First Watch Mobile App Reviews

This is from a long time fan of first watch.
App is terrible. First watch in general way worse.
First doesn’t even have a space to order regular toast. You have to say gluten free and make a special order. They are now only allowing so many orders per hour and so even if you pick asap your order may not be ready for one hour. And the worst part is It doesn’t tell you until after you pay that it won’t be ready for an hour. Not customer friendly app and app is a continuation of direction the whole company has gone.

The food and service have always been top notch in Fort Myers! When you could use the No Wait! app to get in line First Watch was a five star rating, but the new app seems to be getting worse. I didn't even get text notifications for my visit this morning. Upgrade FirstWatch experience and get rid of the paper straws and First Watch goes back to the best in town.

I seem to remember that the get in line feature allowed the user to include arrival time or projected travel time. Now if I have a long drive, I am forced to use it while I drive. Oh, that is not safe. Answer: Don’t use FirstWatch and wait 30-45 minutes or go somewhere else. The latter is the best option unless there are no other options.

I hate that you changed FirstWatch to where i cant add myself to the wait list if the wait is only 0-5 mins. I add myself to the list before i leave home. I am 15 mins from the restaurant but when i het there its often a 20-30 minute wait. So frustrating. I usually go somewhere else when that happens. FIX THIS!!!

They changed FirstWatch months ago and most of the time it won’t let reserve as it says that a party of this size has no wait but when I get there (I live 2 minutes away) it is full and I have to wait 15 minutes or so. Especially annoying when I ride my bike and can’t wait in the car.

FirstWatch has a great layout, however I’m unable to order anything because the location feature does not work. No restaurants come up in my location every time it says to select one.

If I could give it no stars I would. The only thing FirstWatch is good for is to look at food pictures. The line placement feature doesn’t keep your spot in line and you have to wait when you arrive. It’s every frustrating and don’t bother calling cause they will tell you to use FirstWatch .

I checked in on FirstWatch and was given a 20-30 minute wait time. I arrived at the restaurant at the 30 minute mark and had to wait an additional 45 minutes for a table . What’s the point of FirstWatch ?

No complaints about FirstWatch but it doesn’t actually do anything to save your place in line. It probably actually doubles your wait time since you still have to wait behind people who didn’t use FirstWatch .

Can’t place a order due to a high volume of orders coming through and FirstWatch is useless! Ridiculous to have to wait so long or wait in line you should be able to place a order! Why have a app that don’t work you are losing money that way???

I don’t know what I need FirstWatch to get in line for. I got in line and then it’s inform me the approximate time around 45mins-1hr. I was driving out from home, it took me around 45 mins to get there still the host she said I need to wait 1 hr more. This is a piece of junk!!! Never going back again!!!

The get in line link goes to a “page not found.” This feature is the main draw of FirstWatch . Pleas fix.

The delivery option always cuts off my address, so the delivery driver always has to call because they have no idea where I live. Quite frustrating!

It doesn’t matter if you check in with FirstWatch . When you arrive and check In that’s when they start your wait. Save the space on your phone and the aggravation.

It is pointless to “get in line” as you are not in line until you arrive at the restaurant. Pointless and very annoying feature. No stars if I could.

Not intuitive. Has a link for training in FirstWatch ! Tried calling bc FirstWatch is so bad. No one to answer the phone. Pushing everyone to app instead of answering the phone. Sad what we have become.

We’ve had continued bad wait times way worse than what FirstWatch suggests in Winter Park Florida. Not a good experience at all. Manager didn’t seem to want to solve the problem.

FirstWatch layout is very stupid. Can’t even properly place to go orders on it and when you call the restaurant they never answer

Remembers me and Welcomes me by name when I open FirstWatch then asks for my name and phone to get in line. Thoughtless program.

Order is never ready on time

FirstWatch is pretty, but I estimate that no more than 25% of it is functional. It got caught in a loop loading the menu from the home screen. The store location feature doesn’t seem to work at all. At one point, the map showed my location accurately but did not note that I was sitting in the restaurant. The “Specials” link goes to the website and lists them accurately, but the link there to the nutritional information does not match the choices. The sign-up for the Sun E-club got stuck in a loop when I got to the “location” tab citing “connectivity issues”. Being on the restaurant’s Wi-Fi vs LTE did not matter.
Keep working at it, folks. I want FirstWatch to be as good as the 5-star food at First Watch!

Half the time it says it successfully reserved your place in line but the restaurant has no record of it and you start from scratch anyway, and the other half the time it says it failed but it turns out when you get there that it worked.

“Worked” isn’t really accurate, either, because besides the fact you can’t pick an arrival time and are stuck with whatever you happen to be quoted, your wait upon arrival will be EXACTLY THE SAME as if you just checked in in person on arrival. You have saved ZERO time whatsoever.

Most bizarre, you can’t check your place in line in FirstWatch! You supposedly can do it in Yelp’s app, but why should I have to install an app I don’t want to do something FirstWatch should do?

Gets one star back for letting me browse the menu, but let’s be real: you can do that in a browser on the website, you don’t need FirstWatch to do it.

FirstWatch is nothing more than a mostly useless data vacuum getting your marketing information.

I went to First Watch for the first time and checked in with the host and was advise I would be sited shortly within 15 minutes. 45 minutes later I notice that everyone after me was being seated so I ask the host what’s up with all these people coming in after me being seated. She then stated well, we have an app where you can reserve in line. So they get seated first?!!! What the hell!! I waited another 15 minutes to still not be seated . This system they have is stupid!! How are people to know you can reserve in line via FirstWatch ?!! If this is the first time you visited the establishment. I was so frustrated with my family we left without eating after waiting 1 hour while everyone else was being seated!! NEVER AGAIN!!

I checked FirstWatch many times this morning. I was meeting fried for breakfast (it’s Sunday) at 9:30 so I figured I’d get “in line” through FirstWatch . Checked from 7:30-9:30 and FirstWatch said there no wait at any time. It didn’t seem correct, but there was no option to put my name on the list bc there was allegedly no line. Got to the location at 9:30 and was told the wait would be 45 minutes to an hour - and that “technology can be glitchy.” No apology, just shirted shoulders. We went to another restaurant instead. Don’t promote an app that doesn’t work. Very disappointed. Used to go to First Watch weekly, but we were blown off today so rudely, I don’t know when/if we’ll be back.

So many consistent inconsistencies. Kicked out of line for checking my position, not able to navigate back into check my position the next time, told me to be there in 17 minutes but was told they called me at immediately so I was put in back of the line behind 15+ groups. Of the half a dozen times I’ve used this, it has worked successfully one time.😡

Used FirstWatch to save our place in line when the wait at the selected location was said to be 40-55 mins. Arrived after 35 mins (made sure to get there before the 40 min mark) and the hosts were unable to locate me. I heard 1 host tell another, “This is like the 9th time this has happened today.” and it was only 12:30 pm!! Thank goodness I saved a screenshot image of FirstWatch ’s message about saving my place in line AND had arrived before the earliest time in the window - they moved our party of 3 to the next-in-line thankfully or I would’ve been very upset. What’s the point of FirstWatch if it never works???

The last time I ate at this app, The staff excitedly told us about the First Watch app and the ability to “get in line” online.
I put FirstWatch on my phone and used it today to get in line. 15 minutes later when we arrived at the restaurant, we were not on the list.
When I went to the text I had received confirming that we were on the list, it showed our place in line. We confirmed that it was the correct location, yet the restaurant could not see my name on the list!
Great food, but I certainly will not depend on FirstWatch to do what it is supposed to do.

I called the restaurant and they told me to download FirstWatch . I did. It took my info and when I clicked in “get in line”. It got stuck. Fifteen mins later when we got there they had no record of the entey and of course there was a line. When showed FirstWatch and what it was doing and what had happened, they said sorry and would have to go to bottom of list.

First Watch, we will never visit this location ever again in Waverly. I will be reluctant to try others. Just lost a patron.

Having the leave the line but right above the iPhone home button makes it too easy to accidentally leave the line went all one wants to do is open FirstWatch to check on status. It would be better to move the leave the line button to another location or to ask to verify that you really want to leave the line.

When you upgraded to v1.1, it appears the functionality around location and mapping to a location was broken. Each time you attempt to use these, you get kicked out of FirstWatch . Uninstalled and reinstalled didn't resolve the issue.

Issue resolved. Thanks for the fast response.

After updating to latest version, crashes when I try to launch the application. Lots of customers were having the same issue when I visited restaurant

update 1.3 fixes crash, app back and working

We used FirstWatch to get in line and it said 15 people ahead of us and gave estimated wait. However, it doesn’t refresh and when it said 0 in line ahead of you and it was not true. I went to hostess stand and stated it said we had 0 in line and she replied “I don’t know why it says that because you have 15 people in line ahead of you.” This is after we had already waited 45 minutes. Please fix this glitch or this is useless and just upsets customers.

Called ahead to my local restaurant to get in line for a table; having a party of nine and needing a sling and a high chair. They told me they couldn’t help, and I could only do that with FirstWatch . Downloaded FirstWatch while my wife drove us there- and put our name in using FirstWatch . FirstWatch only allows up to 6, and had nowhere to list the need for a high chair or a sling, so I had to call back anyway to tell them. The opposite of convenient or easy, definitely for the benefit of the restaurant not for the customer.

FirstWatch literally serves no purpose. When I saw that the average rating was 2 stars I was like “yikes!” but downloaded it anyway knowing I would be going to First Watch soon and wanted to use the table check-in feature.

FirstWatch does nothing. The check in feature doesn’t work and FirstWatch has no other features other than looking at the menu and locations.

I think fixing the seating feature would help boost the ratings a ton. In the meantime, DELETED!

When we got in line, FirstWatch said we had 15+ people in front of us and an hour to wait. We timed our departure from home according to that. In 20 minutes we had 12 tables ahead of us and were told to arrive in 30 minutes. I checked two minutes later and it said our table was ready. Naturally, we were unable to make the 5 minute drive to the restaurant in that time.
This has happened to us several times.