Fashion Nova - Online Shopping Reviews

by Erincostes

I ordered a dress 19 days ago for my birthday. Overnight shipping too. I ordered it at the beginning of the week to get it by that Saturday. I checked the next day and they said it would be shipped by the next day... okay awesome. It never came so I checked again and the shipping date changed to that Friday. The day before my birthday party. Okay. Thennn later the shipping date changed to MONDAY. So I never got the dress on time for my birthday. Didn’t even get it for Christmas... or New Years. The date keeps getting pushed further and further along. Keep in mind that I paid for ONE DAY SHIPPING. Now I’m supposed to get the dress sometime next week but seeing how the trend is, I doubt I’ll even get it then. I’ve tried contacting this app only to be completely ignored by them, and my friend who got me my gift card for my birthday also contacted them a while back but they had the worst possible customer service with her and I almost didn’t even get the gift card for my birthday.
You would think a huge brand like this would be better about treating their customers like humans but no. They’re just as fake and plastic as the models they use. Thanks for partially ruining my birthday

by Lsandrith

I had always had successful purchases with this site wed; but 2 weeks ago I made 2 purchase orders and for some reason they were sent to my billing address and not to my regular shipping address, then I lost these two packages since I sent many emails trying to contact someone to notify me of the error and that was fixed before the shipment was made but I was never answered back , the same instant I realized the error I tried to cancel it (we talked about I made the order and the minute I tried to fix the error ) but they do not give you option to cancel. I've also been trying to communicate to your customer service line and it's never working, I was in the chat they offer as support but it didn't work next to the 6 emails you send. The last email I received is that my order was delivered; which wasn't so because my billing address is my sister's house and she never received any package. And now I'm waiting for my second package to be lost too. DO NOT PURCHASE ON THIS SITE WED THEY DO NOT FOLLOW THE RULES OF ONLINE PURCHASES INVESTED ON GOOGLE AND WILL AE WILL NOTICE THAT THEY ALREADY HAVE INA DEMANDAN FOR HAVING NO CANCELLATION POLICY AND MORE. NO COMPREN EN ESTA PÁGINA ANTERIORMENTE YA HA TENIDO MILLONARIAS DEMANDAS POR NO SEGUIR POLÍTICAS DE ENVÍO ( como darte un tracking number ) O DEVOLUCION DE DINERO.

by Anon99_

I really likes fashion nova to begin with but its just too much inconvenience at this point. Some items are basically a hit or miss. Then at one point they refused to let me return my item since I guess they count the 30 days from when I ordered it & not when I received it. Then I had to pay shipping even though they advertised free shipping. When I asked if I could get a refund because I basically paid for shipping for no reason, they said I couldn't because its already been done even though I was supposed to get free shipping. Then 2 day shipping is at least a week in which I also complained about in an email because again, I paid for faster shipping which I skill didn't get. Another inconvenient time was when i order two by mistake and i could not cancel or return the item. Then most recently, my two day shipping came 10 days after the "two day shipping" with missing items & when i reached out to them, no one answers their emails or phone. I was on hold for over 20 minutes and finally a little after it hit 5, they said they were closed and couldn't help even though i called before 5. After this last order, i can no longer go through this struggle again. I think I’ll stick with somewhere more reliable.

by Nicole_Mila18

First time user here and most definitely my last. I ordered a couple pairs of pants back on Dec 20 and given that it was around the holidays I understood/expected the full 12 business day shipping maximum (shipping policy) without any problem. After 12 business days go by I start to question where my package is. Also note that my app keeps pushing out my “estimated delivery date” every time I checked but this would happen EVERY SINGLE DAY. So finally after no costumer service number to find on their website I send them an email. Which keep in mind also takes a couple days to get a response. After a week of going back and forth the representative tells me my package was delivered on Dec 21 and to check with my neighbors. LOL what a joke, there is no way in hell that was the truth, the site clearly states it takes up to two days to process the order EXCLUDING weekends. My order was placed on a Friday at 12pm. So let’s be reasonable here please. The very least Fashion Nova could have done would be to own up to their mistake and get me my order ASAP. I would of been happy. But what did they do?? The representative asked me to file a claim for my package! And once received it will take an 10 business days to be sorted out. Still no guarantee that I am getting my order ANY time soon. Sooooo with that said, if you really think it’s worth the risk/headache go for it. I will definitely be taking my money elsewhere in the future. ✌️

by Indjina Jean

Ok, my closet consists of 50% this app and the other half, Forver21. I clearly love their styles or used to love this company with so many purchases I’ve made. However I’ve come to the realization that they don’t care about their customers. The customer service is CRAP! They give a number to call that will never have a representative to reach and the only way to communicate effectively is through email. So why even have a number?! They only give store credit which I hate because their items are like hit or miss. I had these shades from them that broke in literally one week and the most itchy dress that looked nothing like the material advertised on FashionNova . Or I’ll have a dress from them that won’t stop spilling glitter in my room or these visors that lasted way longer than I thought would and really keep the sun away. You just really never know what you’re going to get. It’s like opening up a birthday surprise each time and just wishing you’ll like it. I end up having to keep shopping in order to not waste my store credit. On the other hand, dont get me started on their social media. You can spend so much money on that store and post each item and because you lack likes they won’t add you to their online pages. Even when they’re tagged in your post. It just proves to show lack of appreciation for customers with social media, store credit and limited ways of contact.

by Nia2.0

I’ve shopping with FN for a while now and I’ve never really had any real complaints until I recently ordered about 14 items and I didn’t receive an email from FN saying that one of my items was out of stock. I got a message from SHOP saying that I was refunded for the set but when I looked on my FN account, I didn’t see a credit. The item was “Wrong way sweater pants set in green”; Everything else in my order is “on its way” except for that set. Never received a “cancellation or out of stock” email and when I tried to submit an email saying something was wrong to your support team it said that my email and order number were wrong. I logged out of my account and logged back in the email is correct. Used my order number to track my package and that’s also correct. Soo what’s going on?!?!? Tired to send different emails and I’m still receiving the same message every time “We couldn’t find any orders with that order number and email. The order number must match the email you used at checkout. Please check your entries and try again” Never had this happen before and honestly thinking about taking my business somewhere else form now on if this doesn’t get fixed.

by Osheybaddest

The clothes are AWESOME. You can tell that whoever sews for them knows exactly how to accentuate a woman’s figure. Some of the things are cheaply made so be careful of things that may look flimsy; they WILL be flimsy. If you’re not one for your chest hanging out, just take a little time and keep browsing through the site, you will find decent and beautiful things. The clothes deserve 5 stars!!
However, their customer service is ZERO, ZIP, NADA. You better hope and pray to God that you never encounter any customer service issues with them or you will shed tears of blood. They let you purchase items that are sold out, then they mail you what they have available and try to issue a store credit for what they don’t have. How dare you?!! Store credit! I had to fight to get my actual funds back. I had to initiate a disputed with my bank because they didn’t want to give me my refund. They got salty and refused to issue a prior pending store credit for an item that was returned months before. They finally refunded my money after almost 8 months and then issued the prior pending credit ONE YEAR LATER!! I kid you not. Nobody answers the phones, email is not helpful. Their customer practices border on fraudulent, especially for a company in California.
GREAT CLOTHES though.

by Dayanirra ❣️

The clothes that you get from this site are very cute and they usually fit depending on your size. But my issue is with shipment of the orders. When you go to buy your clothing you get an estimate arrival time, and you can even choose to pay more if you want your shipment to be ordered faster. I ordered and just had regular shipping,which was estimated as 4 to 7. Once I paid for the clothes and receive the tracking number, the weight is longer than 4 to 7 days even though that’s what I was told before I paid.
After receiving the tracking number I was told my order would arrive on 28 June. The order has still not arrived and the worst part about this is that they do not have a customer service number to where you can speak to an actual person so you’re left to deal with the help center which is not very helpful. I would think with fashion nova being such a big brand they would have better shipping, you have better shipping experiences from smaller brands that have just started, they are disappointing.

by Desssssieeeee

I have been so excited to try Fashion Nova, I finally got together a shopping cart of 7 items and purchased them
AFTER I purchased the items I got a notice at the bottom of my confirmation saying that “because of your transition to a new warehouse there may be 8-10 day delays in shipping your order.”
My order has gone ELEVEN days with no change. No shipment, no processing.
And today I got an email disclaiming that if I’d like to cancel Fashion Nova would happily give me a refund because they had “no idea when my items would ship.”
I LIKED the items in my bag, and many of them have sold out now. How is this a way to treat your customers, especially new ones like myself. I am disappointed that you spend so much money and time on social media advertising, and you make your company seem so impressive and catering to women and when people actually ORDER you almost try to get them to refund so you don’t have to worry about their order. New warehouse or not, you should be able to process and ship orders correctly during your transition or you should not operate at all.

by Linda Hasipi

~I’ve been shopping from this app regularly, adding items to my favorites made shopping easier because l wouldn’t have to look for the item all over again, apparently every time l add something to my favorites and go back to find it, it’s not there anymore, my favorite list is always the same and it doesn’t add up the new items that I’ve liked and it is really annoying to that point that l don’t even wanna shop anymore. I like adding things to my favorites so when l decide to buy stuff l just look through my favorites. I don’t know if I’m the only one having this problem but hopefully y’all fix this issue because l will no longer shop here as much as l like it cuz it’s just so irritating. Online websites are supposed to make shopping easier not more complicated.
~Another problem l had was paying for an item l didn’t even receive because it was out of stock, first off why let me buy it if it’s out of stock?
~ l suggest calling them for anything rather than just emailing them, it takes forever for them to respond, sometimes they don’t even respond at all.
~ l don’t see why do l have to pay for shipping when l return them, technically l don’t even get the full refund of the item just because l had to pay shipping to return it.

by Smurfette8908

I really love fashion nova, but this last purchase experience has been a nightmare. I’ve been going back and forth with customer service trying to find out why only half of my items were sent and no refund or any notification email or explanation has been sent to me as to why I only received half of my order. Additionally, the customer care rep keeps referring to another order # that isn’t the one I’m talking about and she keeps responding with “copy and paste” customer care responses and not actually helping me find out why I’m not receiving my refund.
Like I said, I’ve got a closet full of FN but this whole experience has really put a sour taste in my mouth. I don’t know if I’ll continue to shop with you guys if you can’t get your “system” under control. The whole “our system is unable to recognize when things are over-purchased and go out of stock” crap is complete bogus and looks really bad on your part. we shouldn’t even be able to add things let alone purchase them to our cart if it is out of stock. “overselling” an item is not a way to keep business either. I hope this issue gets resolved but I am very weary and honestly unmotivated to buy anything else right now. I missed out on all the Black Friday/ Cyber Monday deals because of this mess.

by Maranda-Claire

Okay so I love love love Fashion Nova, my wardrobe consists of 99.9% of Fashion Nova and then that .1% is BooHoo. My issue is FashionNova . At first it was love at first sight. After hearting items (save for later) and adding things to my cart and purchasing them, FashionNova custom made selections in the suggestions of what I might like and to my surprise it was extremely accurate. However one day my “save for later” disappeared. I forced closed and opened it again and they popped back up. I was like okay no problem and continued shopping and adding items to my save for later when I realized the hearted items would disappear as I would continue to scroll meaning for the last hour everything I saved for later didn’t even get saved. I went to my save for later and everything was gone. Once again I said no problem and would just text myself the outfits I wanted to buy as my save for later. However, just yesterday I went to my cart to purchase my items 50% of my cart was empty. Not because it was out of stock because it lets me know when I go to check out what’s out of stock. My items just glitched out of my cart. It made me mad because I spent days picking and choosing outfits to put together just for them to get disappear again. I had enough and deleted FashionNova . I then went onto the website and started over completely with a whole new set of items. Please fix FashionNova I honestly prefer maneuvering on that than going online because FashionNova is more simple.

by Gia1Gia

I love fashion nova! I hate experiencing issues with FashionNova though, I’m starting to notice that sometimes it runs slow & it gets frozen. Not only that, but when I try to filter what I’m looking for by color, it will say “No Products Found” but let’s say I’m scrolling without the filter, I will see the color of the items that I was looking for. The developers definitely need to work on the consistency of that. I usually don’t have issues with the clothing but sometimes the material is thin, or the pants are too short for me. I hate dealing with the inconvenience of returning items. I do love fact that there is almost new arrivals every single day, which is such a great way to keep customers coming back. I do wish fashion nova would display a better variety of models who are ALL races, shapes, and sizes. Customers need to see short, tall, skinny, slim thick, chubby etc models. It would also be a great idea for fashion nova to include what SIZE the model is wearing, as well as the HEIGHT!!! Including the size of the clothing & the height would make a HUGE difference, & it would be way easier for customers to picture how items would look before purchasing. It has been a hassle when purchasing pants/jeans because I’m tall, & majority of the models look short. So if the model’s height & size of the clothes she’s wearing is included in the product description, it would help so much. Please take this into consideration.

by Lindsay41190

I love their clothing. As a plus size girl, it’s sometimes hard to shop online. But with FN, I’m usually happy with everything I buy. I think maybe twice I wasn’t happy, and both times it was a bodysuit. They have great selection, too. So much you honestly could never get through every single thing they have. I love their cute sets, dresses, jeans, and jackets. Every time I wear something from here I get complimented. I haven’t bought any shoes or accessories yet though. The bad- their freaking return policy. First off, I don’t understand how a huge company like that that makes millions a year can’t afford to exchanges, but it blows my mind. You have to return the stuff and buy it again in the size you *might* need. They don’t do refunds in the sense of you return it and get your money back..you get store credit and store credit only. And the list of things you can’t return is long. So just be aware of all of that before you hit purchase. You’re pretty much stuck with whatever you buy. I don’t really like that and I don’t think that’s a good or fair way to run a business but it’s literally and figuratively not my business lol. Also, read the reviews before you buy anything. FN customers are extremely good at leaving reviews, so if something ain’t it or it runs big or small..they’ll tell you!

by Hello 34

Fashion nova is like you win some you lose some ... I bought a bunch of jeans from fashion nova and I fell in love. The quality is great and it’s not like legging material they are actually jeans from real companies. I then went to purchasing shoes. All their heels and slides and sandals that I purchased was true to their description and fit perfectly.I then went on to purchasing tops and they were all awful. I was shocked and surprised that the shirts came out that way!! The quality to all the shirts was cheap and kind of thin .. I then bought about 2 more shirts and the quality was the same. I went back to see if it said the material would be thin and it didn’t say. I would still be shopping here but I just really only need shirts. Also their return policy is very crappy. The policy isn’t like this because of covid it’s been like this for since I been shopping here for a year 1/2. They would only really give you a refund in store credit which is bad because I really need shirts and I don’t wanna keep guess and waiting and hoping my shirt would come in a good quality!

by Instagram @hb.xoxo_ 😩

Y’all have amazing clothes okurrrr my boyfriend loves everything I buy but back in March I ordered 200 yup that’s right 200 dollars worth of clothes never received them !!! I contacted and they said they couldn’t locate my package. I’ve bought from them after that and it’s been amazing but shawty when i tell you the way they make these clothes is insane. They’re always put together really nicely but the waistbands are always super tiny no matter how much I size up. I have a curvy body with some thick legs and a small waist and they still don’t fit sometimes. Bad costumer service af !!!! And I don’t like how there’s a limit of 300 items on your wishlist girl I like to shoppppp periooodd. Y’all gotta stop making these waistbands like this and update reviews to where people can add pictures because I have a website and I know you can add fake reviews to your website/ app with names and all !!!!! Point is y’all got fire clothes with some eh decent prices but gotta update these sizes, reviews & sold out status when in cart. If you add a item to your cart and it sells out if your size it won’t tell you it’s sold out so make sure you check before buying !!!

by Slimjimvamps115

overall a good app, they have cute clothes (although I tend to be a cheap person so I wish more of it was cheaper but that’s just a personal problem haha) that are usually good quality. Something I’d love (and I’m sure would be really helpful to others) is for them to have the option to include a picture when writing a review - obviously the clothes are going to look great on the models because they chose people who’s bodies fit societal standards the most but it’d be nice to be able to see what their clothes look like on the average person before you purchase because the body does not come with the clothes, haha. I’d definitely buy more clothes from them if that was a feature of FashionNova but I’m usually hesitant to because I don’t want to waste my money on something that’s cute but I have no way to tell if it’ll look good on me. It would also be nice if for every product they listed what size the model was wearing. There is text that says what their non plus size models are wearing (“tops & dresses are a size small and jeans/bottoms are size 1-5) but no information for what their plus size models are wearing. These features are things that many other clothing apps and would help your customers buy things they like with more confidence. Shouldn’t be that difficult to do. :)

by Angry Customer 26

I lived for fashion nova. I love there sales and I love the clothes and shoes, however I made an order and i never received it. I reached out to them and they told me they were not responsible for me not receiving my thing because the shipper said it was delivered. That was just the beginning this order was over $200 and again I’m not new to them I shop so much I can be an ambassador for the company. I explained to them I checked my cameras and never received my order. I then ask for this shippers info In which they did provide. I contacted the shipper and the shipper did there investigation and stated the lost the package that they would contact fashion nova and let them no my passage was not delivered and provide me a copy of the letter and for me to follow up with FN. I did everything on my end because I never wanted a refund just my merchandise I was so looking forward to. Fashion nova told me pretty much I will not receive another shipment nor my refund. I’m so angry they really lost a loyal customer. Watch out !!!

by Imdmsnns

Fashion nova charges u 2 day shipping no matter what. There is no option for u not to pay 2 day shipping but what really pisses me off is that they make u pay 2 day shipping and then they take forever to deliver EVEN IF U PAID. So where I’m getting at is no matter if u get something under I guess $75 then u most likely gonna pay 2 day shipping even if ur items don’t come in 2 days. Another downside is that the clothes will always look good on those models, might not look the same on u cuz the different body types. Not everyone is slim thick. BUTTTTTTTT the only reason why I will continue buying for fashion nova is cuz there clothes are cute and the prices is cheap but most of there Quality is good. The only thing is the jewelry. Mine turn greenish and had that medal smell after a couple months but never really had a problem with there clothes

by ConcreteRusty

I have had a bit if a problem within my phn & wife’s phn we both hv Fashion Nova app/online account, we hv separate incomes live in our own homes and share most everything . Even the perks like sharing links to friends to get discount its Legale as we are separate households yet the keep merging our different accounts . And now Im having a different time finding my purchase yet the money was taken off my Bank account card not a debit card but my cash card account payment. I font this this is a fair to kay on fashion nova alone I believe it is the phn company service We use We are working on this And please font think for one minute that i will be shopping on here for all the men in my lufe ‘ amd tgats a lit considering we hv mostly male babies. And buying as much Lady women’s and teens stuff for girls their are enough because they require more stuff .or love more stuff So do men like choices to finally a store thats heard what we’ve all been yelling for years Men like choices to

by Yung YamaG

I used to buy clothes off of this app almost every week. Clothes and everything else are amazing!! It's just the customer service that makes you not want to shop here ever again. I ordered an outfit about 4 days ago it took the money right off my card no hesitation, but I never got my email confirmation and it never showed up on FashionNova that I purchased it. Now today would make 3rd day I've waited for an email and I still haven't gotten one. If I'm not going to get my outfit then I would like the money back so I can spend it somewhere else. It's absolutely no number you can call and get a answer from someone! Then to add to it no matter how many times you email them someone will respond and act like they're goin to help you but once you respond back to them to give them the information they asked for you don't get a response after that. I figured that since my birthday is coming up to order an outfit off fashion nova the clothes never disappoint but the customer service is the worst ever!

by KjTWilliams

Came to complain and noticed that many are having the same problem. At this point I feel like FN is beyond customer service! Who cares about the little people that made this company now?! 1st., FashionNova is a complete waste of space and time! Biggest complaint is that I can’t save favorites! What an inconvenience to go to spend your money and have to search through 100,000 items and you either can’t find it or now that you have it’s sold out! Or how about actually ordering an item or 4 in my case only to find out through email that not only do they not have what you were able to put in your cart and pay for but now your stuck with a store credit! That’s ludicrous!! Why let me check out with items if you know it’s out of stock?! I’ve learned to read the reviews more bc sometimes people say in the review section “this items out of stock, don’t purchase!” Smh I’ve erased and downloaded the multiple times to the point of erasing and just saving the actual website page to my home screen! It’s basically a hit or miss with FN! You either have really good luck or it’s terrible!

by Jessica.W.B

I had ordered two items for my graduation, unfortunately there was a problem with the building number at which I ordered the items to. I called to change the address and I was informed it would be resent. Once again there was a problem for the delivery. I called again and they had never even changed the address to resend the item even though they said they would. They said they would send me a gift card to reimburse for my items because they don’t do refunds. I asked if they would cover the shipping costs as well at least 5 times to make sure and the agent said yes every time. I got my gift cards without the covering of the shipping costs. I called again today and another agent said they don’t cover shipping. This is the first and last time I order from this stupid website. One of my worst experiences with online shopping. This has been a month process full of disappointments!! I literally have to pay $30 bucks just to get the exact same outfit I bought in the first place (including the e-gift cards).

by Bitterveins

I am not one to submit reviews but I love your clothing and I would like to continue shopping but I mostly use my phone and so I thought I’d ask about tweaking FashionNova to our liking. I’m sure I am not the only one to have suggested this. Anyways, when you select collections then the collection you want let’s say jeans and then while you’re viewing the jeans it doesn’t let you just go back to the list of collections. When I slide from the left side of my iPhone. Just the menu comes up. It’s very irritating and a waste of time. Also please provide filter options. I should be allowed to view from most popular or price. It’s ridiculous that I have to keep scrolling until I find something I both like and that has good reviews and is within my price range. Lastly but not most importantly, it would be wonderful to see customers photos as well. The models used are extremely thin around the waist and they’re so unrealistic. Seriously continue using the models. Whatever but allow us to see real pics of people actually wearing the clothes as well. Thank you.

by BlaqueGoddess

I love fashion nova so much. I have such a difficult time getting off FashionNova . I want to buy almost everything lol. The clothes are cute and the shipping is pretty fast. Everything seems to process swiftly and accurately. The are two issues for me though. There was a dress and when I clicked on it to see it enlarged it was a completely different dress. I had to scroll down further to see the dress I was actually interested in. My second issue and the biggest one is how my favorites do not save. One day I had at least 100 things in my favorites and I went back when I was ready to buy some and every single one was gone. My sister has had the same problem as well. Please fix this issue. I always have to pull things back up when I would like to purchase them or I lose them altogether. I’ve realized I can favorite something then scroll down just a little bit and the favorite disappears.

by Tee26$

Okay, so where do I even start? Fashion Nova has never disappointed me before. I ordered all these outfits to have my bf and I matching for my birthday, which passed on July 22nd..... I didn’t get another part of my order. I’m missing one item, so I wrote FN and I was told that I was supposed to say something 2 days after. Okay if you send me an update saying that you are still preparing to send my last item out, why tf would you tell me there’s nothing you can do? There is something you can do! I’ll tell you right now since y’all don’t have good customer service skills: Give me my money back, and there will be no complaints! If I call, I bet you will communicate better. Okay I’m done snapping. Fashion Nova please get it together, because I really like your clothes and I don’t want your company to go anywhere. All I want is my money back if you’re not going to send my last item. That’s it.