SurePayroll app not working? crashes or has problems?

SurePayroll Status

Published by SurePayroll, Inc on 2024-01-15

Run payroll on the go and never miss running a payroll again with
SurePayroll’s Mobile Payroll app. The app is available for iPhone and iPod
Touch, and best of all it’s FREE for existing SurePayroll customers.

I have a problem with SurePayroll

Are you having issues? Select the issue you are having below and provide feedback to SurePayroll.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

66.7%

Connection

33.3%

Not working

33.3%

Reported Issues: 2 Comments

By Alexander Armendariz 1 year ago

Hi me and my employees here at eyeoptics optometry center are having issues with the surepayroll app, the information is all blacked out and to select a date for the time period is completely blank how do we resolve this?

By Brian 5 1 year ago

I'm trying to run the app on my Android and it lets me log in but when I hit the run payroll it shows me the date options but doesn't scroll down to let me proceed

Have a Problem with SurePayroll for Employers? Report Issue

Common SurePayroll Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SurePayroll app on iOS and Android devices. Solve all SurePayroll app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SurePayroll iPhone Issues and Solutions

SurePayroll iOS app crashes, not working, errors
SurePayroll iOS app network issues
SurePayroll on iOS has black/white screen

SurePayroll Android App Issues and Solutions

SurePayroll has errors/crashing/not working
SurePayroll server network connectivity issues
SurePayroll has black screen

SurePayroll iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SurePayroll app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SurePayroll app crashes or not working on Iphone (iOS):

Close and restart the SurePayroll app on iPhone
Update SurePayroll app to the Latest Version for iOS
Uninstall and reinstall SurePayroll iPhone app
Update your iPhone to the latest iOS version

Fix SurePayroll on iPhone unable to connect to server/internet connection issues::

To resolve SurePayroll network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SurePayroll black/white screen (blank screen) on iPhone:

Follow the SurePayroll iOS app troubleshooting guide Here →

SurePayroll Android App Issues and Solutions

Fix SurePayroll not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SurePayroll app issues:

Force Stop the SurePayroll App
1. On android, goto "Settings" » click SurePayroll app. » click "Force Stop".

Update SurePayroll to the latest version on PlayStore

Clear SurePayroll App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SurePayroll app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SurePayroll.

Fix SurePayroll unable to contact server/ SurePayroll internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SurePayroll » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SurePayroll » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SurePayroll on android.

Solve SurePayroll black/white screens issue on Android:

Follow the SurePayroll android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SurePayroll, Inc, developers of SurePayroll.

100% Contact Match

Developer: SurePayroll

E-Mail: [email protected]

Website: Visit SurePayroll Website

100% Contact Match

Developer: SurePayroll

E-Mail: [email protected]

Website: Visit SurePayroll Website

About this app

SurePayroll is available for iPhone and iPod Touch, and best of all it’s FREE for existing this app customers. Run payroll on the go and never miss running a payroll again with this app’s Mobile Payroll app. As a this app customer, you’ll get easy and secure payroll from anywhere. Pay your employees or independent contractors in minutes and we’ll automatically handle the payroll taxes. It’s easier than ever.