BJs Wholesale Club Reviews

by OmgJdm

I have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use BJsWholesaleClub it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet BJsWholesaleClub claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint.

by Jus NYC IPhone

I just bought a membership to try BJ’s. I ordered something on BJsWholesaleClub on my first day and NEVER got the item. I think I want to cancel the item AND the membership. Delivery date was the 17th and it’s going to be the 23rd and still no item, no tracking info, no information as to the status, no contact/message from ANYONE regarding my order, no apologies for delay or whatever the hell is going on, nothing!! Try calling? Good luck. Every time I try, NOBODY picks up. Try the CHAT function on BJsWholesaleClub ? Useless, as you don’t chat with ANYONE!! Just a bot that is of no use for my situation. I type “online order missing” and it kicks me out the chat!!! REALLY?? So sketchy compared to other stores/apps. Maybe there’s unfortunate circumstances on my first order? Maybe it’s like this for most orders? I don’t know, like I said I JUST joined. I don’t know much about BJ’s, Costco, or any of the like. BJ’s is the first of its kind that I’ve joined, so NO I’m not BIASED and trying to sway people to other stores. But this messed up order is making me not want to order anything from the BJ’s app or online! Would you?

by Josiec/o1992

I Looked up a seasonal item & read that the nearest club Manchester, CT (used the store locator) had two of the items available. When I got to the store there was nothing, I couldn't find the item. When I asked for help at the customer service desk, the young lady looked it up and said it showed there was two available. I went back in the area she sent me and nothing. I asked for help finding the item but the young lady told me "there is no one to help, if the item isn't on the floor then we don't have it." I questioned "why would it say there was two in-store if you don't have them?" She replied "The system takes 24hrs to clear an available item once it's purchased, so maybe someone bought it recently & it didn't clear yet." I didn't want to continue the conversation because it wasn't helping me and the line was getting long. I had no other choice but to go to another store & buy a different style, brand & had to pay more.
I've have worked in customer service in the past. The young lady failed to call a supervisor or floor person for that department (which I asked for), maybe it was on a shelf up high. Also she could of looked up another store.

by Notnow987

Would be so nice if BJs can just make coupons auto so we don’t have to keep going through scrolling forever on what is on sale BFr we get to the club and then scroll again to see what was selected. And then in some cases want to try something new but can’t make the picture larger to see the exact type of the product. Is it too hard to enlarge a picture in this day of age???? BJsWholesaleClub it self works fine but the concept is out dated. Spend 20 minutes of going through coupons for 30 minutes of shopping I have to do per week. And then there are in club specials??? Just have all coupons come off auto and stop wasting money and environment resources on paper. Have BJsWholesaleClub show all coupons. Lastly good luck trying it id a coupon during the check out process. When the coupons come off all the way at the end I might add when u scan the product it is in Greek Hebrew or Arabic or some space language. Have the coupons come of when products are scanned so we can keep track. It is 2019 this is all common sense not some MBA degree stuff.

by I Love Flip Flops

I love the idea of BJsWholesaleClub. I can’t tell you how many times I’ve gone to Bj’s and forgotten my coupon book at home or made an unexpected trip to Bj’s while I was out and didn’t have the book with me. BJsWholesaleClub along with the new scanners in the store are life changing! So much time is saved. The reasons I gave BJsWholesaleClub 3 stars instead of 5 are for a couple of things that I hope are updated soon. First, (and an absolute must) being able to search for coupons by name is definitely needed. I missed out on a few coupons tonight because I wasn’t able to search. It was too time consuming to have to scroll through every single one when I was looking for something in particular that I hadn’t originally had on my list. Also, I wish there was an option to check off the coupon as you get them in the store. Sometimes I get side tracked by things I wasn’t originally going for and forget what I haven’t already put in my cart. Other than that BJsWholesaleClub is genius. Great job BJ’s!!

by Rigo.O

In February I ordered a dining set for my kitchen ($500 on sale from $999). Delivery 7-10 days. They use a delivery service that only comes to my area 2 times per month, and I just happen to be out the first day they deliver. They cancelled my order for some reason, and when I called BJ’s (45 minute wait every time) they said they would fix it, so I should get the delivery on 3/17. Of course that did not happen, so I called and spoke to someone that just transferred me to the delivery company who then told me the order was cancelled. I called BJ’s again (glutton for punishment) and just happen to get same sweet lady who dumped me with the delivery service, she promised to make it right. She called back as promised same night, and said the order was cancelled. No duh!! I already know that!! She again promised to fix it... next thing I know I have a credit on my bank account... A week later, she never called back... I just called BJ’s again, and held for 40 minutes and decided they are not worth my business... the worst service I have ever received from a large company. Oh btw, their app is not very good either...

by Dom Paul'

Is there not a function for the customer to build a “favorites list or lists” for “quick and easy reorder” of very common items that both BJ’s and their customers know we buy over and over again. While the BJ’s app has the functionality to customize your specific order it’s time consuming to go through and add coupons individually and have to search for and rebuild your shopping list at every interval to reorder many of the items that we all know we repeat buy. In this day and age with the available technology, shouldn’t this be more streamlined to save the customer time and make this a better shopping experience. If this functionality exists and I’m not seeing it please let me know. From a loyal BJ’s customer who also occasionally shops the other warehouse stores, I’d like to see the functionality and app features streamlined to make it easier to buy!! <4-5 stars if this were a more streamlined experience>.

by Bev BV

I love the BJ’s app. It’s super convenient to select coupons I’d like to use before a trip and electronically load them on to my membership card instead of having to fiddle around with the paper coupons. I also like how you can search around at other BJ’s clubs near you to find deals if your home club doesn’t have the item that you want in stock.

The only improvement that I wish they’d introduce to BJsWholesaleClub is the ability to sort your clipped coupons by expiration date, that way you know what items you need to get a jump on purchasing. I also wish they would allow you to “unclip” coupons, should you change your mind. The coupons pile up quickly, so having to scroll down a lengthy list can be tedious if you’re trying to search for the coupons that will be expiring soon.

Regardless, it’s a fantastic app. Makes my BJ’s experience that much smoother. BJsWholesaleClub is a fine example of how technology can improve our lives and save us valuable time. 👍🏼

by Krustygatito

I like the fact that you can add the coupons to your account and they apply automatically at check out. You can browse the specials at home, add coupons, check gas price, order online etc.
Express pay was the best of all features IMO when I was in the club and wanted to skip the line and touchless pay now in covid times and I love the fact that Freeport was one of the selected clubs that offer this feature. I take one star since I found out that the last two times that I used express pay I was charged $3.50 fee (wth?) and I stopped using it. The only think that I don’t like about the express pay is the limit of 15 items that it is too low when you are shopping at bjs.
I can’t find a reasonable rationale why bjs will be interested in charging you for making yours and their life easier in decongesting the lines at the register? No sense.
My 2 cents, use BJsWholesaleClub but stay away of express pay. Peace

by Llanwons

Sometimes I am trying to place an order and it will not go through because an item is not available. There is a message that says an item is no longer available, remove item to proceed. However, it does not tell me what the item is.I go back and look and everything says it is in stock. Really? I have over 20 items in my cart and I have to eliminate each one individually to find out which one it is? So he no just go through and order each item separately to see if it processes and I end up with ten different orders as I order things two at a time til I get the same error message. So, I find out this happens when there is a choice in say flavors and one flavor is out of stock and the other flavor is in stock so it still shows in stock. Why can’t they figure this out and instead of telling us to remove an item that we cannot tell is out of stock, set it up so the system removes the item and just states “ this item was removed or saved for later due to lack of stock”

by Pink-Survivor

I shop frequently at BJs and get some really great deals. I will be honest that you need to know your prices because at times I get things on sale at other supermarkets at a better price. If it is something I use infrequently it does not pay to buy in bulk, but dollar for dollar when I break down the cost I get a better deal at BJs 95% of the time. I also buy lots of clothing, good quality at excellent prices. I also find that the set up of the Store also makes a big difference in how much I shop. For example I live and work within 1 mile of 3 stores (Remsen, Gateway, and Bayridge. ). I use the Remsen store for convenience but I absolutely love the Bayridge store because everything is so well organized (especially the frozen foods section) I can find what I want easily without roaming the store for the better part of the day which can be frustrating. The store is also very well stocked, and the staff is very helpful and friendly.
In summary if you shop a lot then it pays to shop at BJs the savings will offset the annual fee.

by Lipsmckr

I love this, very functional App. I use the scan card feature so I don’t have to keep an actual card in my wallet. It also helps me know what’s in stock at my store before I venture out. This is great when it’s a special item, like that cast iron skillet I keep thinking about!
My main complaints are with the couponing functionality. I share my membership with my mother in law, but I’m the primary. She’s not able to use coupons now that they are only digital. I tried to upload every coupon, but it takes a long time. A select all feature would fix this! Also, coupons should reset after a short time so we can use them again before expiration. If my mother in law needs the same coupon as me, only one of us can use it?? Not good! Target app keeps the discounts on items locked in for unlimited use until expiration. That seems to be the way to go, not limiting it to one usage per coupon cycle. That’s ridiculous.

by Ravinrican

I had downloaded BJsWholesaleClub around version 1.4 and it was great I could clip coupons and they would get redeemed correctly never got the gas discount but didn’t really care once I have the credit card. But after the last two updates BJsWholesaleClub is now broken. I got logged out and I can’t log back in again. I tried resetting my password but keep getting errors to enter my current password. Which defeats the purpose of even resetting your password. After messing it with it at the store for half an hour I get a new error you password is the same as the last 4 you have made. I’ve never made more than the initial password I used to sign in. It’s funny since my WiFi access is still there and they don’t ask me to sign in for that. I guess I’ll just got back to using paper coupons since it’s easier to find them and they ways work when you scan them. It was a shame since I was actually enjoying BJsWholesaleClub until the newest updates.

by Twimdragon

It was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was more

by DIDE2020

I’m very happy with BJsWholesaleClub, it’s a lot easier to have all coupons you need on your phone, vs having them on paper and keep forgetting them in the car or at home. I downloaded the available apps for every single store I shop, and I keep clipping, it’s making my life I much easier!
Many reviewers are taking stars off only because there are hundreds of coupons and it’s time consuming to go through all of them to clip the ones you have on your shopping list. I do not understand why going through each coupon, while you can just clip all of them that are available (shouldn’t take more than 1-2 minutes to do it), and then clip once every few days, or just before you go shopping for new ones. This way, whatever you buy, there’s no way you can miss any available discounts, if they’re all clipped.

by Gadjetgal

I tried your app before it never worked, that would give a No star, I think when your a member your coupons should be automatic, otherwise if you look at my past purchases that I never used a coupon your the only one getting the benefit, I forget coupons and you could save on paper and coupons if you just honored your paying customers that renew their memberships, what’s the point of membership if you can’t truly benefit from sales unless you bring coupon, and then there is the people whom hold up lines because they need to get coupon, I am always in a hurry , and guess what, I get stuck behind the “coupon cutter”. And end up finding coupons after purchase. Everybody loves a sale, but it’s like your being punished . It’s like this: “If don’t bring your homework home , then you don’t get the grade”. If you don’t bring your coupon book , you don’t get the savings. Get rid of coupon cutting ,time wasted ,people holding up lines, and loose the benefit of saving money. And being a member.

by PiratesArrrCute

What I love most about BJsWholesaleClub and company compared to my previous memberships with Costco and sams club. Is that BJs not only gives you coupons through BJsWholesaleClub . But they try very hard to make sure their inventory is correct and always in stock. By far blasting their competition out of the water. Anything you need is a click away. The pick up order and the now same day delivery with instacart. It’s so versatile and easy! My nana could figure it out. Very convenient during this time of social distancing and if you are like me who is a stay at home mom with young children its challenging to leave the house for groceries.
Prices are more than fair. Their store brand name is better than some brand names.
I cannot love BJsWholesaleClub enough.

Con: I wish we had free shipping options like their competitors. But that’s the only downside.

by Stupified Bear

I’ve been to BJs twice since I’ve downloaded BJsWholesaleClub , and both times the coupons I clipped within BJsWholesaleClub did not apply. The first time it happened, I called an attendant, and they had to get a paper coupon book, find coupons to match the ones I clipped, and rip them out to scan them. The second time it happened, the attendant just refused to help and just said BJsWholesaleClub never works.

Also, every time I open BJsWholesaleClub and go to membership tab, it is no longer logged in and asks me to link my membership ID. If I try to link my ID, it says an account already exists. The only way it will work is if I manually select logout, then log back in. That means typing out my login and password (because Face ID also doesn’t work with BJsWholesaleClub ..) EVERY TIME.

I paid extra money for the BJs perks reward membership so I could use the clipped coupons in BJsWholesaleClub . If I had known it doesn’t work, I would not have paid the extra money. Going to call BJs support and see if I can get a refund of my membership.

by Emmyjofl1

I have been clipping digital coupons since BJsWholesaleClub was updated. I have only had it auto apply everything I clipped once. The past two weeks (2 visits), none of my coupons have applied, it happened that they were also in the book so an associate was able track down a book then scan them and trick the coupon bin. This is a really great concept, but it needs to be consistent. AND the associates need to have the ability to apply the coupon without going to find the paper coupon, it’s time consuming to wait to have your digital coupons found on paper then scanned. If I wanted paper coupons I would have brought my book. I would love for BJs to stop sending books and have all coupons digital, but that can’t happen until they figure this out. I use digital coupons at CVS & Publix and don’t have these issues.

by MrsWeiseNMS

No need to clip or pre-select coupons on BJsWholesaleClub . Scan item, and applicable coupon pops up with it. Silly that you still have to tell app to apply coupon. Can’t BJs just apply all coupons when you check out like a sale? Like who doesn’t want the savings?! Anyways this express pay is best way currently to get to use the coupons you want without having to search and clip or tap for over an hour. Only two downfalls with express pay. Limited to 15 items and a certain dollar amount - why?- and both times I have used it, person at exit either needed tutoring in how to “check” me out or didn’t have the device they needed to do what they needed so I had to wait by door longer than usual with just a paper receipt. Hoping in time if more customers use app, the employees will be more experienced and ready to do the clearance process at the exit. App itself is awesome! No more lifting items out of cart to scan and pay.

by EvgKal

The ap makes it easier to deal with coupons. Who wants to cut them out of a booklet and have to remember where you put them and pull them out when paying (I’m a guy, so this is not a normal protocol when I shop ;)
The ap could use some improvements- for instance, why not become more like Costco (which doesn’t require coupons at all), and have a simple “Select All” coupons? Sometimes people are in a rush, and don’t have time to scroll the miles of coupons. Also, I know you can select categories to view coupons, but in the overall section, they should still be in somewhat order. For instance: first food items A-Z, then perhaps cleaning items, then dental etc. The way it is now, you’ll have a coupon for cheese, and right next to it a coupon for toilet paper. It’s a little unappetizing..
Overall convenient, but needs some bolts tightened. Come on Bjs, you can do it! :)

by BAS12345678

Overall BJsWholesaleClub started in a good place; it is much easier to add electronic coupons vs clipping and brining them to the store. But there’s too many clunky elements I wish they would fix; enough people have complained!

1. Half the time when I load my app it asks me to sign in, even though my login and card are saved to BJsWholesaleClub . It takes 4-5 refreshes and a few minutes of sitting my phone down for it to “catch up” and realize I’m already logged in. Not ideal when you need to bring it up in a hurry in the store.

2. A complete re-haul of the available coupon would be fantastic. The categories they give you aren’t sufficient. I want a search function to type brands or items and have all applicable coupons appear. And there needs to be a second category search bar at the BOTTOM of each section; so annoying to scroll like a cat allll the way to the top to toggle to another group.

3. A way to enlarge the coupons and mentions any fine print that’s in the books would also be helpful. The “more info” button doesn’t do much but the book is specific to if sizes, varieties, etc. are excluded.

4. Would be nice if every coupon in the book is also in BJsWholesaleClub . I’ve seen quite a few on paper I cant find online. Although, that could be because the categories are so terrible for searching ...

by CDR Tom B

I initially started using BJsWholesaleClub for the coupons. I’m constantly losing paper coupons, and love that any coupons I ‘clip’, is automatically applied when they scan my card.

Then one day I was waiting for my number to be called at the deli when I noticed someone picking up their app pre-order and learned about that feature on BJsWholesaleClub . I now place my order before I leave my house and it’s ready when I get there.

I only took off 1 star because I feel you should be able order the thickness by a number, instead of simply thin, standard, or thick. I’ve had quite the variation of thin and standard. I also had an issue with my order this weekend because the system was down and there was no way to notify me, so after waiting the full 30 minutes, I had to get a ticket and place my order. It wasn’t until I suggested it to a manager that they put a sign up for customers to inform them.

by Kalnich

Great to have digital coupons. When they first added, it didn’t always work, but it seems to work now. I would love to be able to add items to a shopping list that could organize by aisle depending on which BJ I go to (there are two I visit). It would be particularly handy when you clip a coupon to be able to add to a shopping list right from that screen, rather than go back to search in shopping. It’s easy to forget things going back and forth.

It would also be great to be able to scan a product in-store and get the price and any available discounts/coupons come up.

BJsWholesaleClub has a wish list under your account. It seems useless as I haven’t found a way to add anything to it. (I thought I could use it as a shopping list.)

I have, on occasion had BJsWholesaleClub tell me to log in, despite the fact that I did the keep me logged in bit... unfortunately, it seems to always happen when I’m about to go in the store! It’s a little frustrating to try and log back in when you’re in the store. (That would be me standing in the corner with an empty cart and fumbling around with BJsWholesaleClub ! 😂)

Otherwise, BJsWholesaleClub has improved greatly since it first launched. It seems the developers/BJ’s is listening to feedback which is great. Makes me feel like it will only get better!

by MSchmtt

I love using BJsWholesaleClub! I hated getting those books every month and clipping the coupons. I would be the one that will lose a coupon while shopping in the store. BJsWholesaleClub is easy to use. If it’s an item I want I search the available coupons and just virtually clipping it! When we get to the checkout line the coupons are tied to our membership card and we don’t need to hand them to the cashier. Save time and which is great!

The only reason I don’t get BJsWholesaleClub five stars is because sometimes when you click the plus to “clip” the coupons, it doesn’t always move to the clipped section. I learned that the hard way buying paying full price for a couple things. when I “clipped” the coupons and they never moved to the “clipped” section. As soon as I clip them I check.

by Quark DS9

I belong to BJs and Costco. One has what the other is missing and vise versa. I like both stores. The only complaint I could possibly have is the coupon situation with BJs. Costco will have sales and you always get the sale price. BJs always and still has the paper tear out coupons. BJsWholesaleClub did make it easier but still you have to go through everything in the store app to see what is on sale and activate the coupon or lose out. BJsWholesaleClub is great for seeing what is available and buy online. But I still believe all coupons should automatically be activated. I was going through the store as I was looking at the coupons and even after I left only to realize there was a coupon for something I just bought and didn’t have the time to go back.

by DiDeTu

I’m very happy with BJsWholesaleClub, it’s a lot easier to have all coupons you need on your phone, vs having them on paper and keep forgetting them in the car or at home. I downloaded the available apps for every single store I shop, and I keep clipping, it’s making my life I much easier!
Many reviewers are taking stars off only because there are hundreds of coupons and it’s time consuming to go through all of them to clip the ones you have on your shopping list. I do not understand why going through each coupon, while you can just clip all of them that are available (shouldn’t take more than 1-2 minutes to do it), and then clip once every few days, or just before you go shopping for new ones. This way, whatever you buy, there’s no way you can miss any available discounts, if they’re all clipped.