CityMaps2Go app not working? crashes or has problems?

CityMaps2Go Status

Published by Ulmon GmbH

CityMaps2Go is the ultimate offline map for travelers, mountain biking, and
hiking enthusiasts who want to be prepared wherever they go. Join the millions
of users worldwide who trust CityMaps2Go! What others say about
CityMaps2Go: "Essential app for travelers", Time Magazine "One of the best
offline maps apps", WSJ "Maps without racking up roaming costs", Macworld And
here's why millions of travelers and outdoor enthusiast.

I have a problem with CityMaps2Go

Are you having issues? Select the issue you are having below and provide feedback to CityMaps2Go.

User reports:
App has problems

User reports 7

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

142.9%

Not working

85.7%

Screen

14.3%

Reported Issues: 10 Comments

By Michael McManus 4 weeks ago

Map not downloading

By Monique Mooij 1 year ago

I see some weird items on the map. Like in every home there is some ‘indicator object’ but you can not click on it. It cloggs the map, very distracting.

By Chessy 1 year ago

My city maps pro doesn’t show any maps

By rob berkhout 1 year ago

my app doesn’t show any maps anymore… It still indicates all my downloaded ‘offline maps’ and ‘My lists’ but not a single MAP visible…(?)

By Dennis Wolf 1 year ago

I get an error when I try to share a list. Can you advise? Thanks, Dennis Wolf

By Michael Roeg 1 year ago

I reinstalled the app and I cannot sync to restore all the POVs that I had in my profile.

By Véronique 1 year ago

Hi, I want to share a map with my boyfriend, but he receives a link that sends him to an empty page. How can I add him to my list? Thank you! Véronique

By Barry Sandland 1 year ago

As mentioned by another, my City Maps no longer provides a screen. No map. The location icon functions, but is a blue dot on a whit screen. Happened mid-July when I was notified to update. Have restarted, closed app, discarded all but one map. Did not discard the app data there). If I have to….

By Howard Adam 1 year ago

I am trying to download the Kyrgyzstan Country offline map onto my iPhone 13 and it gets to 23% and stops. I have signed up as a Pro version, and expect this to work. Please help. What do I need to do to ensure it can download. I have lots of space on the phone so that is not the problem? Many thanks Howard Adam

By jean lague 1 year ago

The map doesn't show. I have tried everything. : cancel the map- reinstall it. Turn off the phone.

Common dislikes about CityMaps2Go app

- Recent update required re-downloading all maps

- Ulmon’s web site support form hasn’t functioned for at least a month

- No response from support

- Recent security issues Ulmon reported to users

- Developer web page (Kulemba) goes to a ONE PAGE WordPress site with no links or menus

Have a Problem with CityMaps2Go – Offline Maps? Report Issue

Common CityMaps2Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CityMaps2Go app on iOS and Android devices. Solve all CityMaps2Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CityMaps2Go iPhone Issues and Solutions

CityMaps2Go iOS app crashes, not working, errors
CityMaps2Go iOS app network issues
CityMaps2Go on iOS has black/white screen

CityMaps2Go Android App Issues and Solutions

CityMaps2Go has errors/crashing/not working
CityMaps2Go server network connectivity issues
CityMaps2Go has black screen

CityMaps2Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CityMaps2Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CityMaps2Go app crashes or not working on Iphone (iOS):

Close and restart the CityMaps2Go app on iPhone
Update CityMaps2Go app to the Latest Version for iOS
Uninstall and reinstall CityMaps2Go iPhone app
Update your iPhone to the latest iOS version

Fix CityMaps2Go on iPhone unable to connect to server/internet connection issues::

To resolve CityMaps2Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CityMaps2Go black/white screen (blank screen) on iPhone:

Follow the CityMaps2Go iOS app troubleshooting guide Here →

CityMaps2Go Android App Issues and Solutions

Fix CityMaps2Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CityMaps2Go app issues:

Force Stop the CityMaps2Go App
1. On android, goto "Settings" » click CityMaps2Go app. » click "Force Stop".

Update CityMaps2Go to the latest version on PlayStore

Clear CityMaps2Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CityMaps2Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CityMaps2Go.

Fix CityMaps2Go unable to contact server/ CityMaps2Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CityMaps2Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CityMaps2Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CityMaps2Go on android.

Solve CityMaps2Go black/white screens issue on Android:

Follow the CityMaps2Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ulmon GmbH, developers of CityMaps2Go.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: CityMaps2Go

E-Mail: [email protected]

Website: Visit CityMaps2Go Website

About this app

Join the millions of users worldwide who trust this app! ▶ OPTIMIZED FOR OUTDOOR: this app includes detailed maps of remote areas and national parks. this app offers terrain maps with footpaths and contour lines online as well as offline. ▶ IN-DEPTH CONTENT: Unlike other offline map apps, this app features photos as well as tips and comprehensive, detailed info for millions of places. ▶ WORLDWIDE COVERAGE: this app covers the whole world. Saving you from connectivity problems in national parks and remote areas and data roaming charges in foreign countries. ▶ PLAN TRIPS & TOURS: Plan tours with lists. More than 150 countries, 60000 destinations, and 50 million places!! ▶ WORKS OFFLINE: this app works online and offline. Create lists and have your travel ideas ready when you need them. ▶ DETAILED MAPS: Explore your saves on a detailed worldwide map. Planning your trips or hike with others made easy with this app. ▶ SYNC BETWEEN ALL YOUR DEVICES: Create an user account and login from any of your devices. this app is the ultimate offline map for travelers, mountain biking, and hiking enthusiasts who want to be prepared wherever they go. Navigate streets, footpaths, and bikeways wherever you are. ▶ SHARE WITH FRIENDS: Share your travel plans with your friends. We've spent years developing and improving the location technology that powers this app, making it extremely power efficient. But, as with all apps of this type, please note that continued use of GPS running in the background can significantly decrease battery life. Enjoy your travels and exciting outdoor tours … and don't forget to send us a postcard. Remember and save all the places you would like to visit. We'd love to hear what it is you like about this app and how we can improve it for you. Drop us an email at support@ulmon. com .