ANA Reviews

Flight experience is great. However, ANA is a piece of poo. Terrible. Pretty much unusable. Online check-in, terrible. Maybe it works, maybe not. Is there a second app for mileage plan, why? Why can’t it remember anything? Most other airline apps do, even though if they are actually awful to fly on.

Saving multiple boarding passes (for my family members) to the Wallet was a very tedious exercise for each pass at a time, with error messages and requiring multiple logon / reservation search attempts. Maybe ANA was not designed for passengers traveling on other frequent flyer programs and have to search for the booking using the confirmation number each time. Also it need often isn't clear which airport terminal to use.

I love this app as an airline: the service and overall experience are among the best. However, the this app app is shockingly unfriendly and non-intuitive.

For example, on the home page, clicking on “Load Reservations” doesn’t show any of my bookings. I have to go to the menu, search for the “My Trips” option, select “International,” and even then, my flight isn’t there. Instead, I have to manually enter my reservation number and name every time. Even after doing this, ANA doesn’t save the details for future reference, forcing me to go through the entire process again and again. It’s incredibly frustrating and inefficient.

To make matters worse, this app has a completely separate app for this app Mileage. Why? Why can’t everything be consolidated into one app? Managing flights and mileage in separate apps adds unnecessary complexity.

While I like this app’s in-flight service and hospitality, ANA desperately needs an overhaul. A more user-friendly, intuitive design that prioritizes customer convenience would make a world of difference.

ANA is missing the most important feature of an airline app: online check-in with digital boarding pass. Its online check-in functionality is limited to merely opening the check-in page of the this app website in a browser window within ANA .

This is a terrible solution because if you need to switch away for a second (e.g. to look up your reservation number or frequent flier number), the window will close and you’ll have to start over from the beginning (maybe more than once).

Save yourself the trouble and just use their website, not this barely functional app.

Severely understaffed both via phone and in-airport. Several hour long waits for both, no ability to check in online if you don’t book directly through them (so if you’re star alliance forget it), poorly run. We’ve had a worse experience with this airline than with third world regional air carriers. Embarrassing.

Who puts a recaptcha in a app?
I can not see the recaptcha on the tiny tiny app screen, and i am using a ipad, ANA makes you scroll left right up down without seeing the whole screen…….poor user interface and unusable due to tiny recaptcha.
What did you do with all the money you saved hiring drop out programers

I’m in US, with United, so I have to use start alliance. But this is the worst app ever! It kept giving me the Singapore or UK currency, the page is full of Japanese language it’s hard to navigate or change to English. I finally managed to change the region to USA, but the currency still reflects as in UK. What a nightmare, to book a flight! I always start Japan. It’s one of those frontier country with the most advanced technology, but the usability of ANA is a total disaster, and it’s very outdated.

Ironic that the Japanese are supposed to be leaders in technology, yet ANA is deplorable from a Dubinsky perspective. Basic features like ‘add to calendar’ or any similar integration is a must. Note that 50% of the links within ANA take you OUT of ANA and to the equally pitiful website. Terrible functionality. Get with the times this app, this may have been acceptable 20 years ago, but come on… it’s 2025! Spend some money to modernize your company. So many missed opportunities…

Since ANA goes to its own web page, as opposed to working inside ANA itself, it does not work properly. It’s slow and really annoying, very cumbersome, and since it tries to load the web page inside ANA , the GUI displays are really small and faint, and annoying to have to continually zoom in to see anything. Poor App.

Everything is perfect for this app, except ANA. It is terrible – I can’t refresh it properly, and there is no information or updates for my flight, including the boarding gate or luggage claim number.

Nicely done app, but it is missing a key feature that would be expected — digital boarding pass. They send a digital boarding pass by email, so they should be able to have it display in ANA . With that enhancement, it would be 👍🏾.

I love the idea that passengers can enjoy varied magazines through ANA, but my experience was not good enough because the UI can display only one page of the magazine. I have to slip so many times.

For a better reading experience, I even downloaded ANA on iPad, but the UI is the same as the iPhone version. Which is disappointing.

I love the way we read this app DUTY-FREE SHOP magazine online. I slipped once and read 2 pages, like a real-world experience. So I can enjoy the layout, pictures, and design of the magazine. Rather than can only read a single page each time slip.

App is not easy to navigate, most importantly this app doesn’t allow one way redemption, which is bizarre considering all other carriers offering this option.

Great airline. The customer service is excellent. Clean and I really enjoyed the food. I upgraded to premium economy and was not expecting to have access to the First Class Lounge. I give this app two thumbs up. I highly recommend flying with this app. Keep up the good work.

this app provide my wife & I with excellent services, experienced captain, newer aircrafts and delicious food. But the only thing I want to complain is that I need to switch airports for my connecting flights, that create a lot of headache for me, other than that 5 stars!

Since I discovered this app IN 2006. I became a member. I must say this app never disappointed me yet. Knock on wood. I am very pleased with the reliability’s and confort that this app provides to us costumers. We meant a lot to them. I is enough for me. Thanks this app

Overseas service from ANNA are the best from the ticket counters to stewards in the air planes ***** appeal are beautiful and very friendly and respectful ***** I’m very pleased and recommended always fly ANNA*****💝💝💝💝💝🤩🤩🤩🤩🤩

It is easy to navigate thru ANA . You can still search for reward tickets even if you don’t have the sufficient amount of point for the flight.

this app, simply the best airline to fly anywhere in the world. From the ramp agents to the ticket agents to the flight crew. You could not ask for better service which is just amazing and the flights in my opinion are the most comfortable.

One of the best service and clean aircraft. Really polite and very very helpful aircraft crew. Salute them.
On international flights please include some Tamil movies. Thank you.