Contact Vestiaire Collective Support

I opened an account for the purpose of selling one pair of shoes. I listed them for exactly the same price I found on the brand’s retail website. I accepted an offer for $100 less than that price. The company required me to send the shoes to their website so they could authenticate them and they sent me a label. I packed them up and dropped them in a FedEx drop box. Four days later, the tracking was not updating. I emailed the company and they brushed me off and just said the tracking is often slow and not to worry. The next day I attempted to log in to my account to track the package again and my account was deactivated. I emailed customer service and was told this: “As per checking, we still didn't receive any updates in our tracking number we need to open an investigation for us to locate the parcel.” When I asked about my account being deactivated and asked them for the tracking number, they told me this: “Our experts confirm that we received report that the owner of this account was putting luxury items on sale at prices far below the market that's why our experts decide to permanently closed the account.” I literally had nothing listed and had only ever listed the shoes. They refuse to give me the tracking number. I really think they are just going to keep them and never pay me. They have no customer service phone number and they’re located in Europe. I’m so upset.

GTA V San Andreas “Simeon” once said, “You tell me what you want, and I will very carefully explain to you why it cannot be.” First review that appeared for me was “SCAMMER CITY” and it wasn’t what the user said within his context but more so the company developer team response that helped me dodge a bullet by downloading this app. When coming face-to-face with a thought out and well explained paragraph(s) they didn’t only, in summary, tell the person that it’s out of their hands and everything is moderated AUTOMATICALLY. Which is an incredibly red flag for a LUXURY app that people are spending hundreds if not thousands of dollars on to get scammed. But they accept that fact and do nothing to change it but explain their badge might get hurt for taking your money after grueling hours of work and you want to look nice and you see reviews that might be from competitors and buy the item not knowing they’ve been stolen from. The app and the company and website itself is a failure and with that being said, they have full potential to hire a customer service team as a luxury application that can help battle against the issues within their own system. Take it as a note that they don’t care about helping you, if you need help go to the settings and hope it works out and deal with it, at least that’d be the most honest way of putting it.

I ordered three items all in my size according to Vestiaire’s size chart. One was completely wrong, and the other two were stretched out to the point that I could not wear them. Two of them also did not meet the quality of what was stated in the description. I have been trying to return them for 3 days. They have been in contact with me, however they “are waiting to receive the pictures of the discrepancies in the items.” I sent in multiple pictures for each item WITH the original request to return the Items. I spent $70 on items that I can not wear and to resell them on Vestiaire will cost me $60 in total! I am very disappointed not only in the quality of the items that I received, but in the customer service practically refusing to let me get a refund OR simply return the items. Of course I want a refund, the size guide ON THE APP was incorrect. I did not just spend $70 on items that are useless to me, just to take time out of my schedule to contact them and be refused to do anything about it. I AM DONE. Ps. If the issue is fixed in the future I will gladly remove this review.