Cathay Pacific Status

Published by Cathay Pacific Airways Limited on 2023-10-17

Connecting you to meaningful people, places and experiences The official Cathay
Pacific app is your ever-present travel companion, with everything you need from
booking to boarding. It’s designed for your convenience, so you can focus on
what lies ahead.

I have a problem with Cathay Pacific

Are you having issues? Select the issue you are having below and provide feedback to Cathay Pacific.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

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Most reported problems

Crashes

100.0%

Reported Issues: 0 Comments

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Common dislikes about Cathay Pacific app

Cons

- Nothing has improved with this app in months.

- Still won’t load properly and extremely buggy.

- New everything but can’t log in now locked out.

- Garbage.

Have a Problem with Cathay Pacific? Report Issue

Common Cathay Pacific Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cathay Pacific app on iOS and Android devices. Solve all Cathay Pacific app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cathay Pacific iPhone Issues and Solutions

Cathay Pacific iOS app crashes, not working, errors
Cathay Pacific iOS app network issues
Cathay Pacific on iOS has black/white screen

Cathay Pacific Android App Issues and Solutions

Cathay Pacific has errors/crashing/not working
Cathay Pacific server network connectivity issues
Cathay Pacific has black screen

Cathay Pacific iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cathay Pacific app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cathay Pacific app crashes or not working on Iphone (iOS):

Close and restart the Cathay Pacific app on iPhone
Update Cathay Pacific app to the Latest Version for iOS
Uninstall and reinstall Cathay Pacific iPhone app
Update your iPhone to the latest iOS version

Fix Cathay Pacific on iPhone unable to connect to server/internet connection issues::

To resolve Cathay Pacific network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cathay Pacific black/white screen (blank screen) on iPhone:

Follow the Cathay Pacific iOS app troubleshooting guide Here →

Cathay Pacific Android App Issues and Solutions

Fix Cathay Pacific not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cathay Pacific app issues:

Force Stop the Cathay Pacific App
1. On android, goto "Settings" » click Cathay Pacific app. » click "Force Stop".

Update Cathay Pacific to the latest version on PlayStore

Clear Cathay Pacific App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cathay Pacific app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cathay Pacific.

Fix Cathay Pacific unable to contact server/ Cathay Pacific internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cathay Pacific » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cathay Pacific » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cathay Pacific on android.

Solve Cathay Pacific black/white screens issue on Android:

Follow the Cathay Pacific android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cathay Pacific Airways Limited, developers of Cathay Pacific.

100% Contact Match

Developer: Cathay Pacific Airways Ltd

E-Mail: [email protected]

Website: Visit Cathay Pacific Website

60% Contact Match

Developer: Asia Miles Limited

E-Mail: [email protected]

Website: Visit Asia Miles Limited Website

About this app

Conveniently book Cathay Pacific flights to over 190 destinations direct from CathayPacific , as well as enjoying exclusive mobile offers. Check in online, grab your mobile boarding pass, ask our chatbot about baggage information or select your preferred seat or meal. The all-new profile page allows you to check your Status Points and Asia Miles all in one place and have your membership card on hand anywhere, at any time. The official Cathay Pacific app is your ever-present travel companion, with everything you need from booking to boarding. The homescreen provides a personalised and intuitive experience, giving you everything you need at your fingertips. During flight disruptions, manage and rebook your trip on the go and receive important flight updates. It’s designed for your convenience, so you can focus on what lies ahead. Conveniently and more securely, sign in to your account using your Face ID / Touch ID with just a glance or touch.