Contact GameStop Support

We pay for proclub and have no issues using our membership coupons in store. However, I can’t say the same for the online rewards coupons. When I try to purchase online rewards coupons with our points, we have no trouble being awarded those coupons. They show up as purchased and redeemable. When we try to use them, it states it has just sent me a verification email. First of all, I’m not sure why I need a verification email to redeem a coupon already available for use. Secondly, I never receive the email! We have applied countless times and received countless pop ups stating a verification email is on the way yet we receive nothing. My guess is that possibly a long time ago, I opted out of GameStop promotional emails. I still receive emails from GameStop…just not promotional emails. This would have been done before becoming a proclub member. Even after explaining this to customer service reps, NO ONE has offered a solution to the problem. They tell me to use my computer not my phone. Done! They tell me to check the spam/junk folder of my email account. Done! We’ve been rerouted through representative after representative with no solution to date. It’s frustrating. We won’t be signing up for pro club again!

I’ve been a customer with GameStop for years, started when I was 15 and am 24 now, I’m fairly tech saavy, however the GameStop app has made me feel as though my “rewards” are nearly impossible to get. Consistently I never receive points for purchases and have also redeemed my points through the all for digital coupons TWICE just to lose all my points from my hard earned cash. Their solution is to call customer service and they will be able to redeem your points. Customer service was unable to help me as the representative said that she saw my coupons but was unable to refund my points due to the fact that the coupons had expired. I had explained to her that I was unable to use my coupons as this is why they expired and she told me there was nothing else they could do. Not a super big deal but very upsetting when I spend over 100$ just to save 10$ and I am unable to even save the 10$ Super sad that a company that I used to love has turned into a company that many of my friends and I have grown to dislike. ALL in all DONT GET THE APP AND DONT WASTE YOUR BUSINESS WITH THEM. you’ll ultimately waste money and time with their “power to the players” mantra.

I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all