Crackle app not working? crashes or has problems?

Crackle Status

Published by on 2023-12-05

Stream free Hollywood movies, TV series and originals on your favorite devices.
Wait, free? Yes, free, always and forever.


I have a problem with Crackle

Are you having issues? Select the issue you are having below and provide feedback to Crackle.


problems reported in the last 24 hours

24 hour clock

Most reported problems


Reported Issues: 28 Comments

By Frank Vecera   9 months ago


Love Crackle but I get a connection Lost message every few minutes. My Internet connection is functioning and at highest speed available from Comcast.

By Frank Vecera   9 months ago


Love Crackle but I get a connection Lost message every few minutes. My Internet connection is functioning and at highest speed available from Comcast.

By John A Larney   9 months ago


Channel freezes continuously and locks me out.

By Steve   11 months ago


Crackle freezes on every commercial break. It makes the viewing experience painful.

By Rick   1 year ago


Crackle keeps freezing when it reaches a commercial I can’t even start or stop the commercial exit backwards and I can only start the entire show from the very beginning. I’ve been trying to watch one movie and I have to end up watching the first half of it over and over again.

By K Mason   1 year ago


Crackle is a joke. Freezes up 5-10 mins into the movie, every time. Then asks you to hit ‘Retry.’ Never works! What a joke!

By Nate   1 year ago


Any show playing through crackle on a smart TV freezes up shortly after the sound goes. Every. Single Time.

By Angelina Reinecke   1 year ago


Same problem as Edward Goldsborough. Dec 16 1922. Have reinstalled app on Panasonic but still no picture, just sound and a little orange wheel spinning. Then it just crashes.

By Lois King   1 year ago


When I play Crackle movies they play until they break for advertisements then I cannot get it back on. I have Xfinity and often go to Tubi which takes me to Crackle. I never can see the rest of the movie

By Glenn   1 year ago


Have not been able to use for awhile, always says error has occurred,Crackle is currently unavailable. try again later. I use the older version of Apple TV.

By David Booth   1 year ago


Freezing up. Ads are not showing at all. This is on a sony Android TV. Suspect Google Account

By Edward Goldsborough   1 year ago


Try watching any movie but all there is a frozen frame with audio sound . This is a issue that I can't resolve.Tried a reinstall but it is the same.

By Steve   1 year ago


Crackle is the only app that never works..wifi signal is excellent

By Ricky Glaser   1 year ago


I tried Watching 4 movies on crackle and they stopped every single time in the middle it's not my service it's your app.

By John   1 year ago


Crackles stops playing when ads are running on our vizio tv

By Leo Paris   1 year ago


By the looks of previous complaints about freezing video I suspect you have software issues either you can’t resolve or don’t care to. Ether way I don’t believe I’ll be using CRACKLE again.

By Ralph Dines   1 year ago


Movies played back on ROKU TV do not complete. Movies stop halfway through. This is a consistent issue. We live in the DC area and have hi-speed internet.

By Teresa, Miner   1 year ago


Trying to watch RIPTIDE and it freezes during the opening credits. I tried rebooting, restarting and everything else I can think of. It is annoying.

By willie garnett   1 year ago


dont look ner spect anser. movie and commercials (i hate), start srop . 47 min show,could take 1 hr 30 min.. 3 47 min shows toook 3 hrs. wow. not right. tanks

By Jaclyn   1 year ago


Having same issue “oops something went - wrong please try again later” every time at the same time in the movie. Not sure why but it is super annoying and I wish I could watch the whole movie for once.

By Wilma George   1 year ago


When using Crackle to watch The Coronor the movie stops and an orange box comes on the screen saying “oops something went wrong try again” but when you try again nothing happens. You have to exit the movie and go back in ,,,this happens at least twice during the movie and is very irritating because you cannot get back to the place it stopped! We h@ve given up because of this ridiculous problem every time !,

By Meryl D Burke   1 year ago


Viewing crackle on smart TV with Roku. Search is not working. It does not find the shows I search for but shows other shows that aren't even spelled with the same letters. Additionally I see shows that are available on my smartphone crackle app but they're not showing up on my television. I sent two messages to crackle through their contact us and they both got kicked back as non deliverable. Can someone from crackle respond?

By Sundrya Denise Bassett   1 year ago


App working but keeps freezing even though my router is nearby

By M   1 year ago


Crackle stopping half way throygh

By M   1 year ago


Crackle stops half way through movir

By Deb   1 year ago


I’ve tried watching Sherlock 4 times and each and every time it stops and says uh- oh, something went wrong and to retry. This is so freaking frustrating.

By Roberta   1 year ago


Movies on Crackle play around 30 minutes and then I get an error message to try again and again and again

By Tracy Hasan   1 year ago


I’m trying to watch ‘Les Norton’ on Crackle. But near the end of each show it says “Uh-oh! Something went wrong@. Wtf!?!


Common dislikes about Crackle app

- Ads get stuck on the screen

- Casting feature is missing

- Movie freezes and glitches



Have a Problem with Crackle - Movies & TV? Report Issue

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Common Crackle Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sony Pictures Television, developers of Crackle.


100% Contact Match

Developer: Crackle Plus, LLC

E-Mail: [email protected]

Website: Visit Crackle Website

100% Contact Match

Developer: Crackle Plus, LLC

E-Mail: [email protected]

Website: Visit Crackle Plus, LLC Website



About this app

Check out our Spotlight Channel for handpicked recommendations from the this app team. * Crackle features Nielsen’s proprietary measurement software, which will allow you to contribute to market research, like Nielsen’s TV Ratings.  Stream free Hollywood movies, TV series and originals on your favorite devices. Wait, free?  Filter genres like comedy, drama, action, thriller and fandom to find fresh hits and all-time classics.  Watch premium TV shows and movies from a full library of new and iconic hits.  Set up a free account to see fewer ads and to pick up where you left off on any device.  Fill your ‘Watch Later’ list with all your favorite titles.  Yes, free, always and forever.  All on-demand, without a subscription.  Visit  more information. 



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