Contact The Guardian Support

by Marc Shillum

Guardian team, I love The Guardian, I really love The Guardian. You app is making me hate using The Guardian.

I get it, you want users to upgrade to premium, and so you give prominent call-outs to part of the experience non paid users have no access to.

But placing the hamburger in the bottom right isn’t a natural pattern. And creating more prominence for premium features than the nav is ridiculous.

Please fix the nav, it just creates such a poor experience.

Once you’ve fixed the Nav can you take a deep look at IA. The visual information hierarchy places important stories on dark grey backgrounds, and further down the page less important stories on bright white. Red headlines aren’t accessible on grey.

Then the interaction paradigm. Left and right are taken by your paid features. But hamburger opens a drawer on the left which is different. Put both paid features on the right and keep the left for Nav. Or find a new way to invoke paid features, don’t duplicate.

Lastly can you fix the type ramp?? I counted 10+ weights and sizes. It’s really off-putting to the eye.

If you fix all of this I promise I’ll pay, just give me visual calm , be organized, thoughtful and intentional about elements. Let the words and images sing.

by MD CA

The design is cramped. It's like buying coffee in an American supermarket. Hard to concentrate. The font is too small. There is little variety. It's always the same people writing about the same things, and basically saying the same thing over and over again. I feel like you have gone overboard with using color. It reduces the gravitas of the site. Try to organize the site into "interest groups." Politics, culture, art, Tories, Labour, and then have sections for England, Wales, N Ireland, EU, the US, etc. The current mish-mash style is confusing and annoying. Try not to keep popping up every minute with asking for donations. It's annoying and counter-productive. I think you can do better if you have guest writers every week.

Every article I read is thrown in my face with a running total to "contribute." When you resort to this kind of vile guilt trips, then it's not really going to be a contribution, is it?

Stop harassing your readers. If free access is a problem for you, don't make a option. There are thousands of other free sites one could access if one doesn't want to pay for your subscription.

by Grandgeezer

Considering all the ”Tell us …” questionnaires The Guardian typically has, it’s odd that there is no way to point out factual errors or statistical misleading statements in Guardian articles. I’d imagine this would be the sort of things they would be genuinely interested in catching, but I suppose it requires too many man-hours to go through.
This is mostly on content, not the app itself, but you can’t really separate the two: The Guardian has started down the road of offering certain articles only as audio, next stop video. I for one don’t want another TV channel, so from my perspective it's another nail in the subscription coffin.
That said, The Guardian is still vastly better (wrt contents, interface, stability) than Apple News (which you’re not even able to review here), so money reasonably well spent, I suppose.