Contact Cox App Support

by Joeyjbad

Switched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!

by LeDogge2020

I know this is supposed to be about the app, but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract

by XTrynityX

if you chat with rep and phone gets timed out then you get to start all over and the auto communication like how is your day going drags out by the time you get to talk to someone you already talked to 5 robots it's just rude and quitFrankly it shows just how far behind COX really is as a technology company if they can't even get a application to work flawlessly how are they going to get your Internet to work flawlessly internets a given it is merely bridging it for us because we are for the most part unable to figure out how to do it without their help which is kind of a joke in the first place because the Internet should be free anyone should be able to reach out and grab it but yeah they're definitely far behind on her application buildingJust in the time of me writing this it's timed out two times didn't think i was going to finish with out having to start at the beginning.... how is your day? is the weather nice enough for you? did you catch that game? hahahaha just fix out problems and dont raise the fee because you lack communication skills as communication company . ;) how is your day ??!!!!