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Here I am stranded trying to get roadside assistance and this app is worthless! Everything about it is a struggle even though it looks slick. This app seems to be more of a bombardment of sales attempts instead of a help summoning app. From the very start I cannot tell whether I am logged in or not. Then as I wander around trying ascertain that, I keep getting an error message when I try to summon roadside assistance and the app tries to load my member info unsuccessfully after multiple attempts. The navigation features or too limited for the phone app, I cannot access my member information button in order to verify my account info either. I am struggling way too much just to see my account information. The roadside assistance feature won’t launch even though I have full cell phone signal in the city. After having to call for roadside assistance instead of using the app, I then cannot check on the status of the roadside assistance being summoned. Update this app with user input AAA! and fix this garbage app so that it works when we need it while we are on stress overload with vehicle problems worrying about our car not about an app that won’t function! While we have car problems is not the time to try to ask to sell products. The last thing on my mind is your incessant offers for home security, insurance or travel!

I feel cheated by this service. I got a flat tire coming home from work at 5:30. Open a ticket in the app. The estimated wait time is until 4:15am the next morning. I called in after 15 minutes to confirm the accuracy and the service offers to call you back instead of waiting on the line. Well, they don’t actually call you back. The estimated wait time was 10 minutes. After over an hour I called again and stayed on the line. After another 20 minutes of holding the very nice person on the phone checked with who the ticket was sent to. They said they didn’t offer the service needed; SO THEY DID NOTHING WITH THE TICKET! Had I not called in, literally nothing was going to happen. My wife had picked me up at this point and they wanted me to drive back out there at 10:30 to meet someone. Which would not work so I had to cancel the ticket. Re-opened the next morning and they said they were sending someone out. I have time to write this review because it’s been 2.5 hours and I’m still waiting. The current estimated time of 7:30 tonight after they promised me less than two hours. This is the absolute worst service I have received from any company. RUN, and I mean RUN! (Mostly because you won’t have a car to take you anywhere).

To send a request did not go great, as the request went through on the third try, which should have been an indicator of the bad experience to come. As the request goes through, the eta says that the roadside assistance will come in 2 hours. This was fine, as it was known that it was a relatively busy day and we know that it is not easy to provide service for everyone right away. So, the waiting period starts to go over the eta and after an hour passes since the eta, we start to make phone calls to AAA’s representatives. None of the phone calls were productive whatsoever, especially since we were repeatedly put on hold, and my family member was left there for another two hours. He continued to wait, as the app said that they would be arriving soon, yet there were no improvements made. After no help, false hope, and waiting for five hours, my family member ultimately resorted to a different company. This experience was quite awful and stress inducing. I would not recommend, especially if you are looking for a company to depend on, as this company is not dependable in the slightest. My suggestion is to look for another company before you are stuck out there with no help and frustration.