Texas Roadhouse Mobile Reviews

by StillAngryTraveler

I’m forced to order via technology when I call the to go order phone number. NO HUMAN on other end. I’m told I can download TexasRoadhouse OR receive a text to link me to order. I choose text-TWICE-nothing...
So I reluctantly go to App Store to download- go through the whole tedious order- TRY to set up account- restaurant receives my order - I know this because I receive text saying so. Text tells me to text back HERE when I’m at the to go pick up. I respond- text won’t go through. GOOD GRIEF- I’ve been sitting in the parking lot pick up location THIS WHOLE TIME just trying to save us getting out of the car. All of this leaves a very bad taste in our mouths (pun) concerning doing business with Texas Roadhouse. I still am not able to set up account...
We detest going in to sit for a meal because of the ridiculous sing/dance routine the wait staff is forced to do. Makes me just want to hang my head for them/ it is SO embarrassing. Food is decent but this whole order / app / phone failure is just absurd.

by Whattimearemyshowson?

Of the dozens of restaurant apps we use this doesn’t even make the list of ones I cringe at the thought of using. We order takeout from Texas Roadhouse less and less just because it’s become such an unpleasant experience. You can’t call to order. There’s no good way to order online. Other restaurants have stepped up their takeout ordering processes during this crisis and Texas Roadhouse has done the exact opposite? Seriously? Every time we place an order there’s some glitch and end up having to call the restaurant and wait to talk to someone to fix the problem or answer a question. How hard can it be to do what other restaurants do easily: look at a menu to see if there’s anything of interest; see prices; select items; see when it might be ready; place order if it seems reasonable. Has anyone from the company even ever tried to place a takeout order? After today we probably won’t order again.

by Joerf333

I’ve used the Join the Waitlist feature in TexasRoadhouse the last three times I’ve gone to the restaurant and every time, I don’t get notified when our table is ready. This latest time, I joined the wait list @ 5:33pm and was quoted a 25-35 minute wait. Got to the restaurant at 5:55pm, checked in with the host, gave him my cell number and had him read it back to me due to all the problems I’ve had. Host tells me it’ll be another 10-20 minutes for a table. We wait 30 minutes until I finally go check on our table. The host tells me they’ve been texting me for 20 minutes. I received no text messages, just like the other 2 times before. Host tells me not to use TexasRoadhouse as it doesn’t always work. I also speak to the owner/manager about the problem. He also tells me to not use TexasRoadhouse . And yes, I checked my phone. I don’t have any text messages being blocked.

by K.O.212

I am not sure why the old app made a mandatory change but it is not for the better. I normally get Texas Roadhouse at least once a week but because of TexasRoadhouse, I have been going elsewhere because it is frustrating. Although I saved my profile and information attached to it, it would not let me log in and even after double checking the accuracy of my information, I still cannot place an order.. on this new app, all I can do is locate a local Texas Roadhouse restaurant and the time I want to pick something up but it doesn’t allow me to access to the menu to order and with this malfunction that is called an app, I will not allow access to my debit card. Texas Roadhouse, please fix TexasRoadhouse or find a way to back to the old app..Remember, updating apps isn’t always a great idea. If something is not broken, it shouldn’t be fixed.

by Ingram.trevor

There is only one location in St George Utah. The restaurant is great and the staff is amazing. TexasRoadhouse however is another story. Whoever is in charge of the integration between this location and TexasRoadhouse should try to use it. First you couldn’t even order to go. Then To go check in doesn’t work, seat ahead check in doesn’t work. Multiple times I have waited well beyond the advertised time and tried to check in multiple times through text. It never works and the staff and me just get frustrated. It’s 2021 and every other chain has really stepped up their app and remote check in process. The developers for TexasRoadhouse should get with it or figure out the issue with that location. Supposedly it has been put up the chain to corporate from the restaurant with no resolution.

by ConservativeStasia

Y’all deleted my review. Shame shame shame!! I got a notification saying that I received a response here, but there is no response, you guys completely deleted my review. I ordered my food through TexasRoadhouse last week. I was told to sit in the car until my order was ready & that id get a text when it was. Since an hour had went by and still no text, I decided to call the restaurant asking what was up with my food. They told me that it had already been ready for 30 minutes. You clearly didn’t tell me. But funny thing is I did finally get that text telling me my food was ready, it came through in the middle of the night while I was sleeping. Obviously by that time the restaurant was already closed.

by Jerrie G

I placed a online order. In the Special request section I added a note in under 20 characters. I requested “jalapeños on the side”
When I picked up my order, there were no jalapeños so I asked for them. The lady said she did not see it on my order. I told her I placed it on the special request section. She stated that she would have to charge me because it was not on my order. I told her I didn’t mind being charged, but it was on my order. She started arguing with me that it was not. I showed her the order ticket on my bag and it showed the note about adding jalapeños. She continued to be argumentative and rude so I said never mind and I left. I could not believe I was treated so rudely about jalapeños. If the special request is going to be ignored, why add the option to the order?

by Nivek Sir

I downloaded The Texas Roadhouse app a few weeks ago to use call ahead seating and again the same week to order online for pick up. It worked Great 2 weeks ago! Last week I went to use TexasRoadhouse and it didn’t let me log in....I was sure I was using the correct info to log in because it worked the week before. Even deleted the old app and reinstalled it from TexasRoadhouse Store and it still did not allow me to log in. The new app that I downloaded made me create a new profile all over again! My favorites were missing along with the coupon for a free appetizer on this new app. I tried to use TexasRoadhouse today to order online and it will not let me! I have wasted over an hour trying to figure it out but no luck! I use apps for convenience but this one was too frustrating to use. Sorry you lost my business again today because your food is delicious!

by Boeatis

I don’t know why y’all had to change TexasRoadhouse so much, I liked it way better before, it had my debit card saved in it and was easy to use, now since I had to completely reset my account for some stupid reason after updating I don’t have my card saved in it anymore and there’s no option to just add a payment method and says I have to order something to add it but I never use it that way, I like to use it to pay my bill after a meal because I eat at the bar and it makes it easier to just pay on TexasRoadhouse because the bartender is always very busy, but now I have to re-enter my card info ever freaking time I pay so it’s just an inconvenience now. Why couldn’t y’all just leave good enough alone??

by Enjoying Some TR

We tried ordering four separate times on TexasRoadhouse . Very easy to use but at checkout it was giving an error. Confirm payment method but still got error. Disappointing part is I understand sometimes apps have technical issues. But when I tried calling the restaurant I was automatically sent to a message telling me to order on TexasRoadhouse . When I selected the option last option on the phone to speak to someone I ended up with the phone ringing ten to fifteen times the back to the beginning message. This happened twice before I finally just drove to the restaurant to place my carry-out order.

by G-Mann00

I got TexasRoadhouse when Covid first started, that experience did not go so well . They told us to park in the designated parking spot and call the number which I did. My order was not ready when they said it would be. 15 min later. I get a text that it was ready. They did not say you had to go to the window and pick it up. I waited about 15 min in my car then asked inside where my order was. Was directed to a window outside. Then I got my order and my mistake I did not check it. I did not realize that my order of a dozen rolls was not there. I was all ready back at work so I called the restaurant. The person that answered had me give my email to her and said she would email me a coupon for a dozen rolls I could use on my next visit. I never received the coupon. That is when I deleted TexasRoadhouse . I have not been back since. So we will see if things has changed and I receive better service.

by Its Doofus

If you have a gift card that doesn’t cover the entire amount of the check, it’s really frustrating to place an online order. Last week I tried to order from TexasRoadhouse several times, get to the checkout and enter the gift card and it kicks you out. I repeated this 4 times. I then just went to the website hoping for different results, but same thing. If the gift card does not cover, it kicks you back to the beginning and your cart is empty. I actually gave up trying to order. I tried tonight with a smaller order that the gift card covers and it worked fine. The problem is that when you only have a few bucks left on the gift card, it is impossible to use with an online order. Thanks

by Jillbls

Generally, this is a great app. I’ve used it many times, and the only problem I’ve found is that salads are not listed in the first forced side order. If you want two salads as your sides, you cannot do it. I’ve tried adding that in the special instructions, and that didn’t work either. The first list forces you to choose no side, then call the store to let them know you want two salads. You might as well just call instead of using TexasRoadhouse IF you want two salads as your sides. I hope they will make both lists include the salads and make their special instructions work in TexasRoadhouse . Calling puts you on hold forever, which defeats the purpose of online ordering.

by Logans Lady

I love TexasRoadhouse definitely gets the job done I just wish there was an option to rate your order after you’ve eaten it unless I’m missing it??! You also should be able to use TexasRoadhouse to tell the restaurant that you’ve arrived, what spot your in, and the description of the vehicle like other apps not through text messages directly through TexasRoadhouse . Other than that nothing else and with those cons I really wanted to rate it 3.5⭐️’s but I gave it a barely making it 4! Fix this and I’ll will be back to give you the 5⭐️’s I know you can be!!!!

by Bisquit2007

I’ve called in many orders to your restaurant without problems.. since now we have to order online, I enter one side with a steak and then enter the second and by the time it takes to click on check out, one of the sides is gone. To get two sides, I end up paying for one of them. Staff doesn’t answer phone calls, so there’s nobody to question about this.. funny how every nickname is taken too so it’s hard to submit this

by Is Every Nickname Taken 🤨

Always pleased with their service. Whether ordering on their app or going to sit down in the restaurant for dinner, we have never been disappointed. Fantastic staff. Always friendly. Food is excellent. We just placed an order on their app. Took all of 5 minutes. Super easy and user friendly. Thanks Roadhouse for feeding me and my family tonight for my Birthday. I get to sit in my PJs at home with my most favorite people in the world enjoying a tasty meal I did not cook.

by Wellexcuseme

We’ve been ordering from Texas Roadhouse almost weekly since the pandemic forced us out of the restaurant and into our home. The to-go app works very well now. A few bugs at the beginning, but all takeout was an adventure until they figured it out. Our location in Hilliard has a separate portable structure next to the restaurant that customers can roll right up to and collect their order. It works great! Brilliant! Steaks cooked to order. You will not be disappointed.

by Tuanka

The menu was great, really easy and intuitive to choose the menu and options. However, when I added all the orders and tapped the check out button, it went to blank screen with grey button “place an order” that was not tappable. Always had to go to the place to order in-person. We have wasted 15 minutes every time I tried to order through TexasRoadhouse.

by BPrimeau

TexasRoadhouse has improved over the times I’ve used it. My wife and I like to split a large steak and get 2 salads as our 2 included sides. There used to be no way you could order 2 salads as your 2 sides, because you had to order both sides at once from a list that only had salad once. But now you choose each side from a separate list. They also give you a choice to order extra salad dressing, which I really like because their salads are big!

by 8Romans29

I’m gluten free snd really sensitive. I’ve never had a problem here in Houston nor in other states. They make my steak plain with butter and salt. My salad without croutons and I also love to get the loaded sweet potato or green remand all of which taste awesome and I never have a flair up! The order comes with rolls and cinnamon butter which I give my kids to eat. We don’t eat inside as my kid has a peanut allergy and there ARE peanuts at every tables and everywhere. So we always get it To-Go. Been eating here about 12 years if not more. Love the staff too. Quality service.

by Heb0606

Every time I try to order on TexasRoadhouse it just shut down when I click checkout.

by NovaLane

Why would you want TexasRoadhouse. You can locate a TR, pay your bill, and that’s about all it’s good for. You cannot waitlist yourself. You can waitlist yourself on their website, but that’s wonky.

by Joe Sweeton

The pay your bill has not worked the last 4 times
Temporary not working right now

by Frhldguy

TexasRoadhouse is basically useless as I cannot locat nearest location or use any of the other features
To make a call ahead, I have to google the nearest location and then make a call ahead.

by Ssdaft

Every time I try to use TexasRoadhouse the main screen pops up and then after about 3 seconds TexasRoadhouse shuts down. I liked to use it to order and call a head but now can’t use it for anything.

by Tyarria

I have tried opening and using TexasRoadhouse with my iPhone XR and it says it is compatible but I have not been able to use TexasRoadhouse at all. It automatically shuts off when I begin to open TexasRoadhouse .

by Mark Shoe

Was in the Muskegon Location they have a marketing piece there for TexasRoadhouse ...

We both downloaded it on iPhone she actually got TexasRoadhouse to create an account...
WHY DID I DOWNLOAD THIS it would not even let me create an account just take 5 min to fill everything in n then it freezes n NOTHING. Hers would not even recognize her password What a waste of time TexasRoadhouse does not work!

by RoNiZZiE

I order carry out maybe once every two weeks or so and every other time I do it we will all spend 15 minutes going over the menu and deciding what we all want only for TexasRoadhouse to not allow us to check out at the end. It gives us an error saying to call the store at least half of the time. And then I have to hear that horrible music they play on the phone that was recorded by some random county dude. Please lord make the music stop

by Jennaleigh13

TexasRoadhouse needs work. It never loads correctly & I can’t ever use the wait in line feature. So frustrating!!!

by Rahhb

Why can’t I use yelp to get on the waitlist anymore?

Waitlist experience in TexasRoadhouse is terrible. Only 15 min gap after the quoted wait list time? Are you trying to keep me from going to roadhouse?!?

by Jon06712

After I added everything to my order, I was asked to create an account. I selected and did that and came back and the cart was empty!!! Ended up calling

by PSSnyder

I have used call ahead for years and know the it is not a reservation. When you call a restaurant they ask what time will you arrive. It can be an hour later and they put you on the wait list starting an hour later. TexasRoadhouse does not give you that option, it showed a 0-10 minute wait at 1pm and asked if I wanted on the wait list. It the said I would be removed if late by 15 minutes. It takes me 45 minutes to drive there, it was impossible to select the time to arrive and get on the wait list starting at 2. TexasRoadhouse is clearly different from the phone in call ahead and what the in house system allows. The customer experience with TexasRoadhouse should be the same as a phone call. .

by Dwuf

I love TexasRoadhouse to get on the waiting list but have not had any luck using it to pay my bill.

by Tech3963

TexasRoadhouse appears to work fine on my iPhone XR. Created account, created order, all without issue, but when going to checkout there is no option to add a gift card as a form of payment. How do you not make this a payment option!? I have to work this afternoon and had planned to order ahead for pick up for New Year’s Eve dinner for my wife and I, but if I can’t use the gift card we received as a Christmas gift, then it’s pointless.

by "aguilar"

I like TexasRoadhouse but only 1 wrong thing is when requesting a reservation it doesn’t give us option of how long or far we are from restaurant and only gives us 5 minutes to be there but other than that great.