Crunchyroll app not working? crashes or has problems?

Crunchyroll Status

Last Updated on 2025-05-16 by Ellation, Inc.

I have a problem with Crunchyroll

Are you having issues? Select the issue you are having below and provide feedback to Crunchyroll.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

33.3%

Something else

33.3%

16.7%

Photo/Video

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Crunchyroll Problems 🔥

- No 2-factor authentication for accounts

- No customer service number to call for account issues

- Too many ads per episode

- Ads repeat too often

- Ads sometimes don't load

- Anime episodes don't load after watching ads

📋 2 Reported Issues:

John Doe 2024-12-29

Audio

Clifford Watson 2022-07-08

I have noticed an issue when trying to access to show page's for any of the summer 2022 Anime that you have started to Air when you try to scroll down to the show info from the episode listed the screen becomes shaded out in grey and no information is available to view I am using the Crunchyroll App from my Roku Express Model 3900RW running software 11.0

Showing 1-2 of 2 reported issues:

Have a Problem with Crunchyroll? Report Issue

Common Crunchyroll Problems & Solutions. Troubleshooting Guide

Table of Contents:

Crunchyroll iPhone Issues and Solutions

Crunchyroll iOS app crashes, not working, errors
Crunchyroll iOS app network issues
Crunchyroll on iOS has black/white screen

Crunchyroll Android App Issues and Solutions

Crunchyroll has errors/crashing/not working
Crunchyroll server network connectivity issues
Crunchyroll has black screen

⚠️ Troubleshoot | Fix Now in One Click

Crunchyroll iPhone Issues and Solutions

How to fix Crunchyroll app crashes or not working on Iphone (iOS):

Close and restart the Crunchyroll app on iPhone
Update Crunchyroll app to the Latest Version for iOS
Uninstall and reinstall Crunchyroll iPhone app
Update your iPhone to the latest iOS version

Fix Crunchyroll on iPhone unable to connect to server/internet connection issues::

To resolve Crunchyroll network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Crunchyroll Android App Issues and Solutions

Fix Crunchyroll not working on Android, crashes, errors or is unresponsive:

Force Stop the Crunchyroll App
1. On android, goto Settings » Crunchyroll » click [Force Stop]

Update Crunchyroll to the latest version on PlayStore

Clear Crunchyroll App Cache and Data:
1. On android, goto Settings » Apps » Crunchyroll » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Crunchyroll.

Fix Crunchyroll unable to contact server/ Crunchyroll internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Crunchyroll » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Crunchyroll » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Crunchyroll

Contact Support

Verified email ✔✔

E-Mail: support@crunchyroll.com

Website: 🌍 Visit Crunchyroll Website

Privacy Policy: https://www.crunchyroll.com/privacy

Developer: Crunchyroll, LLC

‼️ Outages Happening Right Now

May 25, 2025, 09:13 AM
a user from Peterborough, United Kingdom reported problems with Crunchyroll : Not working
Mar 08, 2025, 04:47 PM
a user from Montpellier, France reported problems with Crunchyroll : Login
Started 5 minutes ago
SoundHound
Started 8 minutes ago
Dezor
Started 11 minutes ago
RTLplay
Started 13 minutes ago
WeTransfer
Started 15 minutes ago
Libération
Started 15 minutes ago
ReverbNation
Started 18 minutes ago
BandLab