The best way to shop Banana Republic is here. Our all-new and streamlined app is
a must-have for style mavens and trendsetters on-the-go. Discover: Browse our
entire collection, from covetable new arrivals to year-round classics and modern
accessories for men, women and petites. Find:...
I was disappointed when on Tuesday during the extended Memorial Day sale of 40% off I couldn’t complete my purchase in the app. I had 2 pair of jeans in my bag but kept getting an “I’m sorry something went wrong” message. So I restarted the app only to find my bag empty. So I re-added them and then when trying to purchase received a json error which I sent to support. They replied with “I’m really sorry but we can’t reproduce your issue, you can call our support line to get help”. To receive the highest customer satisfaction score from me, BR would have called me and made sure I completed my purchase. That would have been a win for me and for BR. Instead I’m not satisfied and BR didn’t get the sale on that day. In general I like the app and prefer to shop there. It’s convenient and fairly easy to use when it works like it should.
improvement needed customer experience
The design is clean. Websites are always more clunky on phones because their platforms are not necessarily compatible, but that goes for any website. The BR app is designed well graphically appealing, but there is no option to automatically sign in so you have to put in your password every time you open the app and you always have to verify payment information, these should be able to toggle on or off as options to improve the customer experience, obviously if I’m downloading the banana republic app, I shop there regularly and want and easy check out experience.
It’s much easier viewing items on the app as I find the BR website super slow, especially if you’re on your phone shopping. I was actually told by BR customer service that the site ‘chooses’ other browsers over cell phones all the time. So I was thrilled to get this app where browsing was way easier. BUT, when you try to check out on the app, it doesn’t work!!! I tried 3x to check out. Added promos, hit check out, and it just stalled forever. I tried several times with no luck. Had to go back to regular website to complete check out.
Attention All Gap Shoppers!!
If you have a Gap/BR/Old Navy/Athleta credit card - you HAVE TO use the app!! So many folks don’t link their cards to the app and they fumble through email or their wallets looking for their rewards, don’t know if they have them, or worse yet, lose them!! I always know exactly how many rewards I have and have them in my app! I love knowing exactly how much room I have on my Gap card, how many rewards I have and I can use the coupons IN STORE!! So easy!! Easiest shopping app I’ve ever used!!
Card integration still doesn’t work
I deleted this app as it was just a wrapper for their mobile site. But they emailed me promising - after about six years! - integration with their store card. That is run by Synchrony, which is never knowingly not completely technically inept. But I have it a go. It didn’t work, as of March 29, when I got the email. I tried again, literally a month later. And still: “Error: We are unable to process your request at this time, please try again later. (1111)” (That’s their horrible capitalization and comma splice.) Why email telling me to try something when it doesn’t work? I’ll take the rewards to use their card, but Synchrony is a wretched partner and the integration failed at the first hurdle, and is still failing a month later. It’s pathetic, but not in truth remotely surprising.
Love many features, but frustrating inconsistencies
Love the clothing and style...And, I love how you can go back and forth between all the “sister” stores, the app, and the online stores and your cart updates without re-logging in. However, some discount codes only worked online and not in my app cart. Also, repeated attempts to sign up for the Banana Republic email list only produced emails and discount codes for the other sister stores (that only worked for their items) – and NEVER Banana Republic...Small glitch maybe but, kind of frustrating and time-wasting.
I really like BR. It’s basically the only store I shop at because it’s good quality and great price. But what is going on with this app? I haven’t been able to access my credit card for over a month. Started out fine. But now I all I get is errors when trying to log in to pay off my credit card. Not even after bouncing around on BR customer service for 45 minutes could they fix this issue. Not to mention unknown customer data they could not explain. Yes, it’s a small issue but it’s bothersome that they offer a credit card log in and it doesn’t work after working with their customer service. Very disappointed.
The interface is intuitive and easy to use for the most part. Most of it runs pretty smoothly. My only complaint is every time you tap a link, there’s a slight wait time for loading (1–2 seconds for every new screen). And managing your credit card from the app usually means you have to type in your password every single time, which is a slight inconvenience. Overall though, a convenient way to shop.
Everytime I open up this app, there’s problems. If I put something in the cart, it’ll disappear if I switch the page. Checking out? There will be issues as well. After the 15th attempt at checking out, I press the purchase button only to be told my order wasn’t placed. BUT WAIT, THERES MORE! When it says it hasn’t purchased your items, don’t you dare press the button to buy again. Because you will be CHARGED ALL THE TIMES YOU PRESSED THE BUTTON. customer service will have ZERO record of it. ONLY WHEN THE ITEM SHIPS, is when they’ll have some type of accuracy. Oh and if you think you can cancel the entire order, cause you know, you’re fed up and all, FORGET IT, because it’s PAPERWORK you have to fill out. IM SO DONE WITH THIS APP.
I use to love this app. I purchase items from BR and Gap all the time. Recently this app has become useless. Error messages every which way I turn. Can’t load items to shopping cart, can’t update shopping cart, can’t check out, I can’t even browse the available items without getting the “something went wrong”message. It’s been like this for MONTHS now. I think it’s time you app Dept hires new staff.
We love coming to the brea Store because Vi and Mariafernada have always gone above and beyond to help us. They have made us love this particular store and they treat us like royalty. Sometimes we walk in just to look but they go above and beyond to show us all the new clothing styles that just came in that we can never leave without purchasing something. That says a lot about their work ethics! Love the store and love the staff.
What an amazing App! Thank you banana republic for making this transaction so easy for me. I shop online for my husband on Banana Republic and sometimes I have issues on the website but this app was so easy and easy to navigate through the pages and manage my account at the same time. I give it 5 stars. Now I’m off to shop some more in the women’s section. Love it!!!! :) thank you!!! - Parvin Lavassani
Great app but frequently locks me out
For whatever reason it forgets to save my password or the fingerprint function doesn’t work and it says I have incorrect login information but then when I sign on from a computer it works fine. Also it NEVER saves my card info which is kind of pain, I check the box every time! First world problems.... other than that though I love how you can browse all stores from one app definitely a perk!
New and DRASTICALLY Improved!
I tried using the app a while back, and it was garbage, but this new redesign is AMAZING! And there’s no more need to have multiple apps for all the other brands (i.e. Gap, Old Navy, etc). You can find everything in this app and switch between them all seamlessly! Applying my rewards was a breeze and the app is smooth as butter. Thank you dev team for all your hard work!
Have to sign in everytime
Beautiful app. Looks really clean and easy to navigate. Having to sign in every time I use the app is annoying. Also the app does not keep track of any of my orders, or points, or rewards. It says I have zero recent order and points. Also, not sure how BR screwed this up but they basically stole money from me. I sent back 2 items for return as they shipped incorrect to me and BR only credit refund me for ONE of the items. I’ve never experienced this before with any other merchant. Maybe next time I shop BR it will just be instore as they don’t seem to respect their online customers.
No. Banana Republic does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 68,318 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Banana Republic Is 15.7/100.
No. Banana Republic does not seem legit based on our analysis. This conclusion was arrived at by running over 68,318 Banana Republic User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Banana Republic Is 15.7/100.
Banana Republic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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