Goldenwest Mobile Banking Reviews

by Mickey The Very Angry

Goldenwest just got recently updated including a complete GUI overhaul and it’s horrible. The old interface was so much easier to manage and very straight forward. I can’t find where anything is on this new interface and what I have been able to find so far, is over complicated when you compare it to the old update.

Example: credit card or loan payments. It used to let you right on login if there was a balance due and when it would be due. This new interface requires I click into the loan and find where and when it’ll be due. Why can’t they have the info up front like they used to? The other issue I’ve been running into is the constant crashes in Goldenwest, the old one used to never crash- this new interface updated app has crashed 3 times in less than 5 minutes. I’m on a newer iPhone and I always close out apps not in use, so it’s not a memory issue.

If it ain’t broke, don’t fix it! GWCU, please go back to the old interface or work on improving this new interface. As it currently sits, this is unusable.

by JustanIrishlad

The latest version of Goldenwest is horrible, buggy, slow, non-intuitive and crashes frequently, even before displaying the sign on fields in some cases, and this is on an iPhone 12.

First of all, the password requirements changed and you can no longer use Touch/Face ID with it. It gets stuck when trying to login and will not allow you to confirm your personal info. A very generic message “an error occurred processing your request, please try again” which cannot be bypassed.

Fix this mess and tell CUNA to do better software testing before forcing these updates onto their customers and ultimately CU members.

by DallynZ

This is literally my first review. That shows how bad this new update is. Nothing was wrong with the new app and now it’s like they’ve stepped 10 years back. I can’t have an easy drop down to switch between my personal and business accounts anymore, it’s crashed multiple times, facial recognition hasn’t worked correctly, the interface is now clunky and not intuitive at all. Why break something when what they had worked just fine?

by Edconger

First off if I didn’t trust GWCU and need to use Goldenwest I would have deleted it. It felt wrong to input my social to log in, then to be forced to create a new password because they changed app version was ridiculous. Now the new layout is so plain, doesn’t make sense at a glance, and the font is small(and I’m not that old). My kids and mother all complained about it.

Definitely a downgrade from previous version. Hopefully I will just get used to it or find something they added that makes it better.

by Rickytickyt

Goldenwest shows the basics and gives the basic functions to manage your finances. It even tries to give you financial insight by showing how much you spend in a month. However, if you have multiple accounts the spending is graphs are unclear because it does not account for the moving of money from one account to another. Also, showing how much money is coming would be an amazing and important feature to include to show how much money you should be spending or how much you should reduce your savings.

by Babaca De Macaco

Goldenwest seemed to work fine but for some reason stopped working for my mobile deposits. When I called customer service they seemed rather indifferent but the mobile deposit worked with MACU’s app. I tried again (about six months later) and it still won’t work. I deleted Goldenwest and reinstalled it and it doesn’t work.
I was with Heath Care Credit Union for almost 30 years and ever since the merger I have been unimpressed. Needless to say I am switching credit unions.

by Maddie5623

I loved the GWCU app before this latest update. I don’t write reviews on apps, but this deserves it. The old version was so easy to use and navigate. It had fun colors, and overall was a good app. The redesign is awful! It’s boring and with this new update it required me to re-verify info. I find the new version to be a little more irritating to navigate, when everything you needed basically was on the Home Screen in the old. Change bugs that need to be fixed but go back to the old design!!

by Chave3034

I thankfully always have some money in my savings but I feel like the math is always off. The available balance is always different from when charges do clear my account, it’s just frustrating for budget reasons. I have also talked to a few people and they express the same frustration with Goldenwest . I also sometimes have issues with Goldenwest actually working and my phone is up to date. Everything else on my phone works fine.

by TheMovieM8niac

There are interesting blocks, such as accessing your account, without “special permissions.” And to use the ATM, your card must be slipped in 2x. I’m unsure if that’s some bizarre security method or what, but it tends to catch me off-guard—especially when I’m in a hurry.

The people are what make this app a success. I had a check no one would take, from an attorney no less, that wound up costing me numerous late fees. I ended up going to the bank it was written from, cashing it, and inserting the funds into my account. Because the fees accrued over the weekend, I lost a lot of money!

by GraphNick

With the latest update it is a pain to switch accounts from my personal to my business account. It used to have the option to click onto another account to easily switch to so that face ID could then log into that account, but now that is no longer available and must manually type full username/password to switch accounts. Please make it easier to switch accounts like it used to be. Other than that, Goldenwest has worked great overall.

by Vidal.

I have to say I used to love Goldenwest. The user interface was awesome, it was bold in its coloring with deposits and withdrawals. But the update is HORRENDOUS. More than half the time the login malfunctions and it says something went wrong. The interface has gone down the tubes. It’s hard to make sense of my statements now. I feel like they went with a cheaper design because the other one might have been too costly or something. It’s really disappointing.

by Pgbean56

I'm partly satisfied with the new version, but one significant question; what is the sense of providing a $$ limit exceeded alert if you don't show the transaction amount. What used to take but a moment to review and dismiss a known transaction now takes several minutes to login, search through all transactions, then decide that the transaction was OK. If Goldenwest is that starved for attention give it a roommate.

by JessDeWill

I would have given 5 star but you changed the way you do transfers and it is more complicated plus harder to see account names. Just really don’t like the new updated transfers. I like simple but you made way more complicated. I also preferred the way USUCU showed account activity. Yours doesn’t read as well. Otherwise Goldenwest is okay. I do love how is it easier to transfer and save other accounts that are friends to pay them easier.
I also liked the old version of looking at accounts. You have made it harder to read I wish it read better.
And the print is smaller. Please change the looking at accounts and accounts activity to what you have on your photos showing Goldenwest

by ThaneQ

I really like the Touch ID and improved interface. Goldenwest works well and now allows me to see all the information I wanted from the website. I LOVE being able to deposit checks remotely, however the process is painful. Why can't I use the flash to improve the picture? Why does it erase everything and make me start over if there is something wrong with the image? Why do I have to select my checking account if that is the only choice? Sometimes it takes me several tries to get a check deposit to work, but it is still easier than going to the credit union. Thanks for the progress and technology adoption.

by Nateprice1969

Works well for checking balances and finding expenditures. I wish it had an easy way to schedule car payments that are paid to GWCU. If it’s an outside vendor I just use their automatic payment section and set it up but I can’t do that directly on the GWCU app. Also I wish there was a way to check CC rewards balance and prizes directly on Goldenwest . I’ve had to separately login to the website but forgotten the password and been locked out of my account. Only way to unlock is go to a branch which I don’t get a chance very often. Would be nice if the rewards were right in Goldenwest . Otherwise easy app to use. Love that it has Face ID bc remembering a thousand passwords is no fun.

by AO SLP

Goldenwest works great on my iPad, even allows me to look up routing numbers etc. while away from Wi-Fi! I especially appreciate the Mobile Deposit option for checks, as I have moved out of state and want to keep my GWCU advantages, the only frustration is that one of my employers uses electronic check printing and Goldenwest doesn’t recognize the printed signature as valid, so I have to deposit that one in another bank. The use of a flashlight helps keep my picture quality high enough for all other checks.

by Pastor Bob PTWM

Great app with a few more adjustments it would be awesome.
The transfer function should show debit card full payoff amount with interest.. I have to guess and make 2 transfers, or logon to the full site. Secondly mobile bill pay should let you edit an existing action in que like the full site allows. The card control function it’s life saver. I can turn them off until I find my wallet 😬

by Qtsatie

Called in because I had made a double payment to my auto loan and the bank didn’t show it as a double payment. Received excellent service from Taylor and she got an override and got it fixed for me. Excellent service always equals happy customer..

by Willy15wh

Hi hate how I can never confirm my checking account with PayPal because they say they have deposited so much in my Gwcu account and it never shows up so I end up having to use my other bank even though most of my money's is in Gwcu - looks like I should allocate more of my money at the other bank.

by Kylecan.com

I’ve worked with the staff at the office of this app credit Union several times the office manager is incredible and the tellers do a great job at making sure everything is done correctly.

Utah’s only nonprofit credit union deserves to have the most customers in the state. They are the only credit union that actually gives back to their customers.

by TravelingTimbo

It works well for your basic needs, I would like to see however an option to easily transfer money to child accounts (and check balances for them) without having to look up their account and share number to do so.

by MJP_300

I really appreciate the quick and easy access to my accounts. The main feature I would like to see added is the ability to make notation on transactions. I am able to do this online, but it would be good to be able on the mobile app.

by NotJessePinkman

Alright, so the largest reason I’m giving 5 stars is because the employees at the branch that helped me open an account where absolutely amazing. Goldenwest is super easy and nice to use. It has graphs for you. Super nice and convenient, I’m sure I’ll bank with these guys for a long amount of time (:

by Clemdarling

Goldenwest on iPhone seems to not like to share transactions, my phone is up to date, uninstall and reinstall Goldenwest but it still will not show me transactions. That needs to be fixed, aside from that GWCU is my long time bank and have been good to me so no complaints here

by Aspen83

I love Goldenwest. It is so convenient. On your full web site you have the option of adding a comment when transferring money from your accounts. Is there any possible way you can update the mobile app so that it has that option as well?

by WP Child

It would be nice if the mobile app would allow for multiple accounts to be seen on one screen at one time rather than having to look at one and then exit and signin to another.
Thanks!