Contact ANA Support
Company Name: ANA (All Nippon Airways)
About: Thank you very much for using ANA.
Press your finger against the Home screen
and the My Trips screen and then swipe downward to refresh your information.
ANA Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ANA (All Nippon Airways)
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ANA Website
Privacy Policy: https://www.ana.co.jp/share/privacy/
Developer: All Nippon Airways.
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3 Most reported problems 😔💔
Great Airline. The App is simply frustrating!!!
by Fac-1
I love ANA as an airline: the service and overall experience are among the best. However, the ANA app is shockingly unfriendly and non-intuitive.
For example, on the home page, clicking on “Load Reservations” doesn’t show any of my bookings. I have to go to the menu, search for the “My Trips” option, select “International,” and even then, my flight isn’t there. Instead, I have to manually enter my reservation number and name every time. Even after doing this, the app doesn’t save the details for future reference, forcing me to go through the entire process again and again. It’s incredibly frustrating and inefficient.
To make matters worse, ANA has a completely separate app for ANA Mileage. Why? Why can’t everything be consolidated into one app? Managing flights and mileage in separate apps adds unnecessary complexity.
While I like ANA’s in-flight service and hospitality, the app desperately needs an overhaul. A more user-friendly, intuitive design that prioritizes customer convenience would make a world of difference.
App is frustrating and barely functional
by Liber8
This app is missing the most important feature of an airline app: online check-in with digital boarding pass. Its online check-in functionality is limited to merely opening the check-in page of the ANA website in a browser window within the app.
This is a terrible solution because if you need to switch away for a second (e.g. to look up your reservation number or frequent flier number), the window will close and you’ll have to start over from the beginning (maybe more than once).
Save yourself the trouble and just use their website, not this barely functional app.
Worst app!
by TikTok Fannnnnnnnnn
I’m in US, with United, so I have to use start alliance. But this is the worst app ever! It kept giving me the Singapore or UK currency, the page is full of Japanese language it’s hard to navigate or change to English. I finally managed to change the region to USA, but the currency still reflects as in UK. What a nightmare, to book a flight! I always start Japan. It’s one of those frontier country with the most advanced technology, but the usability of this app is a total disaster, and it’s very outdated.
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