Mobile shopping has never been more simplified and fun. Now you can watch our TV
channels live by simply downloading the updated QVC app on your iPhone. Get more
of what you love with the QVC for iPhone® app that can be downloaded for free.
The My Account feature lets you access more ord...
Every Q imaginable and the best app
I’ve been a QVC shopper since I was a teen- my aunt was an avid CVN/QVC customer and I grew up in a home where “the Q” was often on as entertainment. We thought calling customer service to place orders was great. Now with this App and all the technology advancements we can enjoy the Q (and all the Q’s!) anywhere and all the time. I love being able to watch presentations and search products when I want and have time. My husband jokes that my delivery label just has my first name and county listed and the packages reach me since I’ve ordered tens of thousands of dollars worth of products over 25 years of shopping with the Q. I’ve seen the genesis of the Q and this app is one of the best out there. Hardly freezes, always new content, high production value. The app is easy, full of fabulous content from all brands of the Q (QVC OG, QVC 2, QVC 3, Beauty IQ), live presentations and archived shows, plus additional content. For a very busy person this app makes it super easy to get shopping done for holidays, birthdays, special occasions, even everyday needs like makeup, hair and body care, etc. Even food, entertaining and decorating needs! Special offers and easy returns are a game changer. How can you go wrong?
Go back to the drawing board please!!!!!
I have never written a review for an app before but feel compelled to do so now. The QVC app is horrible. Why in the world would a company that is in the business of making money$$$ make the pictures of the items they are selling so ridiculously small?! And good luck zooming in because the picture quality is garbage. Seriously QVC, what is the deal? I am an avid shopping. Much to my fiancé and pocketbook’s dismay. But I can barely see the dang things. And another issue is the video. Even with WiFi going, you got about a 50/50 shot of watching an uninterrupted demo video. I live for those videos. So I can see the items I can’t see from the photos. And then there are the color or option sections. Ok, so even though a particular color is sold out, I’d still like to know what it was. The way it is now, once it’s sold out, you can only know what option it was again by watching the video you have a prayer of seeing. I mean honestly, usually it’s a black page with the audio playing. You guys really, and I mean really need to get it together and make an app worthy of your level of customer service excellence. Because what you have right now is not. The only part that is easy and convenient is the checkout out part. Of course, because you are collecting our money lol!!! With all sincerity, this app is severely flawed and I really do hope you read these. I mean you have to be able to see the pieces for God’s sake!
Me, trying to GO OUT to shop....😩
I am disabled due to a car accident in 2001. To try going out shopping, eating out, taking kiddos to school or extra curricular activity is extremely difficult, for myself and whoever is helping me. Needless to s crazy! However, I found QVC one day as I was looking at the tv. I had heard about it because my Grandma had shopped for years & years. So I watched it for a bit, and by about the second hour, I had ordered my first Cooks Essentials!!! It was, I believe, a 10 piece set of cookware that I knew I would never be embarrassed again for guests to see the pot & pans I used to cook THEIR food!!!!! As I write this now, 16 years later and asked how MANY TIMES I have ordered, low - ball it at over 500 items!!!! I have shopped in almost every category. Every thing I buy wether it is for a birthday gift, a baby/bridal show, or for me, comes from QVC!!! The easiness, the quality, and the variety, is almost as important in my decision to invest in QVC!! The staff from host to online we shopping can not be anymore helpful in assisting me!! They all are WONDERFUL!!!! I will be here until I die!!!!!!!
I Love QVC
QVC has become like a second home to me. I started watching at first because nothing on television really appealed to me anymore. TV had gotten distasteful, violent or just plain moronic. I stumbled on QVC. and found it to be pleasant, uplifting and fun! At first I was afraid to buy something without actually feeling it or trying it on, but I took a leap of faith and never looked back. That is because the Customer Care Representatives and the return policy that QVC offers is second to none. Never, ever have I spoken to a representative who was rude or disagreeable or impatient. I trust QVC and even if I’m not looking to buy something, I have it on in the background when I’m cooking, or put it on when I come home after being out. The hosts are warm and friendly and know how to present an item in a delicate way with no fast talking pitch. I have spent a lot of money buying things we love to have or gift to family and friends and I very rarely have any regrets. But if I do, I have no fears, as I said, returning an item is easy and painless. I hope QVC will be around for a long, long time.
What used to be a great app with a high ease of use is horrible now. I've spent half the day trying to pull up a product and watch the video. Video goes black even though they are still talking. You can't expand to full size screen viewing on your device for the video as it will go black and freeze up. (And yes I have full signal) Search freezes. When you finally get it to come up and try to click on the item, it's like it's a dead screen. I've been using this app for years and I can honestly say that usability gets worse with each update, at least the last few. Not to mention phone ordering has issues more often than it should recently. Maybe the technology competency needs re-evaluated. When you go through a few times of not being able to get the app to work and not get a call in, you start moving to the competitor.
Hate the updates
Hate it! This had been an easy-to-use app up until the latest updates. I Do Not Want a video to start every time I make a selection! This need to be an option I can turn off. I dislike scrolling for colors and sizes. Look at the HSN app. On it I can see all the colors and available sizes on one screen. Not like this app where I'm scrolling and trying to find a combination that's available. This is now a mess and I hate it! Jul7 update and it's still awful. I'm going to save money because I hardly look at it anymore and I used to look at it several times a day. And make regular purchases. It's weird that QVC would choose to show so few items on their home screen. Moved app off my home screen for first time ever. Nov11 OK don’t look at HSN as a good example. Overall their app is now even worse than QVC’s! Although I do still like their product pages better for viewing available sizes and colors. QVC what happened to the show preview pages? I used to look ahead to see what products would be shown in AM Style and other shows. I can’t find this feature anymore.
Lack of information and I’m left wondering after purchases!
Ordered a few items for the first time ever on the easy payments method. Arrival date for shipped items are non existent. All of the items I have ordered aren’t showing up in my recent orders! They don’t break down your payments so you can view what is owed monthly per item, all you see it a grand total. No email that items have shipped. There is an estimated shipping date on my unshipped items but nothing on my shipped items. Am I supposed to sit home all day everyday and wait so no one steals things off my porch because of no delivery date on shipped items?? This is a disaster!!! I’m a super online shopper and this has me all stressed in every way possible. Very unorganized! When checking out, it didn’t even tell me what they charged me. Just a grand total for all items. The no break down of payment amount is so dumb!! We want all the info on all of our items! I’m left in the dark here and why aren’t my items in purchase history?? Just 2 items are showing. HELLLLLPPPPPPP
Still no sound!
Come on QVC! Every since I installed this app I have had no sound on videos. I have deleted, reinstalled and deleted again and again. Even with updates, the sound never works! This is a buggy badly put together app and QVC (as with other major companies) should be ashamed for these low end apps they continue to put out and refuse to truly fix. Have you figured out how much revenue you are loosing out on? Or, do you make so much money, it just doesn’t matter as long as you have some sort (crappy) of digital presence!! I don’t want to open my QVC app only to have to go to the web version to listen to a video! And, what kind of low security do you have to have that I have to sign-in with every action I want take! I signed-in at the start, unless my login time has expired ( which it shouldn’t after 1 or 2 minutes ) why do I have to sign-in to purchase, to check my order status, to check my account etc???? Instead of saving money and fixing ( or not fixing ) issues as they come up, how about trying to really invest in your company and higher some true tech professionals and make an app that works!!!!!
Ordering everything in one order! Crazy shipping!
I took time, lots of time! To go back-and-forth to order six crazy expensive items, Vionic, Earth Origin, And a robe for $40 so two pairs of ionic slippers, three pairs of Earth origins clogs, total of order was $300 which included shipping on each individual product of $5 or more each! Prior to that I ordered a pair of boots with the six dollar shipping charge, I called back and asked if I placed an order with multiple items with the shipping charge be just one higher price or higher individual prices or what? She said well ordering all in one order would be one shipping price but might be a little bit higher so that’s what I did however I paid a total of $30 or $35 shipping on this order! Plus the six dollars on the previous sorry! This is totally unacceptable! My first time on QVC probably will be my last period now so if these are Christmas gifts she told me there would be free returns on Christmas gifts if they didn’t like them. We will see how that happens. I am totally frustrated! I could’ve bought another whole item for that amount of money. I understand shipping charges $35? NO!
App is unreliable
I LOVE QVC, but the app for IPhones—not so much. It’s slow, doesn’t always load the “front page” where the on air video is, etc. I wasted s half he today trying to order an item that had been on air about 10 min prior, but I had missed the item #. Went to the app to find the item and couldn’t even get the “front page” on the app. The app “dropped” my login, but then popped up with my account info. ?? I ended up having to call QVC (which is what I was trying to avoid as I needed to do more research on the item first) just to get the item number. This is fairly common for me to have problems with the QVC app—not very easy to use. If you want folks to use the app vs callers, someone needs to step up the app performance. It’s costing you sales—sometimes it’s so frustrating I just quit.
What have you done to the app??? It absolutely stinks! Everything works great as far as ordering but the problems occur when you go to review your orders, your advance orders, returns, etc. The first page is all that truly loads. When you try to go to the next, pictures of the items are not showing and there is no written detail to give you a clue as to what the item is; all that shows is the date ordered. So you have to try to open it to find out what the heck it is and that’s another issue too because you have to click on the non-existent picture area to get the darn thing to open!! Also, I keep getting a pink box at the top of the page telling me that the last thing you want to do is disappoint me and sorry for the delay! Really???? I find the whole layout cumbersome and hard to follow. Did HSN take over your app development??? If so, even bigger mistake because theirs stinks too! Please fix and make it easier to follow like it used to be!!! My iPhone is a 7 plus and all software is up to date.
I’m a QVCer
I’ve been shopping w Q for many years now. I’ve ordered mostly clothing and jewelry but it seems I’ve tried one of everything. I just can’t stop watching. I tell myself to avoid watching so I stop spending and then I’ll sneak a peek of the TSV online and BAM, it’s always something I HAVE to have!! 😆 How do they do this??? A great example is today.... I did a sneak peak on tv and there is Susan Graver w a perfect fall coat as the TSV. BAM... I HAD to have one!! It’s a vicious cycle, but I love it!! If I could change one thing it would be: when ordering more than one item, it would be great if they came in the same box w one shipping fee. You’ll do this for exact multiples but not for different multiple items. So if I order a coat, earrings & shoes at the same time, they’ll come in 3 diff boxes w 3 shipping charges! Boo!
I have enjoyed shopping at QVC for years and was thrilled with the iPhone app experience until recently. When you cannot receive accurate vital information, shopping becomes a real hassle! Lately I have witnessed incorrect measurements on garment specifications causing me to miss out on items due to them being sold out by the time I am able to send back for an exchange. There are also issues with the wishlist not stating whether an item is truly available making it impossible to even place a waitlist order. It is also not possible to see details or garment measurements when clicking on a wishlist item which results in having to search for the item to find this information. I don’t know what has happened, but I am disappointed and these changes are causing unnecessary hassle that has me inclined to no longer bother shopping with QVC. Please value your loyal customers enough to make shopping on the app more pleasant and less troublesome!
Error window keeps coming up occasionally when I try to login to the app. Also, when I can login to check my orders, there’s no way of knowing whether it’s been shipped or if a return has been received. As of now, I’m not sure an order I placed last week was processed. Other orders since then have been processed. When I called customer service they wouldn’t or couldn’t check to see what the status was on either issue and just told me the site was down. Not sure whether I should re-order or not and hopefully when I can, it’ll still be in stock. Seems no one knows. In any event, it would be nice to know if my account has been credited from a return.
Unable To Sign In
I used to love this app and still would IF I could sign in. I used to be able to sign in and now when I put my information and password in, the sign in icon is not red, it is shaded grey and I’m unable to log in. (I am able to log in on the website on my phone using Safari.) I called QVC last week to report this. The customer care rep was awesome and patient however after doing everything he suggested I still cannot log in. First I reset my password and no luck. I deleted the app and reinstalled it and no luck. I reset my password again and no luck although when he went to the app he was able to log in there. I deleted the app again and left it off until just now. I saw there had been an update so I tried again and still no luck. I’m writing this review in the hopes that I’ll be able to use this app again in the future. Using an iPhone 6, IOS 12 and all other apps work fine. Thank You
Yes. QVC Mobile Shopping (US) is very safe to use. This is based on our NLP (Natural language processing) analysis of over 342,167 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for QVC Mobile Shopping (US) Is 50.7/100.
Yes. QVC Mobile Shopping (US) is a totally legit app. This conclusion was arrived at by running over 342,167 QVC Mobile Shopping (US) User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for QVC Mobile Shopping (US) Is 50.7/100.
QVC Mobile Shopping (US) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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