Best Western to Go!® makes it easy to make reservations for any of our 4,100
hotels worldwide, track details of your trip, and share your trip details with
friends and family. Three distinct views make browsing through search results a
breeze. You can see hotels as images, in a list, o...
From a Platinum Member - I’ve had this app for a number of years. It consistently rejects my attempts to login from mobile devices and I have to go through the hassle of resetting my password. I just did this again, May 2019. I inevitably have to end up calling best western to make the reservation which is OK because the rates are generally less over the phone and they are on the website. The only way I can get into my account reliably is through my web browser. And lastly, the app is “portrait only“ which stinks on my iPad. How tough can this be in 2019? Update: July 2019 - After numerous attempts through Customer Service, who are always very apologetic, to “reset my password” I can only access my account my account a short period of time before it no longer works. They suggested using my membership number, which is not exactly in the front row of my fading brain cells, but to no avail. I still have to phone the reservations number to get a room. Maybe they feel it adds a nostalgic personal touch. I hate to credit them with one star when my experience has been more like one candle.
Useless password memory and navigation
Much as I love Best Western, this app will NEVER get more than one star until it a) allows you to dictate more than two words in a review without having to hit the microphone again; b) works with the iPhone so that it can remember your password; and c) if you sign in and go to booking screen then want to GO BACK to check something else on the app, it will let you go back to e.g., look at your points or where you stayed rather than requiring you to close the app and yes have to completely re-sign in again.
Was working fine until latest update
I’ve booked through this app a few times in the past. Most recent was a month ago. While this isn’t the cleanest looking app and the developer has taken shortcuts when building it, this app doesn’t allow booking anymore. Trying to book rooms for another trip and all I get is a spinning icon after hitting the “book” button.
From a wanna be browser to functional
Previous versions were probably the least intuitive apps I've ever used. This update cleared all of that up and made it functional - no more massive loading, or random timeout errors, or making me log out each time I opened the app.
Always a hassle
This app always has something broken on it. The point of using the app is to avoid having to call the booking desk and recite my credit card number and my rewards number plus any other miscellaneous info needed to book a room. Recently I tried to book a room for business travel and the app said it could use my current credit card. So I could t book my room. Look if y’all don’t want my money I’m sure someone does. Fix you app before it fixes your pocket book.
Pretty bad app!!!
Hate to say as bad as it gets. But this app is exactly what it is. There is no comparison with other services like Expedia. I much prefer use Expedia's app to book Best Western hotels. Don't get me wrong. Best Western has really decent hotels with great prices. The app does not begin to do the quality of the brand itself any justice. It looks like an HTML enclosure of the website. I had better luck using the website over the app. The app is not even optimized for the iPad. & then there is accessibility. I'm not sure where to even begin.
The worst hotel app of any I use
This is the most annoying hotel app. Just logging in is an exercise in frustration-each and every time. It somehow logs me out and then won’t recognize my password. Even if this is something I am doing wrong (and I somehow don’t have this problem with any other apps), it seems very user unfriendly. I finally gave up, deleted it and moved on. I’m obviously not booking BW properties due to their app. There are too many other easier choices.
Do not install!!!! Terrible app!
Mobile app rejects to log in! But!!!! Even after it is deleted it keeps sending this disgusting push notifications on the lock screen ‘Stay more - learn more’ or sth similar!!!!! And this is while app is NOT installed!!!! Also while the app is installed it doesn’t show up in the notification settings. So you have no choice to block these messages or anything!!!!! Very buggy! Very unprofessionally developed!!! Do not install!!!!
Nothing works past the splash screen
I downloaded this app and it didn’t work. I deleted it and downloaded it again and it still doesn’t work. Yeah, it opens up and I can see my reservations but when I tap on the reservation to login or check-in or do anything, I get an endless spinning wheel. Then I have to pull out my computer or tablet look up the phone number and call them. Waste of space on my device
Login problems every time
The app will keep locking you out and telling you your password is wrong. When you reset hour password you will gain access and then next time you go to use it you will be locked out again!! Nobody at the customer service line can do anything other than reset the password. Nobody has any way to escalate the problem?? Extremely frustrating!!
Ok for booking but needs major improvements to compete with other hotel groups. On another subject, instead of having a bunch of different best western apps could easily combine all the features and add them into one app. Express checkout with the app is definitely a must, especially for guests who have schedules to keep. Just a suggestion maybe look at all the other hotel group apps. It never hurts to strive for excellence.
We’ve used this app for a few years and have always booked our stays at best western via the app One of our reservations was canceled by the hotel because we had no credit card on file - the app has a location for a credit card but it does not allow you to add one Please fix this
Not logging in
It’s been doing fine and all the sudden it’s sending me error codes, saying wrong log in but I can use the same log in on the website 🤔🤷🏻♂️
What did you do?!
Wow, another case of that. The app was just fine as it was. Then I was -forced- to upgrade to the brand new version released last week... essentially just a cheap shell for a mobile browser, and a complete buggy mess, with broken links, issues with login, uglier in every way. Oh, and they even dropped Wallet support. Terrible. Some people dropped the ball hard on this one.
Why can’t you???
I have several why can’t you... Put in a confirmation number to pull up an existing reservation Open the app?? I have updated and it still sends me back to update Get points quicker than 2-3 weeks from stay
No. Best Western to Go does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 220 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.3/5 . Justuseapp Safety Score for Best Western to Go Is 14.5/100.
No. Best Western to Go does not seem legit based on our analysis. This conclusion was arrived at by running over 220 Best Western to Go User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Best Western to Go Is 14.5/100.
Best Western to Go works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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