Contact Forever 21 Support

I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.

I placed an order on the 7th worth of $148, was supposed to receive it a week after. Two weeks passed by, I didn’t get my order, when I went to the site, it said wrong address which I never had problem with before. So I decided to call them, waited on the line for thirty minutes to get them telling me that the address was a little confusing so they sent the clothes back. I told them I wanted a refund, they said the clothes have to get back to them first which would take weeks. A week after, I called them, after ten minutes of waiting on line, it told me to give my phone number so they can call me back, I never received a call back. A couple days later I received an email saying that I have till the 29 to let them know if I still the refund which there could be additional charges for fees, or get the refund. I called them told them I want the refund, they told me I actually have to wait till the 29 for them to process it. Today I received an email saying my refund is gonna take 8-10 days. So, just to get a refund I basically waited for a month. I will never ever waste my time on Forever 21 again.

Wake up! There’s so many negative reviews here for this app recently and Forever 21 needs to do something about their app. It’s obviously not working. I usually don’t write reviews and was hoping that they’d work through these bugs but it’s been months now and no progress! Whoever they hired to update their app should get a new job. I used to shop on their app all the time. Towards the mid-end of 2020, they did a big app update and it’s been months now and the bugs are still not fixed. Search bar doesn’t work, saved favorites sometimes disappear, and it keeps asking me to create a new password every time there’s an app update. Why fix something that’s not broken? And if you are going to undergo a huge update, make sure that it’s actually up and working before you require your customers to do the update. I like shopping using the app through my phone/iPad. However, I’ve been shopping a lot less here ever since this app update change, way too many problems. In this era, where online shopping is superseding in-store shopping, Forever 21 is only hurting themselves by ignoring these issues.