Petco Reviews

Petco Reviews

Published by on 2020-12-29

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet
both online and in our stores. GET IT TODAY You can buy in the app then pick it
up at over 1,000 locations across the US. Leverage our Curbside Pickup option to
help protect your health and safety while minimi...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Petco Reviews

  • By


    I put a rush on my order so I could get my house set up in time for my dog’s adoption. Got an email the next day saying that my stuff would be showing up on Friday. Adoption is on Tuesday. I checked multiple times to make sure I chose next day delivery on the app. Also, the app does not make it very easy to change your items from delivery to in-store pick up. In fact, none of the items I chose to pick up in store actually made it there. Everything went in the box that was being delivered four days late. It took 30 minutes of holding to get on the phone with a person in customer service. I ended up having to re-order everything a second time in order to get it in time for my dog to come home. The person I was on the phone with said she was adding multiple coupons to my account In exchange for the inconvenience, but those haven’t shown up yet. Also, the digital inventory does not match the actual inventory of a store. I was collecting barcodes at my location to create my shopping list, and it would tell me that the item wasn’t available in the store, even though I was looking at that item. In the store. So I can foresee that making pick up orders super inconvenient. Overall, this app has caused me to be pretty stressed out for most of my day. Hasn't been super kind to my bank account today either.

  • By

    What in the world?

    I placed an order for cat food to be delivered every three months. I entered my address, phone number, card number, and everything correct. It even gave me a confirmation email and everything was fine. My card was charged the right amount. A little while later, I realized I needed the cat food every four months instead of three. So I went to change it and the app glitched. A couple hours later I get another outrageous charge on my card so I call customer service. Customer service sounded like they were throwing a party in the background so loud that I couldn’t hear my representative without shouting. Apparently my phone number was a bunch of 1’s, my address was 123 Street, and my email wasn’t listed. We got that sorted out and I was refunded the money for the glitched second order. I got several emails telling me different things on my account were changed. I honestly don’t know if I will be getting my bag of cat food at this point. The surplus of emails confused me. I don’t want to have to call the center again, and I’m pretty disappointed with the app. Next time I’ll try a computer because these developers don’t know what they’re doing. Or I’ll just resort to chewy. Their prices are a little more expensive, but I bet their app actually works.

  • By

    Good but room for improvement

    This makes searching for products and shopping online so easy and convenient. But everything takes so long to load on this app, doesn’t matter what device I use or what WiFi or data service I’m connected to. Also, the app will not reflect my Pals Rewards information. It simultaneously shows my Pals number, but also acts as if I am not signed up for Pals and does not reflect my points or rewards. I have to log on through a web browser to see all this information. I wish there was also an option to select items already in cart for repeat delivery at check out, instead of having to delete the item from the cart and add it back in with that selection. Also, if I want to see in-store availability for a product, it instead just sends me back to the app home page instead of giving me the information I clicked for. Has potential, but still very glitchy and frustrating.

  • By


    As an employee the app is amazing to use to find products easily online for my customers! There needs to be an option for BUY ONLINE PICK UP INSTORE on the app. It is very important to help our customers to find the products available at another store if not available at the current location they are in. PALS REWARDS: on the app it now only gives you the option to load only which sometimes does not work. Under the pals rewards column it needs to give you a “load” or “barcode” option so you can show the barcode of the reward on your phone. This option will make check out experience better and easier for customers. The app needs to have an option to add the rewards card into Apple Wallet. Petco stores do not give out physical reward cards anymore and this will help customers at checkout when it is on their mobile device.

  • By

    Better than the website but

    I added my dog with all of the information on his profile like breed/size, then tried to set up a grooming appointment which requires the same information but the list does not include his breed. It would be nice to be able to upload a copy of his vaccine information. When searching for items for purchase, it would be super helpful to see an out of stock graphic instead of having to click on the item to find out it’s out of stock. It would also be great to see the range of prices if an item has multiple different prices than just the highest price in the search results. It’s too bad that the app does not include Apple Pay as a payment method. I tried to report these things to the app team but the link on the App Store just takes you to the main help page for the website, which does not include app feedback. I made a grooming appointment a few days ago for my short haired small dog in the app. I went into the app today and chose him to make a follow up appointment in a month but the price has increased; I called the groomer and they said that price was for a long-haired dog and expressed frustration with the app. I can create another dog in the app with the same information and it’s the price I paid the other day. I called customer service and after putting me on hold she told me that I could not rely on the prices in the app. 😐

  • By


    This app is pretty glitchy to say the least. If I have to see “Ruh Roh” one more time, I’m pretty sure I’d chunk my phone. Randomly the app doesn’t allow me to login, however, it works on mobile site. Using same credentials. Rewards loads a dead page that is all white. Nothing happens. If it’s supposed to mean that I have no rewards available, then design an empty state otherwise I assume it’s another glitch. Adding the pet profile at the very beginning stage is not cohesive with the rest of the app. Looks like it was designed in a silo instead of thought through holistically with the rest of the app. What does work one the main shopping experience is smooth and clear for the most part. However, the functionality is pretty basic for a native app and I’d like a reason to use it and not feel like it’s just another mobile web site. But before that can occur, fix the major bugs!

  • By

    Fix multiple errors!!!

    When I first downloaded this app it worked great. However, there are a few things that really get annoying. To start, it does not calculate my rewards progress properly. It’s stuck at saying I need 100 more points for my next reward, when I already have points built up. I’ve already signed out, redownloaded app and updated to latest version. Nothing helps. Also, sometimes items in stock are different than actual website. I’ve gotten errors where I’ve tried to order for store pickup (claiming local store has it in stock), gives me error when finalizing order, then on website says it’s not in stock and vise versa. Third, I have two large dogs. When I need to book for grooming, I wish I could add them both together as one appointment. I always have to call to do this. App does not make anything easier at this point. Disappointed!!

  • By

    Little frustrated

    Recently I moved and got notification there was a problem with my payment for my repeat delivery? I called Petco to get it straightened out with my new address and not only received my original repeat offer but another single order. Ok I have plenty of food for awhile and went into the website to fix the duplicate order. Then I received another email saying there is a problem with my payment (again plenty of money in the account). I called again and they said I would need another payment type. Nope that’s not working for me. She sent me through to an automated system to enter my payment info again. In frustration I hung up to deal with it later and then received a cancellation email? Good news I got a 20% off coupon to return for repeat delivery. I’m giving it one more try to see if this gets straightened out otherwise I will go through Petsmart

  • By

    Nice concept, falls short

    Clerks in my local store have told me about the ability to purchase online and pickup in store. I thought this would be very convenient so downloaded the app and tried to make a purchase. Even when filtering to only show items I can pick up in store, the option is unavailable. I called customer service who first tried telling me the item could only be shipped, then wanted me to log out of my account and try as a guest. The app essentially stopped doing anything when I tried to log out. Next customer service wanted me to go theory the website. The website gave me the option to pickup in store on the same item that lacked the option in the app. Next step was to enter payment information, which looked good until it became apparent that there was no way to make a purchase without Petco saving my card information. No thanks!! Customer service suggested I get around this issue by going to the store and buying a gift card, then I could use it to make online purchases. That completely defeats the purpose of ordering online for pickup. Fix the app so I can pickup in store and add the ability to use Apple pay. Then I'd be happy to try the app again.

  • By

    Payment and account info updates don’t work

    I had to cancel a credit card and was notified that my repeat delivery couldn’t process due to payment issues. Makes sense. Went into the app, added the new card and marked it as default. Deleted the old card. I made all the changes, but the repeat delivery still failed to process multiple times. I ended up canceling the order for that month and went to the store myself to buy what I needed. I also needed to change my name because of marriage and the section that allows that just says “Ruh Roh! Something went wrong!” I’ve logged in multiple times and continue to get the same error. I also tried doing all of this using the mobile website but that experience was even worse. These should be simple changes, please fix immediately.

  • By


    We booked an appointment 4 days in advance. We arrived early for our 9:00AM appointment and I was told for the first time that it would be 3 to 4 hours before our dog would be ready. The appointment was the only reason we drove to Corpus Christi from Kingsville, Texas. I informed the girl who was sitting at the front desk when I walked in. She said she was the groomer. She informed me that I could pay $10 extra for express service but still couldn’t guarantee that my dog would be ready. So I told her I would pay her $20 extra if she took care of my dog right away. My dog was ready one hour after I dropped her off, so I paid the extra $20. I feel that I should have been informed of the 3-4 hour wait. There were no other customers or employees while I was there.

  • By

    Super glitchy...I don’t have a dog...seriously

    I downloaded the app hoping to have an easy way to interface with rewards and such. Ive set up an account and everything seemed to launch properly, but the main account page says that the last item I purchased was some wet dog food. It keep prompting me to review items for my dog. I don’t have a dog. Haven’t had a dog for more than 30 years. Have never purchased dog food at Petco. I’ve added my cats (yes, multiple) and they don’t show anywhere except when I look at my specific account profile. So no “cat specific app” just the fictitious dog that I don’t own. Will probably delete the app and go back to old school at the store with just my phone number. Really disappointing.

  • By


    I’m a Petco GSL who just found out about this app. I’m probably late to the app party due to the fact I work at an outlying store. I wanted to see how well this app integrates with pet profiles and booking appointments for grooming. I didn’t know there were 10+ dogs under my account. Also, all info on my actual 4 dogs are all wrong. I’ve been trying for a hour to delete random extra dogs and update info on my actual dogs. I’ve yet to successfully accomplish any headway. If I try to delete an imaginary dog “RUH-OH”. If I try to change a weight “RUH-OH”. If I try to up load a picture.... nothing... absolutely nothing happens... I’ve not even tried to book a grooming appointment because I’m pretty sure I’ll be met with a RUH-OH...... even as an employee, I’d choose to call the store. This app has been a waste of time.

  • By

    Scheduling functions on this app leave a lot to be desired

    I love Petco. I use their grooming services for my dog. I found Tiki cat food at their store when my senior cat was not eating and it is the only thing he eats. When I heard that I could now schedule appointments for my dog’s grooming online, I tried the app. It was a horrible experience. I realized after I picked the date, I had another engagement. When I went in to reschedule, I couldn’t. I was able to make a second appointment and had to call and cancel the first. I actually had to make a third appointment because after I went in the second time, I realized that the store I had chosen was not my usual store, but the default the app gave me. I received a call from both store about the appointments the first store that I had made the appointment at by mistake doesn’t do grooming on the day I had an appointment for. I did receive several text messages about my appointments, but as they gave me no location of the appointment, they were not very helpful. It’s a nice start but this app needs a lot of work to be a useful scheduling tool.

  • By

    Very glitchy

    The app is convenient to keep track of all your in-store purchases, which is a really cool feature. However, when it comes to trying to buy stuff in the app, the app always glitches and will not add the items, which defeats almost of the purpose. Also, as I’m browsing the app if I’m on it for longer than 5 minutes it glitches and shuts down. Super inconvenient. Sometimes it come back up after restarting it, sometimes it doesn’t and I end up just looking around from my browser. The app is a great concept, however it needs a lot more work to get all the bugs out.

A better way to Contact apps

You can now contact Petco customer service directly
via Email using our new site -

Contact Petco directly

Is Petco Safe?

No. Petco does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 103,918 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Petco Is 14.7/100.

Is Petco Legit?

No. Petco does not seem legit based on our analysis. This conclusion was arrived at by running over 103,918 Petco User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Petco Is 14.7/100.

Is Petco not working?

Petco works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Petco? Report Issue

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Why should I report an Issue with Petco?

  1. Pulling issues faced by users like you is a good way to draw attention of Petco to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Petco customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Petco.

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