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by Haya Al Khaled

Ordered 2 items and received it in 3 weeks (when they actually stated that the order is delivered in up to 7 days) so I tried to track my package, but the tracking number is untraceable!! I had to literally wait until the courier company calls me (cause i had no idea what company they shipped through since its untraceable). After 2 weeks, I got an “invalid” tracking number show up when i clicked on the tracking number, but the courier company logo finally showed up, so I contacted them and asked where it is & after maybe a week or two I received the package.

However, one of the items didn’t fit well so i decided to refund it, i requested an at home pickup and waited a few days, after 3 days I received an email saying that an agent will call me and sort out the pickup, 2 weeks later & still no one came! I sent out 3 emails (no one even bothers to reply), I requested another return request, & still until this day... no one picked it up! I called the courier company today to pick it up, so I’m still waiting! But overall, my experience with mango is so bad, tbh I wouldn’t recommend it to anyone.

Such a shame that one of the biggest clothing brands are providing customers with such a bad experience, very unprofessional!

by Lucy<3er

I’ve been ordering a lot the past couple months and everything was working well (except for “track” on the order page did not work on my iPad, only iPhone). Loved the mango app until now!
Latest update a week ago deleted my order history and nothing happens when I click “info” on the current order made after the update (the only order listed), so I can’t see the itemized list or anything pertaining to that order. I also cannot see order status, tracking, shipping status or anything else on both devices. I’m completely in the dark about any outstanding orders, what I ordered, what has shipped, when something will arrive, prices of items purchased and total, etc. It’s horrible! I only hope my orders are still being honored in an unorganized manner on their end even though I can’t view anything on my end. This needs to be corrected ASAP. Customers should feel empowered and able to access their own order history. As of now I won’t order from Mango for these reasons. Also I’m awaiting several return confirmations, so I’ll see how well they manage that.

by Elliott78!!

This app will erase all your information as you run through the checkout process. It looks slick but simple UX fixes and commands to dismiss a keyboard or tab would prevent severe errors from happening in the checkout process. I had to submit my cc info nearly 4 times before accidentally pressing the “MasterCard” option to move on. Editing and submitting a new address is also difficult if you hide the submit button under the keyboard with no proper way to click “done” on the native keyboard.

One more note... when I search for clothes and enter the product detail page, if I dismiss or navigate back from that don’t place me at the top of the search again. Take me back to where I left off. This is a native app not a mobile web experience, it should reflect that.