Contact Walgreens Support

by Imsscott

If you try to use this app to schedule a covid-19 vaccination you're in for a world of hurt. You're going to have to spend hours each day typing city names, county names, zip codes and if you are extremely lucky to tap at the right time, you'll get a green "Vaccines Available!", and then you fill out a form and at the moment you think you've hit pay dirt, you get stopped cold, and they tell you to try again, so you keep hitting the button, and keep getting rejected, until you get tired, and your session times out and you have to go back to very beginning and start the process all over again. At some point Walgreens' server can't handle millions of people doing the same thing you are doing and you can't even connect.

The problem is that their system doesn't remember that they told you that appointments are available and don't reserve one for you. You're actually racing against thousands of other people to the finish line for a few open spots. It's like an airline telling you that seats are available on a particular flight and not booking you at that moment, but rather telling you to hurry on over and when you get there, they tell you there's no seats and you should try again some time.

What their system doesn't have is conversational transactions. It doesn't use enqueues to prevent separate transactions from accessing the same data at the same time. That's fine for filling prescriptions, but awful for making reservations.

by Tommeh!

This app is the worst. It used to be great, but all of the changes they’ve made over the past 6 or so months have made it so buggy that it’s barely useable. For the past several months, I’ve been unable to use Walgreens Express to order my prescriptions for delivery- despite the fact that the prescriptions are fully eligible. I have to instead call the store to have them do it manually. I’m completely unable to do it on both the app and on the website from my laptop or phone. It’s hit or miss if the app even properly loads my medication status. It doesn’t always submit refill requests for me. Now, most recently, I can’t even get the app to sign me in! It’s just been saying “service unavailable” for the better part of a week. How am I supposed to use this to manage my medication when it’s so horrendously unreliable. If you’re going to overhaul an app that people rely on for medical reasons, you need to have better testing in place to make sure that it’s stable.

Update: It’s been broken for months. I still can’t use the app for basic things. I’ve decided to delete the app and just stick to calling the store instead. It takes way longer and is infinitely less convenient because Walgreens’ phone systems are awful too, but at least the people who work at my pharmacy know what they’re doing and are used to hearing customers say that the app and website don’t work anymore, so they’re happy to accommodate.

by Tristarz

I have used this app forever but this current version is bad and don’t blame COVID-19 like everyone else. 1) I only use it for prescriptions, to order and to check status. All I need is prescription name, doctor, quantity, last fill date, refills available until which date, date available for refill. Put this on one page so I do not have to hunt for it. Let me refill it from that location. 2) Also, the last 3 prescriptions magically have had auto refill turned on. Auto refill has had problems in the past, I do not use it. 3) I needed to update my credit card for Express Pay. Cannot find it anywhere. Search cannot find it either. 4) Recent doctor visit, had prescription renewed, sent electronically. When I needed to fill prescription app accepted order but never processed it. Tried 3 times. Had to go to store. 5) Would have commented using app but could not find how, so I tell the world. 6) All these concerns here used to work and were available in previous versions of app. Changing apps should make things easier. When I managed programmers I used the most inept, simple person I could find to test the program. If they could understand and use it, we placed it in production. I was not that person.
7) When you lookup a store location it does not tell you when it opens and closes also the pharmacy hours are not shown. If you look after something is closed the app says “closed” and not when it reopens.