Best Buy Reviews

Overall, love BestBuy , happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn’t working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, BestBuy works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of BestBuy . PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried “the phone tree” 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don’t even bother telling me to call geek squad, they have no clue. If you’re gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.

The regular shopping part of BestBuy is fine, but there is a HUGE glitch in the credit card account part of BestBuy ! If you have the BB credit card and pay through BestBuy , be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because BestBuy says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.

Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.

I have had BestBuy less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded BestBuy and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on BestBuy . I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...

I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.

I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in BestBuy Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use BestBuy to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run BestBuy the same way.

The other day I made two pretty large purchases within BestBuy. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within BestBuy , though this may be related to my purchase history issues. Overall, I would say that BestBuy is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.

I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(BestBuy gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!

The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app.
I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. this app has something great and with this pandemic they made it easier to get our family electronic needs.

Company offered a promotion to receive my product on sat may 16. Up until checkout everything was accurate. Once payment was accepted the send a receipt changing the delivery date with no notice being provided. I won’t be able to get my package (tv) on Tuesday because I’m not home. I call best but spent 3 hours speaking with 3 different people only to provide me with an the answer “oh well there’s nothing we can do” they acknowledge it’s their fault and even tried an attempt On their end and the results were the same. It will say one thing and then after will change the date. They then told me I pretty much out of luck. Pay the shipper $50 to arrange a different day or let the TV get stolen and call them back to file a claim and maybe see if they’ll replace or refund. I asked to speak with their ethic and corporate rep but was provided a fake number and supervisor disconnected.

I’m constantly getting an “Internet connection is required” notification when I open up BestBuy on my iPhone X and it’s ridiculously annoying! I use BestBuy everyday and it’s a gamble to see if BestBuy opens up properly when I tap on it. I can’t access anything on BestBuy every time I get that message and it’s literally about a 10% chance that it opens up fine when I want to use it. I have unlimited data so there is no reason to be having this issue. When this stuff happens I have to close BestBuy multiple times and let like 5-10min pass before trying to open it again for it to work properly, if it even does. The only time I do not have this issue is when my phone is connected to WiFi, which is fine when I’m home, but I use BestBuy more when I’m on the road. This has to be fixed already. I’ve had this issue for a couple of months already and I’m just fed up with it!!

Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? BestBuy needs model numbers in list view to serve its intended purpose which is to facilitate shopping.

EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place!

Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite BestBuy saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to BestBuy not working how it should.

I have had this problem before. Once you place an order and begin to process it, whatever credit card you choose is stuck in your memory for this purchase forever. I can’t change to a different card. Closing BestBuy and starting over doesn’t help. Clearing Safari doesn’t help. Restarting the phone doesn’t help. What was there is still there. Today I added a card. The process failed because I entered an incorrect expiration date. I went back and corrected and saved the date. A review of purchase cards now shows correct date. When I go back to complete the transaction, the incorrect date is still there. And ain’t nothing going to budge it. Now I cannot order and pick up in store. I have to up there and waste time locating the item and then standing in a line longer than the pick up line. Not a happy shopper.

I arrived at the store and entered my curbside pick-up spot number. BestBuy said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and BestBuy did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to BestBuy to return later for pick up if needed.

UPS return labels could not be accessed or printed, forcing me to delete BestBuy in order to use a browser. At least let us use a browser if we want to and don’t automatically open BestBuy .

Searching is annoying when reviewing a list of products, wading in and out of details, only to switch to another app to send an email or answer a call, etc. Upon return to BestBuy my position in the search results returns to the very top and I have no clue where I left off. Furthermore, the products I’ve visited aren’t marked so there’s no visual cue left behind.

BestBuy makes browsing BB simple, but leaves me remembering that had I used a 3rd party browser that emulates a full sized web page none of these annoyances would be present.

BestBuy itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option BestBuy gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back BestBuy gave us an option to turn off marketing notifications, they really should bring this option back.

Sometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When BestBuy works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop.

Somewhat better than the website.
Apple Pay is handy and saves entering shipping details.

One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count.
Better to add more of the main info into the list page.

It’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all.

So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me.

If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on.

Well I have to say this is an app that I will be getting rid of. BestBuy caused me to miss out on a deal of the day due to not letting me sign in. It actually took 10 attempts and when I got in and added item to my cart it said I need to be connected to the internet!!! Not only was I connected the freakin app logged me in, just when I’m ready to make my purchase it says I’m not. I eventually got to a computer and the items were sold out!!! This has got to be the worst update of any iOS app ever.

That was during the week, the same thing happened on Black Friday! Wouldn’t let me into BestBuy via my saved password and fingerprint. Then if I enter information manually, it tell me “oops looks like something has gone wrong”, not only is this condescending (I know something went wrong I’m using the stupid app) it’s insulting to someone experiencing issues. So thanks for letting me know of the continued Black Friday sales that your app wouldn’t allow me to take advantage of.

The option to check the nearest store for an in stock item is broken in this version. This never happened in any other previous version of BestBuy . When I go to check the stock status of a memory card, for example, BestBuy only shows the store nearest me, not the rest of the stores in my area. There’s a matter of 5-10 miles between me and the next nearest stores and being able to check if an item is in stock or not is an important feature to me. I really regret updating my app. This is horrible.

After receiving an email, I downloaded BestBuy once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I BestBuy was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars.

Started using BestBuy to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on BestBuy for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi.

BestBuy is so amazing because it has everything I need to do it or is everything it App is so amazing because it has everything I need to do it or is everything it would’ve everything they needed to order any were never but you never and is always good but other people that they’re out there that they think that is not good at all I’m just like what house in a goodwould with everything they needed to order any wind never say never never in his

I use BestBuy daily. After the last update it doesn’t even work. Uninstalled and reinstalled and worse than it was before. No Touch ID log in, no password auto fill available, and after logging in by retyping everything, can’t enable Touch ID, and get a generic error on failure. Tried to load member offers and the whole app froze. Tried to look at the featured items in the home screen area, app froze. Had to force close and restart both times. There have been some annoying glitches in recent releases, but this release makes BestBuy entirely unusable. I just wanted to buy something and look through what’s on sale this week, but afraid to place an order when BestBuy is freezing and not working like this.

Fell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading BestBuy and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device.

I’ve used BestBuy to make purchases previously and had good luck. I made a purchase a couple days ago with BestBuy ...and realized as soon as my email showed up a few seconds later that I hadn’t selected “store pickup”. I tried to find the order in BestBuy and it wasn’t there.

I then ordered another (identical) item less than 5 minutes later and selected “store pickup”. That order appeared immediately in my account, while the original order is still not in my account. I was unable to cancel the first order because I could never find a record of it in my account. It’s been delivered already but it’s still not in my account.

This is more than maddening and I will never use BestBuy again if this isn’t fixed. I made a small mistake, but to be unable to fix it or cancel it in any way makes BestBuy not worth it.

Same phone, same app, both purchased with Apple Pay (which is very convenient), less than five minutes apart. One purchase is recorded and one purchase isn’t.

I really don’t understand your app and your store when it comes to payment I pay my payment in the store in cash. Yes I understand the business days. But it really does not need to take 2 weeks to update payments history.... saying that I owe money in the “store” but BestBuy is saying different even if you check your balance in the store it’s wrong vs BestBuy . I don’t understand. Now why is it sooooo hard to find my payment history or payment on BestBuy I think you should upgrade your app when it comes to organization and payments. It’s so hard to find things plz make changes I’m pretty sure I’m not the only one with this problem