Agoda: Book Hotels and Flights Reviews

I booked a room at Motel 6 for $40 on this app. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “this app cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the this app cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply this app cash to it. So the $9 of this app cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using this app again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.

We ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call this app, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of this app is ruined, people can’t believe what this app has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues…

I booked a hotel in lower Manhattan New York with Agoda. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use Agoda!

Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.”

My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.

Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again

OLD REVIEW: I’ve been using this app for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300.

Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy.

Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.

I found my ticket online. Purchased the ticket, which indicates “ Guaranteed room”. Got to my hotel, and they informed me they were TOTALLY booked out and Agoda was 100% incorrect. There is NO WAY POSSIBLE to contact ANYONE AT ALL with this app ~ LITERALLY they ONLY offer an “virtual assistant” that is completely useless when I am standing at the hotel in front of the hotel agent trying to explain to her that the ticket I bought says the room is “guaranteed as well as nonrefundable and furthermore indicates if I no show I will still be charged”. Hotel agent says “we are sorry, Agoda is incorrect because we have no rooms available and you will have to get a refund from that app”. Yet there is NO PHYSICAL way possible to get ahold of ANYONE to have them speak with the hotel agent. Not only has this app charged me $115 for a hotel room that WAS NOT AVAILABLE, but now I CAN NOT GET MY MONEY BACK because there is NO WAY TO CONTACT them to request the refund. I did eventually find an email address to this app, but NO ONE RESPONDED!! The phone numbers listed are ALL DISCONNECTED ~ the voicemail just says to go back to Agoda which as I said ONLY OFFERS a virtual customer assistant. DO NOT BUY ANYTHING HERE!!!

I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get this app cash if I book it so that makes no sense. What con are you trying to pull, this app? Then when I tried to book later reservations through Agoda it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.

App is of a good design however employs scare tactics like only 2 rooms left with in most cases is a complete lie. Also be carful with their best price offer and be ready to never achieve this reimbursement. When booking on Agoda you enter in the occupants. When you go to book it shows max number of occupants.. ok no problem right? Well after booking it reads occupants and then shows the max number. When I’m fact you never selected this amount. So when you go to submit a best price claim they say your occupancy is not matching and they will not credit you. Spend over and hour emailing a chain with these people and issue is still not resolved, nor will they admit Agoda has the issue. I travel often so it’s their loss. I’m deleting Agoda and never using them again. Hello Kayak, you’ve always been so good to me🤗 well…maybe not so fast. After about 2 hours of work, supporting evidence and communication through email I received my $15 credit. But since it’s this app cash to use it I likely need to keep Agoda . Just keep me in your thoughts and prayers.

Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with this app so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through this app. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (this app). I still left knowing I wouldn’t get a refund. I tried to speak with this app customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use this app! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through this app, I will definitely share with them my experience and convince them not to use this app!

I don’t recommend this app as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and Agoda has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from this app claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all.
But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it.

So it’s not legit at all !!!!

So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to Agoda , there is no place in Agoda that I can redo the payment to avoid cancellation, Agoda said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in Agoda . I tried contacting this app customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from this app saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more this app for me.

Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying this app canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies

I use this app almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because this app won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, this app!!!

Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on Agoda comparing with other app. It is hard to write a review on Agoda to be posted. Your review on Agoda must be reviewed by this app and may never posted if this app reject when your issue is related to this app too. Never admit this app false and always through issues to others that costs a problem. Agoda is not on customers side. Quick reply, but no real resolution to be resolved. If you book Agoda and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way Agoda. If you book on Agoda, only book for one night. Don’t ever book more nights on Agoda. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on Agoda may not the same picture room at the hotel. Better to see in person before booking on Agoda .

Please let this be a warning when booking on this app. Today I found out that this app doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. this app sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the this app map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on this app’s map. The receptionist couldn’t find my booking. I called this app and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? this app sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.

We’ve used Agoda and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times this app was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!

Agoda is okay, but this app itself is the worst. I’m pretty sure all the agents are off-shore, and the customer service is the worst. They left me and my boyfriend stranded in the middle of China during Chinese New Year because they didn’t actually book any of the rooms even though we’d paid. Then after an over 40 minute phone hold, international calling btw, at 6 pm after a 16 hour train ride, they promised a $150 return for another booking — they never honoured it and changes the stipulation for it. Then they did two double charges for rooms in Cambodia and charged me for a room I never booked through them in Thailand. I had booked it using Booking because I was so sick of them and their app issues, luckily, Booking didn’t precharge me like this app did (I never even consented to the booking) and the hotel was awesome enough that they just canceled the Booking res since this app already took out my money and didn’t make me go through the hassle of a fruitless fight with this app. Again. Never use them. Never using them again.

I downloaded Agoda for travel purposes. Once I realized I did not like Agoda so much, I removed it from my iPhone. Then I started noticing that Agoda was hiding in the background without being download it the next day. Mind you I had already deleted Agoda and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to Agoda and the developers and see what they can do for me. Steer clear from this one

Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. this app this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk.
Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.

Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again !
We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is Agoda sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.

Second year in Vietnam, second year using this app. Very easy to navigate for hotels availability and price. Hotel pics on this app really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with this app, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want this app one stop shop reservation, you can enter the hotel name on this app to search and reserve.

ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.

I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason Agoda pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to this app and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and this app customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust this app, use Booking instead.

The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room

SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation.

Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!

I picked up Agoda at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to this app. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party.
Stay far, far away from this app and Agoda!

I found a booking through this app where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and this app really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!

This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the Agoda amazing. This needs more work and so does some of the agent. Thank you

this app is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, Agoda is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.