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⚠️ Most reported problems ⚠️

Something else
71.8%

Not working
15.4%

Audio
7.7%

Photo/Video
2.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Crackle Problems 😠👌🔥

- Ads get stuck on the screen

- Casting feature is missing

- Movie freezes and glitches

  28 Reported Issues: 😵🆘🛟🚨📢

Frank Vecera
2023-07-24

Love Crackle but I get a connection Lost message every few minutes. My Internet connection is functioning and at highest speed available from Comcast.

Frank Vecera
2023-07-06

Love Crackle but I get a connection Lost message every few minutes. My Internet connection is functioning and at highest speed available from Comcast.

John A Larney
2023-06-27

Channel freezes continuously and locks me out.

Steve
2023-05-08

Crackle freezes on every commercial break. It makes the viewing experience painful.

Rick
2023-04-22

Crackle keeps freezing when it reaches a commercial I can’t even start or stop the commercial exit backwards and I can only start the entire show from the very beginning. I’ve been trying to watch one movie and I have to end up watching the first half of it over and over again.

K Mason
2023-04-15

Crackle is a joke. Freezes up 5-10 mins into the movie, every time. Then asks you to hit ‘Retry.’ Never works! What a joke!

Nate
2023-04-07

Any show playing through crackle on a smart TV freezes up shortly after the sound goes. Every. Single Time.

Angelina Reinecke
2023-03-23

Same problem as Edward Goldsborough. Dec 16 1922. Have reinstalled app on Panasonic but still no picture, just sound and a little orange wheel spinning. Then it just crashes.

Lois King
2023-02-21

When I play Crackle movies they play until they break for advertisements then I cannot get it back on. I have Xfinity and often go to Tubi which takes me to Crackle. I never can see the rest of the movie

Glenn
2023-01-28

Have not been able to use for awhile, always says error has occurred,Crackle is currently unavailable. try again later. I use the older version of Apple TV.

David Booth
2023-01-04

Freezing up. Ads are not showing at all. This is on a sony Android TV. Suspect Google Account

Edward Goldsborough
2022-12-16

Try watching any movie but all there is a frozen frame with audio sound . This is a issue that I can't resolve.Tried a reinstall but it is the same.

Steve
2022-12-07

Crackle is the only app that never works..wifi signal is excellent

Ricky Glaser
2022-12-03

I tried Watching 4 movies on crackle and they stopped every single time in the middle it's not my service it's your app.

John
2022-11-12

Crackles stops playing when ads are running on our vizio tv

Leo Paris
2022-10-22

By the looks of previous complaints about freezing video I suspect you have software issues either you can’t resolve or don’t care to. Ether way I don’t believe I’ll be using CRACKLE again.

Ralph Dines
2022-09-23

Movies played back on ROKU TV do not complete. Movies stop halfway through. This is a consistent issue. We live in the DC area and have hi-speed internet.

Teresa, Miner
2022-09-21

Trying to watch RIPTIDE and it freezes during the opening credits. I tried rebooting, restarting and everything else I can think of. It is annoying.

Willie Garnett
2022-09-01

dont look ner spect anser. movie and commercials (i hate), start srop . 47 min show,could take 1 hr 30 min.. 3 47 min shows toook 3 hrs. wow. not right. tanks

Jaclyn
2022-08-29

Having same issue “oops something went - wrong please try again later” every time at the same time in the movie. Not sure why but it is super annoying and I wish I could watch the whole movie for once.

Wilma George
2022-08-15

When using Crackle to watch The Coronor the movie stops and an orange box comes on the screen saying “oops something went wrong try again” but when you try again nothing happens. You have to exit the movie and go back in ,,,this happens at least twice during the movie and is very irritating because you cannot get back to the place it stopped! We h@ve given up because of this ridiculous problem every time !,

Meryl D Burke
2022-08-14

Viewing crackle on smart TV with Roku. Search is not working. It does not find the shows I search for but shows other shows that aren't even spelled with the same letters. Additionally I see shows that are available on my smartphone crackle app but they're not showing up on my television. I sent two messages to crackle through their contact us and they both got kicked back as non deliverable. Can someone from crackle respond?

Sundrya Denise Bassett
2022-07-27

App working but keeps freezing even though my router is nearby

M
2022-07-26

Crackle stopping half way throygh

M
2022-07-26

Crackle stops half way through movir

Deb
2022-07-02

I’ve tried watching Sherlock 4 times and each and every time it stops and says uh- oh, something went wrong and to retry. This is so freaking frustrating.

Roberta
2022-06-01

Movies on Crackle play around 30 minutes and then I get an error message to try again and again and again

Tracy Hasan
2022-05-26

I’m trying to watch ‘Les Norton’ on Crackle. But near the end of each show it says “Uh-oh! Something went wrong@. Wtf!?!

Showing 1-28 of 28

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About this app

Check out our Spotlight Channel for handpicked recommendations from the this app team. * Crackle features Nielsen’s proprietary measurement software, which will allow you to contribute to market research, like Nielsen’s TV Ratings.  Stream free Hollywood movies, TV series and originals on your favorite devices. Wait, free?  Filter genres like comedy, drama, action, thriller and fandom to find fresh hits and all-time classics.  Watch premium TV shows and movies from a full library of new and iconic hits.  Set up a free account to see fewer ads and to pick up where you left off on any device.  Fill your ‘Watch Later’ list with all your favorite titles.  Yes, free, always and forever.  All on-demand, without a subscription.  Visit  more information.