Bookshelf app not working? crashes or has problems?

Bookshelf Status

Published by VitalSource Technologies, Inc. on 2024-05-23

With Bookshelf, you can enjoy a digital-first, comprehensive study experience
from the convenience of your iPad or iPhone. Access all of your VitalSource
textbooks and study anytime, anywhere.

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Most reported problems

Reported Issues: 1 Comments

By amy 1 year ago

Application crashes when using search function

Common dislikes about Bookshelf app

- Swipe feature to go between chapters was not sticky

- Forced to frequently type email and password

- Read aloud function is terrible

- Search function is awful

- Limited formatting options for flash cards

Have a Problem with Bookshelf? Report Issue

Common Bookshelf Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Bookshelf app on iOS and Android devices. Solve all Bookshelf app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Bookshelf iPhone Issues and Solutions

Bookshelf iOS app crashes, not working, errors
Bookshelf iOS app network issues
Bookshelf on iOS has black/white screen

Bookshelf Android App Issues and Solutions

Bookshelf has errors/crashing/not working
Bookshelf server network connectivity issues
Bookshelf has black screen

Bookshelf iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Bookshelf app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Bookshelf app crashes or not working on Iphone (iOS):

Close and restart the Bookshelf app on iPhone
Update Bookshelf app to the Latest Version for iOS
Uninstall and reinstall Bookshelf iPhone app
Update your iPhone to the latest iOS version

Fix Bookshelf on iPhone unable to connect to server/internet connection issues::

To resolve Bookshelf network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Bookshelf black/white screen (blank screen) on iPhone:

Follow the Bookshelf iOS app troubleshooting guide Here →

Bookshelf Android App Issues and Solutions

Fix Bookshelf not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Bookshelf app issues:

Force Stop the Bookshelf App
1. On android, goto "Settings" » click Bookshelf app. » click "Force Stop".

Update Bookshelf to the latest version on PlayStore

Clear Bookshelf App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Bookshelf app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Bookshelf.

Fix Bookshelf unable to contact server/ Bookshelf internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Bookshelf » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Bookshelf » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Bookshelf on android.

Solve Bookshelf black/white screens issue on Android:

Follow the Bookshelf android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VitalSource Technologies, Inc., developers of Bookshelf.

100% Contact Match

Developer: Vital Source Technologies

E-Mail: [email protected]

Website: Visit Bookshelf Website

100% Contact Match

Developer: Damir Juretic

E-Mail: [email protected]

Website: Visit Damir Juretic Website

About this app

With this app, you can enjoy a digital-first, comprehensive study experience from the convenience of your iPad or iPhone. Access all of your VitalSource textbooks and study anytime, anywhere. • Download books to your iOS device for 100% offline reading. • Customize highlighters and add notes for a rich study experience. • Create flashcards with text and images to learn concepts faster. • Personalize font, font size, and background colors to make reading easier. • Listen to your books and learn on the go with Read Aloud. • Sync your current reading position and all your work across devices so you can easily pick up where you left off.