Contact CityMaps2Go Support
Company Name: Ulmon GmbH
About: CityMaps2Go is the ultimate offline map for travelers, mountain biking, and
hiking enthusiasts who want to be prepared wherever they go.
Join the millions
of users worldwide who trust CityMaps2Go!
What others say about
CityMaps2Go:
"Essential app for travelers", Time Magazine
"One of the best
offline maps apps", WSJ
"Maps without racking up roaming costs", Macworld
And
here's why millions of travelers and outdoor enthusiast.
CityMaps2Go Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CityMaps2Go – Offline Maps. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CityMaps2Go – Offline Maps. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ulmon GmbH
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit CityMaps2Go Offline maps Website
Privacy Policy: http://www.ulmon.com/support/privacy-policy/
Developer: CityMaps2Go
63.64% Contact Match
Developer: Citymapper Limited
E-Mail: [email protected]
Website: 🌍 Visit Citymapper Website
Read 4 Customer Service Reviews 😭😔💔
After using this App for years it DOES NOT work any more. It was useless in France recently.
Once-great app ruined in recent update
by TLMuse
Update 1 mo later: Ulmon’s web site support form hasn’t functioned for at least a month. I’ve emailed support, and contacted them via Facebook, with no response. These problems may be connected to recent security issues Ulmon reported to users. New users should beware investing in this abandoned app.
Original review: CityMaps2Go was once one of my most-used apps, and I happily paid for the premium version. A recent update required re-downloading all maps. After doing so, I’ve repeatedly found the once-reliable offline map use feature, which I relied on, to be totally unreliable. Even when I have already downloaded the map for my current area, the app will show a blank map when I’m offline. It seems to need to “call home” at arbitrary and unpredictable times in order to work, crippling it for offline use. If Ulmon reads this: Please restore the earlier simple and completely reliable offline performance. Without that, this app is essentially useless to me, and I regret paying for the premium version.
BEWARE THIS APP
by Christopher P
Notice that all the good reviews are from over a year ago and all the bad reviews are RECENT. This is not a good sign. Click on the Developer Support link and it takes you to a page with a REVIEW of the app!?! Click on the link to the Developer web page (Kulemba) and it goes to a ONE PAGE WordPress site with no links or menus. Nothing.
At some point their user data was hacked and/or sold, where’s the explanation of that??
The app was sold, support appears to be non-existent, they updated it a couple months ago so it would use Apple login, but it clearly doesn’t work any more as it is supposed to, and used to. The new owners are keeping it on life-support to keep collecting money for the work done in the past when it was a good product and got great reviews. DON’T BUY IT until there is a major update and you can get real support!!
App Barely Works Anymore
by JSmazz
As others have stated, after the big update that required you to re-download all of your maps, the app just doesn’t work while offline (the main reason for having it) and while online, is not smooth in scaling. The map hangs, jerks, or freezes. The website is the typical crappy “look how cool our site is” with absolutely zero actual information or support.
Many of us supported this app by paying for the premium version and told everyone to get it. I feel like someone has cheated me. I don’t know if the company has been sold or a new team has come in to make it more of a booking agency instead of what everyone uses it for: Maps that are offline with our personal spots marked with notes.
Ulman has dropped the ball. Please fix this.
Have a Problem with CityMaps2Go – Offline Maps? Report Issue
Why should I report an Issue with CityMaps2Go – Offline Maps?
- Pulling issues faced by users like you is a good way to draw attention of CityMaps2Go – Offline Maps to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CityMaps2Go – Offline Maps customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CityMaps2Go – Offline Maps.
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