Contact Crunchyroll Support

by Shinobi484

First the good. Crunchyroll has wide array of shows to watch and is fairly easy to navigate. I especially like their updated shows section.

The con and its a big one. Crunchyroll does not offer a 2-factor authentication for their accounts. On top of that they do not have a customer service number to call when you have account issues. My self and multiple others (check their own forums) have had their accounts hacked and simply changing your password does not help. I will say their fraud detection did help by sending me a email noting suspicious activity. However after taking recommended steps the very next day I got an email saying the email associated with my account has changed. So I will not be renewing a subscription and canceling my account once this subscription ends. Luckily my subscription is through iTunes because you can’t cancel your account with an active subscription so if you have a credit card on file with Crunchyroll and someone hacks your account your only real option is to cancel your card. So if they fix this issue I will consider starting a new account but until then I will not use this anymore. I truly hope someone from Crunchyroll takes note of this concern because it seems to have gone ignored for far to long.

Recommendation: if you do decide to use Crunchyroll I highly recommend you get your subscription through Apple. At least that way your information will be more secured.

by DaughterNature

Ok I love this app I really do I would rate it five stars but the problems that this app has makes me want to rate it only one star but since I love the app I gave it two stars. I really don’t care that I have to watch around 13 ads per episode even though it’s annoying and they repeat the same ads I get it you developers want your money and you deserve it for all your hard work. Sometimes the ads don’t want to load and give me a black screen for five minutes so I have to close the app and try to watch the episode I was watching again and force my way through another ad to get back to where I was. But I don’t mind too much as long as it isn’t frequent but it is very frequent. The fact that the ads refuse to load after 5 minutes maybe longer is extremely irritating. However, the fact that this app doesn’t want to load anime episodes after I watched 13 ads that refuse to load makes me very disappointed. The whole purpose of this app is to be able to provide its users with anime episodes. It is very upsetting to be watching your favorite series and for it to be interrupted multiple times throughout the episode not because of ads but because it is having trouble loading and it won’t load after like 5 minutes or longer sometimes. Please fix this issue developers I don’t care that I have to watch 13 ads per episode I just want to watch anime.

by Kitty_Nina101

This whole app is fine by itself but the ads are unreasonable. I’m 3 minutes into an episode and it’s already given me 12 ads. I would rate this app 3 stars instead of 2 but the whole thing is super glitchy and just pauses at random times. I know for a fact that it’s not my WiFi because I’ve been disconnecting and reconnecting to see if any thing works. I’ve restarted my phone multiple times but it’s no use. The 23 minute episodes I’ve been watching has turned into 40 minutes each because of the ads. I watch 5 minutes, 10 ads in a row. Another 5 minutes, another 10 ads. It’s unbelievable. I get that this is how you earn money but I still don’t think it’s worth sacrificing other people’s enjoyment for. Every time I click that go forward or backward 10 seconds button, it’s takes 5 minutes just to find that certain place. God forbid we tap on the screen to pause or exit the app or we just get 20 more ads thrown in our face. I just wanna say that I mean no hate from this review. Your app is great but sometimes thing just don’t work out well. Im also writing this for other people who wish to download this app. A lot of people are writing good reviews so I thought that I might let them get a feel of all the downsides they would be going through by downloading this.

TLDR: I got 12 ads so far and I’m only 4 minutes into the episode. Consider this before you download.