AMC Theatres Reviews

First time user of AMCTheatres. Long time Flixster user. We also have a Stubs card. Upon trying to purchase tickets, received error message ‘Oops! Something went wrong...’ Selected the purchase button again and received the same warning. Then we were timed out and had to restart the purchase process from the beginning only to find our seats were no longer available -Because apparently the transaction did complete despite the error messages and zero confirmation that the transaction went thru.
I don’t like being forced to check my credit card account to make sure we weren’t charged twice because AMCTheatres never confirmed the transaction! This is BASIC stuff!
Also, too many clicks to see what’s playing/times at a given venue. The initial screen giving information about the theater is more for the egos of AMC Executives - The customer wants to see the movie and times FIRST, not a corporate marketing spiel. We use these apps to save time, that point is lost on AMC.
Also, favorited 5 AMC theaters, but can’t seem to get a filtered list set as my default view showing only those theaters. I don’t need to know about a theater 10miles away, I just want to launch AMCTheatres and see what’s playing at my favorites. I imagine that option exists but I can’t figure it out, or because of a bug the setting/option doesn’t work.
Appreciate they include run time and technical info for the theater/ presentation.

Every time we open AMCTheatres to make a reservation, the date goes back to January 1 or else it jumps to a different theater. We also have other various issues as we are a married couple linked by entourage… one is with reward certificates. One of us has 2 and the other has 5 and yet, they jump back and forth and show under each other’s account. This is the same for bonus bucks that AMC has given out and we are often blocked from making our 3 reservation for the week once we both have seen 2 movies ( as if the system thinks we have seen more than 2 each). We both have iPhones with current software and the AMC app is updated on both as well… the issues we experience make no sense at all and started once we linked our accounts via the entourage feature. Trying to contact support is not an option if you need immediate support and I am a caregiver to a hospice patient so, I can’t sit and wait with a phone in my hand long term… We enjoy AMC but, don’t enjoy your app. I wish someone would take the time to investigate these issues as I am tired of having to drive to the theater to purchase tickets when AMCTheatres should work…

Below is a full description of my experience but the short version is if you are going to force people to only buy tickets on-line then you need to be able support that with out creating absolute frustration.

AMC drives you to use the their on-line portals but when I tried to buy tickets on-line it would not allow me move forward with my purchase after selecting seats. I tried using the help window that did not provide any useful information. I tried calling the theater and was put through a recorded message and then let the phone ring for and extended period of time before finally telling me to call back later and hanging up on me. This forced me to download AMCTheatres to finish the purchase. I only went through this because this was the only theater that was showing this movie and this was for a family Christmas outing. I am perfectly fine with doing purchases on-line. I do not want to be forced to download another unwanted app to take up space on my phone to watch a movie. Especially when I have normally have so many more options. I will be deleting AMCTheatres immediately and I will be doing my very best to not use your theater in the future.

Until recently I gave AMCTheatres 5 stars, but recently it has been glitchy as others have reported, not allowing purchases, and today I went to check on an order for a few days from now and it wasn’t there in AMCTheatres , the tickets were not displayed. Worried that I had forgotten to place the order, I checked my credit card statement and found a charge, then checked my email for the ticket confirmation, but nothing showing in AMCTheatres . After a chat session with customer support, i was told to bring a pro out of that email, and that the tickets would show up in AMCTheatres after the movie showtime. after. I got the sense that the rep felt I was being stupid for not knowing this. Hopefully I will not have a problem. BUT: I kept checking, and discovered that this happened at least once previously, and that time, I just thought that I had forgotten to place the order, ordered again, only to discover after the showtime that there were two sets of tickets displayed, the ones I used and the ones I wasted. Now I’m out over $90. Reaching out to customer service to see if they will help, but since it is well after the showtime, I’m expecting them to say they cannot help me. Really annoying and wipes out any savings I’ve gotten from being an A-list member.

Moral: Don’t trust AMCTheatres to track your purchases properly!

I had the AMC app about a year ago and it was trash to be honest. Nothing worked right, it was buggy and would crash and would not let me sign in. I just downloaded it again today and I must say it's better. I can log in well, I like the touch ID, not as many bugs experienced yet. There was one when trying to see the rules of their new promotion and it wouldn't load well and gave me an error.

As for logging in, that worked well. But...I will view/see I'm a AMC Stubs Insider member and I can see all my stubs info. But when I try to by a ticket today it would not apply my ticket Tuesday deal ($2 off). Also, when I tried to sign up for the tickets for a year promo and buy a ticket it did not see that I was stubs member and tried to make me sign up for a whole new account & stubs membership. There was no way to sign in or show AMCTheatres I was a stubs member and to apply the proposal EVEN THOUGH I WAS ALREADY SIGNED IN AND IT SHOWS ME MY STUBS INFO!!

There needs to be a way to connect/make this all work together and the STUBS INFO can be seen and applied throughout AMCTheatres . Thanks.

AMC does a great job of keeping track of tickets, points, and rewards on AMCTheatres . It also not as buggy as it once was before.

But seriously, when will there be a way to book tickets for myself and a couple plus ones under the three free movies a week benefit? Why not allow the ability to treat your friends and family to a movie once in a while? The more friends we bring, the more fun can be had. This would give non A listers a chance to join in on the movie experience, too.

And for everyone’s sake, please remove the movies from the selection list if they don’t have any show times for my theaters. Countless times, I’ve selected a movie from the list to find that it isn’t even playing in my own city. I appreciate the posters and I understand how you want to market the movies, but how come when tapping on the movie showtimes when I select my theatre doesn’t give me that poster view and goes straight to showtimes? Personally, I think it’s a little premature to assume that if you’re looking at show times, that you automatically know what movie and showtime you want. It’d be more intuitive I think to limit the advertised movies to the ones you can actually book a ticket instead of the current set up.

If you like watching movies and watch at least one a month this will appeal to you. Just make sure there’s a few AMCs within driving or public transport distance. Had the other monthly movie service whom shall not be named and it made me love going to the movies again but not prepared to shell out some dough for the magic of the big screen as often as I was going. Tried this out and loved it even at double the cost of the previous monthly service. Sure it’s only AMC theaters but they offer some great conveniences. The occasional busy movie day when I’m not really trying to go anyways is about the only issue I’ve experienced but being able to use other checkout services to see the movie with your stubs membership is quite the excellent workaround. Bravo AMC heads that worked that deal out!
App is just ok but it does its job 95% of the time. The really busy times (understandable) the servers are slow I guess so it makes it a pain to buy a ticket but the workaround is a godsend.
The service itself is the real star of the show and if you love watching movies the way they’re meant to be seen to get the full emotional umph! Then this will be a valuable membership for your entertainment buck.
If you read this whole thing thanks. It’s weird nowadays to read this much of a review but thanks I appreciate it and I appreciate you. Sincerely a fellow movie lover. 📽🎥🎬🎟

Overall I really enjoyed being an AMC customer. I really think a list is worth it from cost to benefit ratio. My only negative feedback I have is in regards to customer service. I called AMC back at the beginning of March with regards to avengers endgame tickets. I inquired about win tickets were being released at a specific location. I was given a date which I saved in my phone so that I could be prepared to buy my tickets. However the customer service representative gave me the wrong date and on the day that tickets were released AMCTheatres and website along with all phones shut down because of the overwhelming desire to buy tickets. I wasn’t upset about the fact that everything shut down (though I do think AMC could plan better for major movie openings like avengers), I was upset because had I been given the correct date I would’ve just been the theater to buy my tickets in person. I have very high standards for AMC because AMC has set themselves apart and always delivered. I have never heard back regarding this though I’ve tried to reach out.

For example, I added a gift card and that messes with the system in all kinds of ways. At first it worked great, but when I went to use it again it would only give me fifty cents off when I had a full 30 dollars left. After rebooting a bunch of times finally I found a number and got the typical run around you might expect. First place I got said I had to call gift card, gift card said they have nothing to do with AMCTheatres and to call customer support (which is who so was talking to at first). So the reconnected me back to customer support who told me I needed to call gift card. This time gift card validated I had the money and I convinced them to stay on the line. Then the customer service guy actually checked my account and presto, between gift card being validated and my account being checked the gift card started working. But it took 45 minutes for it to happen. Long story short, don’t use gift cards and you’ll be fine. Everything else works awesome and it’s an unbelievable price and deal. I try to spend money on concessions because I want this deal to continue and never go away!!

We were Movie Pass members who have switched. There are 4 AMC theaters in our area. 2 have reserved comfort seats in all theaters. The other theaters do have stadium seating and more theaters that show more than the current most popular movies. One also has an IMAX theater and all have at least one theater with 3D. I like the convenience of ordering tickets ahead of time so that we are assured of seats. We have been members for 2 months now and are enjoying our Alist membership. As a retired couple, we usually go to week day matinees that are less crowded. We have actually seen at least one movie in each of the 4 theaters, including IMAX and 3D. We’ve always enjoyed the popcorn and do like that they have specials on concessions. The serve yourself fountain drinks offer lots of choices. Theaters seem to be clean. We did have a small problem with a wet seat on one occasion but when an employee was notified, he brought in paper towels to dry it.

After buying in for a full year of Moviepass, seeing how convenient it was, then watching it quickly spiral downwards (the last 5 months of my annual subscription proved worthless, as I went from having 15-20 shows to choose from per day to ZERO, but I couldn’t get my money back), AMC’s A-List program and the corresponding app are light years beyond what I had hoped Moviepass would ever be.
Not only do you have the option through the program to see movies in ANY format, but you can use AMCTheatres to book in advance (I’ve had my Captain Marvel tickets reserved for a month now), order food, AND you get more promotions through it! The only thing I wish was available is the ability to link accounts so that my SO and I can book tickets together/for each other, but that is not a necessity at all.
Overall this was the best decision I’ve made in a while regarding movies, and the AMC app has helped make the experience that much better!

Think about conversations that have yet to happened. The moments that took your breath away, made you shriek or just burst out loud with laughter. This can only be experienced with a bunch of strangers that for that moment share it as one, as humans yearn and can only be brought to you by movie theaters. These moments with friends, family and even first dates can only be experienced by theaters like AMC. Streaming at home is ok for shows and big worthy days. However for true human memories being experienced, like friends going out on the twin for a good laugh or scare, or parents out with their kids watching their kids stare at the big screen in awe as future heroes win their little hearts over, let us not forget those first dates from your teenage years to adulthood which will forever be engrained in our thoughts can only be brought to you by the movie going experience. Streaming is good and is here to stay it has become the new “norm” of watching TV, but For those moments that will last a lifetime. AMC

AMC is my “go-to” theater @ my local mall. I love reserved seating as well as the recliners. AMCTheatres makes it that much more of a desire for me to go there, it’s pretty simple to navigate AMCTheatres, it builds up points quickly leading to awesome discounts on whatever u choose, tickets, snacks/food etc. All I have to do is show the barcode on my phone to the ticket taker and I’m set! AMC has also proven to me to be so easy to work with, a sort of “no-hassle” experience. If you’re not satisfied at all, u get a refund no questions asked. If something comes up even minutes b4 the show starts they’ll refund you. Or.. if you’re @ the theater & for whatever reason you might want to exchange your time for another, and/or another time AND movie altogether, the customer service counter will gladly oblige. There’s also express service for stubs rewards members on the concession line, which is AWESOME. The one & only thing & it’s not a huge deal, is the fact that I can’t exchange tix for another time by way of AMCTheatres , they’ll only simply refund ur $ and then you have to choose another show or time starting over. Hence why I said that at least they’ll offer more solutions inside theater. Highly recommend. It’s not that much $, & you’ll save a lot. The discounts are def worth the price!!

My wife and I purchased MP this summer and loved it; however, after they were bailed out and restructured due to growing so quickly— we fell out of love with them and wanted something different. In steps AMC and their program (twice the price of MP) but worth at least that much in value, if not more. We get to see any type of movie in any format (IMAX, 3D, Digital) 16 times monthly and skip all the lines. If we just went to the movies that could easily be a value of $384 for our family that we get in exchange for $40 monthly ($20 each). Seeing 4 movies each week isn’t always possible be we see at least 4 and our value for money spent on the pass is eclipsed by the time the 2nd movie of the month ends. The only improvement I would hope for are simply selfish to ask for but hopeful nonetheless; something like for every 50 movies you see you get $10 dollars to spend at the concession stand. We are very happy customers and would suggest anyone on a budget with a love for the cinemas to consider this pass.

On October 3rd, your App has been crashing continuously when trying to view seats and purchase tickets to some upcoming movies this weekend, especially Joker which is now out. This (AMCTheatres ) also crashes when trying to purchase tickets and use my rewards that in my card but cannot be accessed thru AMCTheatres if I want to upgrade my account or at least use my monetary rewards to discount my tickets. Been very frustrating and disappointing using AMCTheatres for the last few days especially when I don’t want to wait in lines and save time just by using my phone. Otherwise your app rating would be 5 stars. And if you’re wondering what type of phone I have is the iPhone 8 Plus and has the most updated iOS software 13.1.2. And today I was able to update you app as well and still crashes. I also tried removing AMCTheatres and reinstalling it and AMCTheatres still crashes. Please help me fix this so I can have the ease of ordering tickets and upgrading my account thru my phone instead of dealing with customer service on the phone or in person at the movie theater. Thank you.

let me tell you, AMC hits all the feels. It’s a great spot to take your kids for some family fun. When those kids grow up they’ll take their high schools dates there. Then when THEY have children they’ll take their little families there. So go watch a movie. That being said what’s it not is, it is NOT a vessel for hedge fund meat heads to illegally manipulate its share price to the point where poor AMC would have to file chapter 11, Force 30,000+ people out of a job, in the middle of a pandemic.
I refuse to let them blockbuster the best movie theater business on the entire planet. It will be like a Phoenix rising from the ashes mark my words - I won’t even sneak candy into the joint anymore. I’ll buy those goods at 700% give me one of each. I’m telling you right now, I’ll tell every girl I take there “nah you can’t share my drink, I’ll buy you your own medium.” I’ll head down to the arcade after the movie every night and throw pocket fulls of quarters in the air till the kids only wanna go to AMC for family vacation. I’ll switch my ENTIRE wardrobe to all AMC merch. Don’t mess with me Ken Griffin.

I love that my teenage son has everything he needs on AMCTheatres when he goes to the movies. He just scans his tickets to get in. For concessions, he scans our STUBS membership to get size upgrades and redeem rewards dollars, then scans gift card(s) that are saved on AMCTheatres to pay the remaining balance. I just purchase an egift card through AMCTheatres and receive it electronically. Then I save the gift card on AMCTheatres and he’s good to go. No need to bring cash.
The stubs membership has also been worth it. We get rewards dollars that can be redeemed on AMCTheatres when purchasing tickets or concessions, and you get size upgrades for concessions. The convenience fee is also waived when purchasing tickets through AMCTheatres . We have saved so much money.
The tickets are easy to purchase on AMCTheatres as well. -And if for some reason you aren’t able to use your tickets, you can cancel all or part of the order up until start time of the movie. You get your full return quickly and without penalty.
The one thing I would like to see added to AMCTheatres is the ability to “re-load” the existing gift cards saved on AMCTheatres . That would be great.

I’ve been using the AMC app for about five years now. I’ve never had any problems with AMCTheatres and every time they keep adding new features a new features in new features it gets easier and easier and easier to use. Why are you somebody else’s Apple Watch I go through for somebody else to buy tickets at the theater that you’re actually going to go to. You just put in a middleman in between you and your theater and you’re going to spend even though you may not think you are you going to spend a little bit more money. I don’t believe that if you buy a ticket from the ticket vendor yeah do you actually get a cheaper price because a ticket vendor has his finger inside the pie and he’s going to want to piece of that ticket price of the vendors going to get it extra $.10 or four dollars on your ticket. Again AMC app is the only app you should use to buy tickets for AMC theater. And if you don’t like AMCTheatres then maybe you shouldn’t be coming to an AMC theater watch a movie with people who enjoy the AMC theater experience and enjoy AMCTheatres . Thank you again great Apt AMC keep up the good work I can’t wait to see what kind of features are going to be on the Apt in the future.

We attended a movie last week. In all the years I have been coming here, I have never seen such a filthy movie theater. I had to move peoples used popcorn buckets & cups to sit in our assigned seats. After sitting I looked around. Idiots who leave their trash rather than putting it in cans outside the door was in other seats & on the floor. Please do not have all the correct messages regarding cleanliness after opening from Covid. I realize all businesses are short handed because people are making more sitting at home. My expectation would be to show less movies & space the time of those movies to allow staff & management to at the very least pick up trash. Have disinfecting wipes at each movie entrance so we can wipe down the armrest. The crowds are small anyway & if this continues Covid or no Covid who wants to sit in dirty theaters. In the past a crew came to clean after the credits & it is not optional to only clean at the end of the day. What if restaurants had signage stating their expanded cleaning strategies & only cleared dishes & wiped the table at closing? I see no difference in my last experience at AMC. We are going back but if we continue will depend on how comfortable we feel in your theater.

I used MoviePass when it first came out and it was wonderful. I bought it knowing that the way their business plan was set up, eventually I knew I would no longer want it. Just as suspected they began changing their plans without notice and not allowing you to keep your “grandfathered” plan. So eventually they changed so much I decided it was time to move on. Luckily AMC is pretty much the only theatre I go to and they came out with a deal similar to the beginning of MoviePass. I hope that this does not change as MoviePass did and I do think it’s possible for them not to change. So far I am enjoying AMCTheatres with no issues and you are allowed 3 movies a week with the reset happening each Friday. AMCTheatres is easy to use and the interface looks great. The only downside is that it took me a minute to find the synopsis of movies when clicking into them. Just a heads up if you are still reading this, you find it after clicking on the movie, then push the arrow pointing up that is near the bottom of the screen. So far, well done AMC, well done.