Contact Best Western to Go Support

by Mountain Mater

From a Platinum Member - I’ve had this app for a number of years. It consistently rejects my attempts to login from mobile devices and I have to go through the hassle of resetting my password. I just did this again, May 2019. I inevitably have to end up calling best western to make the reservation which is OK because the rates are generally less over the phone and they are on the website. The only way I can get into my account reliably is through my web browser. And lastly, the app is “portrait only“ which stinks on my iPad. How tough can this be in 2019?
Update: July 2019 - After numerous attempts through Customer Service, who are always very apologetic, to “reset my password” I can only access my account my account a short period of time before it no longer works. They suggested using my membership number, which is not exactly in the front row of my fading brain cells, but to no avail. I still have to phone the reservations number to get a room. Maybe they feel it adds a nostalgic personal touch. I hate to credit them with one star when my experience has been more like one candle.

by CLKING100

I have given this App one star because 0 isn’t available. Over several attempts and several years and being almost a strictly Best Western Customer I cannot understand why they cannot develop an App that actually works. You may easily search for hotels but most of the time all the steps never complete and you will end up using a web browser and having to start from scratch or even call the hotel out of sheer frustration. I travel quite often with a Pet and find that even though you find rooms that say Pet Friendly when using this App it doesn’t confirm that is the room you are booked into - now, using a web browser it will!!! Today just switching pages it repeatedly made me start over and sign in. Save yourself the same frustration that I have and just delete it.

by This Is Almost Impossible

Best Western Platinum Member. As many have noted the log in problems with this ap are impossible to deal with. Even if you manage to get logged in with a temporary password it’s not possible to then change your password. Nothing on this ap works!!! I got logged in and was trying to make a reservation and several fields like country, state etc wouldn’t populate and in the end the process completely failed because a field that I couldn’t even find (first name) had a value that was too long! Really, REALLY! This ap is no longer on my phone.