BestParking: Get Parking Deals Reviews

by EveryGoodNicknameWasTaken

I used this to try to get a space in Boston and whenever I got to the payment portion and paid with Apple Pay it would give me a payment processing error and kick me back to the main screen. I decided to instead park on the street.

Later that night I checked my credit card statement and saw that I was charged the $28 anyways! I got a receipt in my email as well, even though I couldn’t use the pass it described. I asked customer service for a refund and they refused, instead offering a $28 “credit” to try to use their service again. This business practice is unacceptable and I’ll be fighting to get my money back. There’s no situation where I’ll want to use their awful app again and I’m no longer in Boston so parking isn’t hell enough to need an app to park.

by ChrisC000

Best parking used to be an indispensable app, providing full transparency for parking prices in major cities. With this update, it’s just changed into an app to book parking online, similar to spot hero. Obviously the developers now want you to book parking through them and not directly with the garage, there must be more money that was. So now you’re forced to make a prepaid reservation, and have no idea about the rate if you book at the garage directly. I don’t want to make reservations, the whole point of driving into a city is to maintain flexibility. Funny, at least for now, if you use the web version you can still access the old garage into, but I assume that will be gone soon. This is an awful update to what was a unique and useful app. I hope someone else copies what best parking did so successfully in the past.

by Salemid

This new version is totally useless. You should not force the user into making the reservation through BestParking just to be able to export the directions into google or apple maps. That is extortion and a money grab. BestParking is an exact copy of Parkwhiz. If I wanted that horrible user experience, I would have downloaded that app. I had been using the old this app app for over 4 years now in NYC and never had any problems with functionality. It’s like these developers have never even tried to use their app for its actual purpose. Listen to your users! Bring back the functions of the old app. You should be able to get directions to a garage without having make a reservation in BestParking . Things happen - construction, accidents, the president being in town, all these things can totally screw up your commute and prevent you from getting to the reserved garage. Reservations should be optional, not mandatory! Add direction functionality to all garages with or without making a reservation. Thank you.

by Mdtransplant

Will not use BestParking again! Beware when prepaying in BestParking if your car is large, even if it’s not in the NYC standard list of oversize vehicles. We drive an older Odyssey, which is just under the height limit for regular size, and if you park a minivan in NYC you know that not all garages will charge the oversized fee for it. We prepaid because the garage page in BestParking did not charge the oversize fee, like some other garages do, and the posted list at the garage did not include the Odyssey. When we returned, we got hit with the $15 upcharge! this app refused to even try to get us a refund, first by misreading the oversized regs, and then saying it’s within the discretion of the garage attendant! Why prepay in BestParking when no one is going to stand behind the original posted price?

by Dcpb5916

I’ve been using BestParking for years. Once I went to the wrong garage bc they were next to each other, and refused to refund me for the pass I didn’t use so I had to pay for both. More recently, the address was clearly wrong and I circled the block 4 times looking for it (in Manhattan that took almost 30 minutes) ended up parking at the closest garage, and paid for that. Since I didn’t use the pass at all, I called and request a refund, pointing out the address was wrong. I received a rude reply telling me to “google the address” as it was correct. Apparently, the entrance was one block over. Ridiculous they wouldn’t issue a refund over an unused pass (TWICE), in which the parking time hadn’t even started, When it was their fault. I will dispute this charge and figure it for the rest of my life if I have to. I’d rather pay hundreds of dollars to park in garages last minute than use then again.

by Carfan77

Absolute crap update. I rarely leave reviews on apps, but this warrants one as what was the ultimate in fabulous is now irritating and annoying. I hate being forced to prepay. I hate that I have to lock in a specific garage beforehand. I hate that one has to enter a license plate to reserve...I went to find a space for a friend who was driving into NYC, and needed her plate number! Plus I had to pay for her parking (which I would do anyway, I just don't like being forced)! The old coupon codes were perfect for such situations; now not so much. Best Parking seems like they hired Microsoft engineers...once they get the functionality right...change it and make it less functional. Oy!

Not to mention that the information on the garages is far less complete, the interface is harder to read, and did I mention that one has to prepay?

I'm looking for a different app. Let's hope there is one like the former, what truly used to be, Best Parking.

by Rjmbos

In the past BestParking was good but the other night I used it to pre-pay for a parking spot in downtown Boston, it told me the spot was located at the parking garage located at 294 Atlantic Ave. When I left the garage I had to pay $40 because BestParking actually booked a garage located at 30 Rowe’s wharf. Best Parking refused to give me my money back or reimburse me for having to pay at the other garage because they said it was my fault for parking at the wrong garage even after I sent them a screenshot of the parking reservation they sent me showing the address of 294 Atlantic Ave. Mistakes happen but they should have given me my money back for their error and not blame me! I’m very disappointed with this company and with Brandi from customer support who blamed me for their error.

by Very Dissapointed.

Concept is good. Execution is horrible. A big group of us went into NY for a broadway show and had to take two cars. I found a coupon on BestParking that would save me $22. I wondered if I could get two coupons for each car and searched through all the FAQ’s and nowhere did it address this so I figured it would be fine. I entered my email address and received a coupon. I then entered my sister in laws email address and she confirmed that she received a coupon as well. Little did I know that this app sent us the exact same coupon. How’s that for terrible execution? When I went to use my coupon I was told it had already been used (sister in law paid first). I had to pay full price! I then tried to resolve the issue with this app and they told me they couldn’t do anything and provided me with a 20% off coupon. Yeah, ok.. Like I would use them again.

by Longtime User Saying Goodbye

I have used this app for years in NYC and LA and it has always been reliable to find the best parking options and price. During the last year however things have nosedived. I am in LA and almost all spots are places that you can’t book and pay via BestParking and the pricing is informational only. This last weekend I was parking in DTLA and turned around at a place that was supposedly $10 but was actually $35. So I went to the next $8 one which closes on weekends and was $16 anyway. Then ended up at a garage that was supposed to be $15 but charged me $28.
Since none of the places are possible to book via BestParking , this app take no responsibility for the bad pricing data in their app. Time has come to abandon my old parking companion this app and look for something that is not wrong 100% of the time.

by LyskiDe

What have you done to my favorite app?? For years I have relied on Best Parking and have recommended it to so many people. But your latest version has changed everything. Before, I was able to find out my parking options with a single click — number of spaces, indoor or outdoor, valet or self-park— as well as the price. But now I have to apply the filters you tout, and it is so much more difficult to compare facilities. I don’t want to have to reserve a parking spot through BestParking . I just want to know all the details about several garages or lots so I have options once I get into the city with traffic and detours. I am so disappointed to see what has happened to Best Parking!

by Meraizza

Today was my first time using BestParking . I purchased a parking pass through BestParking and when I get there I parked and realized there was no one there to show proof of parking. I called the help people on BestParking and she told me to write out my parking pass number on a piece of paper and stick it in the dash. So after I did that I was still concerned about being towed so I walked all around the garage there was no one. Finally I found a security button I could speak to someone on and they told me I couldn’t park there that my pass was not valid and I’d be towed because the garage was for people that lived in the apartments... I was so upset because the woman from BestParking told me my car would have been fine. I called the help people back and they were able to refund me my money with out any questions. That is the only reason why I’m giving two stars because they made it easy to get the refund. But I had no where to park and was late for the baseball game I bought tickets to because of this parking mess.

by Bhop1086

I’ve been using BestParking for years. I’m not sure what happened with the recent update, it’s almost as if BestParking was taken over by different developer, as it is now missing functionality that it used to have. It used to be easy to get a discount coupon once you selected the garage you wanted. Now I don’t see any functionality for that, only to prepay for the space, which I don’t want to do. It used to give useful information like the capacity of the lot (so you can know if it’s a tiny lot and likely to fill up) and details of their rates and what times the special rates are. All of that is gone. At least the website is still good, I hope they don’t screw that up too...

by Zectn

I LOVED the OLD version of BestParking - it provided detailed info about every garage: number of spaces, hours, detailed rates for every day of the week, not just the time period being searched. This saved me time as well as money, which is important to my free lance work in NYC.
Unfortunately they changed BestParking . Boo!!! The little bubbles showing prices are too small, contrast between grey background and white text is very hard to read. Of course, they want you to book through them so they can make money. I can still find better priced garages, but I’m really missing having the detailed info about each garage. It makes it harder to make the best choice. There are even some garages I still use which are no longer listed on Best Parking.

by K8ssmith

*****UPDATE*****A few weeks after leaving this review I received an email from BestParking customer service dept letting me know they investigated my complaint and saw that I overpaid because the garage did not qualify my vehicle as an oversize. They issued a refund in the amount I was overcharged. I must say that it’s nice to know they care about their customers and their experiences. It has made me reconsider using the service again*****
I generally in the past have used BestParking to find a parking garage in various cities while traveling. Until recently I never reserved and paid for a garage through BestParking . I had a business trip in NYC for 3 days so I decided to park near the venue and prepay, BestParking quoted me $79 for an 8 hour day or $71 for 24hrs, so of course I kept the car in the garage the full 3 days to save some money. My total was billed at $213
However when I went to pick up my car, the cashier took my parking ticket and rang me up at $168. While my scanned parking pass showed I prepaid, I also was able to learn I overpaid by $45. Not cool and won’t be using BestParking again

by StoveTopStudios

I’ve been using BestParking for a few years now and it has saved me quite a bit of $$$. Also, the incremental usability improvements have not gone unnoticed The most memorable experience is the time I forgot that I had pre-paid for parking, so I mistakenly paid TWICE. A quick call to customer service and I was refunded the full amount I paid at the garage(sent a picture of my receipt). No fuss, no hassle and a great customer experience.
One of the few apps I use regularly enough to give a strong recommendation.

by Hausmann10

I have had really good luck with BestParking! Helps to find the best parking before I go to an area I am not familiar with. The only thing to keep in mind is if you are staying at a hotel and are finding parking close to your hotel that is less expensive, I found parking that was like $12 for five days but that was if you did not drive your car. I did not think about that! I left and came back and it was another $12. Makes sense but I did not think about it at the time.

by AshShse

Because of COVID I was apprehensive about taking the subway. Driving wasn’t the issue but finding affordable parking was. BestParking saved the day!!! There are so many options and even street parking options that are free. Someone checks in to make sure you found the lot and everything went smoothly. This is the mandatory app for me now working in NYC! Advice- read the reviews about the actual parking lots! BestParking itself is amazing but read the reviews and few the lot before booking. I like surface lots and BestParking actually lets you know what kind you are booking for.

by Hershey's Mom&Dad

We absolutely love BestParking. We go into Downtown Chicago a couple of times a month and not usually to the same area. We have no idea where parking is relative to where we are going and BestParking tells us. We can choose either the cheapest or the closest, but it's our choice. We know ahead of time where we are going and how much it costs. I usually pre plan far enough in advance that I can print out the parking confirmation, but sometimes I just do it in the car on the way into the city. Either way, we've never had a problem and love knowing where we are headed and how far away it is from our destination.

by Suburbs To Nyc

First off...parking in NYC is a nightmare. I WILL NOT park my car without using BestParking. I pay usually $25 for 24 hours because they extend your time to 24 hours for free. ALSO...the customer service is unreal. One time I pulled up to the garage I paid for and it was closed. I snapped a pic & sent an email to the customer service team requesting a full refund and in LESS THAN AN HOUR I had received a confirmation email for my refund. No questions asked. Never in my life has a refund been that easy. BestParking saves me so much money and gives me peace of mind that my car is safe in a garage and if anything goes wrong THEY GOTCHU. 6/5 stars.

by NYCuser1

I have used BestParking weekly for over 2 years and it was one of the best apps ever. The information was almost 100% accurate and it had options for daily, monthly and street parking. It also had complete info about extra charges for oversized vehicles. Most of this information has now disappeared and the replies I receive from their customer support make me suspect that completely different developers have taken over BestParking. They keep referring to ‘this is our first version’ when BestParking has been on my phone and used regularly for over 2 years.

I also tried to store my Amex card for pre-payment and kept getting the message that ‘CVV can only have 3 digits’. Don’t they know that Amex cards have 4 digits?