets left on their display rack. I would appreciate it if you would bring this to the attention of their delivery person and ask him to leave sufficient Smart Pockets so that there will normally be some available.

Installed apps repeatedly It freezes with a notification to Push info forward

absolutely the worst customer service..cannot load the digital coupons to my card. as a senior, i have tried and tried, and finally just went to BIG Y..they help check to see if your coupons are on your card, at the service desk..stop shop madison, gives ZERO HELP....they say, they dont know if its on your card..and then try calling the 800 number, its all voicemail...no wonder you lose customers..even SHOP RITE helpss people load digital coupons in the store, and theycheck your card to see if you did get it on, but not stop shop, they just want the money.....zero rating....better to drive to next town, and get exemplary customer service, then at MADISON STOP SHOP...prices are over the top anyway..disgusting that we only have this lousy store in town, and cannot use it..stop and shop does not care anyway, as they know they have no competition in town, but there are those of us who refuse to go there..

I can not open an app. I have points can't use it to buy gas because the app isn't connected. Not able to get the app registered.

I CANNOT get on the app nor login on-line...who do I call to get help. Ever since they changed the rewards I haven’t been able to get in...want to use points for gas...HELP!!!