Westpac app not working? crashes or has problems?

Westpac Status

Published by Westpac Banking Corporation on 2023-09-25

Master your money with our award winning mobile app*. Available for Westpac
Australia customers.

I have a problem with Westpac

Are you having issues? Select the issue you are having below and provide feedback to Westpac.

User reports:
App has problems

User reports 8

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

175.0%

50.0%

Payments

50.0%

Reported Issues: 14 Comments

By Shaun W lovell 10 months ago

Every time I go to phone call on my phone the Westpac app interferees and comes up on my phone even when I use Google Chrome interferes as well

By khama 11 months ago

Every time I go to click on my westpac app on my ipad it opens for 1 second then closes. I have deleted the app so many times it’s not funny. It used to work for a number of years but in the last 3-4 months it wont, but it does on my iphone..go figure.

By Noelene Latta 1 year ago

When I try to open the Westpac app on my iPad it crashes. I’ve tried uninstalling and reinstalling the app but no luck. Can you please advise how to fix this problem

By Phil pond 1 year ago

My iPad app for Westpac just flashes on the screen when I open then crashes I’ve closed & opened the iPad made sure the app is updated & checked my iPad is updated I can get the app on my phone as a last resort seeing that the branches near me are closed.

By Robyn Campbell-Wood 1 year ago

By Briece Butler 1 year ago

takes 10 attempts to get into app

By Yammie Owusu 1 year ago

The old version of the mobile app went blank and stayed that way, so I installed the update, and that is stuck "signing in"!

By Michelle Fay 1 year ago

My sons westpac app keeps crashing just after he signs in, boom gone, he has uninstalled it three times but still the same, now that you have closed most of your banks with no atms in sight l had to drive over half an hour so he could check his balance, nice work westpac,puck up your act, I'm with westpac as well but beginning to wonder why

By Peit Waller 1 year ago

The App will not remember my login details, it does not recognise my password the first two times, requires sms verification when password has S entered

By Fatih Akdogan 1 year ago

I cant open the app at all. reinstalled but the same

By rita 1 year ago

i cant transfer money.And i cant make any payments.

By Edward Tagg 1 year ago

Westpac app wont scroll down to make a payment, or confirm a payment. It just gets stuck and wont move.

By Roux 1 year ago

My Westpac app crashes before it even properly opens. I've tried uninstalling and reinstalling the app, I've restarted my phone, I've cleared the app data as it suggests but it's still happening.

By John Raymond Brown 1 year ago

Hi can’t open Westpac app , it frozen half way through opening. Thanks

Common dislikes about Westpac app

- No push notifications for bills, daily balance, etc.

- Log in “loading” issues

- Cardless cash page not loading due to “technical difficulties”

- App doesn't let me log in using my fingerprint

- Westpac customer service not helpful

Have a Problem with Westpac? Report Issue

Common Westpac Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Westpac app on iOS and Android devices. Solve all Westpac app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Westpac iPhone Issues and Solutions

Westpac iOS app crashes, not working, errors
Westpac iOS app network issues
Westpac on iOS has black/white screen

Westpac Android App Issues and Solutions

Westpac has errors/crashing/not working
Westpac server network connectivity issues
Westpac has black screen

Westpac iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Westpac app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Westpac app crashes or not working on Iphone (iOS):

Close and restart the Westpac app on iPhone
Update Westpac app to the Latest Version for iOS
Uninstall and reinstall Westpac iPhone app
Update your iPhone to the latest iOS version

Fix Westpac on iPhone unable to connect to server/internet connection issues::

To resolve Westpac network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Westpac black/white screen (blank screen) on iPhone:

Follow the Westpac iOS app troubleshooting guide Here →

Westpac Android App Issues and Solutions

Fix Westpac not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Westpac app issues:

Force Stop the Westpac App
1. On android, goto "Settings" » click Westpac app. » click "Force Stop".

Update Westpac to the latest version on PlayStore

Clear Westpac App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Westpac app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Westpac.

Fix Westpac unable to contact server/ Westpac internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Westpac » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Westpac » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Westpac on android.

Solve Westpac black/white screens issue on Android:

Follow the Westpac android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Westpac Banking Corporation, developers of Westpac.

100% Contact Match

Developer: Westpac Banking Corporation

E-Mail: [email protected]

Website: Visit Westpac Website

66.67% Contact Match

Developer: Westpac New Zealand

E-Mail: [email protected]

Website: Visit Westpac New Zealand Website

About this app

Enjoy offers and discounts on popular shopping, entertainment and hospitality venues. *Multiple awards in 2021: Australian Access Awards Finalist, Australian Web Awards, DRIVENxDESIGN Sydney Design Awards, Good Design Award Winner. ** Savings Goals: Both an account holder and an authorised user can use the Savings Goal feature, including to view, add, edit and delete the savings goals on this app Life account. Available for this app Australia customers. • Cardless Cash - withdraw up to $1,000 without your debit card from any this app, St. • ATM & Branch finder – locate your nearest this app, St. Apple, the Apple logo, Apple Pay, Siri and iPhone are trademarks of Apple Inc. , registered in the U. S. and other countries. Locking your card will temporarily stop new transactions on your card for 15 days or until reactivated. The card will automatically reactivate after 15 days if you don’t cancel the card. App Store is a service mark of Apple Inc. Master your money with our award winning mobile app*. Read the this app Online Banking Terms and Conditions at this app. com. au/westpacliveterms and each relevant product or service at this app. com. au/disclosure-documents before making a decision and consider whether this product is right for you. ©this app Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.