DATEV app not working? crashes or has problems?

DATEV Status

Last Updated on 2021-01-04 by DATEV eG

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Common DATEV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DATEV app on iOS and Android devices. Solve all DATEV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DATEV iPhone Issues and Solutions

DATEV iOS app crashes, not working, errors
DATEV iOS app network issues
DATEV on iOS has black/white screen

DATEV Android App Issues and Solutions

DATEV has errors/crashing/not working
DATEV server network connectivity issues
DATEV has black screen

DATEV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DATEV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DATEV app crashes or not working on Iphone (iOS):

Close and restart the DATEV app on iPhone
Update DATEV app to the Latest Version for iOS
Uninstall and reinstall DATEV iPhone app
Update your iPhone to the latest iOS version

Fix DATEV on iPhone unable to connect to server/internet connection issues::

To resolve DATEV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DATEV black/white screen (blank screen) on iPhone:

Follow the DATEV iOS app troubleshooting guide Here →

DATEV Android App Issues and Solutions

Fix DATEV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DATEV app issues:

Force Stop the DATEV App
1. On android, goto "Settings" » click DATEV app. » click "Force Stop".

Update DATEV to the latest version on PlayStore

Clear DATEV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DATEV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DATEV.

Fix DATEV unable to contact server/ DATEV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DATEV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DATEV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DATEV on android.

Solve DATEV black/white screens issue on Android:

Follow the DATEV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DATEV eG, developers of DATEV.

Verified email

Contact e-Mail: [email protected]

About this app

Nach der Anmeldung mit this app SmartLogin stehen Ihnen kostenfrei zahlreiche Schnellrechner zur Verfügung, die Sie nutzen können, um steuerliche, finanzmathematische und kaufmännische Fragen zügig zu beantworten. Lesen Sie außerdem das monatlich erscheinende this app magazin auf Ihrem iPad, und profitieren Sie von zusätzlichen Inhalten wie beispielsweise Videos und Bildergalerien. Probieren Sie es aus! Ganz gleich, an welchem Ort Sie sich befinden - mit der kostenlosen this app-App sind Sie jederzeit bestens informiert. Profitieren Sie und Ihr Mandant von aktuellen Auswertungen aus der Finanzbuchführung und der Kosten- und Leistungsrechnung auf dem iPad. Nutzen Sie das umfassende Nachrichten- und Informationsangebot von this app. Sie haben Fragen oder Anregungen? Schicken Sie uns eine E-Mail an app@this app. de. Informationen zum Umgang mit Ihren Daten in der App lesen Sie unter "Datenschutzvereinbarung" bzw. unter app. de/datenschutz-app.