Texas Roadhouse Mobile Reviews

Texas Roadhouse Mobile Reviews

Published by on 2024-10-09

🏷️ About: The Texas Roadhouse mobile app is designed to make it easier and faster for customers to order their favorite meals, join the waitlist, and find nearby locations. With the app, customers can customize their orders, pay with gift cards, and receive VIP offers from... Show more


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
73.6%

🙄💅🫥 Neutral
14.6%

😎👌🔥 Positive experience
11.8%

~ from Justuseapp.com NLP analysis of 371,215 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy and intuitive menu

- Ability to order two salads as sides

- Option to order extra salad dressing



Read 37 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Worst experience possible

2022-05-21

I’m forced to order via technology when I call the to go order phone number. NO HUMAN on other end. I’m told I can download TexasRoadhouse OR receive a text to link me to order. I choose text-TWICE-nothing...
So I reluctantly go to App Store to download- go through the whole tedious order- TRY... Show more

Doesn’t even make top 25

2022-06-22

Of the dozens of restaurant apps we use this doesn’t even make the list of ones I cringe at the thought of using. We order takeout from Texas Roadhouse less and less just because it’s become such an unpleasant experience. You can’t call to order. There’s no good way to order online. Other restauran... Show more

Great restaurant - terrible app.

2022-07-23

I’ve used the Join the Waitlist feature in TexasRoadhouse the last three times I’ve gone to the restaurant and every time, I don’t get notified when our table is ready. This latest time, I joined the wait list @ 5:33pm and was quoted a 25-35 minute wait. Got to the restaurant at 5:55pm, checked in... Show more

Faulty App

2022-08-24

I am not sure why the old app made a mandatory change but it is not for the better. I normally get Texas Roadhouse at least once a week but because of TexasRoadhouse, I have been going elsewhere because it is frustrating. Although I saved my profile and information attached to it, it would not let... Show more

Great restaurant, absolute garbage app.

2022-09-25

There is only one location in St George Utah. The restaurant is great and the staff is amazing. TexasRoadhouse however is another story. Whoever is in charge of the integration between this location and TexasRoadhouse should try to use it. First you couldn’t even order to go. Then To go check in ... Show more

Why did you delete my review

2022-10-26

Y’all deleted my review. Shame shame shame!! I got a notification saying that I received a response here, but there is no response, you guys completely deleted my review. I ordered my food through TexasRoadhouse last week. I was told to sit in the car until my order was ready & that id get a t... Show more

Bad customer service

2022-11-27

I placed a online order. In the Special request section I added a note in under 20 characters. I requested “jalapeños on the side”
When I picked up my order, there were no jalapeños so I asked for them. The lady said she did not see it on my order. I told her I placed it on the special request... Show more

New Account?

2022-12-28

I downloaded The Texas Roadhouse app a few weeks ago to use call ahead seating and again the same week to order online for pick up. It worked Great 2 weeks ago! Last week I went to use TexasRoadhouse and it didn’t let me log in....I was sure I was using the correct info to log in because it work... Show more

App was better before

2023-01-29

I don’t know why y’all had to change TexasRoadhouse so much, I liked it way better before, it had my debit card saved in it and was easy to use, now since I had to completely reset my account for some stupid reason after updating I don’t have my card saved in it anymore and there’s no option to ju... Show more

App cannot be the only answer

2023-03-02

We tried ordering four separate times on TexasRoadhouse . Very easy to use but at checkout it was giving an error. Confirm payment method but still got error. Disappointing part is I understand sometimes apps have technical issues. But when I tried calling the restaurant I was automatically sent to... Show more

Back again

2023-03-31

I got TexasRoadhouse when Covid first started, that experience did not go so well . They told us to park in the designated parking spot and call the number which I did. My order was not ready when they said it would be. 15 min later. I get a text that it was ready. They did not say you had to go t... Show more

Gift card use

2023-05-02

If you have a gift card that doesn’t cover the entire amount of the check, it’s really frustrating to place an online order. Last week I tried to order from TexasRoadhouse several times, get to the checkout and enter the gift card and it kicks you out. I repeated this 4 times. I then just went to ... Show more

Good but Side Option Problem

2023-06-02

Generally, this is a great app. I’ve used it many times, and the only problem I’ve found is that salads are not listed in the first forced side order. If you want two salads as your sides, you cannot do it. I’ve tried adding that in the special instructions, and that didn’t work either. The first l... Show more

Great App But……

2023-07-04

I love TexasRoadhouse definitely gets the job done I just wish there was an option to rate your order after you’ve eaten it unless I’m missing it??! You also should be able to use TexasRoadhouse to tell the restaurant that you’ve arrived, what spot your in, and the description of the vehicle like... Show more

Where’s the 2nd side?

2023-08-04

I’ve called in many orders to your restaurant without problems.. since now we have to order online, I enter one side with a steak and then enter the second and by the time it takes to click on check out, one of the sides is gone. To get two sides, I end up paying for one of them. Staff doesn’t answ... Show more

Excellent food with great service

2023-09-05

Always pleased with their service. Whether ordering on their app or going to sit down in the restaurant for dinner, we have never been disappointed. Fantastic staff. Always friendly. Food is excellent. We just placed an order on their app. Took all of 5 minutes. Super easy and user friendly. Thanks... Show more

Does not disappoint

2023-10-07

We’ve been ordering from Texas Roadhouse almost weekly since the pandemic forced us out of the restaurant and into our home. The to-go app works very well now. A few bugs at the beginning, but all takeout was an adventure until they figured it out. Our location in Hilliard has a separate portable s... Show more

Would not check out! Got blank after tap “place an order”

2023-11-07

The menu was great, really easy and intuitive to choose the menu and options. However, when I added all the orders and tapped the check out button, it went to blank screen with grey button “place an order” that was not tappable. Always had to go to the place to order in-person. We have wasted 15 mi... Show more

Improved

2023-12-09

TexasRoadhouse has improved over the times I’ve used it. My wife and I like to split a large steak and get 2 salads as our 2 included sides. There used to be no way you could order 2 salads as your 2 sides, because you had to order both sides at once from a list that only had salad once. But now y... Show more

My favorite GF steakhouse!

2024-01-09

I’m gluten free snd really sensitive. I’ve never had a problem here in Houston nor in other states. They make my steak plain with butter and salt. My salad without croutons and I also love to get the loaded sweet potato or green remand all of which taste awesome and I never have a flair up! The or... Show more

App won’t work

2025-01-24

Every time I try to order on TexasRoadhouse it just shut down when I click checkout.

Really?

2025-01-24

Why would you want TexasRoadhouse. You can locate a TR, pay your bill, and that’s about all it’s good for. You cannot waitlist yourself. You can waitlist yourself on their website, but that’s wonky.

Pay your Bill

2025-01-24

The pay your bill has not worked the last 4 times
Temporary not working right now

Not working on last two IPhones (10Xs & 11 pro Max)

2025-01-24

TexasRoadhouse is basically useless as I cannot locat nearest location or use any of the other features
To make a call ahead, I have to google the nearest location and then make a call ahead.

Doesn’t Open

2025-01-24

Every time I try to use TexasRoadhouse the main screen pops up and then after about 3 seconds TexasRoadhouse shuts down. I liked to use it to order and call a head but now can’t use it for anything.

The app hasn’t worked at all

2025-01-24

I have tried opening and using TexasRoadhouse with my iPhone XR and it says it is compatible but I have not been able to use TexasRoadhouse at all. It automatically shuts off when I begin to open TexasRoadhouse .

DO NOT DOWNLOAD Waste of time

2025-01-24

Was in the Muskegon Location they have a marketing piece there for TexasRoadhouse ...

We both downloaded it on iPhone she actually got TexasRoadhouse to create an account...
WHY DID I DOWNLOAD THIS it would not even let me create an account just take 5 min to fill everything in n then it... Show more

Whack

2025-01-24

I order carry out maybe once every two weeks or so and every other time I do it we will all spend 15 minutes going over the menu and deciding what we all want only for TexasRoadhouse to not allow us to check out at the end. It gives us an error saying to call the store at least half of the time. A... Show more

App never loads!

2025-01-24

TexasRoadhouse needs work. It never loads correctly & I can’t ever use the wait in line feature. So frustrating!!!

Ug. Slow. And waitlist is not working as expected

2025-01-24

Why can’t I use yelp to get on the waitlist anymore?

Waitlist experience in TexasRoadhouse is terrible. Only 15 min gap after the quoted wait list time? Are you trying to keep me from going to roadhouse?!?

Crashed with full cart!

2025-01-24

After I added everything to my order, I was asked to create an account. I selected and did that and came back and the cart was empty!!! Ended up calling

OK but has some obvious problems

2025-01-24

I have used call ahead for years and know the it is not a reservation. When you call a restaurant they ask what time will you arrive. It can be an hour later and they put you on the wait list starting an hour later. TexasRoadhouse does not give you that option, it showed a 0-10 minute wait at 1pm ... Show more

App will not let pay

2025-01-24

I love TexasRoadhouse to get on the waiting list but have not had any luck using it to pay my bill.

No option to add gift card for payment

2025-01-24

TexasRoadhouse appears to work fine on my iPhone XR. Created account, created order, all without issue, but when going to checkout there is no option to add a gift card as a form of payment. How do you not make this a payment option!? I have to work this afternoon and had planned to order ahead fo... Show more

I like it

2025-01-24

I like TexasRoadhouse but only 1 wrong thing is when requesting a reservation it doesn’t give us option of how long or far we are from restaurant and only gives us 5 minutes to be there but other than that great.

John M Burton
2021-11-05

The apps original problem was fixed, but now it will no longer store your credit card. You have to enter your card every time. ... Show more

Mary
2021-06-22

Why cant they just take an order over the phone? I won't use the app again, our order got so messed up, food order wasn't comple... Show more



Is Texas Roadhouse Safe? 🤗🙏


No. Texas Roadhouse Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 371,215 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Texas Roadhouse Is 13.8/100.


Is Texas Roadhouse Legit? 💯


No. Texas Roadhouse Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 371,215 Texas Roadhouse Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Texas Roadhouse Is 30.9/100..


Is Texas Roadhouse Mobile not working? 🚨


Texas Roadhouse Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $5.00


How was your experience with Texas Roadhouse Mobile? Post a Review




Features

- Join the Waitlist: Customers can check the current wait times, add their name to the list, and receive a text when their table is ready.

- Order TO-GO: Customers can quickly create their order, customize menu items, pay in minutes, and redeem VIP offers.

- Save Your Favorites: Customers can favorite any location for faster ordering and joining the waitlist, and quickly reorder recent orders and favorite meals.

- Join the Club: Customers can sign up for the VIP Club and receive offers from their favorite Texas Roadhouse location, as well as hear about upcoming events and specials.

- Hands-Free Menu: Customers can access their favorite location's menu while dining with us.

- Order Gift Cards: Customers can order gift cards through the app.

- Search Locations While on the Road: Customers can search for nearby Texas Roadhouse locations while on the road.

  Customer Service/Support
Developer:
Relevant