Crunchyroll Reviews

by Kitty_Nina101

This whole app is fine by itself but the ads are unreasonable. I’m 3 minutes into an episode and it’s already given me 12 ads. I would rate Crunchyroll 3 stars instead of 2 but the whole thing is super glitchy and just pauses at random times. I know for a fact that it’s not my WiFi because I’ve been disconnecting and reconnecting to see if any thing works. I’ve restarted my phone multiple times but it’s no use. The 23 minute episodes I’ve been watching has turned into 40 minutes each because of the ads. I watch 5 minutes, 10 ads in a row. Another 5 minutes, another 10 ads. It’s unbelievable. I get that this is how you earn money but I still don’t think it’s worth sacrificing other people’s enjoyment for. Every time I click that go forward or backward 10 seconds button, it’s takes 5 minutes just to find that certain place. God forbid we tap on the screen to pause or exit Crunchyroll or we just get 20 more ads thrown in our face. I just wanna say that I mean no hate from this review. Your app is great but sometimes thing just don’t work out well. Im also writing this for other people who wish to download Crunchyroll. A lot of people are writing good reviews so I thought that I might let them get a feel of all the downsides they would be going through by downloading this.

TLDR: I got 12 ads so far and I’m only 4 minutes into the episode. Consider this before you download.

by Shinobi484

First the good. this app has wide array of shows to watch and is fairly easy to navigate. I especially like their updated shows section.

The con and its a big one. this app does not offer a 2-factor authentication for their accounts. On top of that they do not have a customer service number to call when you have account issues. My self and multiple others (check their own forums) have had their accounts hacked and simply changing your password does not help. I will say their fraud detection did help by sending me a email noting suspicious activity. However after taking recommended steps the very next day I got an email saying the email associated with my account has changed. So I will not be renewing a subscription and canceling my account once this subscription ends. Luckily my subscription is through iTunes because you can’t cancel your account with an active subscription so if you have a credit card on file with this app and someone hacks your account your only real option is to cancel your card. So if they fix this issue I will consider starting a new account but until then I will not use this anymore. I truly hope someone from this app takes note of this concern because it seems to have gone ignored for far to long.

Recommendation: if you do decide to use this app I highly recommend you get your subscription through Apple. At least that way your information will be more secured.

by DaughterNature

Ok I love Crunchyroll I really do I would rate it five stars but the problems that Crunchyroll has makes me want to rate it only one star but since I love Crunchyroll I gave it two stars. I really don’t care that I have to watch around 13 ads per episode even though it’s annoying and they repeat the same ads I get it you developers want your money and you deserve it for all your hard work. Sometimes the ads don’t want to load and give me a black screen for five minutes so I have to close Crunchyroll and try to watch the episode I was watching again and force my way through another ad to get back to where I was. But I don’t mind too much as long as it isn’t frequent but it is very frequent. The fact that the ads refuse to load after 5 minutes maybe longer is extremely irritating. However, the fact that Crunchyroll doesn’t want to load anime episodes after I watched 13 ads that refuse to load makes me very disappointed. The whole purpose of Crunchyroll is to be able to provide its users with anime episodes. It is very upsetting to be watching your favorite series and for it to be interrupted multiple times throughout the episode not because of ads but because it is having trouble loading and it won’t load after like 5 minutes or longer sometimes. Please fix this issue developers I don’t care that I have to watch 13 ads per episode I just want to watch anime.

by Wait Of Time....

I just recently got into anime, considering I’m quarantined, and I was watching hunter x hunter on Netflix. Netflix didn’t support all the seasons, it only went up to 4, so I did some research and found Crunchyroll. I was really excited when I saw that it had all 148 episodes, and while scrolling I saw some other anime’s that looked interesting! When I began watching their was an advertisement, which I didn’t mind. I expected for there to be around 2-3 per episode. At first, everything was going really smoothly! Nothing too out of the ordinary. Then after about 3 episodes in, the ads started to pile up. At first I tried not to mind it, after all I was watching all the episodes for free. Then it became REALLY hard to ignore. I started to get 3-5 ads just before It started, then about 3-5 more later on in the ep! It would’ve been much more bare-able if the ads weren’t so glitchy. At first, I thought it was just my internet. I came to look at the reviews to see if anyone else was having the same problem, and many are! The ads load for about 10-15 seconds, and then run very slowly. For example, if each ad was initially 10 seconds long, and there were 4 advertisements, that’d be around an extra minute and a half of pointless waiting!

On behalf of all this app users, please reduce the amount of ads per episode, and fix the freezing of the ads!

by Gee_Pineapple11

Let me start by saying I still love this app BUT I think with the surge of streaming services I believe this app has some catching up to do. Not so much in the content department but in Crunchyroll and heck even the website but I’ll stick to reviewing Crunchyroll . I’ve been premium for more than 3 years and yes the no ads is nice but how about creating profiles like Netflix or Disney? My wife and I have to a lot in our queue and sometimes we watch the same shows so changing the episode between sittings is weird. Another thing is how about implementing skip intro and continue to next episode? Don’t get me wrong I love anime intros but when I’m heavily into a show it’s nice to just get back to the story. I feel besides dark mode there hasn’t been much added to Crunchyroll UI to make it great. The content is amazing and I love that it’s available so promptly. I’m only rating 3 stars due to the fact that it hasn’t been keeping up with other services and sometimes song subtitles interfere with character subtitles making it difficult to read (the song and dialogue literally are swapping up and down so I can’t even see a pattern, maybe use a different color for the song subs). Again it’s 3 stars for Crunchyroll not this app as a whole cause they’re obviously 5 stars but I can’t let my bias stop me from acknowledging the lack of implementation that most streaming services already have.

by David Pauta

I love Crunchyroll , I really do. I love the selections they have, and I like how simple it is, but there always seems to be a performance issue with Crunchyroll . I don’t have a membership I’m a free viewer, and I don’t mind the 3 ads with every ad marker so I don’t know if this happens when you pay, but it’s an episode just freezes and it’s unplayable. My latest example of this is with the Konosuba film. I cannot play it at all. A previous example of this was with one of the episodes of Attack on Titan season 3 I’m pretty sure it was only the 2nd episode that just froze and was unplayable. I had to wait about 1 month or a couple of weeks (I honestly don’t remember) to be able to play the episode. Other than these issues I face. The only other issue I have is with the ads, yes I said I’m fine with 3 ads, but realistically it’s still a little much, and also some ads just straight up have spoilers. Like the ad for Attack on Titan season 4. It shows Armin shifting Into a Titan. It was kinda whack learning that surprise (for me at least) through an ad. Other than that I have no issues with Crunchyroll . I’m just tired of the constant freezing. I also bring this up because I just remembered that episode 12 I believe of Higehiro is also freezing as well. So please just find a way to fix Crunchyroll and my opinion on it will drastically change.

by Megasxlr_

Ok here is the lowdown on Crunchyroll and why I gave it 4.5. Let’s start with what every one seems to be worried about: ads. The ads it seems to me bearable. You well run across 3 to 4 ads per video most of the time. Some ads didn’t even play, they just pop up for a second and then resume playing video. Some ads were not so kind, looping the same two ads about 3 times before resuming. Next let’s talk about there subs. Some quality of life improvements are needed in like areas such as timing when a sub is suppose to disappear over translated text to disappear when the screen changes, along with the karaoke during the opening song. Third let’s talk about buffering. I am on 4 g Lte and low res to save data, so only once in a while did it need to stop and buff. I would press pause for a moment to let it get ahead so I can’t say how it would work out for those streaming 1080p. Finally let’s talk content. You’ll find a lot of great content on Crunchyroll. You won’t find anything by funamation I.e. there dubbed for the most part that I could find but you can find some Dragonball super, along with other popular shows. Some shows are for premium only that you might run across but so far I only found 1 show like that. But if you do op for premium they have 3 plans with the cheapest being around 8 and their highest being about 15. In conclusion any decent anime lover should add Crunchyroll to there collection.

by Mystery1305

I’ve had this app for years now, and it’s honestly a really great app in itself for watching anime. You can watch on multiple platforms, which is also nice. The layout is very clean and nice to look at. I’ve had no issues with Crunchyroll over the years, so I would be giving this five stars, but I do have some small gripes. Premium used to be only for having no ads, but now you can’t watch in 720P and 1080P quality because HD quality is now a premium feature. I didn’t mind going through ad breaks, but I find removing HD quality to be a premium only feature to be a bit ridiculous. I’ve also encountered bugs lately with the ads. Sometimes the ads won’t play during an ad break, and the episode’s audio will play, but it won’t resume the episode. I have to exit out of Crunchyroll to fix this, but sometimes it happens whenever the ad plays. The timestamp also doesn’t continue where it left off, and it will scroll back to the last ad break, so I have to go to the correct timestamp each time. If these bugs could be fixed, that would be really great! Another thing that kind of annoys me is certain titles and dubs are premium only features, especially in certain dubs outside of the Japanese or English language.

by Maximus Osorio

I have a problem with subscribing to the membership plan. Usually, I would just get it the cheapest plan so I can see the newest episodes when they drop and watch without ads, but now I’m having an issue that has its pros and cons. When I first got premium, my plan lasted longer than it should have. Too be exact, I got around 2 and a half months of premium. I just thought it was a big with the first trail or something, but no. Every time I got premium it would last longer. I wasn’t complaining, free premium is great for me, but I also noticed that when I wanted to purchase premium, it would become harder and harder. I would always purchase within Crunchyroll and whenever I tried purchasing the cheapest premium, it would sometimes not load the payment screen and such. The other plans loaded fine. Right now, I can’t buy premium through Crunchyroll . It won’t load the payment screen and I don’t really feel that comfortable purchasing premium from the subscription menu on my apple setting. So currently right now, the other subscription levels load fine, just not the cheapest one. Other than that, Crunchyroll is pretty good in my opinion. I have not had any other issues except for the very rare bugs, and this premium issue, and I can watch most of the shows that I want to watch. I like Crunchyroll , it just won’t let me purchase the premium right now. As of May 8, 2021

by That One Popular Review Guy

Let me start off by saying, I LOVE anime, iv seen this app sponsoring many different you tubers, iv seen ads all the time of it and iv always watched anime on it, but the one thing I’m tired of is the fact that their is so many ads, I get that you probably can’t get rid of them because of how many people have premium but can you atleast shorten the amount? I’m watching episodes of anime’s and I’m getting 3 ads at the beginning another 2 like 7 minutes in ect. It’s making it hard to even watch the anime, I would give 5 stars but the ads is the only thing stopping me, I know you have them to make money, which then drives people to buy premium and then you get money from that so you can support Crunchyroll with a constant stream of anime, however can you atleast space them out? Like 1-2 at the beginning another 1-2 at the end? That way we can enjoy the anime and you get to show the ads, more ads raises your revenue however when you have millions of people and a large selection of anime ON top of premium, I think you can get rid of a few, I hope you take this into consideration. I really want to give Crunchyroll 5 stars but I can’t. I know I won’t get a response and if I do it will probably be something along the lines of you read my review. I’m just saying what’s on my mind and everyone else’s, the amount of ads is horrible. If you do read this, thank you for your time.

by Lilchungus28

Listen, I get it you need ads in order to make money you don’t need to put ads at the beginning after the intro and middle and end scene cause that’s just crazy because it’s like three ads for every commercial break and also just a little nitpick with the ads don’t show us the second or next season of the anime we are watching with the next ad because now with re zero an exclusive to crunchy roll i knew that rem would try to hit Subaru didnt know why but i knew and that could potentially spoil some for other anime’s and i have been having this glitch where I’m watching a show go to the Home Screen i come back it gives me an ad even though i was at the Home Screen for five seconds because of an accident ok not that big a deal but then it loads and loads and loads but it’s not having any progress Crunchyroll just breaks down like my digestive system after having Taco Bell with extra slices sauce on everything it gets annoying because now i can’t watch anything and uhhh quick tip don’t make the ad free one $8 that’s a lil much but i get it because competition also does that please fix this issue and i might get premium it’s worth it too it’s just all the bugs don’t just go poof because you paid 8 dollars you know so thanks for coming to my tedtalk but for now it’s 4 stars just please for the love of god fix these issues

by U Motherz

Great app to watch almost anything that u cant on Netflix. But I see constantly a specific anime, and the first season is dubbed, but the second season isn’t, that to me is the only issue, I don’t like switching languages every season so if u can release it in both ways that’d be great😃specifically Sword Art Online Alicization: War of Underworlds. Another issue are the ads, I think adding 4 would be fine if u made each add stop only one ad. There’s are usually 4 ad stops in an episode and when they hit it takes 30 seconds to load that ad and then play a 30+ second ad, and then another 30+ seconds to load a second one and a third. I think they load wayyyy too slowly and the ads back to back are too many. If there are 4 ad pauses please make it just one ad long and please load faster because in total if there are 4 ad blocks u spend abt 10 minutes watching ads because each pause loads 3 back to back ads. I wouldn’t mind 4 ads total but I also wouldn’t mind if ur going to keep the same amount of ads, that u just make them load faster instead of have me wait at a black screen for 30 seconds for an ad to show up and then repeat that for another two times. It’s a bit time consuming and sometimes I forget what happened before the ads even began to roll in and forget wat im watching. All in all, shorter faster ad breaks, and release seasons in both languages or just add that language setting in, not for subtitles but for the audio aswell, u know, dubbed.

by Marphobic

so, ive had Crunchyroll for awhile now and i thought i should make a review. first of all, Crunchyroll is amazing!! is not complicated/confusing at all + i understood it right when i downloaded it!! i like the fact that there is a history as well!! i like the way all the anime is displayed too. i love how theres dramas as well!! but theres only two things.. the search bar. yes and the ads. first, the search bar. the search bar is very confusing because every time i try to search up an anime it shows nothing? i even tried searching up an anime thats already on this app to see if it would work. it still didnt. i feel like thats one thing you guys have to fix!! another thing is, the ads. in the beginning of every anime there is a starting ad. for what? i dont understand that. also, why is there 5 ads in a row? if theres going to be ads (especially FIVE) please put a skip button at least. i have a problem with the ads at the beginning of the anime because there is already one at the end. i do NOT want my anime to start with a 20 second ad when im done with another 20 second ad from the end of another anime episode. i also think there should be more animes!! and even movies probably!! overall Crunchyroll is really good but the things i stated need some fixing.

by Check My Reveiw Out:)

You have a very large variety of anime but one I feel like doesn’t get as much love is the romance genre. Though I do understand that you are trying your very best to put more romance onto your app, I don’t feel like your new releases are quite what I’m looking for...though I have found some quite enjoyable I continually feel like I’m watching the same thing over and over again. I’m more into the older anime just because the plots were more regular, not everything had to be modern, and the fact that they had more of a balance between drama and slice of life aspect. One variety of romance that I don’t particularly like is harem- tho I do enjoy reverse harem and I know this specific genre is like by some people it’s just not right for me.. I’m not asking for you to stop putting the things and genres that other people like and desire just that you go out of your comfort zone and put something different on here- One thing specifically I would love to have on your app is the Rose of Versailles. I haven’t been able to really watch this series bc of the fact that I can’t find it anywhere if you do have a chance to put it on please do!!

by Idk82838849492818183

Anyways, we ALL KNOW the ads in Crunchyroll are ridiculous. I know it’s a free app and all, and I do really enjoy it and don’t mind a couple ads, but there’s just one problem for me. I was watching mha, yes, my hero academia, and I had a problem occur.

So technically what happened, I got ad an, not bad right? After the ad, the anime wouldn’t load. I kept exiting Crunchyroll , and everytime I went back in it would give me another ad and not load again. Mind you, my internet is not bad at all. You also might be thinking, “it’s probably just more than one ad, and the second one just isn’t loading, so when you go back in it loads.” But no. I was doing this for I know over 10 minutes. I got at least 10 ads and ngl, my night was kind of ruined because it kept happening and I ended up just giving up and going to bed. This might sound like a complaint, and it kind of is, but the moral of the story is to please just fix your ads. 4 ads isn’t bad, and it’s understandable for a free app with a ton of anime and more, but I shouldn’t have 10 ads in just one ad break. (and I probably would’ve had more if I had kept going.)

So anyways, a recap, I enjoy Crunchyroll a lot overall, but sometimes the ads get out of control and just ruin the anime experience for you. Hope you found this helpful, xo

by Prinncess Unicorn

I think that this app is and amazing app with efficient streaming options. The amount of content they have is amazing and the new format is excellent. I have so many positive things to say about Crunchyroll, but I do have a slight issue that just makes no sense. The new premium options is kinda stupid if you ask me. There is 3 new different levels of premium if I remember correctly and each level unlocks new stuff and costs more money. I understand that they are trying to make more profits but this is kinda stupid and makes me mad. If I wanted to do a certain thing and was prepared to pay for the premium and went to do it and it turns out that there are 3 different levels for unlocking different things? Like I would be furious, i know it’s for profit but like you had it going pretty well with the first premium system and the online shop, but then you add 3 levels of premium? I think that your also making it hard for people who already had premium beforehand, they have to adjust to a whole new system and decide what to do. I just think it’s stupid and extra and serves no purpose. You can fight me on this but I’m not budging.

by Jk Just For Memes

Although it lacks some titles I’ve been looking for it has a lot of great anime’s. Like MHA, bleach, death note, RE:Zero, attack on titan, black clover and a ton more. It’s really easy to search through the selection of anime if you don’t have specific anime’s in mind and you just want to browse. It’s also easy to find a certain anime instead of scrolling through all of the anime’s to find it you can just search for it. And it has a watch list feature so you can find anime’s you want to watch but maybe not right now. I would totally recommend Crunchyroll the any weeb who doesn’t want to pay 50$ for 1 season of anime. This has really helped me out because I can’t afford to spend that much money on anime. The thing I will say is when you in an ad you can’t make the screen smaller or pause it but that’s about the only thing bad I have to say about it. Also if your not really patient you might want to get a different app because there are a lot of ads but that personally never affected me because I’d rather watch 5 ads in an entire episode of anime than not watch it at all. Anyways in conclusion as long as you don’t mind adds you should probably get Crunchyroll to be up to date in all of you favorite anime’s

by Sk8rboy656

So I’m going to start with the cons first of an uncontrollable amount of ads when I’m watching anime and I get one or two or even three ads I’m ok with but when I’m watching a 20 to 30 minute episode I’m getting over 10 ads per episode then it’s getting pretty annoying because it’s extremely hard to finish an episode for example I watch a 30 minute episode and I’m getting as many ads as I get it turns from a 30 minute episode to over an hour episode because of how many ads this is a problem you need to fix but what’s good about your app is it has a lot of different choices of anime and a lot of different genres to choose from I enjoy Crunchyroll a lot but you need to cut the add limit dim from over ten to 3 and under and a lot of your app users would be a lot more satisfied and there would be nothing more to complain about so please fix this bug we would all appreciate it and we would use Crunchyroll a lot more then trying to dig around Crunchyroll Store and google play store and even the internet to try and watch our episode because we are so worried about getting as many ads as we are getting so please fix Crunchyroll and listen to our complaints it would make using your app a lot easier thank you for your time and keep up your good work and good luck for the future.

by Moya Elle

I really love this service! I haven’t been watching anime for too long but this has honestly helped me start off. There’s so many anime’s that you would probably not be able to watch on other streaming services. I’m happy also that my favorite dubs are on this app too, though personally I do suggest maybe add Naruto dub since it’s one of many people’s favorite dub. I do prefer sub in most anime’s though. But for anyone hesitating to get Crunchyroll, don’t!! I can’t say enough of how cool it it to be able to have all of my favorite anime’s right in front of me, and the ones I’m planning on watching, especially because you don’t have to pay any money if you don’t want to. This is good for young people like me who is a kid to be able to watch without having to spend all of my allowance XD or people that don’t have much money in general. You just have a few adds that are honestly entertaining compared to most places because most base on anime so there fun and this app doesn’t have many adds at all compared to a ton of apps which lets me watch and enjoy an anime without being interrupted 24/7. There’s many more reasons why you should get this app but I can’t list them all XD just know that it’s an amazing fun place to watch anime!!!!!! :)

by Moontea-

I’ve been using this app for some time and enjoy Crunchyroll very much. It has a great variety (though some of my favorite anime’s are left out) and the ads are fairly controlled. One piece of criticism I’d like to point out is the fact that you have an ad right after the anime opening, which is both annoying and repetitive. The ads themselves aren’t bad and fit my liking to some extent, but consider having more variety to your ads, some of the ads in certain anime are repeated multiple times and gets boring to watch. Not to mention that there are a TON of glitches. I don’t know if it’s on my end or just Crunchyroll , but sometimes the anime will time out and then go out of the anime, going to the homepage, search are, library, etc. Once I try to get back on the anime to continue watching, the subtitles are gone and I have to struggle with it for about 15 minutes before the subtitles go back on, often they don’t and I have to quit watching for the day. But it’s an occasional problem that I can deal with, I thought I might say it for the fact that it might make a bad first impression on a new watcher, thinking that Crunchyroll is faulty (which it is most certainly not). Again, it may be on my end. All in all, this is a great app and I would suggest it to any of my friends to watch!

by Fieieiri

I used to have a premium membership about a year ago and decided to renew. I wanted to buy the standard premium membership again but it says on Crunchyroll that they will give me a 14 day free trial and charge me for the membership after the trial ends, not a problem, I was actually happy about this. The problem is that the trial doesn’t even work. I check my iTunes subscriptions and it says that it is currently active but when I go into Crunchyroll to watch a show, I still have to watch ads! That’s not even the worst part, whenever the ads start to load, I get a black loading screen, then it just freezes up and won’t do anything unless I force close out of Crunchyroll . I can’t even watch a video with ads!!! I tried to just buy the membership outright without the 14 day trial since I was going to pay for it anyway, but I can’t get past the 14 day trial offer. Whenever you tap on the button to upgrade your account, it takes you to the 14 day free trial offer( which doesn’t work no matter how many times I retry it) and it won’t let me bypass the offer so I can just buy the membership, it’s like they don’t want my money! I tried contacting support on the “help” section in Crunchyroll , AND SURPRISE SURPRISE Crunchyroll FREEZES WHEN YOU TRY TO GET TO THE “CONTACT US” PART! I used to love watching my favorite anime on this app but I don’t think I’ll ever be paying for this service again after spending hours just trying to buy a membership unsuccessfully.

by Gbashi

I honestly wish I could give it less than 1 star. I’ve only been using Crunchyroll for three days and I have given up. I understand that Crunchyroll works fine if you pay for a subscription, however, developers should understand that not everyone can afford to pay a monthly fee just to watch anime. If they’re going to offer a free alternative and make you watch ads to compensate, the least they could do is make sure the free version actually works- otherwise just don’t offer it! Don’t make people waste their time! The first day Crunchyroll worked great- I don’t care if I have to watch ads or even if the ads repeat. I understand it’s free so I don’t mind it. However, yesterday, I started to notice that Crunchyroll freezes whenever an ad is about to play- the screen goes black and that’s it. There is nothing you can do but exit Crunchyroll and restart it. Initially this only happened a few times, but now it’s to the point I can’t even START watching an episode because it freezes. I can restart Crunchyroll 12 times (which I have), and it does the exact same thing each time. I’m done. I’m done using Crunchyroll, wasting my time and dealing with this frustration. And now, even if I could or wanted to, there is NO WAY I’m ever going to give my money to this app. If you’re going to give a free service and make it as crappy as possible just to get people to buy the subscription- don't even offer it to begin with. It’s low, a cheap trick. Just don’t.

by Llama&Alpacas

In order to actually watch a show, you have to sit through so many ads it’s unbelievable and unacceptable. In my experience, my screen will just go black and an ad will play when I first click on episode. Then, it’ll load and I go down to the bottom to skip through the intro and as if Crunchyroll is punishing me for doing so, it’ll just give me ads! No joke, it’ll play an ad then another and another, etc. There will be no option to skip ads, exit out of them, anything! Really, you just get stuck in a cycle of ads restarting! Seriously, this matter needs to be addressed. I’d have to exit out of Crunchyroll . It was so bad once (I sat through 3 ads in counting) and I closed Crunchyroll . Then I went back in and just when I went to keep watching my episode, not only did it start it completely over, it spammed me with ads!
I deleted it. End of story.
I don’t think you should have to pay money for good service. You wouldn’t pay your waiter constantly at a restaurant to get them to perform a nice service with a good attitude, would you? Should you have to? No! So I think, you shouldn’t have to pay Crunchyroll for good service and no nonstop ads! I get it if you’re on free and you get ads, but having them play nonstop is unacceptable. And I get it, you have to pay the people who work for you, but not by torturing us who download into getting premium by spamming us with ads upon ads upon ads.

by Stevenleevan

This service has the potential to be really awesome. I tried the free trial and started watching right away and ended up keeping the subscription for premium going.

There are some annoyances such as when I try to fast forward through intros It can sometimes take 3-5 minutes to even play the show again and it usually happens multiple times.

My biggest issue though, and reason for 2 stars is that I was having an issue where my password was not working when trying to sign in on my other devices. When I tried to reset password, the link never came. I tried multiple times a day to reset and yes I checked spam and every folder but nothing. I reached out to customer service which got back to me quickly but they said that I have no account with them yet I’m being billed for premium. They escalated the issue but I never heard back and this was almost 2 weeks ago. I’ve sent another help request and haven’t heard back at all. For some reason now I’m able to sign in with my password to other devices but my premium account status is gone yet I’m still paying for the subscription. I’ve even tried unsubscribing and subscribing and issue persists. This has really become annoying and I’d love to give more stars and continue service if they could resolve my issue!

by Lupine 🌸

Hello! You have a wonderful app here, but unfortunately, if you haven’t noticed, a lot of people tend to complain about the amount of ads! We know all these ads are for promotion and they help you continue to support your work, but to have well over 10 ads playing on one 20-30 minute episode is pretty excessive.

It makes episodes difficult to have fun watching, as even the most intense or beautiful scenes in animes are ruined by nonstop ad play. To fund your business and such, I understand these ads are necessary, and so are Premium features! But it’s a vast difference in reasonable expectations and business affairs. I know you strive to make this app a well thought out app for anime, but it does get pretty sickening to watch so many ads per episode. And sooner or later, you start losing members who can’t afford your Premium Membership. The ads get too much for them to handle and they quit using your products! You’re gradually losing users, and those who pay Premium are the only ones who profit you, but even the cost can get too much!

All in all, I highly suggest finding a way through this major issue. If these ads start to get too extreme, the number of users you get will only go downhill. This is one of your biggest conflicts within the this app community. Thank you!

by Bob Kerstetter

this app publishes awesome anime. But Crunchyroll has an identity crisis. Login with a paid subscriber account and everything works great. Five stars. Seriously. It is very well done. But — and this is huge — not everyone can afford the monthly fees and the execution of the advertising ruins Crunchyroll . No stars. this app needs the advertising to fund the delivery of no-cost anime to its free subscribers. It is the TV broadcasting business model. No problem. But the technology used to insert the ads fails to match the quality of the overall app. The ads lock up Crunchyroll . They also repeat themselves three times in a row in the same ad break. And while the ads are supposed to be targeted to the interests of the viewers, they are not. If this app could get the advertising to work correctly, advertising could possibly make more money per user than paid subscriptions. Determining the interests of viewers is pretty easy. You just ask them. Do interesting ads and people will click them. Streaming technology is good enough to never lock up an app. And never repeat ads during the same break. I will never buy a Volvo no matter how many times you run the ad. I'm a Subaru guy. You should already know that. Have Subaru tell me about its awesome technology and I will click the ad to find out more info. Everyone wins — this app, advertisers and anime fans. Fix it please.

by ALonelyWalker

I mean the only thing that really stops me from rating five stars is the amount of bugs with Crunchyroll . I feel like it’s gotten worse since 2 years ago. The site crashes whenever a popular anime episode is released I assume because of high traffic, certain anime have weird audio noises, it doesn’t let me click any episode in the all episodes screen except maybe episode 1 or 2, it logs me out in the middle of an episode or just whenever I close Crunchyroll , it doesn’t load the new updated episodes screen occasionally, I can’t pause the episode anymore if I’ve hit the rewind 10s button, and the list goes on. I appreciate the anime in a convenient user friendly app, but the bugs are getting worse than what you would expect in a Bethesda game. Oh, and this isn’t directly related to Crunchyroll , but this app customer support or service or whatever is garbage. It’s slow and not helpful at all. I tried telling them about the audio problems but it wasn’t worth waiting on slow replies and generic unhelpful replies telling me to redownload Crunchyroll . I’ve been able to tolerate these things up until now but if they don’t do something about these bugs then I’m just not going to keep giving them my money. It’s pretty simple

by Cas_jeager

I love this app but the so called “video error” and the “trial error” along with the “connection loss” it gets very annoying, I’m sitting right by my WiFi box and all the sudden a pop up tab shows up in my screen saying that I have lost connection, I clearly had connection as I was connected to the WiFi the whole time but whenever it pops up it won’t let me leave the tab no matter how many times I press retry. The video error is very confusing as I have to stop and sit there for thirty mins to try and find out what the error is, I have tried to restart Crunchyroll , I have exited out of it and went back in and tried to watch it again but the video error just kept popping back up. Every time I get an error I have to delete Crunchyroll because the error will just keep coming back up on my screen even though I have done everything to try and get it to stop, I have re downloaded Crunchyroll at least 19 times and I just got it 2 days ago. And the situation with the adds is stupid, I get 15 to 20 adds every time, I’m only watching 20-30 minute episodes and I spend at least 10 minutes every time watching one round of adds, and the there are 4 rounds of adds in each episode. It gets quite annoying, I hope they figure out something because this is getting annoying

by DraconikWarlock

My experience with Crunchyroll has been mixed. I love that it offers free anime and manga most of which is quality stuff and not cheap knockoffs or filler. However, each episode of whatever anime you watch is filled with anywhere from 12-15 unskippable 30 second ads. These ads interrupt the episode (usually at breaks in the episode or before the credits roll) and play around 3-4 at a time. The ads are really annoying. They are pervasive. You can’t skip to another section without watching all the ads that were designated before then. If you accidentally rewind before the ad, bad luck: you have to watch two minutes of ads again. All of this directs you to buy one of the premium packages available. The cheapest one is $8 which is very expensive for what it offers. This would all be tolerable except for the bugs. Sometimes the video buffers and when I tried to buy one of the premium packages, something went wrong and I still was required to watch the ads. The purchase history said that I bought the free trial but Crunchyroll disagrees. If the developers improved it so that there were less ads, more bearable ad breaks, or a cheaper premium subscription; Crunchyroll would be a lot better.

by Anastasia.reed

If you guys are going to put stuff that may have many other episodes or movies or whatever you should put them all. Like black butler for instance. Pretty sure there is a book of Atlantic, you should put that and there is black butler in wonderland or Ciel in wonderland but that should be added too. Asking the sailor moon series I know for a fact that the sailor moon on there now is the new version I can tell by how she transforms, I think the other sailor moon movies or episodes should be on here as well. I could tell by the transformation as I recal her arm never looked like spaghetti and they never changed into sailor senshi like that. Also there should be less ads! There is constantly so many ad pop ups it drives me nuts! Instead of about 25 ads you should put like maybe 5 or 6 or even give them a choice or something. Bc not everyone wants to be watching there favorite anime and then a super juicy part comes on then BOOM! An ad pops up. Not a very good thing now is it? You might get lower ratings but I still think this is a gr8 app! But there does need to be some stuff fixed but other than those things this is a totally cool app.

by YouShouldSponsorMe

Ugh! Ad overload. On each of the episodes i get 9 ads to 15 ads! We should get 6 at the most ads instead! A lot of my friends are persistent and don’t buy the this app premium membership because they know that its all worthless and cost too much money in a year. I have an idea this app, make the person watching anime have an option. When they go on their first episode, they could be given the choice to watch all the ads at once ( addition ads if you want probably 1 addition ad ) because you get bad reviews because people want to get rid of the ad first! If you want some money, you could make it cost $0.99. It works! I told my friends about this and I asked them, “ would you buy this deal,” they of course agreed because it is a fair price for the option to get rid of the ads first rather than watching “ barbeque ads “ while a moment of crying

( I deleted some of the review but now that I have this app premium it puts a different mood to the anime and it’s super nice, though next time for this app regular membership, you should add the advertisements to be about that anime if possible or atleast about anime only )

by Sir Colt

Friend turned me on to CRoll a few years back. Haven’t looked back since! Went premium right away, and honestly, I don’t even care that it went to 7.99. I canceled my Netflix in favor of it. I watch this app probably 5-6 days a week. My queue is a mile long and I’m still trying to catch up. I’ve seen more shows than I can keep track of, and even rewatched some that I’d already seen, completely forgetting I had already seen them. They have the newest shows during the hottest trends, and with the fastest turnaround time between Japan’s original air time and their stream release. It’s literally like same-day. Back in the day we had to torrent shows and find awful sites to try and get anime from, and some of it (most of it) wasn’t even legal. Or the subs were done by fan groups that got a lot wrong. If you’re an anime fan, skip the other garbage and just drop the 8 bucks a month for premium. It’s worth it. Not to mention that I’ve met some of the staff at Otakon and they’re genuinely cool people. I’ll gladly give them my cash to support what they’re doing. They do it better than everyone else. Thanks, CRoll!

by Darkfiresun

I've been a this app premium member for a few years now, so can't speak for those that are complaining about ads. Premium is ad free and the service and app has been pretty stellar.
I primarily stream from my PS4, occasionally from iPad, and PS3. The PS3 app will lock up sometimes, but I blame that more on Sony no longer supporting/updating the platform. PS4 and iPad are pretty reliable.
I recently discovered that this app has age restriction settings that are active by default. Once you log in on the website, and change those settings, an entire new crop of shows are available to stream that I never knew this app carried.
this app has also gotten a lot more of the the currently airing shows that were not available on any service in the west previously. In the last week a few current shows popped up in my feed that I had been having to track down through other, less convenient means. Making me, and other people who enjoy those more niche shows very happy. so kudos to them on that. For considerably less a month than Netflix, just go premium and save yourself the ads.

by DragonGamer_67

this app in my honest opinion is one of the best platform to watch anime on, and this is not a fact is just my opinion. Since I’m paying for subscription I don’t have a single ad to worry about, and I get to watch everything pretty well. Even the this app app does pretty well too, I just have a small problem with it but nothing to worry about (and is not related to ads, not random log offs, etc).

I would recommend you to use this app on a computer though like me if you can, since is much better. Overall, it has great anime, great quality, rarely any bugs at all, and no issue. Maybe a lot more bugs and glitches for mobile users but since I use mostly my computer for this app I rarely experience any of those, or none at all. Since I mainly use VRV when watching on mobile (doesn’t mean I don’t use VRV to watch on my computer, matter of fact I still use VRV more often on my computer than on my phone) that makes it a lower chance for me to run into those things. Btw, you can pay for one subscription on VRV and have both premium on VRV and this app.