Are you having issues? Select the issue you are having below and provide feedback to Stop & Shop.
- App shuts down when adding more than 8-20 items
- No list system to add custom items
- No ability to tap/circle a weekly flyer item and have it automatically populate list
Regarding Stop and 'Shop North Andover on Turnpike Street. This store is hemorraging with bad publicity on the local internet. The mail entrance has been broken for more than two months. Yesterday the deli wall department was completely empty of product. Was told the regrigeration had broken down. The store shelves were pretty empty by 6PM when I was shopping. People are companing that in dairy expired items are on the shelves. I have experienced this myself. Are you closing this store which is the rumor????? If not, the bad publicity over the internet will shut it down. People are already picking out alternative grocery stores. I want my old store of a year ago back!!!!! Nancy J Wilson North Andover, MA 01845
Weekly ad and coupons won’t display.says you are having technical issues,try back later. It’s been two weeks
Can't load any coupons (mobile app or website), even with 3 days left. Message: "Coupon cannot be loaded." in red type.
I can't sign in for digital coupons, keeps telling me error an has occurred. Re-loaded app, same thing again
a month ago my Stop and Shop 'Deli Order Ahead' function on my android cell phone app stopped working when you try to use the 'Deli Order Ahead' function. It just stops and spins it's wheels. I tried deleting and reloading the app to no success.
Can't clip coupons. Session does not refresh. As soon as I select view all coupons, the circle just spins and doesn't time out. This is an ongoing problem that is effecting a lot of people. There are other problems such as reduced selection of products. Some items in the weekly flier on sale are not available in the store. Products that I have used for years have been discontinued and complaining at a local level is fruitless.
Have been unable to use my downloaded card this year. 221271192995. Last year year was unable use a card mailed to me 2212719824848
Cart won’t checkout
My scan it wallet has stopped working. Removed app and downloaded it again many times it still won't work.
Cannot view or load digital coupons past few weeks.
Points are not loaded into my go rewards for gasoline.
Points taken away before expiring
Today is 9/3/2023. For at least a month now I have not been able to load coupons from my laptop to my stop and shop card. This is the method I have always used to clip and load the coupons to my card. When I choose clip coupon on my laptop in my account, it says coupon cannot be clipped. I even tried items that I wouldn't normally clip to see if I could clip them and still received the same message. Has the process changed on how to clip on a laptop? If not, how can I fix my issue? Thank you, Kelly
It says I'm blocked. Trying to place order online
Cannot clip digital coupons for over a week now. Get "Unable to clip coupon" message. Or try later. Cannot do from app on phone or from desktop. Tried uninstalling and reinstalling app. Also tried emptying cache. What to try next?
I have an account on the app. I clipped coupons and have a shopping cart. I click on the shopping cart and the checkout button is grayed out and the only button I can press is the continue shopping one it never let me check out on the app why is that and how do I fix this?
My "Past Purchases" have disappeared. Any troubleshooting ideas?
unable to clip coupons from the app, able to do everything else on the app.
I've tried for the last few days to clip digital coupons and the app and the website will not clip them. Get try again later msg for the last three days.
My digital coupons won't load on either my laptop or my cell phone.
Tying to schedule a delivery, all are showing in store pick up 380 main ave only, cannot put my order in.
Cannot load coupons onto stop and shop card, and site also states cannot print them either. No going to shop there if I cannot use their coupons.
I can not get digital coupons to load. I have tried both from my laptop as well as my iphone. It just says the can't be loaded.
I couldn't add items to my cart in Microsoft Explorer or Firefox (4 Aug 2023). Had to go to Google to place my order. I tried clearing my cache, refreshing the web page in both browsers, rebooting, and nothing worked.
Stop & shop app not letting me add items to my cart
App does not load all digital coupons
site will not let me check out basket still saying error please advise thank you
I use the Stop & Shop app often to download the digital coupons. For some reason, none of the digital coupons for the sale week ending 7/06/23 are appearing. I am especially interested in the digital coupons for St Louis spare ribs $1.99/lb, Premio sausage 2/$5.00, Friendly ice cream 2/$5.00, corn 10/$2.00 and Lays potato chips $1.97/ea wyb 3. Please help
Since your app updated last week, I cannot get any of the digital coupons to load. Even when I sign in online the digital coupons in the weekly ad do not appear in the list. I see the other coupons, but all the ones from the weekly ad are missing. Until the update I had no problem.
When I select a delivery time within the given slots and then select place order I get an error message.
Complete guide to troubleshoot Stop & Shop app on iOS and Android devices. Solve all Stop & Shop app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Stop & Shop Supermarket Company, developers of Stop & Shop.
Contactless delivery keeps you and your family safe. • Or choose convenient curbside grocery pickup at your local store. • Spend less time in the store by planning ahead with digital coupons and our weekly ad. • Sign in to access your Stop & Shop® Card any time. • Redeem points for fuel and grocery savings and special partner offers. • Shop coupons, your local weekly ad, specials and much more right from StopShop . • Save it all to your account and automatically redeem. • Sign in to access your Stop & Shop® card and save it to your phone's wallet. Scan the digital card in store to use your clipped coupons and rewards. • Experience the enhanced Deli Order Ahead — stop waiting in game-day Deli lines. We've enhanced our digital grocery shopping experience to help keep your family safe and comfortable. • Order your in-store favorites for home delivery. The best of online and in-store shopping — Stop & Shop® is here for you now more than ever. Your satisfaction is our #1. Our family always takes care of your family like our own.