Free2move | Car Share & Rental Status

Last Updated on 2025-02-17 by car2go Group GmbH

I have a problem with Free2move | Car Share & Rental

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⚠️ Most reported problems ⚠️

Not working

81.8%

Account

9.1%

Connection

9.1%

24 hour clock ⏰

- The app does not instantly take out outstanding balances after updating payment information.

- The app freezes accounts instead of notifying users to update their payment information.

- The app takes almost 4 minutes to start up once in the car.

- The app still said that the user had to reserve the car even after the trip ended.

- Customer support is lacking and some representatives do not have the right information.

- It took three months for one user to regain access to car2go.

- Parking in Downtown Chicago is difficult and customer support is not helpful in finding available spots.

Common Free2move | Car Share & Rental Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Free2move | Car Share & Rental network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Free2move | Car Share & Rental App
1. On android, goto Settings » Free2move | Car Share & Rental » click [Force Stop]

Clear Free2move | Car Share & Rental App Cache and Data:
1. On android, goto Settings » Apps » Free2move | Car Share & Rental » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Free2move | Car Share & Rental.

On android, goto Settings » Apps or Manage Apps tab.
Click Free2move | Car Share & Rental » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Free2move | Car Share & Rental » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Free2move | Car Share & Rental