With the newly redesigned Cox app, you can manage your account on your own time,
wherever you are. Check out what's included with your services, manage your
bill, view your data usage, get service support or message an agent with 24/7
support. Using the Cox app you can: ○ View your se...
New App With Less Features...Why bother
Once again Cox completely redesigns an app only to either completely break all the features (Cox Voiceverywhere), or in this case, I take away useful features that worked before. You can no longer access the tv listings and set a recording from the app. Basically the primary and only useful feature. The new chat feature is a joke as it’s just a Bot with extremely slow response and sent instructions on how to complete the recording function from the “old” app which doesn’t exist anymore. How hard is this?! Why remove a great feature that worked fine? Why redesign what didn’t need redesigning? I basically now have to Cox apps (Cox and Cox Voiceverywhere) that serve no function anymore. I can look at my bill or data used in Cox and that’s all it’s good for. Nothing works except forward with the Cox Voiceverywhere app and it became useless upon release. It just astounds me a company would reverse engineer apps into useless memory taken up on your phone. I have this app 1 Star because I can’t give it a zero.
My live chat with Sherieka
I gave 4 stars just because I am 5 stars happy with your employee Sherieka,(not sure if I spelled that right) however if it was based on Cox services, it would be more like a 2 star... I constantly have issues with my internet (literally daily) and the price for cable and internet is unbelievable! I am on disability currently and a very limited income. But due to the fact that I am restricted to my home most of my time, I have to have cable and internet or I would go crazy. It’s sad that people have to pay such outrageous prices.. However, back to my CSR, she was very kind, professional, helpful, and courteous during my live chat with her. I have had HORRIBLE and absolutely RUDE experiences in the past. She was a very nice relief considering what I’ve dealt with in the past. So a BIG THANKS to her!!! You should appreciate and reward your employees like her!
I have been with Cox for over 30 years, but to keep my bill down, I had to go to AT&T 5 years ago. As soon as I switched, I got offers from Cox for the lower price ($160 instead of the $210 I was paying), after begging them to cut me some slack. So, in essence, Cox treats those brand new to the company much, much better than loyal customers. After a year with AT&T, I switched back to Cox, paying about $160 through a 2-year contract. As soon as that contract expired, I was paying $222. And now as year 4 begins, it was going up to $263! I was able to talk them “down” to $244, but I will be leaving Cox shortly. And, of course, there are no rebates for frozen screens requiring reboots several times a month, lips not syncing with sound for four days, and a slow internet even though I have the top speed internet hook-up. So: worse service for $84 more. Great business model.
Very disappointed in this company!!
When I first got Cox Cable many many years ago it was fantastic. I had it about a year, then a bad snowstorm hit. We were without power for a week or two and then cable for a couple of weeks after that. It was not the company’s fault for being hit with this storm but they made it right with the customers with a prorated fee and a few free movies. When I moved away I told lots of people about cox cable and how they went the extra mile. Now I have moved back to this area and am being charged crazy high prices and only getting about half of my subscription. I really think think when things go bad the company should at least show they care.. not sure if any of this is showing up, as soon as I hit a 2 star review my typed message disappeared!
I am really disappointed in the service that I have gotten from COX. I got a bundle, which included cable, internet, and homelife. Every single month I have had to update it, and sometimes even call someone out here to get it fixed. Well I had to leave for work for a few months, and what do you know, it STOPPED WORKING. There was absolutely nothing I could do because I am not home and I am not letting someone into my home without me being there. It’s a waste of money and I regret paying everything I have and I will be canceling it as soon as my time is up. I am so disappointed in them. Oh, and they just increased the price again for sports (which I don’t watch), and broadcasting (which they will also charge extra for). Don’t bother with the homelife people. DONT DO IT.
I started off as a promo with 50$ a month for the whole year, fine I knew it would go up but I have never been told this much to 80$??? And that’s only for internent and I don’t have and cable any shows any other upragades just internet and when I found out I was running in 30m per seconds I was furious. Because there other providers with prices but I have been told they will reduce it and it has it not happened if I had other services you know cable phone channels then okay but for Internet come on ? 80$ a month for 30mbs. I just might switch to century link then if I have to continue pay this much. And I’m talking like now I’m done until we hopefully fix it cause I love cox but I hate for it to be this way. It’s just not fair
Thanks For Nothing
Why did Cox go and screw up a perfectly functional and useful app and replace it with this useless piece of garbage? Where is the ability to reset my router? Where is the listing of all incoming and outgoing calls that was a part of the previous version? It was handy to be able to view missed and made phone calls. Where is the feature that allowed me to listen to and delete my voicemails? It was convenient to have the ability to view details of my voicemails and respond as necessary. This piece of trash called an app is totally useless. Bring back the previous version ASAP or incorporate these features into the current version NOW! Too bad there’s no such thing as negative stars because I could easily give Cox minus five stars for this app.
Updates are usually to better the app itself. In this case they completely stripped the app down to bare bones your bill, data usage, cable package and support reading good information Not helpful at all; at least, the full features of the previous app version was better suited for user information with that over the top support. I truly enjoyed the previous version and found myself logging in at least three of four times a week to be better familiarize with much of the features. Overcharged for bad service and poor explanations of service interruptions. The concept of how many customers can I lose and still make the most amount of money has now been implemented.
Why did you break this app?
Well, Cox tv where I live is great, so I’ve literally never used this app for anything other than internet issues, of which I have many. I frequently need to “reset” my modem’s connection. There was a button to do that before. It took a few minutes but it worked. I’ve got young teenagers so internet is KEY around here. Not to mention all of the smart home items, that’s a while other added inconvenience to all this. Now I have no way to fix this myself remotely. I have to contact customer service if I need assistance or disconnect my modem from the power supply when I get home. Come on Cox. Give me back my button?
Terrible for paying bill-useless
THREE Times now when I’ve paid my Cox bill through the app and received “Thank you you’re all set” payment confirmation at end of submission and I forget about because I received confirmation. Then I discovered days or in this case a couple of weeks later that nothing from Cox had come out of my checking account, I check my Cox account and sure enough it says I hadn’t paid my bill and it was now late and Money’s been sitting in my bill paying account with the Transfer note “Cox Cable” for a couple of weeks. My fault for not following up, but none the less this Cox app is useless if it gives you confirmations that don’t mean anything.
The new design in the update looks really nice and runs what seems to be pretty smooth, however it was overall a terrible update. Taking away key features of the old app like being able to troubleshoot, change WiFi names/passwords and see who’s connected are the main reasons I used this app other than paying my bill. Forcing me to download a separate app (cox WiFi) to do so since I can only pay my bill from this one is very annoying. Seems like a marketing strategy to get more revenue and makes me question the service as a whole. I would like this issue to be fixed, just read all the other recent reviews as so do many others.
Internet service and bill outrageous
I get charged over 60 dollars extra for going over the gig limit per month and I do NOT use my internet no where near the limit! I live with just me and my 4 year old daughter. Cox is lucky there are only 2 providers in my area or else I would fire them smh. The “Panaromic” is just a scam, there is very minimal difference in service compared to a lesser modem. I’m rich so the money ain’t an issue anyway. I stay ballin like a basketball. But these mofos out here hustling people for money. Digging in our pockets fosho. Cox, you are the ultimate scammer bruh. God gonna catch up to the big guys in your company. Holla. Amen.
Not enough data with normal plans
Cox said only 2% of its customers go over the 1tb of data well that would mean that the majority of its customers aren’t families/households of 2-4 people? Yea bs, wehave went over or hit the cap on several occasions. Basically you have to make sure you dont watch much of your streaming in 4k, thats what will push your data up fast. Unfortunately not all services (Disney +) have an option to keep from streaming higher than 1080p. So until cox removes caps on home internet i will not recommend.
New App NOT user friendly
All it is showing is suggestions on how to do things. Can’t access reset modem anymore etc. options we had before are gone. And internet service has been worse and worse the past 30 days. Can’t hardly watch a show with out it glitching out and tv shows have been freezing. Internet has been down almost half the last 24 hours. Was up for a few hours now it’s back down. This is what I pay $150 a month for...and that’s just the internet part of the bill!!! Looking for a different company to switch. I wanted to give zero stars but wouldn’t so I had to do one.
Why take away useful features?
The new app is useless. All you can do is view your data usage and pay your bill. In the old app, you could troubleshoot connectivity/reset your modem, view/change WiFi names & settings, etc. The new one makes you go to a web browser for all that. The ONLY thing you can actually “do” in it is pay your bill. Woop dee doo. If I remember correctly, I easily made payments in the old app too. I’m in auto billing so I’m deleting the app until it has the features I actually need again. Seriously what was the point in deleting all those WiFi/modem features? Who ok’d that??
Yes. Cox App is very safe to use. This is based on our NLP (Natural language processing) analysis of over 206,034 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Cox App Is 65.4/100.
Yes. Cox App is a totally legit app. This conclusion was arrived at by running over 206,034 Cox App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Cox App Is 65.4/100.
Cox App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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