Vestiaire Collective Reviews

At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here!

Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.

I opened an account for the purpose of selling one pair of shoes. I listed them for exactly the same price I found on the brand’s retail website. I accepted an offer for $100 less than that price. The company required me to send the shoes to their website so they could authenticate them and they sent me a label. I packed them up and dropped them in a FedEx drop box. Four days later, the tracking was not updating. I emailed the company and they brushed me off and just said the tracking is often slow and not to worry. The next day I attempted to log in to my account to track the package again and my account was deactivated. I emailed customer service and was told this:
“As per checking, we still didn't receive any updates in our tracking number we need to open an investigation for us to locate the parcel.”
When I asked about my account being deactivated and asked them for the tracking number, they told me this:
“Our experts confirm that we received report that the owner of this account was putting luxury items on sale at prices far below the market that's why our experts decide to permanently closed the account.” I literally had nothing listed and had only ever listed the shoes. They refuse to give me the tracking number. I really think they are just going to keep them and never pay me. They have no customer service phone number and they’re located in Europe. I’m so upset.

GTA V San Andreas “Simeon” once said, “You tell me what you want, and I will very carefully explain to you why it cannot be.” First review that appeared for me was “SCAMMER CITY” and it wasn’t what the user said within his context but more so the company developer team response that helped me dodge a bullet by downloading VestiaireCollective. When coming face-to-face with a thought out and well explained paragraph(s) they didn’t only, in summary, tell the person that it’s out of their hands and everything is moderated AUTOMATICALLY. Which is an incredibly red flag for a LUXURY app that people are spending hundreds if not thousands of dollars on to get scammed. But they accept that fact and do nothing to change it but explain their badge might get hurt for taking your money after grueling hours of work and you want to look nice and you see reviews that might be from competitors and buy the item not knowing they’ve been stolen from. VestiaireCollective and the company and website itself is a failure and with that being said, they have full potential to hire a customer service team as a luxury application that can help battle against the issues within their own system. Take it as a note that they don’t care about helping you, if you need help go to the settings and hope it works out and deal with it, at least that’d be the most honest way of putting it.

BUYER: I was happy with what I bought from Europe. It arrived fast. I don’t like how the search works as it is hard to find what you are looking for. I don’t like that seller descriptions are moderated because it makes it harder to find what you are looking for and moderators make certain items not available to purchase e.g. leather goods that they would state are exotic while it is just the print or kashmir (as wool product) or fur. Yes there is high customs fees almost double the price of the item which was added recently if you buy from abroad . Again this is a deterrent for a lot of buyers. Adding items to favorites not always works.
SELLER: you items are exposed to large number of buyers globally. Again seller description moderation is not good idea as they may prevent your items from being available globally or not show up in search. Selling fees could be described clearer on the website They charge 15% in most cases (12% plus 3% processing). Overall I had a good experience with VC as a buyer and seller. hopefully they can figure out how to improve search and eliminate the moderation.

I ordered three items all in my size according to Vestiaire’s size chart. One was completely wrong, and the other two were stretched out to the point that I could not wear them. Two of them also did not meet the quality of what was stated in the description. I have been trying to return them for 3 days. They have been in contact with me, however they “are waiting to receive the pictures of the discrepancies in the items.” I sent in multiple pictures for each item WITH the original request to return the Items. I spent $70 on items that I can not wear and to resell them on Vestiaire will cost me $60 in total! I am very disappointed not only in the quality of the items that I received, but in the customer service practically refusing to let me get a refund OR simply return the items. Of course I want a refund, the size guide ON VestiaireCollective was incorrect. I did not just spend $70 on items that are useless to me, just to take time out of my schedule to contact them and be refused to do anything about it. I AM DONE. Ps. If the issue is fixed in the future I will gladly remove this review.

Your app is trash in terms of weeding out scammers. You don’t allow for customers/users to flag account as scammers or items as fake when someone posts items with pics taken off eBay listings that isn’t their account and you also filter out comments on items when someone tries to warn others that a particular sale is a scam. You review the posts BEFORE allowing them to be made and then don’t publish them. How is anyone to know when they will get scammed. I’ve tried to buy multiple items off one person and both times they held onto the money for 5+ days and never sent the item, yet you allows them to do business like this. That’s absolute bad business as a service you provide because you’re protecting the scammers and not the buyers!!! You need to address this problem. Let people report scammers or let people write unfiltered comments on items or seller account so other can see when there’s a problem!!!!

l got a pair of shoe mentioned VERY GOOD CONDITION but when l received them they had two parts of leather peeling off and the seller didn’t mention it. l emailed Vestiaire collective and they asked me to send some photographs clearly showing the problem areas. FINALLY GOT A GREAT REPLY “Vestiaire Collective does not exchange or return of items bought from individual seller. l have gone ahead and enabled the put back on sale button on this item. Which means you can put it back on sale with just a few clicks and at a lower price than the commission would have been for this item. l hope this is helpful, but don’t hesitate to get back to me if you have any questions regarding this. Alejandro for vestiaire collective” So, why did they ask for pictures if they weren’t even going to do anything about the problem? They charged me for authentication and control fee when they didn’t check the product before sending it to me. When l find the problem, it’s my fault. Nobody can use VestiaireCollective to buy things with that service.

Extremely difficult to use. Sometimes they will request more photos but will not give any further information so you don’t know which ones were not good or how to improve them so they can list your item. (Made even more ridiculous by the fact that they were the same photos that they had accepted previously). Extremely low suggested pricing on NWT items and if they deem your price too high they also will not accept it. If someone makes an offer on your item and you accept it the offer is not binding and immediate payment does not happen they give them 24 hours to pay with no repercussions if they do not meanwhile all other offers have expired while you were waiting for nothing. Tried to pull my items and it wouldn’t delete them so I ended up just deleting my entire account. Definitely will not be using VestiaireCollective/site ever.

Several times I have ordered an item, only to have the order cancelled because there was a flaw that they didn’t even run by me. I silent been fine with the flaws, especially since these are often items I cannot and will likely never be able to find again. It’s genuinely infuriating, and giving you a $15 off coupon for orders over $100 is a laughable compensation. They need to go back to actually utilizing the quality control and reaching out to customers because why else are we paying for it?! It’s absurd. They also updated saved searches to no longer take you to the item you were notified for. It just lumps them all together, and often I’ll get a notification singing was uploaded, click on it, and it doesn’t even show up despite just getting the notification. Awful experience for app navigation, I hate the update. Don’t use this service if you have high expectations when you spend lots of money.

I am both a buyer and seller on VestiaireCollective . Vestiaire has lots of potential but they still have lots of work to do. For example, they won’t let you submit professional pictures that you edit yourself. I’ve had many photos taken down for them saying it was taken from online when in fact I took the picture and edited it. Whoever is in charge of cropping and editing the photos after you submit them should be fired. They look horrible. Another thing is only select items are available for international shipping. I tried to buy sunglasses from a seller and Italy and they said they would ship to me. However it is not allowed by Vestiaire. All Vestiaire said is we are working on it. This is not appealing to customers. Your hurting yourself and losing money. Get together with your operations director and figure it out.

So apparently since all labels are generated from Vestiaires account, if a buyer refuses delivery and an item is returned it is returned to Vestiaire as the shipper. That item is not returned to the seller but is returned to the shipper which is Vestiaire. BUT THE VESTIAIRE representatives were not clued in on this. So here I am going back and forth with these people, through a chat window mind you because there is no other way to communicate with this company and these people are telling me they have no way to trace an item that was returned to them as the shipper.

WHY IS VESTIAIRE HAVING UNDELIVERED ITEMS SHIPPED TO THEIR WAREHOUSE INSTEAD OF BACK TO THE SELLER???

Meanwhile the tracking on the label clearly shows that the item was shipped from one location but returned to another, it clearly shows it was returned to VESTIAIRE NY FRONT OFFICE, SIGNED FOR BY FD. ALL IT TAKES IS ONE PHONE-CALL TO UPS.

These people have been investigating this matter for weeks and still cannot locate my item. UPS CONFIRMED IT WAS DELIVERED TO THEIR WAREHOUSE. I am unable to open a claim with UPS because I am NOT on account as the shipper.

At this point, I believe this company is scamming us as sellers. Neat little trick to fictitiously order expensive items through direct ship. Then claim the buyer refused delivery and have them returned to their warehouse. I am truly disgusted and disappointed with this company.

STAY FAR AWAY FROM THESE SCAMMERS

I wish there was an option for 0 stars. Not only do they sell fake designer merchandise, their customer service is a joke. I paid full price for a Prada bag that was supposed to come with authentication cards and a dust bag - it came with none of the above and was a clear fake - crooked logo, no lining, rusting zippers. It was nearly impossible to contact a customer service representative, and the phone number they gave me to contact them was invalid. After months of trying to contact them via email, I was given a prepaid return label for them to “reassess” the bag. After shipping it back, they emailed me 1 month later that the bag was authentic and they would not refund me, but rather mail it back to me. 3 months later, I have not received a tracking number nor the item. Luckily, my credit card refunded me since the entire transaction process was proven illegal and fraudulent. Save yourself the headache and delete VestiaireCollective.

Was using and loving this site but received a request to change password. Tried to change password and it would not let me do so, then because it would not let me change it my only option was to deactivate thinking I would sign back up..., now I cannot get in at all. I get an error message. There are no contacts listed for helping you with app problems....
Bad business when you cant contact anyone to get issues fixed with an app.

I was notified today that issues were resolved and can now log back into VestiaireCollective. I still cannot get back in and cannot get anyone to contact me to help resolve this issue! In the message they said I could contact them with a live chat, I tried this and a “robot” said it couldn’t help with this....I am SO frustrated!! Worst app EVER for trying to get a real person to help fix.

I like many of you went onto Vestaire to sell and buy products. I like you was misled, they either allowed the buyer of my first sale to keep my bag without paying….. Or they kept it themselves . Needless to say I was never payed and my sale went out December 18th. When I contact them on the stupid chat line their agents follow the same strategy . They play dumb , Nee dreferwnce numbers, etc. well truthfully each of them knew exactly who I was. If your trying to get your property or payment back I suggest you stop wasting your time and add your complaint to mine …. Contact Federal Trade Commisssion and Put These Thieves in their place! Don’t stop there, make formal complaints to apple. There are hundreds of us, they won’t ignore everyone . Get them taken off VestiaireCollective Store so they can or steal from innocent people Any more !!!!

Great way to buy and sell real silver, gold, and name brands since you have the items sent to a jeweler who inspects it first and verifies everything. I didn’t give 5 stars because I just sold a piece and I’m a little confused about how the whole process works from here. I printed out the shipping label to mail, and then I mail it to the company who will verify it and if everything is ok the deal is completed and I get my money and the buyer gets the jewelry. But I can’t pull up info in my account that I think should be there that provides the details about the sale and how it’s calculated and more. Hopefully I can find out if I’m doing everything right today

The best Chanel, Dior, Louis Vuitton and mink coats on the planet. The best for the least amount of money. They do not get mad if you tell them like it is. Fast shipping. Easy returns. Chat with us is extremely easy and fast. I cannot get enough of it. Some glitches on the software. All over the planet you can buy from. I wished I would have known it sooner. I love the premium subscription. You get free shippings. One for each month. Keep it up Vestiaire collective. You are simply the best and of course European. The cream of the crop.... Muah!!!!!!

I have purchased 4 items that came with defects. Missing shoulder pads which are critical to the look and function. Sleeves have been drastically shortened. Hem lines have been shortened. One coat I purchased came with one shoulder missing a shoulder pad and both sleeves shortened. I filed many disputes and the company makes me send them back to France from USA. Customer service is nonexistent. Individually they have told me things that are conflicting and made empty promises. The software itself has problems letting you watch an item. It doesn’t always work as it should, very buggy. Charges of item verification keeps going up and there isn’t a choice to skip that “quality control”, during which they fail to find critical problem areas multiple times.

I paid the extra money for the authentication and they said they did so but when I received the shoes they were counterfeit. I had to argue go back and forth with them and even send pictures comparing an authentic item. They even admitted previous buyers returned the shoe due to sketchy authentication. Don’t buy from here. This is the response I received they will never see my money again:

Thank you for returning this item and for your patience while we investigated your recent order.

Our team has now checked the item again, and we agree that the item does not perfectly match the seller’s description.

We will therefore be issuing a full refund, and you should see this reflected in your account within the next 5 working days.

We would like to take this opportunity to sincerely apologise for our mistake with this item, and thank you for raising the issue with us. We want Vestiaire Collective to be a place where our community can buy and sell with absolute confidence, so we’re genuinely sorry that this experience did not live up to expectations.

We hope to see you on Vestiaire Collective again soon.

The Vestiaire Collective team

I have been a vestiaire user for over a year now and use it very frequently. I love purchasing from the website but have had numerous issues with selling there, all having to do with unpaid shipping fees on vestiaire. Unfortunately, at this point it has cost me a few hundred dollars out of pocket when I was supposed to have everything paid for. They are slow to respond to claims and only give you three days to sort your end before closing out the issue, despite some items being sent cross country and being lost completely. Recommend them for buying products, but you’ll have a much easier time selling elsewhere.

I’ve done a lot of research on realisation par dresses specifically, comparing details on the authentic ones vs the dupes made by Chinese manufacturers, in order to safely buy them second hand from other apps. However, I was excited to begin using Vestiaire Collective with the assurance I would 100% receive authentic pieces. Very quickly, I realized there were many obvious fakes listed, and one particular seller was labeled “expert seller” and had sold multiple fakes. I contacted their customer service and they denied the possibility of one of their specialists ever letting that many fakes process and said they would leave a note for the warehouse... what about all the poor buyers that have already been scammed?? This company has built false trust and clearly has no validity. I’ve even heard of other buyers receiving fake LV bags. They are a scam.

I have had really good experiences with VestiaireCollective. I have purchased several items and I love having access to designer items from across the world and knowing that it goes through Vestiaire for quality inspection first. One item slipped through the inspection process (was listed as good condition but received a bag in fair condition)…customer service handled it very promptly and I was able to return it for a full refund. I like being able to negotiate with sellers as well. I have started listing my own designer items here as well. The only thing I would add is the ability to flag replicas or mis-represented items that may have slipped through quality control. Sometimes customers have a better eye than the pros!

My latest Louis Vuitton dream has come true, the bag I purchased on this site is in NEW condition and the latest model. To top this off it was at a lower cost than on any other internet seller or site. Believe me, it was the lowest cost and best condition I shopped this handbag for months. When I saw the Louis bag on this site, I sealed the deal. The seller sent the bag, along with receipts to the company for authentication and to make sure it matched the description. It is an A+++ bag, in diamond condition, the company inspector tagged it and it was sent from France to New York, the handbag is flawless.
I hope you find what I did; the best quality and price on a high end item. What more can be said? Fabulousness on all fronts.

Love the prices and quality control is fantastic! An item that I purchased didn't pass the quality check, and they sent me a new price offer and high-quality pictures with descriptions of the issues that the seller didn't say anything about! And it was pretty big issues, so I decided to take my money back. I really appreciate their honesty and work!

It’s great that Vestiaire authenticates for you so at least you know that what you’re getting is authentic when you get it. The problem is that Vestiaire allows sellers way too much time to ship items out once the item is sold, 30 days is a ridiculous amount of time to allow someone to ship something! In what world other than Vestiaire is it okay for someone to pay for something and then have to wait 30 days for it to come if it comes at all?! Vestiaire do better! Hold your sellers to a higher standard, the buyer has no recourse in this system other than to wait for a seller to respond or flake out! That is just wrong! If sellers are flaking or taking 2/3 weeks to ship flag them as non complaint sellers so the us buyers can avoid them!

I am giving one star because it deserve it. I am having a message saying “hey, our shipping fees has decreasing ! start shopping” I said ok, let’s see this wonder happening, and when I try to put some item in the shopping cart, the actual fee it’s higher than before :)) I am sending them a message to ask them why they do this, why they lie in this way and I get a message “we’re sorry that you are not happy with out shipping fees”. Now they said that their commissions has decreased but they raised the shipping fees for the customers which is the most expensive shipping that you can find on any other shopping platform. I would recommend to anyone who want to sell anything to go to ebay or whatever something else because VC it is a big scam and money waste for both sellers and potential buyers. Very disappointed !

A month in, and I’m using the Affirm app to pay for my purchases (3), here to say that I have a chunky loan to pay for 3 months now. After all the processing and such coming from overseas, and it still hasn’t arrived, yet I still have this loan.

- Finally a response back saying one of the items are disclosed because it doesn’t ship to my location, yet the payment arrangement has been intact. (Not sure how I can get my refund).
- One vendor aparently has sent the item to ship back to their location...which is a definite scam...once again, my payment arrangements are STILL in tact. Have yet to hear back if they’ll actually ship it to me this time around.
- One other item hasn’t arrived just yet.

On the other hand I really do hope my experience will change, I spent a chunk of my paycheck on small items.

Cons:

Bummer for me.

Either processing takes awhile or there was some type of error that’s been overseen.

Very long wait time.

Not really great up to date updates on the processes, processing, or processor. Better yet not detailed enough.

Not the best app out there.

Pros:

Easy app, easy fish, easy payment options.

I have looked at several items and read the reviews before asking a question. It seems that a lot of the sellers never respond and some postings have been up for months based on when a question was asked. I’ve also made bids on items with no response. Not sure if the sellers are even active or just left a listing up and never visit the site. I’m concerned about buying something and having the seller never follow through or having trouble with the product/ item not as described and having no recourse. It doesn’t seem like there are enough checks and balances on this site requiring the sellers to stay active, respond to buyers, post additional pictures, respond to an offer.

There has been defects for far too long for VestiaireCollective to be a 5 star app. The most (for lack of a better word) annoying one, being that when you select what size you’re looking for, you’re flooded with sizes surrounding the one that you’ve chosen. If I chose a size, I expect to see that size and not ones that I didn’t select. Unfortunately this has been the case for a very very very long time (i’d say years, but I can’t remember. I can definitely say at least a year because I am certain of that.) But as for the services, i’d definitely give it a 5.

The new app updates are so terrible and bug ridden that I’m going to start shopping on other sites. It is ridiculous how bad the new app is.
The interface is jumbled and the UX is awful, there are so many unnecessary clicks and confusing actions. Wishlists and favorites disappeared for awhile. It’s nice that they fixed that but VestiaireCollective is SO unresponsive that it takes forever to do anything. I don’t know why they felt like they needed to ruin a good thing. Aside from it being the more expensive luxury consignment site, it had the most authentic range. Unfortunately it has lost me this point because it is such a poor user experience trying to shop with them.

I only gave this one star because there’s no option for zero stars. I have had 2 buyers negotiate prices with me that I have accepted (Balenciaga item), and then fail to complete the purchase, i.e., pay. VestiaireCollective does not display buyer i.d. information so I can’t tell if it’s the same person or a new person, and I’m negotiating blind. VestiaireCollective also has no option to email customer service, so I’m stuck trying to call the UK or France to find out what’s going on. So far, it’s been a colossal waste of time. It feels like the same scam experience I’ve had on Craigslist. I’d be better off on ebay. I give the service a big fat zero. VestiaireCollective is fine. But there’s no actual business to back it up.

At first the service seems to be a heaven for the buyer - such a huge collection of rare items from all over the world with great prices. But when you actually start buying you feel like you are being scammed:
1) buyer have ridiculous 30 days to send the item - and no guarantee they actually will
2) you cannot directly contact the seller, comments are largely being ignored by most of the sellers
3) no legit rating (expert seller is a very vague, not community based rating) and no possibility to leave a review of the buyer
4) as of October 19th, I can no longer login into VestiaireCollective or website getting Unknown or invalid email error, when I have been using this email for months, it just suddenly stopped working and I don’t know what is happening. The customer service is experiencing overload and will get back to me in 3!!! days!!! I don’t know if it has been hacked and my information has been compromised, what happened to all of my orders, etc etc.
Using VestiaireCollective/service is a huge gamble!

VC may have a good assortment of luxury items, but there’s no guarantee you’ll actually ever receive an item you purchase. If a seller has already sold an item or decides they don’t want to ship it, VC will follow up with them only twice in 30 days after the initial sale, and will refund you only after the 30 days. Sellers are not penalized at all, so you have no idea if you’re buying from someone reliable or not. And for all your trouble, VC will give you a $15 credit, but ONLY IF you spend another $100 on the site. How generous... bottom line, there are other, better luxury platforms that care more for customer’s needs than VC.

This site has so many great items but 3 of the 8 things I have purchased , the seller never shipped and have to wait a month to get your money refunded. 1 of my items didn’t match the description and they refuse to accept returns. 1 item had a missing dust bag and they wouldn’t allow the seller to even ship ( although I offered to pay shipping ) Very disappointed with this site :((((

I’ve read so many bad things about this website but I’m hear to say THEY ARE NOT TRUE! I’ve had an easy experience buying high end bags with this website and even when I had a question and I sent customer service an email, they responded with in an hour. So far I can only speak for the items I’ve purchased and can say it’s been a breeze.

Bought a scarf at the beginning of Feb and be the mid of March, I found the item showing at the custom clearance for 2 weeks despite that I have paid importing tax with the website! Called several times to their costumer service and they are useless and the carrier is a French one heh could not even provide a phone number to call?! I just got an email by the websites that indicated I would need call a number to pay the importing tax again and then refunded by the website. Yes the phone was an invalid one!
Really just want to get my money back and forget the scarf! What a pain!