Petco: The Pet Parents Partner Reviews

by Mrs Briles

Thankful there’s an app for this app but site needs improvement! Many times I click on an item to view & read about only to get a “bad request” page. Which also means I can’t add it to my cart & purchase! It gets VERY frustrating to say the least! It also takes entirely too long to go from page to page, if it’ll even go to the next page! Many, many times it won’t even go to the next page & you find yourself only able to shop from the 1st page! I wish there was an option on the 1st page to click “See all” or “View all” eliminating the need to go from page to page all together. Also, many of your products don’t include measurements within their descriptions... just checkout your Pet Gates. GREAT selection though! Please fix these issues as I’d frequently shop at this app but with it as it is I’d rather save myself A LOT of time by going with a different company who has a MUCH better website or app. (By the way, I took a screenshot of the “bad request” page to share so you can see exactly what I’m talking about but can’t find a way to attach it with a review.)

by Kar3ncit4

My puppy was not eating his food & since were in another snow storm I order thru Petco because it said SAME DAY DELIVERY. I put dry food and teething bones. I checked on my order to see if I can track it and it said that the dry food was cancelled when I didn’t remove anything. I called the customer service number. And the girl who was speaking to me told me that they didn’t have the dry food and that’s why it was cancelled. I told her then whoever is in charge of putting updates in Petco should say on the item that is not available that way the guest that are shopping don’t get upset with the poor information given in the application. She told me the dry food was going to arrive in 5 days. I told her if you had a baby and you was short and there was a snow storm i believe you wouldn’t want to step a foot out to make sure your baby doesn’t get sick but mainly I’m pretty sure that is common sense that your baby has a eating schedule and obviously you have to feed your child. I told her I have a puppy that had to be fed and Petco obviously is handled who knows by who in a outdated information they provide isn’t accurate. I already deleted Petco and I phoned and text everyone I know not to shop on this site because is just not the best. This application is just NOT THE PLACE WHERE YOU WANT TO SHOP FOR YOUR PET.

by Miss Padfoot

I haven’t been a fan of the this app app for a long time. There have been several times I put in an order on their tediously slow app that has always run significantly slower than any other app I have used only to be told at the end that Petco was “undergoing maintenance” or it would just stall out maddeningly and never go through. Then when going into the store and showing them this due to the usual 25% off (sometimes more, sometimes less) for buying online and picking up in store, the poor cashier would have to tediously go through and discount every item in my $200 orders, which I’m unwilling to do to someone. I continued dealing with all this frustration because I really loved this app’s supposed ideals about truly feeding our pets what is best. Tonight, I received a notification from the this app app, and instead of the usual “it looks like you haven’t bought treats in a while” etc etc messages, it was just this big advertisement for Science Diet. This food is one of the worst brands they sell, and I cannot stand that they’re sending out advertisements claiming this brand to be the best. I’m deleting Petco and shopping elsewhere from now on; it is clear to me this app is yet another company that views animal’s health as a great capitalistic gimmick. Very disappointing.

by Bleep/Bloop

this app app is supposed to allow me to earn rewards when I make purchases there. On multiple occasions, the items available for selection at local stores state that they are unavailable for purchase only AFTER I have purchased them, and if I have happened to apply my rewards points, those rewards disappear from my account and are never returned to me. So far, I am owed $30 in rewards points returned to me. Additionally, Petco stops working 100% of the time when I am within 25 feet of the store. It works just fine everywhere else I go within a 100 mile radius, but it times out and will not show my online purchases when the sales clerk at the store asks for it. This has happened at 5 different stores. Also, every time I have gone in to the store the sales clerk and managers have been unable to pull up my rewards “Pals” account. On two occasions, the sales clerk has had to call customer service on my behalf, and two other times the manager had to comp me the benefits that are supposed to be automatically applied for grooming. For some strange reason, customer service’s response to this was to assign me two accounts, and that has only made things worse. I hate, Hate, HATE Petco.

by Kenzie N

I placed an order for cat food to be delivered every three months. I entered my address, phone number, card number, and everything correct. It even gave me a confirmation email and everything was fine. My card was charged the right amount. A little while later, I realized I needed the cat food every four months instead of three. So I went to change it and Petco glitched. A couple hours later I get another outrageous charge on my card so I call customer service. Customer service sounded like they were throwing a party in the background so loud that I couldn’t hear my representative without shouting. Apparently my phone number was a bunch of 1’s, my address was 123 Street, and my email wasn’t listed. We got that sorted out and I was refunded the money for the glitched second order. I got several emails telling me different things on my account were changed. I honestly don’t know if I will be getting my bag of cat food at this point. The surplus of emails confused me. I don’t want to have to call the center again, and I’m pretty disappointed with Petco . Next time I’ll try a computer because these developers don’t know what they’re doing. Or I’ll just resort to chewy. Their prices are a little more expensive, but I bet their app actually works.

by Katsiliu

Ordered through app before the holiday season for pickup to avoid wasted boxes. Rcvd email stating I will rcv another email once my order was rdy for pickup. Email for pickup was never rcvd. 5 days later I rcv an order cancellation due to no pick up. I go to market to get my cat food. Meanwhile I chat with this app Customer Services to replace the order for pick up. Same thing happened again where I never rcv an email signaling me to pick up, and it’s been very busy WFH so it slipped my mind until I get an email for order cancellation. SEPARATE order issue within same time span, I place an order for Delivery because Pick Up was obviously a fail. Petco somehow slipped in DoorDash and forced me to tip my delivery guy, whatever, times are tough, I tip beforehand. My entire order, after like 15 texts in one day, came from two separate delivery guys, 1 coming out of a weed baked vehicle, and to top it off, second delivery guy only delivered two out of three items- he left out the 11lb kitty food and just said “well this is all they gave me” when clearly on the handwritten paper, it said 3 items to be delivered. I am appalled. No follow up email or correspondence from this app ever about the item that was never delivered.

by E-Toh

Update 2: Thank you for the timely reply but now I get some kinda box saying your website is offline. So I can’t even log in on your website! I do have a screenshot of the offline box but I can’t even get to customer support. I’m getting worried that my personal info could be jeopardized at this point. I’d like to actually delete my account at this point and not use any part of your rewards program but like I said earlier, I can’t even get to your customer support due to your site being “offline”! SMH…

Update: Welp…just tried to log in again and the Unknown Error box popped up again so I couldn’t even log in. Gotta say, you guys need to find a reliable source to fix your app. Never got a chance to log in once since downloading this. So I won’t be using your app at all. Just taking up space at this point. Good luck with your app.

Just signed up for the rewards program at my local store and I can’t even log into your app. Not a good start…smh. If this is going to be the case then what’s the use of having this on my phone taking up space. Giving Petco a week and if I can’t use it then Petco is gone from my phone. Hope you guys read the comments…

by Olineckan

I don’t want to say Petco is the worst but it’s becoming very useless. If I want to check on my repeat delivery I get the “ruh-oh! Something went wrong” message. Same when I want to look at food, litter or car stickers. With 7 cats we get repeat delivery every two weeks and sometimes we need it more frequently so we change it to “ship now” With Petco it’s NOT possible when I can’t even open my orders.
If I want to add something to my repeat delivery it gives me an option to add it to one that we have set for every 6 months instead of this that should arrive every two weeks.
I don’t know if this is related to Petco but our repeat delivery was scheduled for 5/4. Today is 5/10 and the order is “ready to go” and this is not the first time it happened.
When we needed a prescription food for one of our cat it was “ready to go” for over a week. After contacting their customer service they replaced the order. This new order never arrived and after contacting them again they said that it’s out of stock. But nowhere in Petco we could see that our order is delayed because of this issue.
I like this app’s Pals Reward program and they used to send us a coupon for their birthday but that’s not happening anymore. With 7 cats we do need a reliable pet store and unfortunately this app is not one of them anymore. Their customer service is good with some very nice employees but I can’t contact them every month about something. If I order something I expect it to be delivered.

by OceanReef

It’s been a whole week since i updated Petco to the recent version and haven’t been able to use it I just updated it again and it still doesn’t allow me to use Petco it was working fine before I decided to update it last week when the new update released now every time I open Petco it malfunctions it starts up and it shows find products faster and i click on next and it doesn’t go through it literally stuck on that screen no matter how many times I click it it just stuck there I deleted Petco and re downloaded it a bunch of times to see if anything would change and nothing I haven’t been able to buy the products that I need since I use Petco to see the availability of the products I need from different stores instead of just wasting gas going all over town to see if certain stores have what I need Petco made it easier for me to order and go to my selected store close to me making it easy instead of going back and forward to different locations I also have pals rewards I haven’t been able to redeem due to Petco not working right

by Itseazytho

There’s seems to be an issue with your app.

For one, it doesn’t track your bags of food order if you shop in store. I give my number and it will show up in Petco that I purchased it, but it won’t track it. I’d have to order through Petco for pickup and it will count it there. Doesn’t make any sense. Why even give my pals rewards number to the cashier.

Second, how am I unable to change my name in Petco , but I can change my address, phone number, email address. Doesn’t make any sense. I checked my account, and someone else’s name was there that is no one I knew. I called customer service to change it, and they changed it for me. Saw the changes in Petco . Now, a couple days later, the name on my account is back to the false name. Why? Once again I called customer service and the representative changed only my first name. Said he submitted a ticket to IT for them to change my last name.

Lastly, gives a way to remove certain perk unlocks. My dog came microchipped already but I’ll never be able to fulfill that because this app didn’t microchip them. Makes it unfair for us to complete it. I’ve also been stuck on 75% of profile complete. I’ve gone up and down and around all over Petco to see what did I miss. Everything it filled. Picture is uploaded. If I tap on it, nothing. Doesn’t take me to unfinished items to complete my so called unfinished profile.

Improve my app experience this app.

by MBKmused

I put a rush on my order so I could get my house set up in time for my dog’s adoption. Got an email the next day saying that my stuff would be showing up on Friday. Adoption is on Tuesday. I checked multiple times to make sure I chose next day delivery on Petco . Also, Petco does not make it very easy to change your items from delivery to in-store pick up. In fact, none of the items I chose to pick up in store actually made it there. Everything went in the box that was being delivered four days late. It took 30 minutes of holding to get on the phone with a person in customer service. I ended up having to re-order everything a second time in order to get it in time for my dog to come home. The person I was on the phone with said she was adding multiple coupons to my account In exchange for the inconvenience, but those haven’t shown up yet.

Also, the digital inventory does not match the actual inventory of a store. I was collecting barcodes at my location to create my shopping list, and it would tell me that the item wasn’t available in the store, even though I was looking at that item. In the store. So I can foresee that making pick up orders super inconvenient. Overall, Petco has caused me to be pretty stressed out for most of my day. Hasn't been super kind to my bank account today either.

by Someotherfuy

I was trying to use Petco in hopes that it supported Apple Pay, but quickly went back to the web session I had opened after a couple problems with account creation. The first try I opted to go through the journey that sets up your pet, but it locked up on the breed selection view. It was not obvious how to go back, nothing happened when I selected a breed, and there was no visible continue button. I ended up hard closing Petco and starting over. It did not prompt me for this info the second time through and I continued to account creation. When asked for a password, I selected to have my phone use a strong password. This did not work. I’m guessing that the iOS generated passwords don’t pass the this app password rules; but I’m not certain because there was no messaging to tell me what was wrong. There was a warning Icon, but no textual description of the failure on screen and none when you tapped on the icon. I really wanted this to work, though I still don’t know if it would have supported Apple Pay. Hopefully this gets sorted out soon. I’ll try again sometime in the future. For now, I’ll stick with the web.

by Stephonicle1

I use the this app app to search for cat food and place orders for curbside pickup, but it’s often times so frustrating I feel it would be more time efficient to simply go to the store and shop in person.

The product search is by far the biggest headache. For example, I have to select at least a dozen different filters when searching for wet cat food. But there’s no way to save my search preferences, so every time I go onto Petco I have to manually select all the filters again. And the filters themselves don’t do a very good job of actually *filtering*; many items show up in the results that don’t meet my search criteria, and many others that *should* show up in the results are missing. Petco also lacks a “favorites” or “wish list” feature. When there’s a product I’m interested in and might want to purchase in the future, I have to add it to my cart and then “save for later.”

I like being able to place orders for pickup and also seeing my rewards points progress, but I can’t help but wonder why I need Petco to do it.

by AlexTambascio

Regular items that I buy in person every week or two are not available through Petco . I did call cust serv to let them know the items (Large SuperWorms by Timberline and live crickets by the dozen) cannot be found. The available 1000 count crickets and worms don’t make sense for a consumer with a single pet.
They are staples for reptiles, my chameleon thrives on these worms and crickets. I shop 20-30 times a year for these and have for years. They seems like good candidates to be included considering I have to time my visits to get these before they sell out- there is always demand.
So pretty clear, Petco has no value if items are not available. Loading complete inventory and specific availability for a particular store is a no-brainer and the minimum standard for a retail app. Across the board from auto supplies to delivery and restaurant apps this is the de facto way to go.
So this very regular customer gets no value from Petco yet. I will reinstall it again someday to see if items are available in the future.

by O-vuong

Logging in:
1.unable to log in via Gmail (I am only speaking on Gmail log in via app I have not tried other methods as Gmail is my primary)
2.even when able to log in there is no persistence in data or very short login sessions. Which is very problematic since logging in was a monster to deal with having to go through the first problem and deal with however long it took to get in. Especially when my first choice is this app, when I have problems I dont just open the browser I open petsmart/chewy after.

Logging in through mobile browser does not present same issues. Seems to be with ios App only. Using the mobile browser does have its own issues such as long resource loading times but nothing major that would stop the page from working. I have no issue using thr mobile browser it's just a matter of me having Petco and not being able to use as intended.

by Luisleyva94

So this problem has been going on for a while. Specifically when I’m signing in with my Google account (which is the way I sign in usually). It started a few months back where I couldn’t stay signed in, I would have to sign in every time I wanted to use Petco or check my auto deliveries. A little annoying but overall Petco works great and I like how they carry everything I need. BUT something changed recently and now I can’t sign in at all with my Google account. It continues to try and process the sign in but it never does. I’ve attempted to sign in 4 times this week at different times, I’ve deleted Petco and re-downloaded. Nothing seems to fix the issue! I have to use the website, which is a little less UI friendly. I’m a busy person and I don’t waste time on my phone so when I do things I like to click and pay. Please fix this with an update! I love spoiling my pet, he’s been a little more anxious with our move. So I’ve had to try distract him with little more this time around.

by CCEP

There’s certain things I find difficult about your app and others that are relatively easy. It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that this app learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…..

by Infekshunus

I love the this app app, I like how it’s layed out, it makes it easy to find things quickly or to browse if I’m not looking for anything in particular. I really like having all the this app services(grooming, vital care, etc) consolidated into one app instead of separate apps. The barcode scanner is also very handy, as it allows me to always check if this app is offering a competitive price, and they almost always are. Plus, keeping track of my rewards online is super convenient.

However, I have one small grievance: Should your pet pass away, the only option you have is to “remove them”. Call me a sentimentalist, but it feels wrong to ‘delete’ my pet, like I’m ‘deleting’ her memory. It would be really nice if there was some sort of “memorialize” option—like Facebook profiles have for people who have passed.

Because it gets hard when I get a notification saying “Hey, looks like you haven’t bought any treats for Flora in a while” when we had to put Flora down less than a year ago, or reminders that her vaccinations have expired. I know I could just click “remove pet” but I can’t bring myself to. It would be nice to be able to just archive her somehow.

by Meekoluvsme

Not the first time that this has happened. Also last night of 40percent off any bag of pet food promotion. ( high demand)Many items out of stock or not available at one or other store,just not an easy or intuitive system for look ups, changing to the store that has the majority of desired product etc.
Almost too many options of pick ups , delivery, repeat delivery or change repeat delivery or one store to another inventory check. Large amount of time spent looking for something that ultimately would be unavailable. Then Petco upgrade put everything on hold. Nice cost incentives to order online but overall driving to a store,choosing the items and then bringing the products to the cashier paying and leaving takes less time!

by Mdoverpike

I love the this app App and it has been so convenient for me as someone with an immunodeficiency who is still isolated due to the pandemic. I am still able to make sure my pups have everything they need and get it delivered quickly. Both of our dogs have had surgery in the last few months and I was able to order their special food and get them on diets to help them heal with a simple order. We also foster dogs so Petco has been crucial in helping us get much needed supplies for each new foster without my needing to chance exposure. I’m not sure how we would have survived the pandemic without the convenience and quick delivery this app provides.

by JwDandy

I’m a this app GSL who just found out about Petco. I’m probably late to Petco party due to the fact I work at an outlying store. I wanted to see how well Petco integrates with pet profiles and booking appointments for grooming. I didn’t know there were 10+ dogs under my account. Also, all info on my actual 4 dogs are all wrong. I’ve been trying for a hour to delete random extra dogs and update info on my actual dogs. I’ve yet to successfully accomplish any headway. If I try to delete an imaginary dog “RUH-OH”. If I try to change a weight “RUH-OH”. If I try to up load a picture.... nothing... absolutely nothing happens... I’ve not even tried to book a grooming appointment because I’m pretty sure I’ll be met with a RUH-OH...... even as an employee, I’d choose to call the store. Petco has been a waste of time.

by Sarah80203

I had to cancel a credit card and was notified that my repeat delivery couldn’t process due to payment issues. Makes sense. Went into Petco , added the new card and marked it as default. Deleted the old card. I made all the changes, but the repeat delivery still failed to process multiple times. I ended up canceling the order for that month and went to the store myself to buy what I needed.

I also needed to change my name because of marriage and the section that allows that just says “Ruh Roh! Something went wrong!” I’ve logged in multiple times and continue to get the same error. I also tried doing all of this using the mobile website but that experience was even worse. These should be simple changes, please fix immediately.

by Nia_1

Clerks in my local store have told me about the ability to purchase online and pickup in store. I thought this would be very convenient so downloaded Petco and tried to make a purchase.

Even when filtering to only show items I can pick up in store, the option is unavailable. I called customer service who first tried telling me the item could only be shipped, then wanted me to log out of my account and try as a guest. Petco essentially stopped doing anything when I tried to log out. Next customer service wanted me to go theory the website. The website gave me the option to pickup in store on the same item that lacked the option in Petco .

Next step was to enter payment information, which looked good until it became apparent that there was no way to make a purchase without this app saving my card information. No thanks!! Customer service suggested I get around this issue by going to the store and buying a gift card, then I could use it to make online purchases. That completely defeats the purpose of ordering online for pickup.

Fix Petco so I can pickup in store and add the ability to use Apple pay. Then I'd be happy to try Petco again.

by Morgainesmb

I love this app. I use their grooming services for my dog. I found Tiki cat food at their store when my senior cat was not eating and it is the only thing he eats. When I heard that I could now schedule appointments for my dog’s grooming online, I tried Petco . It was a horrible experience. I realized after I picked the date, I had another engagement. When I went in to reschedule, I couldn’t. I was able to make a second appointment and had to call and cancel the first.
I actually had to make a third appointment because after I went in the second time, I realized that the store I had chosen was not my usual store, but the default Petco gave me.
I received a call from both store about the appointments the first store that I had made the appointment at by mistake doesn’t do grooming on the day I had an appointment for.
I did receive several text messages about my appointments, but as they gave me no location of the appointment, they were not very helpful.

It’s a nice start but Petco needs a lot of work to be a useful scheduling tool.

by Pratthouse

I downloaded Petco hoping to have an easy way to interface with rewards and such. Ive set up an account and everything seemed to launch properly, but the main account page says that the last item I purchased was some wet dog food. It keep prompting me to review items for my dog. I don’t have a dog. Haven’t had a dog for more than 30 years. Have never purchased dog food at this app. I’ve added my cats (yes, multiple) and they don’t show anywhere except when I look at my specific account profile. So no “cat specific app” just the fictitious dog that I don’t own. Will probably delete Petco and go back to old school at the store with just my phone number. Really disappointing.

by 3-4 Hour Notification

We booked an appointment 4 days in advance. We arrived early for our 9:00AM appointment and I was told for the first time that it would be 3 to 4 hours before our dog would be ready. The appointment was the only reason we drove to Corpus Christi from Kingsville, Texas. I informed the girl who was sitting at the front desk when I walked in. She said she was the groomer. She informed me that I could pay $10 extra for express service but still couldn’t guarantee that my dog would be ready. So I told her I would pay her $20 extra if she took care of my dog right away. My dog was ready one hour after I dropped her off, so I paid the extra $20. I feel that I should have been informed of the 3-4 hour wait. There were no other customers or employees while I was there.

by Juny96

When I first downloaded Petco it worked great. However, there are a few things that really get annoying. To start, it does not calculate my rewards progress properly. It’s stuck at saying I need 100 more points for my next reward, when I already have points built up. I’ve already signed out, redownloaded app and updated to latest version. Nothing helps. Also, sometimes items in stock are different than actual website. I’ve gotten errors where I’ve tried to order for store pickup (claiming local store has it in stock), gives me error when finalizing order, then on website says it’s not in stock and vise versa. Third, I have two large dogs. When I need to book for grooming, I wish I could add them both together as one appointment. I always have to call to do this. App does not make anything easier at this point. Disappointed!!

by Bad Repeat Delivery

Recently I moved and got notification there was a problem with my payment for my repeat delivery? I called this app to get it straightened out with my new address and not only received my original repeat offer but another single order. Ok I have plenty of food for awhile and went into the website to fix the duplicate order. Then I received another email saying there is a problem with my payment (again plenty of money in the account). I called again and they said I would need another payment type. Nope that’s not working for me. She sent me through to an automated system to enter my payment info again. In frustration I hung up to deal with it later and then received a cancellation email? Good news I got a 20% off coupon to return for repeat delivery. I’m giving it one more try to see if this gets straightened out otherwise I will go through Petsmart

by Julesagogo

I added my dog with all of the information on his profile like breed/size, then tried to set up a grooming appointment which requires the same information but the list does not include his breed. It would be nice to be able to upload a copy of his vaccine information.

When searching for items for purchase, it would be super helpful to see an out of stock graphic instead of having to click on the item to find out it’s out of stock.

It would also be great to see the range of prices if an item has multiple different prices than just the highest price in the search results.

It’s too bad that Petco does not include Apple Pay as a payment method.

I tried to report these things to Petco team but the link on Petco Store just takes you to the main help page for the website, which does not include app feedback.

I made a grooming appointment a few days ago for my short haired small dog in Petco . I went into Petco today and chose him to make a follow up appointment in a month but the price has increased; I called the groomer and they said that price was for a long-haired dog and expressed frustration with Petco . I can create another dog in Petco with the same information and it’s the price I paid the other day. I called customer service and after putting me on hold she told me that I could not rely on the prices in Petco . 😐

by Steffer The Heffer

Petco is pretty glitchy to say the least. If I have to see “Ruh Roh” one more time, I’m pretty sure I’d chunk my phone. Randomly Petco doesn’t allow me to login, however, it works on mobile site. Using same credentials. Rewards loads a dead page that is all white. Nothing happens. If it’s supposed to mean that I have no rewards available, then design an empty state otherwise I assume it’s another glitch. Adding the pet profile at the very beginning stage is not cohesive with the rest of Petco . Looks like it was designed in a silo instead of thought through holistically with the rest of Petco . What does work one the main shopping experience is smooth and clear for the most part. However, the functionality is pretty basic for a native app and I’d like a reason to use it and not feel like it’s just another mobile web site. But before that can occur, fix the major bugs!

by Nekocop

This makes searching for products and shopping online so easy and convenient. But everything takes so long to load on Petco, doesn’t matter what device I use or what WiFi or data service I’m connected to. Also, Petco will not reflect my Pals Rewards information. It simultaneously shows my Pals number, but also acts as if I am not signed up for Pals and does not reflect my points or rewards. I have to log on through a web browser to see all this information. I wish there was also an option to select items already in cart for repeat delivery at check out, instead of having to delete the item from the cart and add it back in with that selection. Also, if I want to see in-store availability for a product, it instead just sends me back to Petco home page instead of giving me the information I clicked for. Has potential, but still very glitchy and frustrating.

by Nlamarch

Petco is convenient to keep track of all your in-store purchases, which is a really cool feature. However, when it comes to trying to buy stuff in Petco , Petco always glitches and will not add the items, which defeats almost of the purpose. Also, as I’m browsing Petco if I’m on it for longer than 5 minutes it glitches and shuts down. Super inconvenient. Sometimes it come back up after restarting it, sometimes it doesn’t and I end up just looking around from my browser.
Petco is a great concept, however it needs a lot more work to get all the bugs out.

by Alice22187

As an employee Petco is amazing to use to find products easily online for my customers! There needs to be an option for BUY ONLINE PICK UP INSTORE on Petco . It is very important to help our customers to find the products available at another store if not available at the current location they are in. PALS REWARDS: on Petco it now only gives you the option to load only which sometimes does not work. Under the pals rewards column it needs to give you a “load” or “barcode” option so you can show the barcode of the reward on your phone. This option will make check out experience better and easier for customers. Petco needs to have an option to add the rewards card into Apple Wallet. this app stores do not give out physical reward cards anymore and this will help customers at checkout when it is on their mobile device.