Contact CityMaps2Go Support

Update 1 mo later: Ulmon’s web site support form hasn’t functioned for at least a month. I’ve emailed support, and contacted them via Facebook, with no response. These problems may be connected to recent security issues Ulmon reported to users. New users should beware investing in this abandoned app. Original review: CityMaps2Go was once one of my most-used apps, and I happily paid for the premium version. A recent update required re-downloading all maps. After doing so, I’ve repeatedly found the once-reliable offline map use feature, which I relied on, to be totally unreliable. Even when I have already downloaded the map for my current area, the app will show a blank map when I’m offline. It seems to need to “call home” at arbitrary and unpredictable times in order to work, crippling it for offline use. If Ulmon reads this: Please restore the earlier simple and completely reliable offline performance. Without that, this app is essentially useless to me, and I regret paying for the premium version.

Notice that all the good reviews are from over a year ago and all the bad reviews are RECENT. This is not a good sign. Click on the Developer Support link and it takes you to a page with a REVIEW of the app!?! Click on the link to the Developer web page (Kulemba) and it goes to a ONE PAGE WordPress site with no links or menus. Nothing. At some point their user data was hacked and/or sold, where’s the explanation of that?? The app was sold, support appears to be non-existent, they updated it a couple months ago so it would use Apple login, but it clearly doesn’t work any more as it is supposed to, and used to. The new owners are keeping it on life-support to keep collecting money for the work done in the past when it was a good product and got great reviews. DON’T BUY IT until there is a major update and you can get real support!!

As others have stated, after the big update that required you to re-download all of your maps, the app just doesn’t work while offline (the main reason for having it) and while online, is not smooth in scaling. The map hangs, jerks, or freezes. The website is the typical crappy “look how cool our site is” with absolutely zero actual information or support. Many of us supported this app by paying for the premium version and told everyone to get it. I feel like someone has cheated me. I don’t know if the company has been sold or a new team has come in to make it more of a booking agency instead of what everyone uses it for: Maps that are offline with our personal spots marked with notes. Ulman has dropped the ball. Please fix this.