The Guardian app not working? crashes or has problems?

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56 User reports:
App has problems
 User reports 56

56 Problems reported in the last 24 hours

Most reported problems

Not working
36.2%

Crashes
33.3%

Something else
18.8%

Screen
8.7%

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
D
Dafydd:

[Solved] just slows down news, photos and now crosswords

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solution
A
Anon:

[Solved] Guardian quick crossword won’t open shows error message

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solution
P
Penny Meadows:

The lists of articles comes up but I get a blank screen when I try to open one to read

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solution
P
Pam Klower:

App won’t open up, I am a paying customer

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solution
K
Kevin Barry:

Want to get year subcrition will not let me complete transaction

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solution

📋 13 Reported Issues:

P
Pam Klower 2026-02-05

App won’t open up, I am a paying customer

C
Christopher Cotter 2024-04-26

Stories will not open on my iPad Pro. I can get all the headlines on home page but no response when I click on one to read. It was fine a couple of hours ago. Have done all the rebooting stuff to no avail No problem with opening BBC news or other bank app

I
Ian 2024-02-20

Problems with crosswords in app. Goes back to menu part way through doing a crossword. When I go back into the crossword my answers are lost. Says one answer is wrong when all answers are showing as correct.

P
Pat Ellingham 2023-12-23

My guardian home page is frozen. I am a paying user.

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S
Suzanne 2023-04-18

I cannot load the comments on my tablet

R
Rosa Brennan 2023-01-29

Have subscribed to Guardian online for years without problem. Recently it has become very slow to move from one article to the next. Is this a problem with the app or my ipad?

J
Janette Piggins 2023-01-09

Guardian app closes every few minutes. My WiFi signal is good and tablet has plenty of storage and latest android updates. Frustrating- especially as it keeps erasing my crossword solutions.

A
Andy 2022-09-01

If I touch a picture I get the picture on a black background but can't get back to the story. I have to restart the phone.

V
Virginia 2022-08-20

App won't load. I've cleared my cache and the app cache, and it just won't load. Whole main page is blank, and can't load anything from section menu. It's been like this for me since mid-morning.

⚠️ Troubleshoot | Report Issue ⚠️
J
Julia 2022-08-15

Every article I access or am forwarded , crashes whilst I’m reading , can refresh but it does the same thing every time. My iPad is updated to iOS 12.5.5 could you give advice please? Thanks Julia

J
Julia 2022-08-15

Every article I access or am forwarded , crashes whilst I’m reading , can refresh but it does the same thing every time. My iPad is updated to iOS 12.5.5 could you give advice please? Thanks Julia

S
Steve Towning 2022-08-01

I'm having problems with the app - it keeps disappearing when I'm reading the paper. When I click on loaded apps it is visible but when I select it it reloads and I have to go to the last item I was reading. I have a Motorola g 5g Plus with Android 11 - 4.19.125-perf+ #1 Mon May 2 11:09:32 CDT 2022

R
Richard Landau 2022-07-25

On my iPad (with updated software IOS 12.5.5) pages initially open, only to crash soon afterwards. Not so on my other Apple devices. Advice please.

Showing 1-13 of 13 reported issues:


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Common The Guardian Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. The Guardian iPhone Issues and Solutions

  2. The Guardian Android App Issues and Solutions

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‼️ Outages Happening Right Now

  • Jun 01, 2026, 12:15 PM

    a AndroidOS user from Dublin, Ireland reported problems with The Guardian : Crashes

  • May 17, 2026, 01:32 PM

    a Windows user from Cambridge, United Kingdom reported problems with The Guardian : Not working

  • May 16, 2026, 10:39 PM

    a Linux user from Brisbane, Australia reported problems with The Guardian : Not working

  • May 16, 2026, 07:24 PM

    a Windows user from Berlin, Germany reported problems with The Guardian : Crashes

  • May 16, 2026, 09:22 AM

    a iOS user from Canberra, Australia reported problems with The Guardian : Not working

  • May 16, 2026, 08:36 AM

    a AndroidOS user from Limburg an der Lahn, Germany reported problems with The Guardian : Screen

  • May 15, 2026, 02:08 AM

    a AndroidOS user from Memphis, United States reported problems with The Guardian : Screen

  • May 14, 2026, 02:35 PM

    a AndroidOS user from Rochdale, United Kingdom reported problems with The Guardian : Screen

  • May 14, 2026, 01:08 PM

    a AndroidOS user from Edinburgh, United Kingdom reported problems with The Guardian : Not working

  • May 14, 2026, 07:56 AM

    a AndroidOS user from Bargoed, United Kingdom reported problems with The Guardian : Screen

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