SurePayroll Reviews

App worked great for years, but can no longer use SurePayroll .

After using SurePayroll for almost four years without any issues I can no longer login to SurePayroll . Called this app several times and they basically gave up and told me to use a computer or web browser on my phone. Go fig... Show more ure. They also would not follow up or communicate with me. I had to call and sit on hold each time. Never received a response when I submitted the issues via the help desk on the this app portal. I wish I could handle issues the same way with my customers.

I’m pretty good with technology. I promise this is true. SurePayroll won’t log in anymore. I can use the exact same username/password on an actual computer and it logs in no problem! I try the identical log in on SurePayroll and it says invalid username/password. Rendering app completely un... Show more usable.

I’ve been extremely careful to guarantee I enter them the same. On the website it logs in with no problem every time. SurePayroll never works.

SurePayroll used to work, and was much more convenient than having to use actual computer every time I needed to run payroll.

I tried calling customer service but they were unhelpful. I tried deleting and reinstalling SurePayroll . No luck. Also using latest model iPhone with up to date app.

Can’t really rate any stars for an unusable app.

SurePayroll was fantastic until probably the last update that was made. I can log in to my account but can’t do anything. The error message says “object of reference set to an instance of an object”. It says to call the this app customer service number and press 3 for app support. I did and they... Show more know nothing about SurePayroll or why it is giving the error message. They just directed me to the website to do payroll. No support!!

I am having issues with the Website so got a temporary password and able to login via the mobile app. However there is no way to change the password so was locked out of my account after 24 hours.

Why you have a secure app with now method of changing s password is very poor design and custo... Show more mer service

There have to be better options out there. The mobile app is pretty limited compared to the webpage. My biggest complaint is with the 30 min weekly phone calls to reset my online password. Sure Payroll’s enhanced security is causing problems for many users. Somehow, every week, my account is locked... Show more due to my attempt to access over mobile devices. I cannot reset my password without calling, which I’m told is an internal issue with Sure Payroll’s systems.

I just installed the Employer app onto my iPhone and ran a payroll. At the end it shows me the date the direct deposits will hit and the total cash requirement for this payroll period, i.e, the figure I now need to enter into my Quickbooks register. However, there's another screen after that summar... Show more y screen that informs me that I won't be able to run another payroll until the 1 I just ran processes. After you confirm out of that screen, there is no place in SurePayroll where you can get back to that figure you have to enter into QB, the total cash requirement! I called tech support and they confirmed there is no way to get back to that # without logging into the main website through a browser. It seems to me that's one the most fundamental bits of information SurePayroll exists to provide… it shows it once and if u don't write it down somewhere it's gone forever? Seems to be a silly mistake in designing SurePayroll …

I had some issues because there was an error processing payroll and the dashboard on SurePayroll did not display that payroll had already been processed.

Fortunately, customer service helped out to resolve my issue in a timely manner.

I’d like to see more info available on SurePayr... Show more oll .

Really convenient, but needs better way to progress through steps.

I’ve been using this app for 14 years. Easy & fast to process payrolls, lots of easy to add payroll types (hourly, salaried, 1099 staff, benefits, reimbursements etc). Reports are excellent and Customer Service Reps are really TERRIFIC.

Only issue I have is wait times to speak to a Rep... Show more . Otherwise I love how easy it is to use and all the reports that are available & the user flexibility wrt customizing reports.

On vacation and app does not show bonuses on default. Have to log out and go to desk top version to sign in than turn default on which you have to do twice a month or more They know about this but can’t fix.

App is well designed, easy to use and worked quickly

Superior product use a lot of payroll services over the years this is a really good company. The only problem I have withSure pay if you need to get your payroll in before a holiday and it’s paid a day later than normalIf you need it processed sooner there’s a fee of approximately $65. Great custom... Show more er service.

Older version amazing!! New version on fully updated iPhone does not work. It will not even open screen flashes green twice then app crashes. Please fix

My payroll used to take hours, this company and app is so fast and easy, now it only takes minutes and I can do it from my phone.

I absolutely love working with this app. The phone app takes literally seconds to process each week and never any late filing fees!! No worries!! They take care of everything and it’s so affordable!! Thank you!!!

I have been with this app for over 10 years. I have no complaints they are very helpful and always get back with me on papers I get from irs or EDD. If I forget about something they will call to follow up.

I am a very happy customer

I have used this app to pay my nanny for four years. It takes 30 minutes to set up an account and 30 seconds to run payroll (no joke, I just entered it on my phone). It is also the least expensive payroll service that’s backed by a huge payroll company. Highly recommend!

App shows an error message “subject not set to an instance Of an object” (or something very close to that wording). It won’t let me do anything on SurePayroll . When I called, the support people didn’t know how to fix. SurePayroll used to work fine. Disappointed that I’m not able to be mobile ... Show more as I was promised.

We are bringing our clients on board and hope that our business owners can use the mobile app in the future with at least a co-branded format. We love this app so far and Rocky is a great asset to your comapny. He is smart, intuitive, attentive, hard worker, responsible, passionate and all thing... Show more s you hope to have in someone that works for your organization. We are thankful for Rocky and the tools and solutions he brings to our firm.

I’m using this app to take care of a woman who lives with my elderly mother.
Sure payroll set up was easy. The reminders to do payroll are essential and most welcome.
Best of all, end of your tax filings a snap.!
I have no qualms about fully recommending this app.

I hired a household employee and registered with the state of Maryland for an unemployment ID number. It was supposed to arrive after 6 weeks but it has now been 8 and the State is still working on getting me the number. Despite this, this app is charging me $50 per payroll for failing to supply... Show more an unemployment insurance ID number that the State has not yet provided. Very unfair and annoying.

Good website. Unfortunately they have not fixed their app for the past year. Not sure what exactly is going on, but you can’t advertise that you have an app for your company if it doesn’t work for a full year. Please make this a priority and fix it.

SurePayroll is amazing and never had any hiccups. If I had a 6th star I would give it. Don’t let me down Sure pay!!!!

I really like their customer support and ease of use of SurePayroll. By far the best value on the market for the small businesses. Keep up the good work.

I think it’s a great price. Customer service always responds quickly and with real people.

Don’t love SurePayroll . A bit limiting.

I had to go out of town unexpected and had not yet done payroll. I used my mobile this app app and my payroll is submitted successfully!

So far, easy to use and customer service is terrific.