Ordered 2 items and received it in 3 weeks (when they actually stated that the order is delivered in up to 7 days) so I tried to track my package, but the tracking number is untraceable!! I had to literally wait until the courier company calls me (cause i had no idea what company they shipped through since its untraceable). After 2 weeks, I got an “invalid” tracking number show up when i clicked on the tracking number, but the courier company logo finally showed up, so I contacted them and asked where it is & after maybe a week or two I received the package.
However, one of the items didn’t fit well so i decided to refund it, i requested an at home pickup and waited a few days, after 3 days I received an email saying that an agent will call me and sort out the pickup, 2 weeks later & still no one came! I sent out 3 emails (no one even bothers to reply), I requested another return request, & still until this day... no one picked it up! I called the courier company today to pick it up, so I’m still waiting! But overall, my experience with this app is so bad, tbh I wouldn’t recommend it to anyone.
Such a shame that one of the biggest clothing brands are providing customers with such a bad experience, very unprofessional!