Cox App Reviews

Switched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!

Clients for over 40 years. I wish I could choose which channels we can watch. I would like to delight all of the Spanish stations and I would like to have some of the other stations that are. One of the stations we would like would be from Japan.
Thanks,
Clusew. By the way I’m typing and nothing is showing up nothing is showing on the review page. I hope you can read my review. have been with COX Cable for 45 years. I’m always impressed by how good this service is. I’ve been to other cities and they have lots of problems with their providers. I wouldn’t want to wait for a week for a service technician to come to the house and then tell me he didn’t have the part to fix the problem and it would be another week until they would come back fix the cable and the home security. This was in Houston,TX and Xfinity was the provider of their cable. What a nightmare this was over Thanksgiving with 20 people and no football.

For about 6 months I’ve had intermittent problems with my internet being slow or non-existent. I bought a new router. Helped a little but not much. Signed up on the plan for a service tech to come to my house. First visit the tech found some old connections to rooms I didn’t have TVs in and terminated them. Also found an old signal booster they recommended removal of. He left and said my signal was good now. Worked better for about a week and then back to same old problems again

Called a tech again. Different tech came out and said it was the little Cat 5 Ethernet cable between my Cox modem and my router. Didn’t make sense because I don’t move stuff around so how could it just go bad.

Week later internet was down again. I finally was frustrated enough to unhook my modem and go to the local Cox store and ask for a new one even though I got the same exact model.

No charge to change modems. Guess what? I haven’t had a single problem since. Internet is fast and reliable now. Two tech visits and multiple online tech sessions and no one could seem to diagnose what was wrong. A change of modem did the trick. Moral: if you’ve tried everything, try getting a new modem, or better yet, have the techs keep one in their truck and change them when they’re on-site. Could save a lot of time and frustration.

I know this is supposed to be about CoxApp , but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract

Cox has really done a great job at improving its APP to do quick payments on the go or just while lounging at home. I’ve been fairly happy with Cox. Always good customer service. The only thing I would recommend is that Cox be more flexible with movie refunds especially with those that don’t have a trailer. I had to practically beg for less than $4.00 for a movie I didn’t like within the first 5-10 min that had no trailer. I also DO NOT make a habit of requesting refunds so I really thought it should not have been a problem. I also was not aware of the rule. Nonetheless rule/no rue Cox should be a little more lenient to those movies w/o trailers or supply a trailer for all movies if the rules are as strict as they are written. In the end I did get a refund but I did not enjoy having to beg for it especially when I’m a 1 person household trying to watch my nickels & dimes. Thanks otherwise for a decent service. HC

if you chat with rep and phone gets timed out then you get to start all over and the auto communication like how is your day going drags out by the time you get to talk to someone you already talked to 5 robots it's just rude and quitFrankly it shows just how far behind COX really is as a technology company if they can't even get a application to work flawlessly how are they going to get your Internet to work flawlessly internets a given it is merely bridging it for us because we are for the most part unable to figure out how to do it without their help which is kind of a joke in the first place because the Internet should be free anyone should be able to reach out and grab it but yeah they're definitely far behind on her application buildingJust in the time of me writing this it's timed out two times didn't think i was going to finish with out having to start at the beginning.... how is your day? is the weather nice enough for you? did you catch that game? hahahaha just fix out problems and dont raise the fee because you lack communication skills as communication company . ;) how is your day ??!!!!

I have had cox internet for several years, a few years ago I did an online chat (so I would have evidence) and asked about adding tv. I was quoted a price that was agreeable so I signed up. My bill was significantly higher and I complained. Nobody cared that I was quoted a lower price but I did get my bill down somewhat. I reluctantly kept the service for a few years but finally canceled. I noticed after cancelling tv that my internet was significantly slower for the first couple of months but slower sped back up. I have electronic billing and they don’t make it easy to see your billing statements (especially after they slow your internet) so I never looked at my bill that close until recently and I noticed that I was still paying for a tv app (whatever that is?), but I had a “bundle” discount. Well, the tv app service was more than the discount so I called to cancel that and a very rude lady canceled my service. Now my bill is higher than before, even though the discount was less than the service. They are the most convenient internet around so they don’t care about poor reviews because they know I’m stuck with them for now, but I wouldn’t recommend them.

With everything that’s is going on in the world as we know it today. CoxApp is great for paying your bill online ***very secured app *** as well as all the other additional features that can avoid having to call in. No offense to COX, because they are a great company. But now mostly everyone is working, schooling and watching their favorite shows From the comforts of their homes. I understand there are service eruptions that occur every now and again and the hold time for a live agent have been longer than usual. However, I find that CoxApp can service mostly all of my needs... from bill pay to troubleshooting..wonderful app easy to navigate....5 star

I called in because my internet stopped working. They told me a technician needs to come to my home and see what the problem is. They never once mentioned what the cost would be or that there would be a cost. The technician took an hour or two and told me it was a bad modem. They would replace it for free and will notate my account so I won’t be charged. If I was charged to call in and let them know of the note on my account. Weeks later I get billed an additional $100. I contacted Cox and they couldn’t find any note that I wouldn’t be charged. I had to pull teeth for them to open a research request on it. I still have not had the charge removed or any correspondence about the research request. I am barely working during covid and they don’t even tell you how much the repairs could be. $100 is a lot during these times. If I would have known in advance I would have waited for the technician until I could afford it. Cox is a horrible company and I know a lot of people who stopped using their service due to poor customer service and lying reps and over prices services.

On my app it will not show my bill anymore. Just continues to say there was an error processing your request and to try again later. I’ve been dealing with this since I moved on 5/28. I haven’t been able to use CoxApp . It’s completely worthless to me now. I have to log into the computer anytime to check my bill. I called tech support 3 times and even advance tech support and they couldn’t fix it. All they say is to uninstall CoxApp and install again. Done that about 20 times and still won’t work. I was told I’d get a call back once my tickle was resolved but that was over 2 weeks ago. It shouldn’t be this difficult to manage an app especially since you’re a technology company. I’ll be keeping the 1 star review because it’s still not fixed and I’ve given plenty of time for them to fix it. If I didn’t live in a complex with only Cox services I’d drop them. Frustrating they haven’t fixed it. Even all CoxApp updates don’t help. Highly disappointed.

Once again Cox completely redesigns an app only to either completely break all the features (Cox Voiceverywhere), or in this case, I take away useful features that worked before. You can no longer access the tv listings and set a recording from CoxApp . Basically the primary and only useful feature. The new chat feature is a joke as it’s just a Bot with extremely slow response and sent instructions on how to complete the recording function from the “old” app which doesn’t exist anymore.

How hard is this?! Why remove a great feature that worked fine? Why redesign what didn’t need redesigning?

I basically now have to Cox apps (Cox and Cox Voiceverywhere) that serve no function anymore. I can look at my bill or data used in Cox and that’s all it’s good for. Nothing works except forward with the Cox Voiceverywhere app and it became useless upon release. It just astounds me a company would reverse engineer apps into useless memory taken up on your phone. I have CoxApp 1 Star because I can’t give it a zero.

So I give the Cox communications service 0 stars!!!! I am constantly having connection issues, I have the unlimited data plan and it’s for sure not unlimited! I’m always on the phone trying to fix issues this particular day I was watching TV then boom everything went off! My house is internet ran! It’s a smart home. So without connection my house is a chaotic mess! I called to ask what was going on because the reported outage had been resolved. So some how all of my network connection got messed up during their maintenance period! The cost for the service is too much to have so many outages and their not scheduled! So we have children missing school no planned extra security! I’m very disappointed and I’m devastated that there is no other good service in our area! We are used to XFINITY which is a far better service and much cheaper! This place Cox is robbing us for this horrible service! By the way my service is still out!

I have never been so dissatisfied with a company. They try to charge you for everything. I had my internet for 1 week and it wasn’t functioning. I spent over 2 hours with tech support trying to correct the issue. Still not resolved, so I had to set up an appointment for a technician to come out. I was told it was $100. I said I shouldn’t have to pay when your company’s service is not working. The agent said I would see the charge, but she would credit it. Well, I got charged twice for $100 and they claim I was notified of these charges and they will not reverse. I’m stuck with this company because I’m in an apartment and that’s who I have to use, but if you can use another internet provider, I would definitely stay away from Cox. Others in my family also have had nothing but problems with them and have been more than happy with century link. How can a company think they should charge you when THEIR service is not functioning!!!??!

Ever since I got Cox cable to come in install a new set up for me I’ve been having problems with their cable and Internet dropping in and out I’ve had at least four different visits from people trying to resolve the problem and still no body has been able to solve the problem the picture freezes the sound drives out the sound givesThe sound dropped out and the picture keeps going sometimes the picture just drop that and the sound of that nothing happens but a black screen but the most aggravating as when you’re doing a video conference with somebody and then the Internet drops out that’s why I give you one star ever since y’all installed this I’ve been having problems and they said they’re going to fix it and nothing happens

Internets been out since last nite. This morning I got up & did what I’ve done before to reset it. I un-plugged the modem, waited 5 minutes & re-plugged it back in. Nothing. Went to the Cox app & did what “they” said to reset it, basically the same thing I did earlier. Again nothing with the remark “unable to reset the modem please try again...did it & nada. Next it said if you need assistance did I want to do a live “chat” with Oliver. Did that several times with negative results. Oliver asking to rephrase my questions. How many ways can I say “ internet is out can you help”. Next he stated I could ask for a “LIVE AGENT” anytime which I did numerous times & Oliver answering with a “Live Agent will get back to you”. This began at 1349 hours & at 1426 hours I’ve still NOT received any “live agents” call & my internet is still out. Interesting enough Cox doesn’t have a “Live #” to call for help & rely on this crappy -* app to “assistance users”. And I did check for outages in my area.....none.

1 star for constant Modem issues!!!! Either the things are overheating or some other issue. We have two in the house. 1 of the modems hasn’t had a single issue, perhaps it’s not used a lot, the other is non stop problems. We have already replaced it once within months of getting it and are now having to do it again. If you work online these days it’s unacceptable! 2nd star is because they work had to fix the down line but it’s already too late by then. You have just dropped everyone you are working with and then have to contact them for the fix, wait snd then check everything before trying to go back to a meeting. They have said there is some overheating issue with the modems but in I have continued to see the problem even after a few minutes of use or it’s just out with no use. Please fix your modem issues.

I am so frustrated with my experience since March when I began to try to set up services. It was extremely difficult to get someone out to help me set up services, now months later when I finally have services I have been billed the incorrect amount every month and every month I’ve had to call to try to make it right. Cox is trying to charge me double what was promised when I set up my account and every time I call they sound like they’ve made a mistake, they will right it and I won’t have to deal it again, and yet here I am now still having to deal with an account that’s claiming it’s past due when I’ve been paying my bill on time every month. I would love for a supervisor to actually make this right instead of false promises by employees when I call in. I have spent hours and hours on this and just want my account to be made right so I can continue to have internet without having to fight a company overcharging me

I only have Cox internet because it is unfortunately the only service provider in my area currently. I’m in the military and do move a-lot, so I’ve had many different internet providers. This is by far the worst, I have the 500 plan and even with that I’ve never gotten speeds higher than 300. There will be times when the internet shuts off for 30 or 40 minutes in my area and other times when the modem is overwhelmed and needs to be restarted. Cox has higher prices than other services such as Verizon FIOS and AT&T, although their speeds go up to 1000 don’t be fooled this is only (download speed). The upload speeds are all under 50 which is what’s most reliant upon if you do any sort of gaming. I thought today we would be past the point where a contract plan is required, you’re essentially locked to this provider and they do that for a reason! It’s because their service suxs.

The service price seems to go up all the time and service gets worse. Our internet is up and down. The last two weeks our cable has been terrible. There have been days when we could not even watch TV especially on the weekends. I was unable to watch college football and pro football. My wife was unable to watch her programs. Today is the first day that it has worked. We will see later if it works. I have called and talked to a technician. I even got a new box. Last year you all said the cable strength coming from the street was weak so you all put a booster in our house. It helped the cable for a while but not the internet. Some days it is good other days it is weak. Now our cable contour box does not work at times. The little black box works most of the time. We have two black boxes. One works the other does not.

I went into the store looking to start a new service with internet. The representative gave me a install kit with no instruction how how to set up payments or log into CoxApp . He set up his own user name and password without even writing it down for me. The install didn’t go too well , so I had to ask for a professional install. When the installer got to the house I asked him to run the modem to a useful area of the apartment. He refused and just left me some extra wire to do it myself. Then I checked my bill and he had charged $100 installation fee. When I went to bill pay I could not access. I had to then go back to the store to reset my user name and password since it was never given to me. The whole experience was terrible and I wouldn’t wish it on anyone. Now my bill is due and I am waiting for a response from Cox communication.

I gave 4 stars just because I am 5 stars happy with your employee Sherieka,(not sure if I spelled that right) however if it was based on Cox services, it would be more like a 2 star... I constantly have issues with my internet (literally daily) and the price for cable and internet is unbelievable! I am on disability currently and a very limited income. But due to the fact that I am restricted to my home most of my time, I have to have cable and internet or I would go crazy. It’s sad that people have to pay such outrageous prices.. However, back to my CSR, she was very kind, professional, helpful, and courteous during my live chat with her. I have had HORRIBLE and absolutely RUDE experiences in the past. She was a very nice relief considering what I’ve dealt with in the past. So a BIG THANKS to her!!! You should appreciate and reward your employees like her!

I have been with Cox for over 30 years, but to keep my bill down, I had to go to AT&T 5 years ago. As soon as I switched, I got offers from Cox for the lower price ($160 instead of the $210 I was paying), after begging them to cut me some slack. So, in essence, Cox treats those brand new to the company much, much better than loyal customers. After a year with AT&T, I switched back to Cox, paying about $160 through a 2-year contract. As soon as that contract expired, I was paying $222. And now as year 4 begins, it was going up to $263! I was able to talk them “down” to $244, but I will be leaving Cox shortly. And, of course, there are no rebates for frozen screens requiring reboots several times a month, lips not syncing with sound for four days, and a slow internet even though I have the top speed internet hook-up. So: worse service for $84 more. Great business model.

When I first got Cox Cable many many years ago it was fantastic. I had it about a year, then a bad snowstorm hit. We were without power for a week or two and then cable for a couple of weeks after that. It was not the company’s fault for being hit with this storm but they made it right with the customers with a prorated fee and a few free movies. When I moved away I told lots of people about cox cable and how they went the extra mile. Now I have moved back to this area and am being charged crazy high prices and only getting about half of my subscription. I really think think when things go bad the company should at least show they care.. not sure if any of this is showing up, as soon as I hit a 2 star review my typed message disappeared!

I am really disappointed in the service that I have gotten from COX. I got a bundle, which included cable, internet, and homelife. Every single month I have had to update it, and sometimes even call someone out here to get it fixed. Well I had to leave for work for a few months, and what do you know, it STOPPED WORKING. There was absolutely nothing I could do because I am not home and I am not letting someone into my home without me being there. It’s a waste of money and I regret paying everything I have and I will be canceling it as soon as my time is up. I am so disappointed in them. Oh, and they just increased the price again for sports (which I don’t watch), and broadcasting (which they will also charge extra for). Don’t bother with the homelife people. DONT DO IT.

I started off as a promo with 50$ a month for the whole year, fine I knew it would go up but I have never been told this much to 80$??? And that’s only for internent and I don’t have and cable any shows any other upragades just internet and when I found out I was running in 30m per seconds I was furious. Because there other providers with prices but I have been told they will reduce it and it has it not happened if I had other services you know cable phone channels then okay but for Internet come on ? 80$ a month for 30mbs. I just might switch to century link then if I have to continue pay this much. And I’m talking like now I’m done until we hopefully fix it cause I love cox but I hate for it to be this way. It’s just not fair

Why did Cox go and screw up a perfectly functional and useful app and replace it with this useless piece of garbage? Where is the ability to reset my router? Where is the listing of all incoming and outgoing calls that was a part of the previous version? It was handy to be able to view missed and made phone calls. Where is the feature that allowed me to listen to and delete my voicemails? It was convenient to have the ability to view details of my voicemails and respond as necessary. This piece of trash called an app is totally useless. Bring back the previous version ASAP or incorporate these features into the current version NOW! Too bad there’s no such thing as negative stars because I could easily give Cox minus five stars for CoxApp.

Updates are usually to better CoxApp itself. In this case they completely stripped CoxApp down to bare bones your bill, data usage, cable package and support reading good information Not helpful at all; at least, the full features of the previous app version was better suited for user information with that over the top support. I truly enjoyed the previous version and found myself logging in at least three of four times a week to be better familiarize with much of the features. Overcharged for bad service and poor explanations of service interruptions. The concept of how many customers can I lose and still make the most amount of money has now been implemented.

Well, Cox tv where I live is great, so I’ve literally never used CoxApp for anything other than internet issues, of which I have many. I frequently need to “reset” my modem’s connection. There was a button to do that before. It took a few minutes but it worked. I’ve got young teenagers so internet is KEY around here. Not to mention all of the smart home items, that’s a while other added inconvenience to all this. Now I have no way to fix this myself remotely. I have to contact customer service if I need assistance or disconnect my modem from the power supply when I get home. Come on Cox. Give me back my button?

THREE Times now when I’ve paid my Cox bill through CoxApp and received “Thank you you’re all set” payment confirmation at end of submission and I forget about because I received confirmation.
Then I discovered days or in this case a couple of weeks later that nothing from Cox had come out of my checking account, I check my Cox account and sure enough it says I hadn’t paid my bill and it was now late and Money’s been sitting in my bill paying account with the Transfer note “Cox Cable” for a couple of weeks.
My fault for not following up, but none the less this Cox app is useless if it gives you confirmations that don’t mean anything.

The new design in the update looks really nice and runs what seems to be pretty smooth, however it was overall a terrible update. Taking away key features of the old app like being able to troubleshoot, change WiFi names/passwords and see who’s connected are the main reasons I used CoxApp other than paying my bill. Forcing me to download a separate app (cox WiFi) to do so since I can only pay my bill from this one is very annoying. Seems like a marketing strategy to get more revenue and makes me question the service as a whole. I would like this issue to be fixed, just read all the other recent reviews as so do many others.

I get charged over 60 dollars extra for going over the gig limit per month and I do NOT use my internet no where near the limit! I live with just me and my 4 year old daughter. Cox is lucky there are only 2 providers in my area or else I would fire them smh. The “Panaromic” is just a scam, there is very minimal difference in service compared to a lesser modem. I’m rich so the money ain’t an issue anyway. I stay ballin like a basketball. But these mofos out here hustling people for money. Digging in our pockets fosho. Cox, you are the ultimate scammer bruh. God gonna catch up to the big guys in your company. Holla. Amen.

Cox said only 2% of its customers go over the 1tb of data well that would mean that the majority of its customers aren’t families/households of 2-4 people? Yea bs, wehave went over or hit the cap on several occasions. Basically you have to make sure you dont watch much of your streaming in 4k, thats what will push your data up fast. Unfortunately not all services (Disney +) have an option to keep from streaming higher than 1080p. So until cox removes caps on home internet i will not recommend.

All it is showing is suggestions on how to do things. Can’t access reset modem anymore etc. options we had before are gone. And internet service has been worse and worse the past 30 days. Can’t hardly watch a show with out it glitching out and tv shows have been freezing. Internet has been down almost half the last 24 hours. Was up for a few hours now it’s back down. This is what I pay $150 a month for...and that’s just the internet part of the bill!!! Looking for a different company to switch. I wanted to give zero stars but wouldn’t so I had to do one.

The new app is useless. All you can do is view your data usage and pay your bill. In the old app, you could troubleshoot connectivity/reset your modem, view/change WiFi names & settings, etc. The new one makes you go to a web browser for all that. The ONLY thing you can actually “do” in it is pay your bill. Woop dee doo. If I remember correctly, I easily made payments in the old app too. I’m in auto billing so I’m deleting CoxApp until it has the features I actually need again.

Seriously what was the point in deleting all those WiFi/modem features? Who ok’d that??