LA Fitness Mobile Reviews

by Ppdoodler

Downloaded LAFitness; eokay, opened LAFitness; eokay, tried to create a membership from LAFitness; everything not okay. After putting in my key tag number and moving to the next page, an error message kept popping up informing me of my inability to create a proper password! Whaaat? Okay, according to the message, if I were to use a minimum of 6 characters, and a ‘-‘ or an ‘_’ or an ‘.’ or a ‘@‘ esbfine ...... Never happened. No matter what combination of 6 letters plus I tried, I was just not good enough at creating this mysteriously elusive password! So if anyone else is having this same goofy problem, this how I solved it: Go back to LAFitness Store and locate the LA Fitness app, then tap on the ‘App Support’ button. This will take you to the LA Fitness website where you have the option to create an account right there. Do it. It works flawlessly. Once I did that, LAFitness itself has proven to be stable. 1 star for now .........

by JRM117411

LAFitness works fine until it doesn’t, and then it completely stops being responsive. At least once a month, the personal training tab becomes non-responsive; clicking on it does nothing, and then minutes later the spinning “loading” wheel pops up and spins for up to 10 minutes, and doesn’t pull up the tab when it finishes. Logging out doesn’t resolve this, as when I put in my pin it shows that all 4 digits are entered, and does nothing for 5+ minutes; I just never get a pin accepted or wrong pin message. I frequently have to delete LAFitness and remake an account. The personal training is literally why I have a (expensive) membership and to not be able to schedule appointments is enfuriating.

by Baron-Munchausen

Why do I need to download a mobile app and adjust my phone’s settings just to get into a gym? It’s beyond ridiculous. Let me save you some trouble if you’re considering membership to this gym. Don’t do it. LA Fitness literally has the worst customer support I’ve ever dealt with. I’ve emailed and called so many times and no response. They do everything they can to not talk to you. At my physical gym, I get attitude from the kids behind the check-in counter because I give my number to enter the gym rather than use the mobile app. They seem incredibly put out by entering a few numbers into the computer and because I took them away from their social media for ten seconds. Did it ever occur to you people that some use company phones and aren’t allowed to download apps onto them? What then, LA Fitness?! Total garbage company. Go with YouFit…they care.

by BlackGuyBen

The 1/5 stars is not for LAFitness alone but for the fitness centers in the minneapolis area as well. Never have I ever seen such an underdeveloped app and out process from a company that has the ability to charge you upwards of $500 a year for a membership. It’s honestly hilarious that the only way to cancel is to mail in a piece of paper to them, from their own website, AND you have to provide your own stamp...and lets be real, the money isn’t the problem. Buying a stamp is annoying but it’s not impossible. The thing that really amazes me is that they don’t have any kind of online cancellation. What. So. Ever.
And of course if you try it in the fitness centers they will hit you with every kind of sales pitch they have.
To speak specially about LAFitness , if I had a dollar for every time it crashed on me or just went into a spin cycle I’d be able to afford a years worth of a Lifetime membership...😂

by FeLeLee

The latest update for LAFitness was to fix gps bugs when in actuality it made it worse. I can not put my club in when it was there previously before the update. Now I can’t put a location in at all which makes it impossible to setup my personal training sessions or even reserve a class. I have to text my trainer to have him setup my sessions. What’s the point in having LAFitness in the first place if it doesn’t work! It’s even worse that I can’t delete it because if I do I won’t have my tag to get in the gym! This is so backwards and stupid either fix it or do away with it! Give members more options for the things we need and for the money we pay in memberships and personal training if your app doesn’t work!

by Mclaren_7

LAFitness has all your basic functions. But that is where the road stops. I feel like LAFitness should provide an option for the digital membership tag to be added to the Apple Wallet so you can double tap the button, scan and your on your way. LAFitness needs a UI change from the standard kind of old block tile looking interface (2014). I think it can have the same functions just made to look way better so that your more enticed to use it for classes, check in history, payments and receipts. The Apple wallet addition of a digital check in card is a must in 2020.

by Indygreg

Pulling up my membership card works for me every time I use it - and I only have my phone with me so it is great.
My issue - and it is not small IMHO - is how unbelievably terrible the reserve a fitness class part is. I spin once or twice a week. At least one of those is with my wife. Classes are basically never avaiable 24 hours in advance. And when you get closer, say 18-8 hours away, it is a crap shoot. Sometimes it says you can reserve when 24 hours in advance (even though it is well within that window). Sometimes it gives you a blue link to register that actually does nothing. And it sometimes will dissapear once it is there for no reason. Eventually the link stays there and works. And it is random. Like this morning - my wife got into the class around 9:45. I have yet to be able to.

by Paulovsouza

This is one of the most poorly designed apps I’ve seen to date. When thinking about functionality, there should be 2 focuses. Barcode to get into the gym. Easily able to view class schedule. There are so many menus, subcategories that call all be merged and simplified. It takes so many clicks to get to something. Previously I would start opening LAFitness in my car, so by the time I walked in the gym I could have the barcode ready. Only now it’s allowing access to jump to the barcode from the lock menu, when it should be compatible with the Wallet app. LAFitness is hidden in a dark corner of my folder because I have no desire to open LAFitness. Please let us change our pictures, it’s signed in as is, figure out another security system. Please update this for an app that’s running on current iPhones, not the iPhone 4.

by KKDro

It’s nice to have the ability to get into the club with my phone, but the class schedule for someone who juggles the center by my work and the center by my house is rough. I added favorite classes but it looks like it doesn’t actually do anything but highlight them in the list...I wish there was more integration with finding the nearest cycle, Zumba or Pilates course within a 5 mile radius, rather than having to go through each studio or each class type... Also, it’s not a very aesthetic app design, looks like a daycare center’s app, not a fitness studio...and that’s actually an insult to my center because my daycare’s app is actually quite nice. Will LAFitness do the job? Yes. Do you have to download a different app to access the audio from the TVs in the center? Yes (why?! Make it integrated!) Will it win any awards? No.

by Share-day

I am fairly new to the LA fitness app but I would like to suggest a useful feature for those of us that take classes and would like to chat with the instructor of a class. For example I am wishing to communicate with the instructor of the cycling class David K through the fitness app to say thank you or discuss any symptoms that I am feeling after the class. Like soreness and any concerns that may happen in the recovery process after a intense class and to personal thank him because the class is huge and sometimes you can’t meet everyone individual. Thank you Kleanification appreciate the La fitness business for getting me back on track to staying healthy and mentally focus! Sharday Anyadiegwu

by Momof2OCboys

**Update— I like to look and see how many days a month I go and literally it doesn’t show one to two days a week that I am there. And when they scan my phone it beeps so I know they got it— but in my phone it shows I didn’t go. This annoys me. The only thing I can use it for now is to get in and then reserve bike class/check class times.

I use LAFitness every day. It always pulls my membership card with no problem. I love the check in under the account tab so I can see how often I go. I use the reserve class for the cycle classes and have not had any problems at all. You can use the same function to cancel as well if needed. I’m able to check out the classes at any gym and it filters to nearest gym. This is beneficial as I can go in between appointments no matter where I am! You can also save classes, locations, or teachers to your favorites to look up later.

by Xaiver P

I’m not sure when the last update was on LAFitness. I haven’t been using it ever since LA fitness was shut down temporarily. I remember before everything happened, LAFitness worked beautifully. I would be near a gym and it would ask me if I would like to open up my membership card. Now, when I click on mobile membership card on the three dotted line on the left, it says I need to go to a club to activate it or when I click on the button to sign in really quickly, before I’m even near the gym (it didn’t do this before) it says to be 500 feet near the gym. When I am at the gym and ready to be scanned, it said the account was on another device. (I’ve never used my account on another device nor did I ever give my information to another person.) so I would really appreciate it if you guys could help me out with that issue. I’m not sure if it’s an update or what it is, it’s just really frustrating having to give my number out loud all the time. Thank you.

by Sarah Sixpack

Here are the problems.

1. The home button. It should be on the bottom right. Some of us have large iphones and when we're checking in, we want to get to the home page so that we could click on the membership card and check in. The way it is now, the home button only appears on the top right if you're more than one page away. It's a waste of time to pull up LAFitness only to find out that you're not on the front page and the inconveniently placed button is not existent and you now have to use your other hand in order to press back so that you could get to your membership card.

2. Instructor photos are missing. I'm in South Bay CA and NONE of the class instructors have their photos up. The trainers have their photos, members have photos, management has their photos. However, the lack of photos for the class instructors really makes me feel like LA Fitness doesn't give a huge crap about the user experience.

by DanSnyder123

I am writing a review of LAFitness because I'm avoiding emptying my dishwasher. Thanks app. I am using LAFitness , however because I have no other way to get into my club. Some desktop website related glitch left me with a tag that wouldn't work. So I got a number written on a piece of paper transferring me the information of my true tag number which I would have to enter into LAFitness if I wanted to gain access to the club again. So I am not using LAFitness because it is a beautiful work of art free from bugs and with excellent graphic design. No. I am using this silly app because I have no other way to enter club pay to train at. I imagine I will be able to use LAFitness but I write software for a living. LAFitness could use an update. It's kind of disgusting but it works usually.

by Boxer Lola

I find LAFitness easy to use for checking in. I like that it tells who the instructor is for the classes and lists substitutes when applicable. I have found that my check in days are not always showing up in LAFitness .
My biggest complaint is that I go to the same location every day. When I want to look up the class schedule for my location I have to choose it from a map or list. It should allow me to set a default location that comes up and shows the class list. When I want to see other locations is I could then see the map or list. Every time I want to see the class schedule I have to go through the map and pick my location.

by MemaWinnie

She’s cute, she’s real, she personable, she’s fun. She makes us work as hard as we want. We have bonded as a class and we look forward to coming to exercise together. even if we are stared at through the glass. I think other members are jealous. I’ve been a member of other gyms. This feels different when you connect with an instructor and she helps you connect with the other members of the class you enjoy your workout, tell friends and continue to come.

by Pwalsh67

If you google “Foxnews, LA Fitness” you’ll notice many people complaining about the lack of CHOICE when it comes to watching news on the treadmills or other machines. I noticed it but I hope it’s changed by now. I want to rejoin LA Fitness after being away from it the last 2 very busy years.

I don’t go to the gym to watch tv of course but when on a treadmill or elliptical I do get bored or I get curious about a current event or whatever and I would simply like the CHOICE to watch Foxnews as I simply prefer them to the others.

by HappyUserHere

UPDATE - Like several others my GPS had stopped working after upgrading to a new phone XS. Wasn’t sure if it was the phone or an app upgrade. Anyway I decided to delete LAFitness , turn off the phone and back on, and reinstall LAFitness . Like magic everything is back working! Happy user once again.

Like several others, the GPS has stopped working for me after about 1 1/2 years of not having any problems. Membership card only functions. Can’t find the la club that I’m physically at. NO clubs or classes can be found so none listed which is a pain. PLEASE FIX SOON!!

by M Hammontree

First of all, this is not a gym. This is far more than the average gym where you perform on average cardio machines, having limited weight machines and free weights, not to mention the availability of a limited amount. Who else has a larger array of your cardio and weight lifting equipment, not to mention the full basketball court, racket ball courts, a full size pool for laps, a sauna, a jacuzzi, child care, spin classes, and too many other areas to mention. LA Fitness is a full service health and body fitness facility. It is what you need if you are looking for all around fitness. I have been a member for over 9 months, and I have found a place, a home, that fits my needs. I’ll soon be 60 years of age, and I have a lot to live for. Try it, you won’t be disappointed.

by TruthPerson

I’m not sure what all these negative reviews are for but this is the first app I took the liberty of writing a review for..... I had no problem entering my member idea in LAFitness for scanning... it even allowed me to edit my membership info from LAFitness .. I giggled when I saw my old picture from 2015... classes are easy to find, the layout is very neat. I can add the class to my calendar just by selecting the time. It also shows me all the days I went to the gym.... only one thing, I do think the scanner should be in front somewhere, but everything else is on point. A little suggestion that would make LAFitness even more great is if I can use some kind of calorie counter in it, or it can interact with my Apple Watch.... that would be awesome!!!

by Trikster1of4

The only thing that consistently works on LAFitness for me is the membership card. The link to reserve a trainer is a truly a hit or miss affair. Sometimes LAFitness will work the first time you click the link, sometimes LAFitness won’t respond until you click it several times then multiple reservation screens open up. Other times the trainer reserve link won’t open at all. I find really quite annoying that a company as big as LA Fitness can’t find the time to fix such a simple problem especially when there’s a lot of other people complaining about the exact same issue, whether it be for their spin class or when they’re trying to reserve a trainer. Get your crap together LA Fitness.

by BR@USA

It would be nice if the schedule already appears for your favorite club, instead having to select the location every time you are checking the schedule.
Other suggestion is to add filters to schedule view, for example filtering to see only class in the evening, or early morning.
Another minor suggestion: maybe would be easier seeing the membership card just going doing the first screen (down the buttons), without having to find/press any button.

by Don22403

It is an OK app for what it is suppose to do. Nothing great. It does have your membership card so you just show your opened phone app as you enter. There is no way to add your photo mine is blank. If I was dishonest don’t know what would keep me from giving my phone to someone else to use to get in and use gym. No picture to ID me. Other than that it is what it is. You can book training if you so choose, book racket ball courts etc. find the class schedules and sign up. So, all in all it does what it is meant to do.

by Harold Coles

I would like to see a change in LAFitness . In addition, create a place inside the la fitness app for customers and consumers to rate and comment about each la fitness branches. Being that i work in others states and cities, I do not always have the time to stop and chat about that particular branch. It is imperative and efficient to rate and comment each and every branch individually. I should not have to comment on the google play store to get heard. SOME MATTERS SHOULD BE TALKED ABOUT AND DEALT WITH IN HOUSE.