Harkins Theatres Reviews

literally just broken. won’t let me log into my rewards account and I tried changing the password, the new one still doesn’t work. Idk what’s wrong.

HarkinsTheatres had been slow as long as I can remember. If a movie is popular at all good luck getting the seats to load.

I love Harkins but being forced to pay fees for purchasing via HarkinsTheatres is nothing more than a money grab. By allowing customers to purchase online the don’t have to pay an employee to sell the ticket which is a money savings to Harkins. Nothing but pure greed.

HarkinsTheatres has problems everywhere.

I love that it locks seats when you choose them but doesn’t save your cart so when HarkinsTheatres crashes trying to buy tickets those seats are now lost and unavailable.

I seriously question how companies roll out apps so half baked.

Bought two adult tickets after putting my card information in. Shortly after confirming my purchase, I was met with a pop up stating the following, “Failed to create order”, claiming that my card information may have been wrong and to re-enter my card information. Like any regular human being, I did just that. And after being met with the same pop up, I decided to check my bank account. To my surprise, two payments of $25 went through. I went back to HarkinsTheatres clicked the bottom right to see if my tickets were there, and they weren’t. I also was never sent an email of my tickets, despite putting my email. So now I am $50 poorer as a result of HarkinsTheatres, with no tickets to show for it. Also, just to make this clear, I was made aware from a friend after the matter that you must login and make an account before purchasing. However, it was my first time ever using HarkinsTheatres, I was never made aware of this by HarkinsTheatres nor given any pop up directing me to make an account. I give HarkinsTheatres 1/5. Glitchy, dishonest, and unreliable. P.S I also can’t even put in my card information now without being met with a never ending loading screen.

Would you like an app that you have to update every time you open it? Then this is HarkinsTheatres for you? Do you also like paying $3 for the ‘convenience’ of a company to not have to hire someone to talk to you? Then this is HarkinsTheatres for you.

I have been trying to purchase through HarkinsTheatres for months now ever since and update it is not possible I know what I’m doing. The screen turned completely blank, no matter which way I scroll it brings up nothing as far as payment. Then my seats are locked for several minutes I have to wait to purchase from the website

Literally shows ads when you start HarkinsTheatres . You gotta close out of it…

Ever since the big fancy update, as I’ve seen other people‘s comments previously, and still not fixed, it changes the expiration year to seven years in the past. Which means I have to delete the card and re-add it again and again and again and again! Get this fixed!!! Apparently nobody with HarkinsTheatres developer read these things!

I added my card and just kept loading, tried again and the same thing happen. Had to purchase on the website. What’s the point of HarkinsTheatres if it doesn’t work. If they could add Apple Pay that would be get for now I’ll use the website or Atom.

I have not been able to even get HarkinsTheatres to function since getting it. Can’t believe that can have something so broken without fixing it. It loaded but there is a spinning symbol that just keeps going and HarkinsTheatres is in unresponsive to anything I want to do.

Throws on processing fees at the last minute of $3.50 per ticket. In person at the theater there is no fee. Confused on why it costs more to do it online than to staff a box office to do it in person. It’s a shame that such a good system and well developed app is ruined by Dan Harkins greed.

Don’t invade my privacy? Let me click the right theater instead of bricking (breaking) HarkinsTheatres when you can’t track my location through wifi/gps

I have full internet, wifi and data, data is turned on for Harkins, app is not working!!!!!!!

Why is HarkinsTheatres just a hyperlink app to Atom tickets now? Used to work great…now HarkinsTheatres sends me elsewhere and the ticket fee is greater too!

Why did they break something that was working fine?

I tried buying Black Panther 2 tickets this past weekend and it just didn’t let me buy them. It used to work flawlessly with Apple Pay and then it would send the tickets to your Apple wallet. This was just a couple months again for the movie “The Invitation”.

But it seems like they updated it to remove Apple Pay???

I said screw it and downloaded the Fandango app. Works with Apple Pay and all was good.

Spend $200 and we will give you $5!!!! Wow!!!! What a joke. Took my wife on a date to a harkins theatre, walked out the door spending $80 FOR TWO PEOPLE. Then they wonder why people jail break firesticks. Anyway, tried to see my point balance, took forever to load when I’ve only bought a few things with an account. And I tried to put my birthday in so they could bless me with $5 and HarkinsTheatres crashed 5 times before it worked. They really don’t want to give you money LOL. You can’t even buy a drink with a “$5 concession!!!!!”

Forced to upgrade app every few days and it’s a PITA! Can’t understand why since it runs just fine and look goods. 😞

I get to payment and it times out waiting over 5 minutes for the payment to take. Then when you back out you have to wait for the seats you want to reopen. So frustrating and you have to pay an additional fee? Not worth the hassle.

Quite slow compared to other theatre apps. Checkout experience isn’t ideal either. But what took me over the edge was the fact that HarkinsTheatres was asking for full calendar access to add my movie event to my calendar. That’s just lazy and bad security practice. Please get better so I can increase my rating!! HarkinsTheatres isn’t bad, but has some rough edges to smooth out.

I love Harkins, but HarkinsTheatres absolutely stinks! I can’t even get into the gift store to buy a gift card, please don’t make it hard for you to take my money! I’ve tried on both HarkinsTheatres and the website, striking out and getting error messages, even after refreshing pages and exiting/re-opening app. We’ve been loyal Harkins customers for years, but HarkinsTheatres is really testing our patience and goodwill. UGH!!

HarkinsTheatres is so buggy. It will not load My Rewards when I’m trying to redeem a Popcorn Perk. When I check my rewards balance it also often fails to load/display the points. Just right now I was trying to purchase tickets and my theater was not showing available. When I went to the online version it showed several movie theaters and show times that were not showing on HarkinsTheatres .

HarkinsTheatres is terrible. I’ve tried everything from deleting it and redownloading it and it tells me I have no connection even when I’m connected to strong wifi.

Tried using this today. It was straightforward to find my movie and seat, but when trying to enter my card to pay for a ticket, it gets stuck on a spinner for over 5 minutes, never completing.

Good for buying tickets but if I exit out of a purchase and come back for the seats they’re unavailable when I know I was the last person the click on them

Great core functionality, but the frustrating thing is that you can’t swipe to close pages and have to hunt for the almost-randomly located X button. Plus a pop up ad every time you open HarkinsTheatres is annoying too.

Why can’t I add a ticket to my account? I typed the number correctly and got an error. Invalid; what does that even mean? Then it logged me out. I can’t get back in, please spend some time and money on fixing your app if you want to keep up with the times. The birthday awards are nice, more opportunities for discounts would be appreciated in these hard times.

I like HarkinsTheatres - works great. Works well with Harkin’s as well - great theatre company.

Just one request. Please add the ability to filter by language. Regardless of language I am sure everyone would appreciate that feature.

The redesign is awesome. HarkinsTheatres always functions really well. Not a fan of the ads but I know you have to make that money.

As more and more theaters are going to reserving seats and using technology/mobile devices, I found that I can not use "Harkins' Movie Pass" (VIP Classic or VIP Ultimate". I receive these passes from friends and coworkers often. But my local theater now uses seating reservations and when I try to purchases tickets, I can not use the movie passes that I received. I have been told by Harkins employees that I must purchases the tickets in person at a theater in order to use the passes. PLEASE HARKINS, address this! Let me use my movie passes on your app or other third party apps.

✨ HarkinsTheatres is a great app it you want to get seats early I see nothing wrong with HarkinsTheatres it’s a great way to get to your movie faster along with the COOL awards!✨

HarkinsTheatres works good most times, but has recently grown prone to crashes and issues with the “Add to Calendar” feature. This has only been observed on the recent versions of HarkinsTheatres .

Also here to echo the additional fees added for each ticket. If the customer can do it online, it should be more convenient and at least a little cheaper than what is currently implemented.

Add swipe between now showing and coming soon

Hello Harkins we need kids movie and there all lots of adults movie please put kids movie so that family can spend time together in the movie and thank you.

I have been going to Harkins theater for a long time. I have all the shirts and cups and it’s the best way to go to the movies ! AMC charges way more then Harkins dos .. and they are very dirty not like they used to be long time ago .. i my self never stop going i a movie nerd even have the Harkins blanket. I love it. ! Great job

I love Harkins, it feels very comfortable and customer oriented compared to AMC. I don’t mind spending my money with Harkins because they put effort into making it nice and affordable for the customer. Plus they are clean and their popcorn is soooo much tastier then AMC. I appreciate that they offered popcorn during COVID shut down, it was so comforting!!

Love Harkins!!!! Between the Loyalty cups and popcorn!! It can be cheap if you know how!! 🍿🎥❤️