Cox App app not working? crashes or has problems?

Cox App Status

Published by Cox Communications, Inc. on 2023-12-12

With the newly redesigned Cox app, you can manage your account on your own time,
wherever you are. Check out what's included with your services, manage your
bill, view your data usage, get service support or message an agent with 24/7
support.

I have a problem with Cox App

Are you having issues? Select the issue you are having below and provide feedback to Cox App.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 4 Comments

By Debra Moore 8 months ago

Can't login on my cox app

By Saint James 10 months ago

Bills late. Y’all fault, app ain’t working

By Kris 1 year ago

Despite having internet connection and access, the Cox app says it cannot connect to the internet. I have tried three different wifi connections, turned wifi off and on again, uninstalled and reinstalled the app, and restarted my phone, yet nothing works to get the app to connect to the internet. I am currently deployed out of country and have no cell service, so I cannot use mobile data. When I logon (that is the only function I can do on the app), the app also says "Cannot complete action".

By Raymond Golding Sr 2 years ago

Cox App will not open. Problem started after updating App to 3.21.1. App worked fine prior to that, deleted app and reinstalled, still not working. I am using IPHONE 6 plus 12.5.5.

Common dislikes about Cox App app

- Intermittent problems with internet

- Poor decision making

- Not transparent about data plans

Have a Problem with Cox App? Report Issue

Common Cox App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cox App app on iOS and Android devices. Solve all Cox App app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cox App iPhone Issues and Solutions

Cox App iOS app crashes, not working, errors
Cox App iOS app network issues
Cox App on iOS has black/white screen

Cox App Android App Issues and Solutions

Cox App has errors/crashing/not working
Cox App server network connectivity issues
Cox App has black screen

Cox App iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cox App app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cox App app crashes or not working on Iphone (iOS):

Close and restart the Cox App app on iPhone
Update Cox App app to the Latest Version for iOS
Uninstall and reinstall Cox App iPhone app
Update your iPhone to the latest iOS version

Fix Cox App on iPhone unable to connect to server/internet connection issues::

To resolve Cox App network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cox App black/white screen (blank screen) on iPhone:

Follow the Cox App iOS app troubleshooting guide Here →

Cox App Android App Issues and Solutions

Fix Cox App not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cox App app issues:

Force Stop the Cox App App
1. On android, goto "Settings" » click Cox App app. » click "Force Stop".

Update Cox App to the latest version on PlayStore

Clear Cox App App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cox App app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cox App.

Fix Cox App unable to contact server/ Cox App internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cox App » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cox App » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cox App on android.

Solve Cox App black/white screens issue on Android:

Follow the Cox App android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cox Communications, Inc., developers of Cox App.

60% Contact Match

Developer: Cox Communications, Inc.

E-Mail: [email protected]

Website: Visit Cox App Website

About this app

Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. ○ Manage your bill, view statements, update payment methods and make a one time or recurring payment. With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. We'll keep adding more ways to help you better manage your account.