H-E-B Pharmacy Reviews

by SadPanda SA

Love HEB but hate the pharmacy app! For almost a year HEBPharmacy and pharmacy website have said that the option to add members to the accounts will be fixed “in a few weeks” but nothing! We had to move all our prescriptions here when our insurance dropped Walgreens, and it’s now a huge hassle to fill anything with HEB. I was able to add my son when HEBPharmacy still worked, but I have to call the pharmacy every time I fill a prescription for my youngest, and it takes multiple tries before I ever get an employee to answer the phone. They also told me they automatically hold a new RX to be filled the day after a doctor calls it in, even when it’s an antibiotic for a child! Prices may be cheaper but sometimes you get what you pay for….

by Jaz32911

I can’t check my prescription history no matter what I try. It’s advertised that I’ll be able to see it but I can’t? I guess I just can’t find it? I ran out of refills on a certain medication, requested more refills through HEBPharmacy and no one got back to me after a week. I lost the bottle and couldn’t check the status of the meds and I had to call the pharmacy (which should’ve been avoided based on the advertising of HEBPharmacy ). This whole process has been irritating, please explain to me what I’m doing wrong or make HEBPharmacy more user friendly.

by J_Hucky

I love H-E-B, I love the pharmacy, and HEBPharmacy is awesome except for one thing: I can’t add my husband’s prescriptions, can’t see what’s coming due, what needs picked up, what needs a new rx from the doctor. As the designated pharmacy person in my family, it’s highly inconvenient to have to call them and ask.

Developers: I understand not everyone wants their spouse handling their pharmacy business, but also not everyone would prefer to handle it on their own. App accounts should be able to handle more than one adult in the household AND split-offs from that household.

ETA: I’m sick and tired of HEBPharmacy being inaccessible because it’s “under construction”. GET IT TOGETHER Y’ALL

by KillerCajun87

HEBPharmacy used to be great but I’d say for at least the last 6 months it just says, “something went wrong” when trying to do anything. I don’t know what happened but it hasn’t had an update in quite some time. I’ve forced close, deleted app, reset phone, re-downloaded HEBPharmacy and both my wife and I keep getting the same thing. I’ve been having to call/go into the pharmacy repeatedly because I can’t get our scripts filled on a schedule. I’ve literally been to the pharmacy every day or every other day for weeks now because I can’t coordinate our scripts to be filled together. It’s ridiculous! Please fix!!!

by Pixiesprite

Please fix how you can opt for text msgs, it always kicks me out and I have to ask the pharmacy techs to put me back in. As far as fingerprints are concerned, no I don’t like it because everyone knows fingerprints change. But please fix the editing of the phone number option. Thank you. And if you could let HEBPharmacy add your college aged kids meds on the parents account that would be awesome, because some of us parents continue to be in charge of their meds since they are busy with college. It would be better as a more family friendly app not just for minors. I would gladly give a 5 star rating if this could be fixed and changed. Thanks.

by Kay-em-bee

First, I am a HUGE fan of H-E-B. Thrilled to see this new refill option for prescriptions. However, several times I have put in a refill request, received confirmation at the end of the order, and then.... nothing. Go back in to check and there is no evidence of it ever having been ordered. Delayed my prescription 3 days.
Last time it had my pharmacy in another town and I changed it (and confirmed) twice and each time I went back to request a refill, it had reverted back.
Great idea, guys, but we need to get take a look at these glitches!

by Joehill97

I have 2 apps, the HEB and HEB Rx. I forgot my password trying to login to the HEB Rx app and requested password reset. The email reset link took me to the regular HEB app, logged me in, but never gave me a password reset option. I went to change password of my account profile, but it required me to enter my old password first, which I didn’t know. (Figured out my password btw).

What was unclear was whether the password is for both apps, or are they separate accounts by with different passwords? (2 apps + 1 password; OR 2 apps + 2 passwords?).

Also, couldn’t figure out how to the touchID to work, it wouldnt let me log in because it said my pass/username combo was incorrect? (...but I didn’t enter anything - it was Touch ID)

by TubbyPuppy

H-E-B Rx is great and extremely convenient to use. It’s easy to navigate and is an efficient way of ordering refills. But … needs improvement. There are two additional features I would like to see. 1. Easy Pay or auto-pay/pre-pay using a stored debit, HSA, or CC. This would save time when going to pick up. #2. The ability to create and send a text message to the pharmacist, when necessary, on certain medications (e.g. when I’d prefer to self pay to save money by obtaining a 90-supply, rather than processing the medication through insurance which limits quantity and costs me more due to only being able to get 30 days at a time.)

by K_Tebbetts

I absolutely love HEBPharmacy and the ease of refilling medications. However, I wish that it logged you in each time you opened HEBPharmacy . Instead, you have to click on an option, then it gives you an error message that says you have timed out and need to log in again, you have to hit ok, then you can log in with finger print. Just seems like unnecessary extra steps when it should request your log in at the opening of HEBPharmacy . Also, I wish it were easier to add other family members. I would like to have my whole family on one single app. We have struggled to add my husband to my account.

by ChezButtons

My only suggestion for improvement would be to change the status shown in the prescription list. As it stands now, the script status says “available for refill,” when it’s actually too soon to refill by my insurance’s rules. Meaning it’s NOT available to refill.

Would be so much more logical and easier to use if the status showed as “two refills remain,” which changed to “available now for refill” as soon as it was eligible by insurance.

Otherwise, easy to use and covers basic user needs. Nice to able to use HEBPharmacy after business hours.

by Splitail

Sometimes very near to the next refill date, I request a refill date knowing that it will be filled when I should be just running out of medicine. I check carefully to see that I do not request more than 1 or 2 days before. Sometimes in the day when I run out, I check and there has been no refill. In fact, my request for a refill has disappeared.
This has just started in the last 4-5 months and I have not spoken with one of the pharmacists.
I will speak with the head pharmacist if it happens again. If the problem is not solved, I will change pharmacies. I have used this Mueller H-E-B pharmacy for almost ten years now without a problem.

by Loobaby39

I pick up anywhere from 5-7 prescriptions every month so HEBPharmacy makes the refills requests really easy, especially for the auto fill. However, I have been trying to figure out how to get them delivered for free as advertised for way too long! I do everything as directed but then nothing happens. And it’s just really frustrating! Other than that I love HEBPharmacy and use it often! I also really like the pill reminder notifications to remind me to take my meds!

by HeLives!

This is one of the most efficient and effective apps that I have downloaded. You can easily find nearby pharmacies whether you are at home or traveling. HEBPharmacy will notify both you and the pharmacist if you are out of refills and the pharmacist will contact your medical provider on your behalf. This saves you the time and hassle for tracking down prescription refills. I highly recommend the use of HEBPharmacy for prescription drug maintenance.

If you find HEBPharmacy as useful as I do, check out the H-E-B app available as a separate download. It has many useful features as well. Great work, H-E-B!!!

by DLBK

HEBPharmacy is easy to use. The prescriptions are easy to find and refill. It is annoying to call and have to listen to a prerecorded series of messages and push numbers only to do it again and again with multiple prescriptions before I accomplish what I need. HEBPharmacy is right at my fingertips and makes it so much quicker and easier. I love it!

by 123Set123

Hi my name is Sharon Thomas. I’m a longtime H-E-B FAN, customer all my adult life and the last 16 + years in the Kyle/Austin community. Over the years, I have asked a few managers in the Kyle store if they could please put in a request for me & a few pharmacy staff to do a commercial! They are the absolute best people I’ve ever met in a pharmacy. Their names and mine as well as my number I have submitted several times to those managers where likely discarded. So I will move forward and say this, please know H-E-B pharmacy is represented well in the Kyle community and I would love to showcase that in a holiday Christmas commercial 2022 this year!
Melissa Gonzales, Gwen, Amanda, Adam are the absolutely awesome people!
Jovester Witcher in Waco, Texas is Family friend & absolutely awesome!

Kindest regards,

S. Thomas

by Jesse Sublett

This ap used to be tons better. Now you bugging the customer to log in several times. I only use HEBPharmacy so that I can refill prescriptions. I don’t want to have to login, because I already have to input my date of birth and the prescription number. Why can I just refill a prescription directly without going through all these opportunities to login? It’s annoying. You took a good application and made it a lot worse.

by JT From South Texas

I was a member of Walgreens for 15 years and when I switched to H-E-B pharmacy I not only took advantage of their better pricing but their Rx App is incredible. HEBPharmacy maintains all my medication history and it makes it easy to refill via HEBPharmacy . I like that you can also set reminders to take your medications and enroll in the auto refill program. I highly recommend that if you are not a current subscriber that you take advantage of this great technology service.

Highly Satisfied Customer,
Joe Trevino
SA,TX

by Rayerobinson

We have been using the HEB Pharmacy in Leander Texas for years. We know most of the staff by name and frankly they treat us more like family than customers. They know our names & even birthdays and great us like they truly are happy to see us.

It is very unusual but if we do have a problem (normally the Doctors made mistakes on our scrips) they typically have it worked out before we are even aware of it. They call us when we add a new script and go over any potential drug interactions. We feel safe with their care.

All these benefits are coupled with prices that are very very competitive.

If you want a Pharmacy that honestly has your pharmacy needs covered to your benefit then HEB Pharmacy in Leander Texas is hands down your best choice.

This review is from a longtime, many years, customer of HEB Pharmacy and I believe strongly everything I said in the above review.

RR
Austin Texas

by Eyeswideopen361

I’ve tried HEBPharmacy before but didn’t keep up with my meds so I deleted it. But as I needed to keep my health and meds on tract I tried HEBPharmacy once again and I’m glad I did. It’s so easy to use and so convenient and keeps all your information in one place. The only thing I don’t like is that once your prescription expires I can’t delete it from my list. It makes my my prescriptions repeat themselves over and over again. Please if I’m missing something or if it is possible to delete make it more obvious.

by Kyle F 512

HEBPharmacy is a great app for managing your prescriptions! My only complaint is that it is a bit slow: slower than my other apps for some reason. However, it definitely isn’t overwhelmingly slow. What I like best about it is its ease of use. It is very simple to go from one spot to another and when managing my prescriptions for example, it is simple and anyone can figure it out, including those who are not technologically literate!

by Kellbusby

I was with cvs for years and customer service was always a range of horrible to decent. One day I was told my prescription was going to take 3 days to fill because they were behind and that was the last straw. I headed over to my H-E-B where a young lady made the switch super easy and she was extremely friendly and personable. Soon after I downloaded HEBPharmacy and refilling my scripts had never been easier.
Highly recommend!