AAA Mobile Reviews

by Lion.

Remember when this app used to be customer friendly.
When you could walk into any this app and get relatively quick one on one travel advise/book travel at a discount/count on them to help you when travel plans changed. Well no longer: most travel agents work from home and if you ask them unless you ask them a simple question like “what’s the time”. They will force you into a snail email exchange where they will ignore you then pass you off to another travel agents.
I was passed from one travel agent to another 3 travel agents in all. By the time the third one made my travel changes which was 6 days later I was forced to pay over $500 in travel fees. My original flight cost $600! When I called the airline which would have cost $150 to make the changes they said I had to go thru my travel agent!
I would learn later that if I had simply canceled my flight I could have made a claim for the this app travel insurance I had paid for. Not a single one of the 3 agents explained that to me!

by HAK3141

First, I was very concerned about allowing AAA to know my location at all times. Fine, I understand I guess people can move their car if they are in a dangerous spot waiting for assistance. I login and enter in my data after waiting on their phone line for over 30 minutes, THOUGH THE CALL ONLY SAID THERE IS 10 MINUTES OF THE WAITING. So good job triple a, you made me down load AAA .

Second, the estimated arrival time of help and the request detail is beyond terribly calculated. AAA suggested that a technician should arrive by 45 minutes. I sat and waited. It was past 48 minutes I got a call saying that the technicians should be on there way in about 45 more minutes. At least be honest about the estimated time of arrival. Just say it will take 1:30 minutes. This is what happens when monopoly takes place. The top companies will not try at all to satisfy their customers because they have a long history or they are the only go to car assistance service.

I am truly disappointed in AAA and the company. Who knows when the technicians will arrive now. That last 45 minutes could turn into another 45 minutes.

by Retired-frustrated

Note: Review is on AAA not local this app office.

I thought the this app app would have been a leader in automotive travel and trip planning. I couldn’t build a complete trip with multiple stops. It would only do point A to B trips. I went to local this app office and “travel agent” said that AAA would not do multiple stops. She was aware of many of AAA weaknesses. Frustrated, I finally used Trip Advisor, Google Maps and my Calendar App to complete my trip planning on my iPhone. All of this should be on the this app app and easy to use! AAA should provide a full itinerary with every stop, dates, hotel reservations, site seeing stops etc. It should also tie into your calendar app and include hotel confirmations, reservations etc. I also think it should have a driving tour guide option on popular scenic or historical places that would blue tooth with your car and give informative information as you drive or when you stop, hike etc.

Summary: AAA is useless and I will definitely review to determine if there are any other benefits to this app membership.

by Theirishman81

I feel cheated by this service. I got a flat tire coming home from work at 5:30. Open a ticket in AAA . The estimated wait time is until 4:15am the next morning. I called in after 15 minutes to confirm the accuracy and the service offers to call you back instead of waiting on the line. Well, they don’t actually call you back. The estimated wait time was 10 minutes. After over an hour I called again and stayed on the line. After another 20 minutes of holding the very nice person on the phone checked with who the ticket was sent to. They said they didn’t offer the service needed; SO THEY DID NOTHING WITH THE TICKET! Had I not called in, literally nothing was going to happen. My wife had picked me up at this point and they wanted me to drive back out there at 10:30 to meet someone. Which would not work so I had to cancel the ticket. Re-opened the next morning and they said they were sending someone out. I have time to write this review because it’s been 2.5 hours and I’m still waiting. The current estimated time of 7:30 tonight after they promised me less than two hours. This is the absolute worst service I have received from any company. RUN, and I mean RUN! (Mostly because you won’t have a car to take you anywhere).

by Nicoletta Bridgeta

To send a request did not go great, as the request went through on the third try, which should have been an indicator of the bad experience to come. As the request goes through, the eta says that the roadside assistance will come in 2 hours. This was fine, as it was known that it was a relatively busy day and we know that it is not easy to provide service for everyone right away. So, the waiting period starts to go over the eta and after an hour passes since the eta, we start to make phone calls to this app’s representatives. None of the phone calls were productive whatsoever, especially since we were repeatedly put on hold, and my family member was left there for another two hours. He continued to wait, as AAA said that they would be arriving soon, yet there were no improvements made. After no help, false hope, and waiting for five hours, my family member ultimately resorted to a different company. This experience was quite awful and stress inducing. I would not recommend, especially if you are looking for a company to depend on, as this company is not dependable in the slightest. My suggestion is to look for another company before you are stuck out there with no help and frustration.

by Tyo1970

The this app Drive part of AAA is a great idea. I like to save money on my insurance. The this app Drive part of AAA is poorly executed though. Metrics for distracted driving does not make sense. How does one earn a score of 100? The phone is face down in the center console of the car, the phone has do not disturb turned on, the radio is off... and I score a 91 out of 100? Not cool. Smooth driving is mostly dependent on how you have your phone secured. If it is hanging and swings about, expect a low score. I find flat works best, but it’s not perfect. I scored a 60 in a parking lot and I was going slow and not accelerating or stopping hard. The map showed that I was accelerating hard and slamming on the brake. Really? Phone was in my jacket pocket. The funny thing was that distraction metric was 99 on that test drive. I received a phone call in a parking lot. I answered and pulled into a parking spot. I got dinged hard for that handsfree call while parked. Might I make a suggestion to the dev team and just use the do not disturb as an over riding metric. Also, have an OBDII BT option to get the correct metrics from the car’s system. AAA doesn’t have a way to detect if one fully stops at a stop sign either. Create a way to note on the map where it shows sudden braking why that happened.

by Jaxnole04

AAA uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through this app. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses.
So, then just turn location services to “Only while using AAA ” and problem solved, right???
Well, I’ve never seen an app so determined to track my every move every day. Every time I open AAA I get this message that says I should turn on location services on to use AAA , with a link to the phone settings saying to turn location services to always. Open AAA , try to find a repair facility and get directions? Here’s your admonishment that AAA won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings.
It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use AAA just fine with location services enabled while using AAA only. I’m reconsidering deleting AAA , which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues

by Jbelanger80

This review is only for the AAAdrive portion. I don’t understand how AAA really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . AAA is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company.

Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app

by Lucky.Mojo

When I open AAA , it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later).
When I'm actually in AAA , it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into AAA . (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does AAA think I'm excited? Who knows?
Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in AAA .
There are many features in AAA , like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, AAA crashed and closed. So there ya go.
One star rating, because 0 doesn't seem to be an option.

by Poor Rich

Here I am stranded trying to get roadside assistance and AAA is worthless! Everything about it is a struggle even though it looks slick. AAA seems to be more of a bombardment of sales attempts instead of a help summoning app. From the very start I cannot tell whether I am logged in or not. Then as I wander around trying ascertain that, I keep getting an error message when I try to summon roadside assistance and AAA tries to load my member info unsuccessfully after multiple attempts. The navigation features or too limited for the phone app, I cannot access my member information button in order to verify my account info either. I am struggling way too much just to see my account information. The roadside assistance feature won’t launch even though I have full cell phone signal in the city. After having to call for roadside assistance instead of using AAA , I then cannot check on the status of the roadside assistance being summoned. Update AAA with user input this app! and fix this garbage app so that it works when we need it while we are on stress overload with vehicle problems worrying about our car not about an app that won’t function! While we have car problems is not the time to try to ask to sell products. The last thing on my mind is your incessant offers for home security, insurance or travel!

by D.Edwards76!

If I could give no stars I would! I downloaded AAA today because my truck stopped on the side of a an extremely busy street. I was told by the automatic messaging system “for faster service, download AAA ”. I downloaded AAA at approximately 10 A.M. this morning. An hour later I called to check the status only to find out that my service request was mysteriously canceled. The customer service rep added my request back in but of course I fell further back. It’s now 3 P.M. and I am being told that they will be here at 3:40 P.M. My original time was 11:52. I expect better! Westland Car Care has continued to push the time back. I understand it’s bad weather but this is ridiculous! 6 hours in a car!!!!!!!! They told me 2 hours in the beginning; words cannot express my frustration. I work a great distance from home and I depend on this app. I am going to recommend that no one uses AAA to request service. It’s not dependable!!!!!!!! I have had this app on and off for over 20 years and I have never encountered anything like this. Too bad my car wasn’t further down the street. The this app provider in Ypsilanti is always fast.

It’s past 3:40... no updates, no tow truck!

by KM31219

I have had AAA and used it to report an accident I had at midnight. Not only did I have problems getting into AAA - no matter how many times I entered it, it would not remember my password. Then, it took ages for me to get proof of insurance to come up. AAA seems to be mostly for the roadside assistance and keeps defaulting back to that instead of the insurance part. I had to click on and wait for the documents repeatedly to no avail- which is not what an officer is wanting to hear. So much for having them at my fingertips - I now print out a hard copy for my glovebox. This is app asks you to file the claim online (through AAA ) but took literally DAYS for anyone to call me about the claim to tell me what needed to be done. They told me that I should’ve called instead of filing on AAA because AAA way take longer?!
No idea how well this works for roadside assistance but I definitely wouldn’t get it for the insurance. Not to mention that the insurance has terrible customer service so don’t waste your money. I spent more time following up than my adjuster did working my case.

by Connierick7

I have been a member since 2010 and have used the roadside service many times for the multiple drivers and vehicles on my plan. The last four have been horrible. Two were battery issues, both of which took over three hours. One was a flat tire and I sat stranded in the truck I was driving for three and a half hours. Today I had a Porsche on the road when a wheel speed sensor failed rendering the car immovable. AAA would not function and I waited for twenty minutes for a human to answer, followed by a five hour wait for a flatbed wrecker to haul it four miles to the shop. this app, like many soft and flabby businesses, has lost it’s way. I also use this app hotel discount frequently but have found that most lodges will give you the same price if you ask for the “Manager’s Special” at the desk. So I really don’t need that old perk. The wrecker drivers tell me that most contract haulers will not work for this app anymore because they pay very low and are slow to pay. I am shopping for a better roadside service provider but may just fire this app and pay as I go. There is no more peace of mind with this app.

by Simple Solutions.

If I get to a traffic light and the light turns green, I am dinged because I use my accelerator to pull away from the light. If I drive along a road and see an accident in the middle of the road and ease around it, I get dinged for not being alert and adjusting my speed and drive direction irresponsibly. We have a mile long dead straight road near us along side corn fields. It has a 40 mph speed limit. If I drive behind a cop car at 48 mph I get dinged. I readily admit that this road is dangerous at night due to dear crossings. Then too everyone sticks to 40 mph when they see the cop at the top of the hill trying to make up their revenue shortfall for the month. My car has safety features that automatically shuts off all iPhone technology except for hands free telephone calls. And yes, you guessed it, I get dinged for using my phone for texting or answering emails, something that is near impossible to do, but AAADrive dings me for doing this even if I never do it. Bottom line, this is a very immature app that needs lots of work to record valid and sensible results.

by Mark Verizon Customer

AAA and content are improving, especially with the addition of tour books. I cannot get AAA Feedback to work on my iPhone with latest iOS. The Feedback takes one to a browser window, but then at the window I cannot get the button or whatever the icon is to work. I tried Safari and Chrome browser apps. Here’s what I wanted to give feedback on - the tour book for Puerto Rico seems to have a lot of sightseeing content missing for the city of San Juan. Like it seems to only be a page and things like Old San Juan are not listed. And I don’t seem to see a summery list of Gem attractions for the Caribbean tour book so one can easily see all the Gem attractions for place like Puerto Rico. And while I like the tour book format, I’d still like for tour book data to be made available in a map based search view, so I can search for a place or area and see all the tour book sights for a place like San Juan Puerto Rico. What I seemed to find was a search that gave me lots of Activities, which is great. But I’d also like On the map view, I can filter by Gas, Auto Repair, Dining, Shopping, this app office locations, but not by tour book sights. And the map view is called “Near Me” and under “Discounts and Rewards.” There should be a “Map Views” under “Travel.”

I’m in the Mid-Atlantic club area.

by Jacqcc2020

I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. this app is good so far. I do think AAA could be a little more user friendly so you don’t have to log in multiple times or online rather than AAA to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.

by PNWAL

I downloaded AAA so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this this app app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!

by CreativeGenius

I used AAA for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via AAA and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if this app was aware of them. Ya can’t test everything in beta. :)

by Sfritz17327

I’m a first time user of the this app app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called this app for assistance. While on the phone they walked me through installation of AAA . While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using AAA. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used AAA to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on AAA that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because AAA also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)

by Garoozis1981

Best customer service during a pandemic. Boy... if I say when it rains, it pours... that saying really means it. “When it rains, it pours!” Not only did my car need a tow from inside my enclosed community garage... the darn garage door didn’t want to open anymore. Needless to say, the driver & my vehicle in tow, was stuck inside the garage.

This poor driver waited patiently while he waited for me to obtain the garage door release key from a locked room on the other end of the building, then obtain a large A-frame ladder from a separate room down the hall, then return with both items in hand to open the large heavy garage door with my spouse.

Finally he was able to get out of the garage and take my vehicle literally down the same block to the repair shop. What an adventure. Thank you for all your help!!

by Asdfjkl6173

I think AAA has a great concept and I’d really like too say how great AAA is but that definitely isn’t the case my issue is that on the driving part where you can see your scores for each individual aspect is very inaccurate for example the mobile distraction I put my phone in do not disturb mode and disconnect from Bluetooth and put my phone in the center console of my car do not use my phone while I’m driving at all and I got a 46 on mobile distraction, how’s that even possible? I also am getting docked points for stopping at stoplights and stop signs as well as speed when I set cruise control at the exact speed limit. I have contacted customer service 3 times about the same issues and am told my scores are for self improvement only and that they have no effect on a discount. If that were the case what’s the point of even having the this app app. I feel that AAA could be great but customer service needs too listen to feedback and fix the issues people are having.

by B.pak

Don’t do it. Don’t waste your time. You will wait an hour for your service request just for your request be cancelled because it “cannot be completed”. I called to confirm that my tow truck was coming, and they gave me an estimated time. They kept pushing the time back, and neither the time on AAA nor the location of the tow truck was ever updated.

I felt comfortable driving my ‘85 Chevy long distances because I had this app. I’ve never felt more stranded in my entire life after trying to get someone to help. I didn’t even break down in the middle of nowhere, it was literally in St. Paul at 6:30a on a Saturday morning. Thought I would get help fast because no one is out and about. After a 4 hour wait, I said screw it and drove 20mph until I made it to the mechanic.

this app, update your app, and don’t release it until you’ve worked out the bugs. It’s not fun sitting on the side of an interstate thinking you’re being helped when you’re not. I paid for your membership, it’s time you kept up your side of the agreement.

by Tna103

I used to think the previous version was bad...I was wrong; the latest few updates have pretty much rendered AAA useless.
The one thing this app is consistent about is getting worse with each update.
1) It is in no way more user friendly then before.
2) Drive App needed some improvement but now just forget about using it. Used to could see total miles driven which is needed to ensure you’ve met the requirements, well they took that away & now you have to go add each of your journeys up yourself; I mean really that was an improvement. The scoring is a joke. I actually put myself in more harm by using it and all to try to get a barely passing score.
3) when logged in to my account I try to switch from say drive app to wanting to view my policy...well all of a sudden it sends me to a login screen, I’m ALREADY LIGGED INTO, but I play their game and enter in my password & nope...says that’s incorrect & will not let me login to view policy details. Yet I’m actually already logged in because I see my policy # & the menu for options, just can’t get into any of the options.
4) do not bother using app for tow, just call in & wait to talk to someone. The waits long but using app is longer & more of a headache.
I’ve been w this app for over 10yrs and have had home/auto insurance thru them for more than 4 (which is another headache & long story) but I’ve decided it’s all give and no take so I’ve given them more than enough chances but no more. Bye this app

by Stuck At Wendy's

My truck broke down about 130 and left work because I was feeling ill driving down got about 5 miles from my house truck broke down believe it’s the alternator call this app first time I had to use it probably last time it’s been four hours and I’m still sitting in a parking lot waiting for a tow truck called them on the phone they said the truck would be here in 13 minutes then somebody called me and asked me if I was still sitting in the parking lot I said yes and they hung up I called him back And they said they had no idea want to truck would come so personally I don’t see me or anybody I know ever using this app
At 6:10 AM somebody finally game and picked up my truck the driver that picked up the truck with her it’s a personal very nice gentleman but I will never ever use your service again please do not touch my accounts anymore to take money out to pay for this service don’t know that you realize that I get paid very big money for my hours of work and I only came home because I was sick because of the situation I was out for two days

by 68isGreat

My husband & I use the this app Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone.
In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes.
I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?

by TarantinoK1500

The way AAA grades your driving is ridiculous. I get dinged for “time of day” when I drive home from work at 4pm. It’ll say “Stay off your phone” and give me a 2/5 rating for mobile distraction when I haven’t even touched the phone. I don’t know if it’s accelerometer-based rather than noticing if your phone received a command, but I can only assume that the lovely Detroit roads are setting it off. If you drive for more than what seems like 20 minutes it dings you for “fatigue”. And don’t even get me started on the “Smooth Driving” category. It basically expects you to just run through all traffic lights and avoid stopping altogether. Works okay if you take the highway but it’s impossible to get good marks if you drive in the city. If I drive any smoother it’s because I’m going way below the limit and causing traffic and making everyone around me angry.

by Anonymous_2.0.0

The this app membership is great, but when handling insurance policy related tasks AAA could do much better. It opens up a web view and requires me to sign in every time which makes it such a hassle just to make a payment or pull up my records. Let alone the interface isn’t proportional and struggles with load times. Devs, could we please get this fully integrated into AAA rather than opening a web view or at least make the experience better? I really like having this app, but it’s starting to be an issue for me. Compared to other insurance companies, their apps are substantially better and user friendly making policy management so much easier. Awesome membership, but AAA needs some more work. Hope this review gets seen, thanks.

by MugatPinas

Original review(May 5, 2019): I have been trying to open AAA so I can share it to my son (New Driver)to teach him how to access it aside from calling in case he needs help from this app. I had used it twice before without any problem, it knows my location right away and response was quick but lately it keeps on searching a network then it will crash then it will bring me to a link to take an on-line survey. It has been more than a week that it is doing it. Come on, please fix it.

UPDATE(May 6, 2019): I can log in now after what the developer suggested me to do,- uninstall the this app app then reinstall it. I have to do the same thing on all my this app app in my other phone and tablet. I salute the developer, though, for replying to me right away. And for that, I will update my one star rating for them to four stars. 👍🏼