BJ's Restaurants Reviews

by Party Of 10

The *idea* of BJsRestaurants is great - check in online, order food so it is ready, wonderful! The problem is in the execution.

First, we have a large family - 6 kids under 10. We have never been able to reserve seating ahead of time because we are a party of 8 and BJsRestaurants only allows reservations up to a party of 6. I have to believe larger parties frequent the restaurant enough for this to be a frustration.

However, with the newest update, you can order your food through BJsRestaurants (even for larger parties!!), it tells you when to show up, and you are seated with food prepared for you more quickly. So... our party of 10 (we had two guests with us) ordered the food, waited at home for 15 minutes before driving to the restaurant and we showed up exactly at our “time given.” Unfortunately, because our party was larger than 6, the restaurant was never notified. So we had an *additional* wait of 45 minutes. Ok, so we finally sit down and this is the part where our food should come out more quickly because we ordered through BJsRestaurants . Nope. It still took 20+ minutes for food to arrive.

Meanwhile, I see signs throughout the restaurant touting how easy having BJsRestaurants makes dining. If you want to make it easy, allow for bigger parties to reserve a table, actually communicate to the restaurant even when said larger parties order, and for goodness sakes, if you give a time to show up at the restaurant, follow through!

by Frog730

Did a 4 meal order online by Bj app n it would take 30 min. I go down n call as it says n they can’t even find it under either name I told them. They never looked under online order!!!! Really!! I was then told they would send a young lady right out. No on ever shows until another vehicle pulls up next to me about 5 min later n calls. The gentleman asks about my order and I told him who my name was and he goes OH OK. As if he knew from inside by employees complaining. Another 5/10 goes by n the gentleman comes back to at least let me know it will be right out. OF COURSE IT WAS NOT. After 35/40 minutes I got out of vehicle irrate and went in to get my food myself. Long to find my order sitting on the counter!!!! 😡😡😡😡😡😡. Not good. I let them know how I felt about their service, grabbed my food and left!!!

by Janiemsmith

I used BJsRestaurants to order a pizza for pickup. The order was never placed when I got there and was told I would need to repay $17 for them to make the pizza. My receipt is on my phone but they still was unable to help. I was told it’s common when you use your rewards the orders don’t go through the system. I left the store without a refund or a pizza. An hour and a half later I get a call from a store 30 minutes away saying they had received my order which I could not figure out how they did. The girl said if one store is busy it goes to the next store. I told her I had already ate by that time and she said she would talk to her manager and then put me on hold and hung up. No one ever called me back. I was never refunded. Called corporate because now I’ve wasted a reward in addition to money. Was sent to voicemail of someone who should have been able to call and no returned call 3 days later. Super disappointed.

by Urbanbuffalo

I signed up visited another time and had accumulated 60 points. The next time I spent over 60 dollars on lunch. BJsRestaurants failed and wouldn’t let me input the correct date or table number and by the end of the day I went from what should have been 120 points to a big fat Zero!! The bartender tried to show me how to use to app and I was insulted because he tried to blame me even though he couldn’t figure it out either. Nobody that works here knows how to use BJsRestaurants including the manager on site. The next time i was eating lunch with a friend put in the table number and I got his bill on my app. Also would not let me change to the current date. Many flaws!! I’m not going to cry over a free cookie but BJsRestaurants does not work. Workers don’t know how to use it. I’m sorry i signed up and gave my information out. Save yourself a headache and pay full price!!

by Seahawks12$

I tried to claim my free reward by placing an app order for takeout. I spent 45 minutes or longer trying to finalize my order because it kept coming back as unable to process due to chosen menu item was unavailable. I kept editing trying to figure it out when I received noticed that my credit card was charged so I called in to verify if my order was placed without notification of completion. Well, the order didn’t go through but Joshua was very helpful in taking my order. However, I am still concerned about why my cc was charged. Manager didn’t do anything but offer to take my name and number to see what happened so I’m playing the waiting game for $1. Lol. Not very happy with the managers choice of action but oh well it is what it is! Please reward your team members deserving of recognition for excellence in service!! Joshua and Alexandria both assets to you team!!

by EloMommy

Around 9am on a Saturday, I used BJ’s mobile app to submit a large order for same day pick up by 4pm. Received success confirmation on app and an email confirmation. Called restaurant around 11am to confirm order is in. Person advised MOBILE ORDER NOT RECEIVED IN THEIR SYSTEM, that orders do not hit their system until approx 30 to 45 min prior to desired pickup time (this is apparently MISINFORMATION) and to call back later. Called back at 2ish in hopes they received the order and spoke to the same person who advised me to call back at 3:30pm. When I called at 3:30pm, a different person recognized no order found is an issue and properly escalated to the manager. Manager advised MOBILE ORDER WOULD hit their system immediately upon submission so something went awry with the mobile app order. MAJOR BUG IN BJsRestaurants . In the end, the restaurant took my order over the phone and made it right. But ZERO STARS FOR BJsRestaurants !!!!!

by Lydarrin10

Always have had a mediocre experience dining in at BJ's and with carry out and to go orders. Decided to give them another chance as they've been marketing themselves heavily with the new app and delivery service. Waited several months to give it a try in case there were kinks they needed to work out. Tried it tonight with a simple order of two side salads, a baked potato and a pasta dish. Easy right? For delivery? Two hours go by and I decide to call. Met with a phone tree of frustration so had to attempt the call several times to get a live person. Long story short, food had been ready for some time. I asked to cancel it as it was probably cold. Was told "yes, it WILL be a LITTLE cold when you get it." Told them to cancel it. Asked if I could hold...18 minutes later on hold time. Told my order was in the process of being cancelled and asked for me to wait longer for a manger. Why? Seriously why??? Never again will I ever eat or entertain the idea of eating at this restaurant. Good luck keeping business and staying in business.

by Roberts44

My friends and I frequent BJs often and took advantage of their Black Friday/Cyber Monday deal on gift cards. The e-gift cards have been a major pain. There is no option to load and store the funds via BJsRestaurants (Why? I have no idea!), so we have to enter the gift card number and pin every time. The last visit, I had plenty of fund left on the card but BJsRestaurants would let me leave a tip. After ten mins of trying, our bartender opted to take my phone and try via the register. Add to that, we couldn’t use the cards when placing a curbside order. We have to go inside to pick up the food and pay. First world problem, I know - but when other restaurants have figured it out and set a standard, it makes BJs “the last kid picked for dodgeball.” Why so many hurdles to use their gift card?? No need to re-create the wheel BJs. Other restaurant apps are simpler, efficient, and user friendly (eg Starbucks). Follow their lead!

by Scottrjoh

The default for “Order Ahead” is “Dine in” - which means that you place your order ahead of time and they don’t start the order until you sit down. I understand that innovative, but who really wants that? How is that value-added? And if you are ordering “to go” and miss the fact that it shows dine in, they don’t start your to go order until you get there. BJ’s - look at the data and see what BJsRestaurants is used most for and make that the default! As well, the rewards system automatically generates a $10 coupon after every 100 points. Then it expires randomly after that. The coupons are not automatically applied - even when you use BJsRestaurants , so the coupons just keep on expiring because they are not applied. BJsRestaurants just needs some user-intervention review to improve.

by Reetz13

At first kept telling me to enter a time and since it was 4:45 went with 5:30. It kept bouncing back and not letting me enter a time even when I used 6 pm.
Then when the order was completed at 5:05 pm I thought it odd that BJsRestaurants gave me an estimated delivery time of 1/2 hour away at 5:30-5:45 but went with it. At 6pm called and found out that BJsRestaurants put in the order for the next day at that time.
This was all very frustrating because we had just returned from an international trip, had no idea what day it was and were very hungry. Then at 7pm got a call that the flatbread had been left out of our order and it would take longer. Our food arrived cold but not long after 7.

by 1mariamaria

Been using BJsRestaurants since it launched many moons ago. It’s archaic at best. Limited features. Too many useless options. It needs to be designed for 2020 and beyond.

Don’t have an app just to say you have an app. It needs to be functional. Turn features into benefits for your customers.

Detailed order history - mine currently shows 2 orders, years apart (2014, 2020)
Payment history shows more orders, although still incomplete
Favorites option - discovered this by accident, needs to be a tab under “ordering or menu” or a standalone tab for quick reference
Rewards ID - show on main page for convenience

Aesthetically, app needs an overhaul. Homepage looks like elementary graph paper with pictures pasted on it. The blah white background for the menu needs to be updated. The food pics need to be appetizing.

Throw some excitement into your app design, make it engaging and mouthwatering. Here’s a tip, use a professional app design company to put some life into a new app. The current version is too stuffy and basic, like it was designed by a staff of suit wearing decision makers that don’t know how to design an app. At the end of the day, just “keep it simple.”

by MnSotaGirl

I would love to give BJsRestaurants more stars because I love their food but I have had problems with ordering on here 3 times in 3 months. 2 times it processed it for the next day, this time they were able to complete my order but they gave me boneless wings instead of bone-in 😕. The other time it charged me and then said my order didn’t go through. So I did it again and was charged twice for one order. Over a week of trying to get my money back I spoke with 3 different managers and only one actually looked into it it seems. I did get my money back eventually but no one called me to follow up, I just happened to see it in my bank account.

by Cilliscience

I ordered my food online for dine-in and because there were no other patrons, we were seated immediately. I couldn’t recall if I ordered a large pizza and the manager was kind enough to look up the information for me. When we finished with our meal, I asked the waitress if I could add a dessert item to our order and she said no problem. Why I looked at my online order payment, all of the items we ordered online and at the restaurant were already listed. The system also showed the 18% gratuity service fee. Paying for the meal was quick and easy. The only thing I wish I could do was look at the items I had already ordered once I submitted the order.

by Madnohelp

No way to contact customer service? I ordered food on app yesterday for takeout. Picked up pizza and didn’t realize I did t get a receipt. Although I ordered through my signed in account so thought points would be automatically added like the day prior when I ordered at same location! Went to do missing point form without receipt which you can do and when I hit submit it tells me Shiite a valid location from drop list. Well I did 🤬.

by WeirdGamer17

I enjoy BJsRestaurants a lot but I am always having issues with it. December 12 i went to Bj’s and went to add my points but the restaurant location part in the add points was not working. I went last night December 14 and had a great time with my friends but when i went to add my points it would not let me choose the 14 as the date. I had to wait till the next day to try and add my points and now it says it will not add the points until they are confirmed. I normally do not complain about anything but BJsRestaurants not working and not being able to add my points really gets on my nerves. I am writing this review not because I am upset but because I want to make aware BJsRestaurants creators that there are still many fixes to make BJsRestaurants even better so that more people will download and be able to use it without complaints. Thank you.

by Prudaloo

I love BJ’s Brewhouse & despite some of the other reviews, I have to disagree. So far so good on my end. My waiter actually turned me on to it & I got a free pizookie. It’s been nothing but beneficial & I’ve had no glitches. The very next visit I saved $10! Plus you can pay at the table even w/a credit card, sign your receipt & have it emailed to you! LOVE THAT! Time is money & I take time away from my life to earn my money so why waste it or give it away when I can save it by simply downloading an app. I love beneficial apps. You guys can crush candy....I’m going to save time & money! #bjsbrewhouse

by ChKn3

I never heard of BJ’s BrewHouse until yesterday. Since we’’re all in separate quarantine I thought I’d pick up a lrg pie & drop pieces off w/ family so I got the lrg deep dish BJ’s special. Ordered & paid in advance online through BJsRestaurants . Everything was great. My only complaint is that w/o a receipt U can’t add rewards even though U paid through BJsRestaurants . & I didn’t get a receipt. So more of a tech issue. I will be dining/carry out w/ them again & same w/ my brother & parents, even though we're in quarantine we all enjoyed the pie. Thx I look forward to future dining experiences. StaySafe

by Esadjennings

I frequent several chain restaurants and BJ’s has not only a great menu and in dining service but but it offers a very efficient Takeout service that has its own separate door and curbside service parking, so you don’t have to compete with the in dining customers. It also provides a unique WiFi app that allows you to pay at your table - including Apple Pay, PayPal and other Major Credit Cards. Very Cool, easy and fast.
We love the servers, they seem to be longer term employees - and I think BJ’s is way ahead of the other chain restaurants on where the In-diners and Take-Out customers expect from restaurants today.

by RLErrington

I’ve had occasion to use a number of different restaurant apps, and, IMO, this is the best. It isn’t perfect, but it’s close.

Good integration using Apple Pay. I like not having to give up my card info, and there’s lots of options to pay through BJsRestaurants . Also, when I pay though BJsRestaurants , it’s easy to get a copy of the receipt.

Downside: they still haven’t figured out how to include or store gift cards, or those seasonal codes used with holiday gift card purchases.

Points status is good, but I’d like to be able to review the point history. I can do that online through the browser, why not through BJsRestaurants .

I like the wait list, and it provides a comment area (I don’t like to sit in booths). Could use a place to put the estimated time of arrival.

Sometimes BJsRestaurants doesn’t work well getting my table assignment. If every table had a tag you could scan to ensure correct linkage, that would be good. Also, a way to split checks if there are multiple rewards members eating together.

Overall though, I wish everyone else’s app worked this well.

by RoughDiamondE

I dine at BJs Brewhouse in Laurel, Maryland. The food has always been A+ for me. I usually get the Salmon w spinach and quinoa dish. I can’t stay away from the Honey Siracha Brussels Sprouts either. I find myself ordering two at a time for take out. My friends dined out with me the other day and their steak and mashed potatoes looked 😛😬😋. I’m hooked on BJs. Not sure who the cooks are but they winners for sure. Oh and the bar ambiance is beautiful- nicely decorated. The light skinned manager might need a little training though...when I told him how much we love the food he said “thanks” and walked away. I guess he was having a bad day 🤔 but I never been to a restaurant where the manager wasn’t overjoyed to hear a customer say how much they loved the food! Anyway, the food is a 10 👍🏽 and my only regret is that they don’t do Uber Eats yet 😩.

by Rate90503

Actually, if zero star rating was an option, this would be a “no star” rate. I placed a take order. I arrived at the restaurant and my order was ready. However, the server did not have the ticket and said her manager, Kim would have to assist and check me out as “Kim has the checkout stub.” Literally, I had to wait 30 minutes before I could pay for my order, and this was not without my asking if someone else could f/u w the manager, and/or if someone else could assist instead. The worst thing is, the manager Kim never showed up to check my order out. Three of her staff said their manager Kim “was in the bathroom.” The whole 30 minutes? I asked again if someone else could help check me out, and one of the other workers stepped up and finally figured out how to check me out so I could pay for my order and leave the restaurant. Needless to say, the food was cold when I finally made it home. I told my husband I will never order from the Del Amo BJ Restaurant again, and I won’t take any of my friends or family members to this restaurant. I will further tell my family never to give me $$$$$ gift cards for BJs. For a long time restaurant lover of BJs who won’t go back to BJs Restaurant, this should give you an idea of how bad the manager treated her customer- me (I should add the manager never showed her face to apologize even). Though this was the worst experience w BJs, I feel really bad for those servers under her management!

by Never Agsin!

My daughter and I dine frequently. She has a gluten allergy. We were the first people in the restaurant. We ordered 2 Pepsi’s to start. I asked for a burger patty only no bun no vegs well done not burnt with mash potatoes. My daughter got grilled chix with 2 sides of mash. Other people started coming in. Our food took forever. The people behind us who came in 10 min after us got their food before us. The food comes my burger is burnt. So I’m stuck eating mash potatoes which I ate about 1/4 of. My daughters chix was so tough she could barely cut it. She ate most of it cuz she was hungry ate none of her mash. Our server never checked on us. My daughter didn’t have a drink. He finally showed up I asked for a container for the mash potatoes n 2 drinks to go. He takes forever. Meanwhile the manager comes out. I explain the situation. He says well I took care of the chix n burger for u. I said we never even got checked on. We had horrible service. He said sorry about that. Have a nice day and walks away. He didn’t care at all. So I get home and call and ask for the general managers phone number. They won’t give it to me. So we will Never be back

by Kate2883

We had a terrible experience tonight. We have been about 5 times since the Warwick location opened and have loved it so far, but tonight really changed that for us. Our waiter was terrible and took over 10 minutes to come by and acknowledge we were there and take our drink order. My husband had the broccoli soup bread bowl with boneless wings and apparently the bread bowl dropped on the ground before coming out, so they had to make another which took over 20 minutes to come out and we were done with our meals by then. It wasn't even the time, it was that the waiter never addressed the wait until right before it came out and was extremely slow and could have cared less that we had already finished our meals by the time the soup came out. We were also charged for all of our soda refills. On our other visits we had never been charged for refills on soda so that was very confusing? Are there only free refills on certain nights? Very disappointed and saddened bc we really thought we found a new place that would always be decent.

by JW & MB

My wife and I go to BJ’s often. We always sit at the bar and the bartenders are awesome! We were very very surprised to find something had changed...
Our appetizer came out deep fried... we had ordered the potstickers. They were taken back and redone for us... great... things happen. My wife ordered the Pacific Pokie Ahi and I had the Spicy Peanut Chicken Soba noodle dish. The presentation was not good. The ahi dish came out and it was hard to identify... looked nothing like what we saw on the menu. The chicken dish was very small and huddled up on one side of the bowl. I sent that dish back and it came out in a smaller bowl to fill it up. The bartenders were very apologetic. One said they were making another one we could take home. We said okay but never got it when we left. Again, the bartenders were very apologetic. The manager came out and also apologized...
We were taken back because we were use to awesome food and customer service. The bartenders gave us great service... that was half of our experience... not sure when we will be back... not for a while though...😪

by 47lisaw90

We have always had good food here. One of our favorite places to eat. Had bad service once and spoke with the server about it hoping to resolve it with her and move on. She only became worse and then we mentioned it to manager on the way out. They were accommodating and we have been back many times since then and great service. Having a bad day is not an excuse for treating customers badly. Thank you for taking care of the problem and appreciating your customers!