Best Western to Go Reviews

by Mountain Mater

From a Platinum Member - I’ve had BestWesterntoGo for a number of years. It consistently rejects my attempts to login from mobile devices and I have to go through the hassle of resetting my password. I just did this again, May 2019. I inevitably have to end up calling best western to make the reservation which is OK because the rates are generally less over the phone and they are on the website. The only way I can get into my account reliably is through my web browser. And lastly, BestWesterntoGo is “portrait only“ which stinks on my iPad. How tough can this be in 2019?
Update: July 2019 - After numerous attempts through Customer Service, who are always very apologetic, to “reset my password” I can only access my account my account a short period of time before it no longer works. They suggested using my membership number, which is not exactly in the front row of my fading brain cells, but to no avail. I still have to phone the reservations number to get a room. Maybe they feel it adds a nostalgic personal touch. I hate to credit them with one star when my experience has been more like one candle.

by Standup12345

BestWesterntoGo is a joke just like the hotels. Do your self a favor and stay away from BW. Their hotels are individually owned and that should tell you a lot. In 2021, I’ve been to 20+ BW hotels around the country ( I had to bcuz of work). I would say that I had a positive experience with less than 3 of them. The rest were just bad bad bad to horrible. Owners are cheap and all they care about is making money. BW corporation doesn’t care either bcuz they make money from the brand.

by Warrant80

I downloaded BestWesterntoGo and it didn’t work. I deleted it and downloaded it again and it still doesn’t work. Yeah, it opens up and I can see my reservations but when I tap on the reservation to login or check-in or do anything, I get an endless spinning wheel. Then I have to pull out my computer or tablet look up the phone number and call them. Waste of space on my device

by CLKING100

I have given BestWesterntoGo one star because 0 isn’t available. Over several attempts and several years and being almost a strictly Best Western Customer I cannot understand why they cannot develop an App that actually works. You may easily search for hotels but most of the time all the steps never complete and you will end up using a web browser and having to start from scratch or even call the hotel out of sheer frustration. I travel quite often with a Pet and find that even though you find rooms that say Pet Friendly when using BestWesterntoGo it doesn’t confirm that is the room you are booked into - now, using a web browser it will!!! Today just switching pages it repeatedly made me start over and sign in. Save yourself the same frustration that I have and just delete it.

by BestWesternGoldMember

Mobile app rejects to log in! But!!!! Even after it is deleted it keeps sending this disgusting push notifications on the lock screen ‘Stay more - learn more’ or sth similar!!!!! And this is while app is NOT installed!!!! Also while BestWesterntoGo is installed it doesn’t show up in the notification settings. So you have no choice to block these messages or anything!!!!!

Very buggy! Very unprofessionally developed!!!

Do not install!!!!

by Benthar N. Dunthat

Don’t waste your time or space cluttering up your device. Downloaded BestWesterntoGo, tried to log-in multiple times and got no where, nada, nope, zip, no way, not today....really?, really?...in this day and age?
Turn your app development over to a fifth grader. Then maybe, you’ll have something that works like every other chain...
Honestly, instead of stars to rate BestWesterntoGo, we need candles...IN QUARTER CANDLE INCREMENTS!!!
To the trash can with you BW Hotel App. No thank you!

by Ethden

This is the most annoying hotel app. Just logging in is an exercise in frustration-each and every time. It somehow logs me out and then won’t recognize my password. Even if this is something I am doing wrong (and I somehow don’t have this problem with any other apps), it seems very user unfriendly.

I finally gave up, deleted it and moved on. I’m obviously not booking BW properties due to their app. There are too many other easier choices.

by Jason S Woodrow

This is the most poorly reviewed app I’ve ever owned. It doesn’t deserve a single star. I use Best Western several times monthly but I HATE BestWesterntoGo. It refuses to log me in. It’s the worst. I’ve stuck with BestWesterntoGo and BW for several years, naively thinking BestWesterntoGo would get fixed. Apparently I’m an idiot. How hard can it possibly be to make an app that logs in correctly?!! It’s what almost every other app does and BW hasn’t been able to get it right for YEARS. C’mon BW, get it together!

by Goalball

Hate to say as bad as it gets. But BestWesterntoGo is exactly what it is. There is no comparison with other services like Expedia. I much prefer use Expedia's app to book Best Western hotels. Don't get me wrong. Best Western has really decent hotels with great prices. BestWesterntoGo does not begin to do the quality of the brand itself any justice. It looks like an HTML enclosure of the website. I had better luck using the website over BestWesterntoGo . BestWesterntoGo is not even optimized for the iPad. & then there is accessibility. I'm not sure where to even begin.

by Metal Aria

Normally I try to give some positive feedback on apps, but in this case, it’s not possible…

- You can’t use FaceID
- If you reset your account password write it down because you sure as heck won’t be allowed to change it
- Booking does not work

In the end, I has to resort to using the website on a browser. But still was unable to change the password after reset.

BestWesterntoGo is candidly an abomination, and I regret that my destination didn’t have different lodging options as a result of the user experience.

It’s time you hire some devs, and pay extra for a scrum master and QA. Clearly this was a napkin spec app sluffed off to the lowest bidder…

by Mdcnmn97

BestWesterntoGo always has something broken on it. The point of using BestWesterntoGo is to avoid having to call the booking desk and recite my credit card number and my rewards number plus any other miscellaneous info needed to book a room. Recently I tried to book a room for business travel and BestWesterntoGo said it could use my current credit card. So I could t book my room. Look if y’all don’t want my money I’m sure someone does. Fix you app before it fixes your pocket book.

by Chetamorton

Much as I love Best Western, BestWesterntoGo will NEVER get more than one star until it a) allows you to dictate more than two words in a review without having to hit the microphone again; b) works with the iPhone so that it can remember your password; and c) if you sign in and go to booking screen then want to GO BACK to check something else on BestWesterntoGo , it will let you go back to e.g., look at your points or where you stayed rather than requiring you to close BestWesterntoGo and yes have to completely re-sign in again.

by Mzwarrior

No matter what I do I have to relog into my account every time I close BestWesterntoGo even though remember me is selected. Also there is no way to look up any information about your stays (past or future). I guess there is but it doesn’t work. Anytime you select a stay it just loads until it times out. Practically worthless app. I have restarted and redownloaded it on several devices and it doesn’t work on any. If an useable app factors into your decision on what hotel chain to stay in stay away from BW.

by Art Davis

I found that BestWesterntoGo would not allow me to log in a few weeks ago, so called BW call center and spent 30 minutes talking with a very nice person who made sure my email address, home address, contact info, and password we’re all updated. Have tried to use twice since then and it will not accept the updated — or past — passwords and is not sending a password help message to my confirmed email address. Very disappointed that an organization as reputable and large as BW would have such a unusable app.

by This Is Almost Impossible

Best Western Platinum Member. As many have noted the log in problems with this ap are impossible to deal with. Even if you manage to get logged in with a temporary password it’s not possible to then change your password. Nothing on this ap works!!! I got logged in and was trying to make a reservation and several fields like country, state etc wouldn’t populate and in the end the process completely failed because a field that I couldn’t even find (first name) had a value that was too long! Really, REALLY! This ap is no longer on my phone.

by Travelingwelder1

It’s been several weeks since BestWesterntoGo worked. I was using it weekly to book rooms for work travel. Last couple of months I’ve had to go to the particular hotel’s website to book. Not as convenient as BestWesterntoGo . But it works and BestWesterntoGo doesn’t.

by Ac1969

If BEST WESTERN’s intentions are to pull in some “higher class” travelers, then they are going to have to STEP UP, and WAKE UP!
We will not “put up” with an app that will not let you call the hotel directly!? That’s completely ridiculous!
Also, CORPORATE…
Look at your app! Now, go look at Hilton, Wyndham, Marriott! See my point!
You CAN and SHOULD be pulling in travelers that you are spending MILLIONS on marketing and hotel upgrades and brands to procure, long term!!
I have a marketing degree, have been a travel nurse for years, have owned and managed an IT company and have traveled all over the world.
A 2 star app will never render you a 3 or four star clientele!

by Noahbuzz

I’ve booked through BestWesterntoGo a few times in the past. Most recent was a month ago. While this isn’t the cleanest looking app and the developer has taken shortcuts when building it, BestWesterntoGo doesn’t allow booking anymore.

Trying to book rooms for another trip and all I get is a spinning icon after hitting the “book” button.

by Ven K

I travel a lot, I use BestWesterntoGo almost every time I book hotels. Unlike some other hotel apps, it will not show availability for a property if it’s booked. It looks clean, I like the interface

I like to have a mobile key included in BestWesterntoGo , I hope I will see that soon.

by Matt Starbuck

Previous versions were probably the least intuitive apps I've ever used. This update cleared all of that up and made it functional - no more massive loading, or random timeout errors, or making me log out each time I opened BestWesterntoGo .

by LJY38

Ok for booking but needs major improvements to compete with other hotel groups. On another subject, instead of having a bunch of different best western apps could easily combine all the features and add them into one app. Express checkout with BestWesterntoGo is definitely a must, especially for guests who have schedules to keep. Just a suggestion maybe look at all the other hotel group apps. It never hurts to strive for excellence.

by Annoyed Reward Member

BestWesterntoGo will keep locking you out and telling you your password is wrong. When you reset hour password you will gain access and then next time you go to use it you will be locked out again!!
Nobody at the customer service line can do anything other than reset the password. Nobody has any way to escalate the problem?? Extremely frustrating!!

by A Fan Of The Real Yannick B

Wow, another case of that. BestWesterntoGo was just fine as it was. Then I was -forced- to upgrade to the brand new version released last week... essentially just a cheap shell for a mobile browser, and a complete buggy mess, with broken links, issues with login, uglier in every way. Oh, and they even dropped Wallet support. Terrible. Some people dropped the ball hard on this one.

by Hotrod038178

It’s been doing fine and all the sudden it’s sending me error codes, saying wrong log in but I can use the same log in on the website 🤔🤷🏻‍♂️

by Smalls2368

We’ve used BestWesterntoGo for a few years and have always booked our stays at best western via BestWesterntoGo
One of our reservations was canceled by the hotel because we had no credit card on file - BestWesterntoGo has a location for a credit card but it does not allow you to add one
Please fix this

by Katsipes

I have several why can’t you...
Put in a confirmation number to pull up an existing reservation
Open BestWesterntoGo ?? I have updated and it still sends me back to update
Get points quicker than 2-3 weeks from stay