MANGO - Online fashion Reviews

Ordered 2 items and received it in 3 weeks (when they actually stated that the order is delivered in up to 7 days) so I tried to track my package, but the tracking number is untraceable!! I had to literally wait until the courier company calls me (cause i had no idea what company they shipped through since its untraceable). After 2 weeks, I got an “invalid” tracking number show up when i clicked on the tracking number, but the courier company logo finally showed up, so I contacted them and asked where it is & after maybe a week or two I received the package.

However, one of the items didn’t fit well so i decided to refund it, i requested an at home pickup and waited a few days, after 3 days I received an email saying that an agent will call me and sort out the pickup, 2 weeks later & still no one came! I sent out 3 emails (no one even bothers to reply), I requested another return request, & still until this day... no one picked it up! I called the courier company today to pick it up, so I’m still waiting! But overall, my experience with this app is so bad, tbh I wouldn’t recommend it to anyone.

Such a shame that one of the biggest clothing brands are providing customers with such a bad experience, very unprofessional!

I’ve been ordering a lot the past couple months and everything was working well (except for “track” on the order page did not work on my iPad, only iPhone). Loved the this app app until now!
Latest update a week ago deleted my order history and nothing happens when I click “info” on the current order made after the update (the only order listed), so I can’t see the itemized list or anything pertaining to that order. I also cannot see order status, tracking, shipping status or anything else on both devices. I’m completely in the dark about any outstanding orders, what I ordered, what has shipped, when something will arrive, prices of items purchased and total, etc. It’s horrible! I only hope my orders are still being honored in an unorganized manner on their end even though I can’t view anything on my end. This needs to be corrected ASAP. Customers should feel empowered and able to access their own order history. As of now I won’t order from this app for these reasons. Also I’m awaiting several return confirmations, so I’ll see how well they manage that.

I’ve only purchased one thing from this app and it was a bomber jacket this past May. I purchased it at the beginning of the month and received it about 3-4 weeks later. I want to say this was due to COVID, but I’ve purchased products from Europe (they’re in Spain btw) during the pandemic and have received them a week later.

Anyways, I ordered my jacket as a large, but received a European large (American medium). I called them, they told me to check the conversion chart, but still exchanged my order for free, no questions asked. I understand they’re European, but if MANGO is available in any country outside of the EU, it would be nice if they converted the sizes to those countries’ sizes to lessen any confusion. As it is, they have a store here in America, in NYC!

MANGO try to make it looks Modern， but it super useless. When you ordered something, u can’t see the small pic on it, it’s only showed the item number. ( if you only buy one or two, it’s fine. But if you buy more than it, you will find out how useless it is, make things complicated). Otherwise after you order something, they will send you the shipping “information” which tell you, your order has been shipped, but with out tracking number. You have to go MANGO >your acct>your order to find the link of tracking information. And last thing, you brand always ship clothes as immediately shipping or 8business days shipping, so people always get the clothes after two or three weeks, that’s why customer need something easy and clear. But your app is not helpful at all. It’s probably the worst app for fashion that I ever used.

MANGO will erase all your information as you run through the checkout process. It looks slick but simple UX fixes and commands to dismiss a keyboard or tab would prevent severe errors from happening in the checkout process. I had to submit my cc info nearly 4 times before accidentally pressing the “MasterCard” option to move on. Editing and submitting a new address is also difficult if you hide the submit button under the keyboard with no proper way to click “done” on the native keyboard.

One more note... when I search for clothes and enter the product detail page, if I dismiss or navigate back from that don’t place me at the top of the search again. Take me back to where I left off. This is a native app not a mobile web experience, it should reflect that.

This is the second time when making payments and it changed the shipping address. There’s still some glitches on payment methods. I really wish they could have an hour window of modifying the order details before it is being dispatched or send order confirmation for transparency. The order took very long to dispatch but you have to wait till it dispatched, and it will take another long time to process. Should have more live help or better customer support for orders. I appreciate the team have improved the team rearrange the purchases section to be more visible. MANGO has still more improvement to do like transparency in shipping and order details.

I love this app but I’ve had more than a few problems when editing my cart. Each time I’ve tried to remove an item the wrong item is removed. I am certain that I am clicking on the correct item and this has occurred repeatedly. It is very frustrating and most recently a pair of pants I really wanted was deleted and then I couldn’t find those pants again anywhere on the website. Please check into this problem. It won’t stop me from shopping on line with this app but it is annoying. Thanks. :)

I live browsing for a while before making a purchase because I hate doing returns. I have noticed the site glitches after a while. In example today I couldn’t open the purchase items in my bag to double check size etc. I hope it was correct. Other then the occasional glitch I’ve been happy with my purchases.

MANGO and the website in the US is beyond buggy. I don’t even know how to describe. It removes items that I believe are in stock, however MANGO just fails and does nothing. The website brings you back to the home page?? It’s really not hard sort it out!! So many other retailers could have my money instead of putting up with this carry on every time I want to purchase from this app. Also no description of what the model is wearing, no reviews - we’re in the middle of a pandemic where no one can try on clothes, we need this information!! Again standard on all other retailers platforms.

I was in the middle of shopping ,putting items in the cart and when I finished I returned to cart to check out and Half of the items disappeared. No warning no nothing. At least hold the items in the cart for half an hour or so before somebody else can claim it. I was so disappointed!

Very slow to load, not like other websites. Also frustrating that the descriptions of items aren’t very good. And if you click on an item, the website takes you back to the very beginning of your search and you have to scroll all the way until you find where you left off...thank you, love your clothes!

Here is a list of enhancements for developers to improve the application.
1. Provide what size model is wearing and the model’s parameters, all clothes are fit/sit differently and it's better not only to see how it looks on the model also to know what size she/he wears.
2. Instead of writing an item that has 2 colors, it will be user-friendly if you provide radio buttons with colors, so the customers can see without clicking into the item to see colors.

I have been shopping from this app since 1998!! I love this app and almost half or more of my closet is this app. I can not stop shopping from this app, but i have only one thing that upset and frustrates me and that is their customer service strategies and how they do not offer any care to make up for things or please a customer especially when it is the company’s fault.

App still needs a lot of work.

PROS:
- love that you can scroll down selected items and find other pieces worn on model.
- this app saves/ keeps items in cart. Sometimes I get preoccupied and leave my cart for a while ;)
- like that you can change view from list to a grid.
- ease of use of filters.
- (not about app, but love this app’s styling/ layering of pieces!)
- love when they include a styled complete outfit photo along with photos focusing on the main item.

CONS:
- items are missing descriptions/ info. Especially important for me to see the heigh in heels of shoes, fabric materials, etc.
- can’t click on item once item is in bag to see descriptions. VERY FRUSTRATING.
- adding items to wishlist is not visually clear. I think the empty heart and filled in heart on their website communicates this better.
- should link pieces from lookbook.
- should have more lookbooks for styling recs!

this app must have the worst IT department in history. MANGO doesn’t even open—it immediately crashes. Their website has similar problems where things disappear from your shopping bag even when they’re still available. I tried emailing customer service and the address no longer exists. Great clothes but seriously has the worst IT infrastructure imaginable. Please invest in your systems this app! I want to buy your products but often can’t because of how poorly maintained your website and app are.

There is a bug with wishlist - open wishlist, open any of the items in the wish list and then click back button. You’ll get redirected to the home screen and will never be able to reopen wishlist again. Very annoying.

Never had problems with MANGO until now. The last order I did never was processed, although it charged my card... “to easy” the devolution, it’s been weeks since that happened and still They don’t charge my money... In the other hand I gave it a second chance and ordered again... theorder was successful but I don’t receive anything and it was 10 days ago...I can’t even access to the section of “my orders” So disappointing.....

I was waiting for these shoes SO MUCH! And finally they made it back to stock only in my size! I’ve noticed that it happens usually when this app’s bestsellers are in a very limited quantity, and its a little sad. But still, I’m happy that those shoes are back. Please make more of the shoes in this kind of style!

Love shopping at this app. The website and now this app App works great. It makes it easy to browse through MANGO and go over the amazing clothes and accessories they have. I have made purchases thru MANGO with no problem. I love this app Items.

It would like to suggest including a feature on MANGO with customer feedback on purchased items. I believe this would improve the online shopping experience.

Thank you!
Tala

Great app that provides a very clean and simple experience. Really enjoyed shopping on their site. Back buttons were efficient as it brings you right back to the item you were looking at.

The last update made MANGO supper laggy, and it no longer sorts clothes by different categories, only price range.
I only purchase black clothes so it makes extremely difficult to scroll down all the way to the bottom just to look for anything. I mostly sort by size and color so the list will be really short, now everything just takes forever to look it up.

I love this app clothes but MANGO is hard to shop. I find I have to go back and forth from the website to MANGO to find the things I’m looking for. Very frustrating! Please put the names of color choice items 🙏🏻!!

I love this app so far! I ordered two pairs of jeans that I hope will fit and are very stylish. this app is inexpensive but looks more than it’s price, that’s why I like it! Also MANGO is easy to use and I love that there’s an apply pay option.

Love most of MANGO - easy to purchase, wishlist is good.

Now the cons, app frequently crashes while scrolling, sometimes an item is sold out but not reflected in MANGO . Finally, it would be nice to have an option to move items in the shopping bag into the wishlist, instead of manually having to add it.

It’s not my first time shopping online... even though I live close to a local outlet, I enjoy online shopping.. it’s easy and certain...